We love Dr Silverberg and his team! I actually transferred to TFC after being with another…read morefertility clinic in town and feeling like they weren't getting to the root cause of my fertility issues. Transferring to TFC was the best decision we ever made. Dr Silverberg not only helped us conceive our baby boy through IVF, but he also discovered I was diabetic. Dr Silverberg is there for his patients, and he also got to the root cause of my miscarriages and after two procedures and the removal of all the polyps, I was finally able to have a successful pregnancy. I honestly wasn't sure we'd be able to have a baby until I met Dr. Silverberg. We will always be grateful to Dr. Silverberg and his team for helping us make our dream a reality. Our baby boy was born this fall! I can't tell you the amount of times I've emailed and called Dr. S's team with a billion questions, and they always met me with patience and compassion. Be sure to ask questions and voice any symptoms or concerns that you have at your appointments, because sometimes visits can go fast. If you forget, simply leave a message for the nurse line, and they will get back to you. After sharing with Dr S's team where I was mentally and physically with the IVF process, the team worked with me to find an IVF transfer protocol that met me where I was. IVF in general can be very mentally and physically draining, so be sure to let the team know how you're feeling if it becomes too much. I also had the privilege of having a couple of covering visits by Dr. Hansard and Dr Vaughn, who were excellent! I was met with compassion and patience at the visits with both of them. IMO these doctors are definitely worth the wait time. That's how you know they spend time with their patients and THEY CARE. Any great doctor's office typically has a wait time. I highly recommend this clinic for anyone struggling with infertility. The one learning curve I did have transferring from another clinic was figuring out how contacting the nurse team and doctor worked. At the last clinic, I was able to message them directly in a portal. At this clinic, you have to call and pick the correct extension depending on the day and time. So when you meet with your nurse on the first day, make sure you ask them the proper procedure for that and make sure you understand it. Once you've figured that out, it's pretty straightforward. Dr S's nurse team is stellar, and they are really on top of things. If only every doctor's office had a team like that! They have spoiled me with how good they are! Another thing is to stay on top of is the billing with the billing dept since appointments and procedures happen frequently. That's the one thing I wish I was more on top of and kept better track of, especially in the beginning of the journey.

Re: IUI We had two failed cycles of IUI. No one told me…read moreduring the first cycle not to take a bath after insemination as the water can wash out the sperm. I went home immediately after the first IUI to relax and took a hot bath. The procedure was a wash. Re: Laparoscopy Dr. Silverberg is the only surgeon I trust to perform a laparoscopy. He successfully lasered off mild endometriosis. My incision scar was negligible. Re: IVF We had two failed cycles of egg retrievals and fertilization. Your probability increases if you freeze your eggs before age 43. Re: Embryo Adoption We paid $8500 for two embryos. Legally, it's not an adoption because no lawyers were involved. It's an embryo donation. They are leftover embryos from other peoples' IVF cycles. I.e. Other couples may have a batch of six good embryos, but only want two children. After both of their children are born, they have the choice of either killing the remaining embryos, donating, or freezing indefinitely. The embryos were not fertilized using my eggs nor my husband's sperm. The first embryo transfer didn't implant but the second embryo transfer did after Dr. Silverberg put me on steroids. We paid an additional $1500 for the second embryo transfer procedure. The cutoff for an embryo transfer is age 55. All of the adoptions are closed. Dr. Silverberg was kind and encouraging from when we started with IUI to finishing with embryo adoption. We are thrilled and very happy being parents to our two month old son, while I experience breastfeeding as a new mom. Thank you for everything Dr. Silverberg!

Over time, both Dr. Neyman and PA Julienne Calamlam became increasingly absent and disengaged from…read moremy care. Appointments felt rushed, questions went unanswered, and there was little sense that anyone was truly paying attention to my ongoing treatment. Things took a turn for the worse when they switched to a "pay-for-monthly membership" model. For patients who couldn't or didn't want to sign up for an expensive subscription just to receive basic medical services, the message was clear: pay up or move on. That message became literal when I received a single written notice that they would no longer be providing care. There was no real transition plan and no effort to ensure continuity of treatment. As a result, my prescriptions were suddenly left unable to be filled, putting me in a stressful and medically risky position. Responsible medical practices don't leave people without access to necessary medications. The lack of communication, professionalism, and basic concern for patient care was shocking. I would not recommend this practice to anyone who needs reliable, attentive, and ethical medical support.

I've been a patient here for over 18 years and always had great experiences in the past, but…read moreunfortunately, the service has gone downhill over the last five years. This year was the worst yet -- Dr.Neyman retired, and no one notified her long-term patients until just two weeks before she left. That is completely unprofessional and unacceptable, especially for those of us who rely on her for ongoing hormone therapy and care. To make matters worse, it's nearly impossible to get anyone to call you back regarding lab results or prescription refills. The office refuses to follow up with the pharmacy, leaving patients without essential medications. I've had to physically drive to the office just to get answers -- and even then, it feels like no one cares about long-term patients or is willing to guide us on next steps. You're left feeling lost, ignored, and without medication. The phone lines go unanswered for hours, and there's no clear communication or support. After nearly two decades of loyalty, I'm heartbroken and disappointed that this is how patients are treated now. No one should be left without care or direction -- especially by a doctor's office we've trusted for so many years.

We love Dr Silverberg and his team! I actually transferred to TFC after being with another…read morefertility clinic in town and feeling like they weren't getting to the root cause of my fertility issues. Transferring to TFC was the best decision we ever made. Dr Silverberg not only helped us conceive our baby boy through IVF, but he also discovered I was diabetic. Dr Silverberg is there for his patients, and he also got to the root cause of my miscarriages and after two procedures and the removal of all the polyps, I was finally able to have a successful pregnancy. I honestly wasn't sure we'd be able to have a baby until I met Dr. Silverberg. We will always be grateful to Dr. Silverberg and his team for helping us make our dream a reality. Our baby boy was born this fall! I can't tell you the amount of times I've emailed and called Dr. S's team with a billion questions, and they always met me with patience and compassion. Be sure to ask questions and voice any symptoms or concerns that you have at your appointments, because sometimes visits can go fast. If you forget, simply leave a message for the nurse line, and they will get back to you. After sharing with Dr S's team where I was mentally and physically with the IVF process, the team worked with me to find an IVF transfer protocol that met me where I was. IVF in general can be very mentally and physically draining, so be sure to let the team know how you're feeling if it becomes too much. IMO these doctors are definitely worth the wait time. That's how you know they spend time with their patients and THEY CARE. Any great doctor's office typically has a wait time. I highly recommend this clinic for anyone struggling with infertility. The one learning curve I did have transferring from another clinic was figuring out how contacting the nurse team and doctor worked. At the last clinic, I was able to message them directly in a portal. At this clinic, you have to call and pick the correct extension depending on the day and time. So when you meet with your nurse on the first day, make sure you ask them the proper procedure for that and make sure you understand it. Once you've figured that out, it's pretty straightforward. Dr S's nurse team is stellar, and they are really on top of things. If only every doctor's office had a team like that! They have spoiled me with how good they are! Another thing is to stay on top of is the billing with the billing dept since appointments and procedures happen frequently. That's the one thing I wish I was more on top of and kept better track of, especially in the beginning of the journey.

My wife and I cannot recommend Dr. Silverberg enough. Every fertility journey is different, but we…read morefeel incredibly fortunate to have had Dr. Silverberg guiding us through ours. From our very first consultation, he took the time to thoroughly explain every step of the process, answer all our questions (no matter how many or how small), and make us feel completely supported. His staff is equally amazing - they're responsive, professional, and caring. If you're beginning your fertility journey and Dr. Silverberg is your doctor, rest assured you're in the best possible hands. He combines medical expertise with a warm, understanding approach that makes such a difference during what can often be an anxious process. Thank you, Dr. Silverberg, for everything you've done for our family. You've made an immeasurable impact on our lives.

It's been one week since my miscarriage and I cant' stop crying. I came to aspire in February (well…read moredid all of my paperwork through their stupid portal) and began our process. I met my doctor through a video call in the beginning. Went over a few things like my past miscarriage and PCOS. After completing my bloodwork to confirm the hormone imbalance from the PCOS and completing my HSG test (came back clear), there was an obvious issue with high prolactin. I repeated the labs 2 more times, it was still high. I'm told by the doctor on a quick video call again that I will be getting an MRI on my brain. I felt pretty in shock and didn't really have time for questions. My anxiety was through the roof. Do I have a tumor or what? I ended up trying to ask questions about it through the dreaded portal that sometimes didn't even open. I didn't get a reply for a few days and any answer I would get looked like it was copied and pasted. My MRI reveals a rathkes cleft causing the high prolactin. When I tried asking for more information on what it is, the nurse was so annoyed on the portal that I ended up doing my own research. The nurse tells me a couple days later I have a prescription for cabergolibe to stop the high prolactin. I was nervous to take the medication as nobody told me really anything about it. But I took it anyway because it's part of the process. I was told by the pharmacy to not take it anymore if I became pregnant. Surely that wouldn't happen, we hadn't even worked on my messed up hormones, right....? Wrong. A month later I find im pregnant on July 3rd. What should have been a happy time turned so dark and cold fast. I was excited to message whoever was on the other end of the portal about my pregnancy and getting some blood draws to monitor the pregnancy since I'm high risk. The website even boasts about how amazing they are monitoring your early pregnancy and the care they give until it was time for my first OB appointment (which everyone knows isn't usually until 8-10 weeks). All I received was a congratulations and that I had been graduated to go see my obgyn. When I said I didn't have the ability to see one yet and if I could get some help during the early pregnancy because I was scared, I was told no and that was for an obgyn. I was in such disbelief. Every day I was so worried holding my stomach and counting the days until I could be seen. My obgyn said she would see me because 3 days prior I had a panic attack and visited planned parenthood due to my heart racing in the middle of the night. Something felt wrong. I showed the images from PP to compared to the ultrasound they were giving me. No heart beat, no growth, low progesterone. Even though I shouldn't be shocked because I knew my progesterone was low, I couldn't help but wonder if there was a chance my baby could have been saved with the monitoring I was promised. I was given medication that was painful to help move along the process and by 48 hours I was staring at my gestational sac in the shower. Absolutely traumatized. When I told them I'd like my medical records because I didn't want to try anymore, they could care less. Nobody asked if I needed to speak with anyone or if I was ok. Just another message in the portal. Just another person who lost a baby. I should have even warned the cabergoline could make pregnant so fast. That way I could have protected myself until my PCOS was treated properly. Knowing my progesterone was low, they should have monitored me to intervene with raising the levels or being able to recognize earlier this pregnancy wasn't viable. Instead I suffered for over a month and am still suffering now. Instead my 5 month with them, I saw real humans twice to take my blood. Do yourself a favor and look elsewhere.

WORST EXPERIENCE EVER. For such an intimate process, the staff is soooooooo incredibly unhelpful…read moreand impersonal. Financial obligation is not clear, rushed medical appointments, unexpected charges, and automated, canned responses in the prelude app that they force all communications through. Responses often take 48 hours and you're talking to a new person every time and / or you need to repeat your whole medical and insurance profile to the staff because they don't bother to look. Seems they operate at such a high volume that they treat patients like cattle. It's comical how unprofessional and disorganized this clinic is. Heads up - it will be roughly $1500 for a virtual 30min consult, in person ultrasound, basic lab work, and a 30min virtual follow up. That's before any actual procedures / services. They hammer you with legal documents, bleed you for cash, prematurely push for appointments, and could not give two shits about you. Given this complete cluster with JUST the intake process, I for sure with not be trusting this poorly run organization with one of the most precious milestones in my life. Predatory and disgusting.

I made the mistake of giving this place the benefit of the doubt after reading the negative reviews…read moreand am now stuck with an insane bill. First of all it took months to order my replacement IUD, the medical assistant accidentally sent the order to the wrong place? After meeting with Dr Downing I mentioned the negative reviews and my concern and she said they were having issues previously but changed companies and fixed the issue I trusted her and went forward with this office. The doctor and medical assistant both assured me that everything would be covered by my insurance, I even called the company the device was being ordered from to be safe and was told the same. Finally almost 2 months later they finally receive the IUD and Dr Downing isn't even available to insert it and I was seen by a different doctor I'd never met before. At this point, I just went forward with the IUD insertion and that was that. Weeks later, I have received a $1000 bill for the device and am having to call my insurance and the specialty company that provided it. The medical assistants are rude and unhelpful throughout the process, and I feel like the doctor lied to me about fixing this issue with other patients in the first place. avoid this place!!!!!

Dr. Laura is awesome. If you are looking for a great obgyn with a heart then look no further…read more She is very friendly and accommodating. This is very important. It makes every doc's visit easy and something you can look forward to knowing that you will be meeting a doctor who truly cares for you. She is very patient explaining things to me, not a confusing medical jargon, but with simple and understandable way. She even printed resources that I can read so I am fully informed. She follows up and always repeat that I can always call anytime if there is an emergency or if I have a pressing question. I am very well pleased with Dr. Laura. What a gem. I just moved to Austin and she made me feel at home with her excellent and sincere medical service. Note: She is a part of a network of doctors named Austin Associates OBGYN. She shares the same clinic as Dr. Christie Milluer which is located in building 2. Over all, getting an appointment is easy and very accommodating especially if you have an urgent issue. The clinic is very well clean and pleasant. The sitting area feels like you are just in your living room. The toilet is very clean and smells so fresh. The reception (with An amazing staff) is very efficient and organized. The staffs are friendly and helpful.

This clinic over books themselves and cannot give each patient the attention they need, I've been…read morewaiting for my medication to just be SENT over to my pharmacy. I'm 2 weeks postpartum and in so much pain and discomfort all I get anytime I call is put on hold. Do not go to this clinic.

My 19-year-old daughter was seen today by an ARC Nurse Practitioner at the North Austin Ob/Gyn -…read moreRenfert Way, Suite#250 location for a possible medical issue. As expected, she was led to an exam room and asked to disrobe in preparation for her medical exam. While she was awaiting the Nurse, an individual knocked on the door and asked to enter. Believing it was part of her ARC medical visit, she agreed. It was not. An individual entered and presented my child with a printout asking if they wanted to take part in a gender related study involving mental health issues that may or may not involve compensation (per the printout). Per my child, they pressed her to sign up and participate. Caught off guard by this unexpected intruder, my child responded they would speak with their mother first and took a picture of the handout to be polite. Again, my child was disrobed in the exam room awaiting an ARC medical professional when this individual entered on a completely unrelated matter and solicited them to take part in a study that had NOTHING to do with their medical care. How is ARC allowing this to occur? No one should be allowed to solicit disrobed patients inside an ARC exam room. These actions unnecessarily confused my child and made them extremely uncomfortable. If ARC wishes to setup a table in the office lobby for outside solicitors to attract interested parties, then so be it, but to allow them to enter exam rooms with disrobed patients is unacceptable and should be stopped immediately. Again, this solicitor had nothing to do with the purpose of my child's medical visit and was simply seeking applicants for their study. The printout in question showed "ROC - Reach out and Connect" on the front. ARC should not allow solicitors into the exam room under any circumstances! **Response to Annie A's reply: I attempted to send this complaint via your online form on the ARC contact page you're referring to, but it failed to accept my submission. Too many characters? Don't know - it did not provide an error message. Why not share your work contact email here so I, and others, may reach out to you directly with our concerns? Isn't that the purpose of "customer service"? Also, why not share your reply to my review here so possible future ARC patients may better understand how this issue is being handled moving forward? Resolution for me will be ARC acknowledging exam room solicitations (such as my child experienced) are unprofessional and will be prevented moving forward. Thank you.

I am baffled at the 1 star reviews! I have had Addison's disease and hypothyroidism for over 8…read moreyears now. In that time, I have seen sooo many endocrinologists. I've had some that are just so incompetent and have no idea how to treat me. I've had some that don't trust me to know my own body. Dr Bledsoe is the opposite of these doctors. She knows enough about my diseases to where I feel comfortable and trusts me to know my own body. She doesn't make me feel stupid or like I'm some idiot who thinks they are a doctor because they know their own body. Some of the reviews say she rushes and has bad bed side manner, however every time I've seen her I feel it is the absolute opposite. She listens and is thorough. I get my blood work and information on any updates through the ARC My chart app. On the app, she writes any updates and why I need them. She also sends me messages when I don't have any updates just to let me know my blood work is fine. I also get these bars of what is a normal level and what my levels are so I can understand. She has also told me I can message her on that app and she will respond however I haven't needed to because her information is so thorough. I absolutely love her and I feel safe in her care. I am pregnant however I am not seeing her for any fertility reasons. She has been very supportive and cautious because it is a high risk pregnancy due to my auto immune issues. I wouldn't be writing a 5 star review if I didn't feel she absolutely deserved it. I feel sometimes when people are going through tough situations they see the bad instead of the good. I know, because I've been there. So take these reviews for what you will.

Note: This woman is an endocrinologist…read more I would prefer to give this woman zero stars. I guess having 57 degrees/diplomas/certificates plastered on your walls doesn't mean any one of them is for learning a decent bedside manner and some tact, or even that you're a very good doctor at that. I was diagnosed with Grave's disease by my stellar PCP Dr. Kravitz, my case was severe enough that he got me in with Dr. Bledsoe ASAP. I did not realize I was going to have to have my thyroid removed, when Dr. Bledsoe informed me I was upset and started to cry. She brusquely stated that once my thryoid was gone I would "be able to handle bad news better." I could not believe my ears. Things just went downhill from there. On one appointment after my thyroidectomy, after I had been on the hormone replacement for a month, Dr. Bledsoe actually held up the lab diagnostics report and squealed that my levels were great but did not bother to explain to me what each thing meant, what normal levels are, etc. She then quickly blew off my questions about not feeling that great mentally and physically, literally told me to "talk to my PCP because she could not help me" and ushered me out the door as fast as she could. Oh, and her nurses are incompetent. I had different nurses calling me and telling me different things after I would have blood work done and in one instance the nurse didn't even bother to note on my chart the things she said; the following day a different nurse called with different information and seemed confused by the fact that a nurse had already spoken to me the day before. I've called the nurses with questions, they've said they will ask the doctor and then I never heard back from them. To cut this short, Maya Bledsoe seems more interested in choosing her outfit for the day then helping her patients. I could never get an appointment after 10:00 am and I can only assume this is probably because every day is a half day for Dr. Bledsoe, she just seems that type. I would not recommend her to my worst enemy or anyone for that matter.

Dr Cowan and his staff were AMAZING! Could not recommend him enough, he was kind and always…read moreaddressed all my concerns. I had an scheduled c section with him but ended up going into labor 1 week before the scheduled date, sadly he was not on call (it happened at 2am in the morning) And even tho he didn't have to, he came to see me at 7am and checked on me multiple times while I was in the hospital. He definitely made me feel better at all times! If you are in Austin and are looking for a OB/gyn go see him!!

Dr. Cowan helped my husband and I conceive our first child 17 years ago!…read more He delivered all three of our children over the course of the next 6 years. He has remained equally sensitive, knowledgeable and helpful as I transition into a new phase of life! He is professional, thorough and gentle and has a great bedside manner which puts me at ease during office visits and procedures. I am grateful to have Dr. Cowan as my physician and highly recommend him to women of any age!