I felt extremely fortunate to have met Dr Prokai at Aspire Fertility, no one expects to have to go through this journey and I never dreamed of having to do IVF. Dr Prokai does an amazing job at guiding you through your options and really listens to your needs and wants. After over 2 years of trying and two failed IUI we made the decision to do an IVF cycle which resulted in a pregnancy first time, now 21 weeks! During the crazy winter storm Dr Prokai showed up and kept things on track for all the patients, a true hero for parents to be. The pandemic did not seem to faze the clinic and staff, precautions were put in place and it was business as usual so we didn't have to waste any more precious time. Not every parents will be as lucky as us first time but Dr Prokai makes sure everything is perfect to ensure positive results and gives parents the best possible chance at success. As with all businesses there is the admin and payment side of things, there were some confusion over timing and especially working with our insurance things got miscommunicated at times, but everyone was understanding and reassuring that we were on track. Of course we just wanted the quickest possible route to baby in arms. I wouldn't have wanted to share our fertility journey with any other Doctor, thank you Dr Prokai, Nurse Cassey and Aspire Fertility! read more

Headline: Unprofessional, Unreliable, and Emotionally Taxing - Avoid at All Costs My wife and I came to Aspire Fertility during one of the most vulnerable times of our lives, hoping for support and expertise. Instead, we were met with a level of incompetence and poor communication that is frankly unacceptable for a medical facility. The communication at this office is non-existent. Trying to reach the clinical team was a nightmare; more often than not, their voicemail box was full and couldn't even accept messages. When we did manage to reach a human being, they were unable to answer basic questions. Instead of providing help, we were repeatedly told to use the Prelude App for a "more effective turnaround" rather than speaking to a representative directly. This felt like a blatant attempt to avoid personal accountability, and the app proved to be just as useless as their phone lines. They would promise callbacks that never came, leaving us in the dark. After deciding to move our care elsewhere, the refund process was even worse. We were told via the app that a refund for services not yet rendered would take roughly 60 days because of a convoluted process involving manual checks and mailings. We waited patiently for 10 weeks, needing those funds to start treatment with a different fertility clinic in Austin. When the check never arrived, we followed up, only to be told the refund had been put back on my card during week eight. They never bothered to notify us that the refund method had changed or that the issue was "resolved." We spent over two months waiting for a check that was never coming because of their internal misinformation and total lack of transparency. This level of administrative negligence is beyond disappointing. For a clinic that deals with families desperate to start a life, their lack of care and basic customer service is a disgrace. If you are looking for a team that values your time, your money, and your emotional well-being, look elsewhere. read more

WORST EXPERIENCE EVER. For such an intimate process, the staff is soooooooo incredibly unhelpful and impersonal. Financial obligation is not clear, rushed medical appointments, unexpected charges, and automated, canned responses in the prelude app that they force all communications through. Responses often take 48 hours and you're talking to a new person every time and / or you need to repeat your whole medical and insurance profile to the staff because they don't bother to look. Seems they operate at such a high volume that they treat patients like cattle. It's comical how unprofessional and disorganized this clinic is. Heads up - it will be roughly $1500 for a virtual 30min consult, in person ultrasound, basic lab work, and a 30min virtual follow up. That's before any actual procedures / services. They hammer you with legal documents, bleed you for cash, prematurely push for appointments, and could not give two shits about you. Given this complete cluster with JUST the intake process, I for sure with not be trusting this poorly run organization with one of the most precious milestones in my life. Predatory and disgusting. read more

I've been attempting to start my fertility journey with Aspire. Aside from it taking over a month to schedule my first appointment virtually... the first doctor NO SHOWED. I then received a call with the team apologizing only to be rescheduled with a nurse with their earliest available 2 weeks later. I am now on my second virtual appointment and again a NO SHOW. No call, message or explanation. I also followed their escalation path in their app and nothing. A team that can't even make the first appointment on an already taxing journey seamless with quality care, in my opinion, can not be trusted with one of the most important pieces of my life right now. After reading more reviews I am glad I found out now as it seems their back office is a mess and if they had our embryos it could be a huge problem even accessing them or moving them. 0/10 would NOT recommend. An absolutely horrible patient experience. They need a serious revamp of their back office - new aspiring moms steer clear. read more

Went in yesterday for an hsg which most will know is a very painful procedure! Provider Tania yousaf was AMAZING, she walked me through exactly what she was doing, talking to keep my mind busy and focus on breathing and she was quick. Told me what to expect next and made such an awful experience so much easier. The nurse/xray tech that assisted her was also a delight and answered all questions I had without making me feel like I'm being a burden with the amount of questions I had. All staff after the procedure were a pleasure and treated me so kindly. Highly recommend this clinic and their staff. KUDOS TO YOU ALL read more

I have had a terrible experience at Aspire fertility. I am trying to ship my embryos to a new clinic, and I can't get anyone on the phone to help me. I've been trying to contact their medical records team for weeks and no one responds to my voicemail. They reply my email and their only response is that there's an IT issue and they can't access my medical records to initiate the shipment process. My frozen embryos are priceless to me and I have no access to them and no one who will answer my call to help explain how I'm going to get them. It's been 7 weeks since I've been trying to reach them. Do not work with Aspire Fertility. I do not trust them with my precious embryos. read more

I am really surprised by the negative reviews here on Yelp. Go check the Google review for a true idea of what this clinic is like. I've never had issues with anyone calling me back, or responding to the portal when I had a question. I will say getting started is kind of a pain. Lots of rules about the paperwork, but once you're past that things roll pretty smoothly. I don't try calling the phone lines, because I haven't felt the need to since responses through the portal are very prompt. I have Dr. Prokai and I've never once felt rushed, or felt that he was annoyed by me, and my questions. In fact, he was running late and let me know that sometimes appointments before me may run over because he wants to make sure everyone has their questions answered, and not feel rushed. I feel like he's very personable, and really wants everyone to have success in building their families. You also get a dedicated nurse to your case mine in Jenna, and she's awesome. She walked me through how to do medications, and is very prompt with answering all my questions too - even the dumb ones, and lastly you'll most likely work with their NP Tania. She's also very sweet, and just as knowledgeable as the doctors. read more

What a horrible experience we had with Aspire. - They're storing our embryos - We moved and are having them shipped to our new doctor - Got an email saying their database is down and they can't send our embryology records to start the shipping process - We can't get them on the phone, and they won't reply to emails - It feels like they're holding our future children hostage. - Oh and btw...we previously used them and they nearly used the wrong gender embryo. Had we not caught the error, would have been a life changing mistake. 1. Makes me not trust Aspire at all. If they can't keep track of their data, how do I even know they're giving me our own embryo vs someone elses? 2. How on earth can we not get an answer from them? Makes me feel like Aspire is a horribly run, sloppy organization. I do not suggest anyone use them. Our experience was miserable. This is the most important thing in our life...and so you want a company you can trust. That hasn't been the case with Aspire. read more

Incredibly kind and compassionate doctors and staff. I'd like to say I've had success with them but we're still waiting. I cannot imagine going through such a difficult journey with another practice (I have worked with other REI doctors in austin). Everything has been well explained and I never feel rushed out when I have questions. Highly recommend! read more

They don't allow you to talk to nurse unless you pay for the whole service in advance! As their fees does not include medication fees you will need to also pay for those and clearly that often puts you in a situation to pay extra to your out of pocket! There would be a refund for the extra payments, however, nothing is automatic in their system. You need to call their finational office after your insurance bills are out and it takes them 60 days (after your call) to send you the refund money! very inefficient processes and not a good consumer service when it comes to expenses. The medical service was ok, I felt some level of disorganizations. You almost never get the hold of them immediately, you should always put messages and then get the call back mostly next day. The fastest process is when they want your money! read more

This place is extremely unprofessional. You will get harassment level calls when they need paperwork, but when you call with questions it's like pulling teeth. They also don't disclose all options prior to treatment. If we had been given all our options we would have gone a different route. Stay away. Actually, run away. read more

Wow, I'm shocked to read some of the negative reviews below - I know if I would have read them I would have been worried about going with this clinic. Fortunately, my insurance only covered Aspire so I didn't do any research as to what fertility clinic I'd go with. I was incredibly impressed by Aspire. I did my first round with UCSF and preferred my treatment with Aspire. I had one doctor throughout the journey vs a different one everyday which is what UCSF did. They also really helped me meet my timeline for egg freezing. The day I called to inquire they had me come in for an ultrasound - this is unheard of. My friend is waiting 2 months at other clinics before seeing a doctor. I got just as many eggs retrieved here as at UCSF. I know this process can have a lot of downsides but I'm happy to share that going with Aspire was one of the highlights - I really felt cared by Dr Prokai and his team. read more

When I first scheduled a consult I read these reviews and said to myself these are probably very specific circumstances and you can never please everyone, but 2 cycles in I WAS VERY WRONG. So many issues, where do I even begin. 1) Lack of Communication. They will ONLY ever communicate with you via their Portal and do not answer their phones. The Financial Counselors voicemail is even full so you can't even leave a voicemail for them. When you send them a message in the Portal, you have to send multiple follow-up messages for them to respond. Each time I started a new cycle I called the nurse and left them a voicemail, they would then send it to the financial counselor to get me to sign the paperwork and pay, but the financial counselor would never do this without me pestering them in the Portal and it left me with a ton of anxiety because it is all time-sensitive. I swear if it wasn't for me pestering I would have missed the IUI window both times. They said that I needed insurance approval for the IUI's, but when I called insurance they said that they never were sent any approvals. When I ask them what is taking so long and that insurance hasn't gotten any approvals they go "I was able to speak with my authorization team and was advised no authorization is needed. This is why they don't have anything on file"...okay??? so were you ever going to tell me that proactively or do you only tell your patients something when they proactively contact you. Like WTF. They also do not proactively communicate anything to you. I had testing done and I had gotten the results on my LapCorp portal so I knew they had gotten them a day after the tests were done, but no one ever contacted me to discuss the results. It was only until I contacted them a week later when they revealed the results to me. So a trend here? You have to contact them to get anything done or communicated with, they do not contact you. 2) Every appointment I had with Dr. Prokai felt very rushed, like he just wanted to get me out as quickly as possible. Any time I asked ANY questions, he seemed extremely annoyed. He also didn't give me information upfront about what I should expect and what the next steps were. It was always again me asking and doing research beforehand to figure out what was going on. I continued to test my LH through the IUI cycle because I just felt comfort in doing that. Through testing I noticed that I was going to probably surge in the next day or 2. My appointment was on a Friday and he wanted to schedule the IUI for Monday and when I told him I was testing and had a feeling I would surge before Monday and what to do then he got noticeably annoyed. Low and behold I did surge later that day and we had the IUI done on Saturday. If I wouldn't have been testing and we would have done it on Monday it would have been $800 down the drain because it would have been too late. I will say their new NP Tania is super nice and I had the benefit of getting to schedule some appointments with her. Complete 180 difference between her and Prokai. Maybe it is because she is a female. I wish I would have trusted the reviews originally about this place and gone to a different clinic, but you live and you learn. read more

I am writing this review for my little sister who went through egg freezing with Dr Prokai. I once heard a doctor refer to "The Sister Test": find a doctor who treats each patient like family, by offering the same guidance as they would with their own sister. Well, they passed "The Sister Test" with flying colors!! You can tell that everyone there truly loves what they do. I know they are just "doing their job", but they made it feel like so much more for my sister. The nurses, Cassy and Morgan, are super sweet and smart and responsive. I was with my sister for all of her fertility injections (I did them, lol!) so we had the nurses on speaker phone a lot figuring out the meds. They were so patient with us. I was also there for the egg retrieval and everyone was supportive and excited for my sister. It was a special bonding moment for us. Oh happy day! From one family to another, THANK YOU TO DR. PROKAI AND HIS NURSES, CASSY & MORGAN! Love, The Future Crazy Aunt read more

Ive never written a Yelp review, but because this clinic specializes in helping people with a very important aspect of their lives, I feel inclined to share my experience. This clinic has been such a disappointment for the past 18 months. I have been exploring egg and embryo freezing since the summer of 2022. My experience with this clinic every step of the way has been the primary reason it's taken me 18 months to decide if I'd like to move forward. While the Dr's are nice and knowledgeable, every other interaction and experience at this clinic is sub-par and insanely frustrating. A few things to name a few.... *They do not answer their phone, there have been times when I've had an appointment and had to leave five voicemails and still no one called me back. It took 8 weeks to get a follow up appointment and after that one, took me 3 weeks just to get a hold of them for next steps. They are asking for $25,000 for this process, and yet no one calls you back, the financial advocate couldn't be bothered to respond to any message. *They force you to talk to them through a portal, but no one else on their side internally can see the history of the conversations. They send different answers to the same question and are inconsistent in their responses. *They are insanely disorganized, no one ever knows who I am, and they never seem like they want to answer my simple questions or are always sending me to someone else... who ALSO doesn't answer their phone. I never met a friendly person at this clinic. It always feels like maybe they don't need my business. *They are NOT transparent at all about fees. This was horribly frustrating after over 12 months of conversations with the doctor. I was very clear about our insurance situation and asked for guidance on a few things. None of my Qs or information were taken into consideration, and they ordered unnecessary tests that resulted in us spending a ton of $ out of pocket. When I finally made a decision to move forward with Embryo & egg freezing, they presented an invoice to me that was 2.5x higher than what we had discussed previously. They give you no breakdown of fees, they charge you for additional tests and the medications separately and they will not let you talk to a nurse or doctor until you're cleared financially. Their financial advocates don't answer any questions and were extremely aggressive with me. I felt they were maxing out a benefit offered to me at work to take advantage of the insurance pay out. I asked to speak with managers, or anyone else to try and give them another chance, but no one ever responded to me. In general, I am someone who can confidently make a decision quickly. The experience with this clinic has dragged out a very important decision in my life for 18 months, and I should have followed my gut a year ago and gone a different direction. read more

I had my eggs frozen with Dr. Kelley and I couldn't say more amazing things! At every appointment, Dr. Kelley was really nice and ENCOURAGING and explained things very well. Encouragement, compassion & empathy are key when you're going through such a big decision & process in your life. Cassie was my fertility nurse and she was ON IT & super sweet. The entire office runs really on time. It's a breath of fresh air! Their new Doctor, Dr. Prokai, did a few of my scans. He is also so kind, compassionate, gentle, and really cool! They are really a dream team! I highly recommend Aspire Fertility to YOU, and I've already recommended Aspire to many of my friends, aka anyone who will listen! Thank you for making my future babies come true! XOXO. read more

Aspire Fertility - Austin - Inspiring hope. Building beautiful families. - Fertility Near Me - Austin, Texas

Dr. Skillern is an extremely knowledgeable & skilled Physician who took us on a path of success for starting at a family at advanced maternal age. I truly appreciate how she knows her field, the statistics for success with your respective issue, and then walks with you through your fertility journey. In our initial consult she went through what the literature and evidence said regarding our situation & the best possible scenario to statistically set us up to achieve our goal of starting our own family with children that were ours. The journey she laid out as probable has been successful & has played out exactly as she suggested. Being able to welcome our first healthy baby boy at 42 years of age is a dream come true, & is worth going through more than one retrieval if necessary. I had seen 2 other REI physicians, done a previous retrieval, & these other Physicians were very nice with good bedside manner & wanted to offer hope. They were simply less armed with a command of research based evidence to lay out the cold hard facts & the skills to enact the best plan for success for our situation. I'm SO GRATEFUL we found Dr. Skillern and followed her plan. She is simply the best in her field. read more

My husband and I were refered to Aspire by my OB. We had been trying to get pregnant for the better half of a year. We decided to try IUI. I felt very rushed through every appointment. When the day came I asked them if they checked to see if I had already ovulated, as the IUI procedure was expensive and I thought I may have already ovulated. They scoffed at me and said the trigger shot would have made sure I ovulated. But right after I already could have? I would think they would go ahead and check just to ease my anxiety. That did not happen. The day I was suppose to get my period I received a phone call from one of the nurses. She asked if I started to bleed. Those were her words. I informed her not yet. She straight out says, you're not pregnant. Call us when you start to bleed and we'll figure out what you want to do next. Not only was this the most unprofessional, insensitive phone call, she gave me no further information. Being in a vulnerable situation I was beyond disturbed by the lack of empathy from this nurse. Clearly she and few other employees are in the wrong field of work. Fortunately, I had an appointment with the wonderful and amazing acupuncturist located in the office and informed her what had happened the day before. She gave me the information the woman who worked in the clinic failed to. I decided right then that we were done trying. We had been through so much emotionally for the last year and their treatment of me was the absolute worst. I DO NOT recommend using their services. Please find a clinic that practices empathy and gives you the attention and information you deserve. read more

We wanted to start this review by expressing that we had an AMAZING experience with Aspire Fertility! We have been trying to conceive naturally and under care of another fertility clinic in Austin for over 6 years until we decided to give Aspire Fertility a shot. We had our first consultation virtually with Dr. Angela Kelley in June 2020. Even though it was virtual due to COVID19, we felt immediately that Dr. Kelley would be a great fit for us. She has a very calm and kind demeanor, is very knowledgeable, really cares about her patients and is passionate about what she does. We started our IVF cycle late July. Outside of follow up appointments, we were mainly in touch with our nurse Morgan Weaver. Morgan was WONDERFUL! She has such a nice and caring personality and additionally she is a real professional and great at what she does. This was our 2nd IVF cycle and due to the first experience (with a different clinic) we knew what was important for us during this cycle. We mentioned concerns or questions to Morgan and Dr. Kelley and they always acted on them. They ordered additional tests we asked for to make us feel more at ease. Our egg retrieval was mid-August and was performed by Dr. David Prokai since Dr. Kelley was out of town that day. When we learned that Dr. Prokai would be our doctor for the retrieval, we asked if we could set up a virtual call to get to know him before the procedure. It was not a problem at all, and we had a great conversation with Dr. Prokai and felt very comfortable going into the egg retrieval. The egg retrieval was a success and overall a very pleasant experience. We had our frozen embryo transfer early October and were ecstatic when we learned that the embryo implanted!! The care after pregnancy was determined was great as well and we graduated from the fertility clinic mid-November. We are now 30 weeks pregnant, and all is going well so far! We can honestly say that even if our first transfer would have not been successful, we would have still felt the way we are now about the care we received by Aspire Fertility. With IVF you have to take your chances, since a positive outcome is never a guarantee. We highly recommend Aspire Fertility for anyone struggling with infertility. Besides Dr. Kelley, Dr. Prokai and Morgan the whole team was very nice, attentive, and made us feel welcome every time we came in. Thank you everyone at Aspire for making our baby dream come true. We sure will be visiting once baby girl has joined our family in June 2021. Bettina and Luis E. read more

Sadly, this just another place that concerns themselves with the bottom dollar than your health. Doctors care more about all the tests and medications they can get you to pay for then solving actual problems. Consistently telling patients to just wait and see is not an appropriate for a doctor to recommended as treatment when there are known medical issues. Don't bother! Went there three times and every single time there were women crying and terribly upset, and the staff just walks them out the back so that they can funnel in the next patient. read more

I attended a free fertility webinar last Saturday with Dr. Prokai. All of the information was really helpful & easy to understand! Dr. Prokai is really cool & down to earth. I'm so excited to get things started with him! read more

I want to start by saying my interactions with the medical staff were incredible. Unfortunately, Fertility Services are expensive. They assured me they would work with my medical insurance as I have fertility coverage. However, 3 months and 5 calls later, the Aspire Staff has yet to submit the post clinical review to my insurance. Thank goodness my husband and I decided not to pursue assistance beyond initial testing. If we end up needing fertility assistance, we will be sure to go elsewhere. read more

I've had an exhausting 8-month journey with Aspire Fertility which ended in an unsuccessful embryo transfer several weeks ago. I've heard nothing from my doctor since then. There's almost too much to say about my experience, but suffice it to say that it was pretty slimy. Please do your research. I'm completely devastated that I didn't. read more

I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn't responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah's stimulation. During Sarah's egg extraction, she grabbed Dr Prokai's hand and said "you're such a blessing for our family. Thank you so much for everything you've done. I believe god gave you to us." Dr. Prokai got misty-eyed, but is a superstitious man so didn't congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just "the donor." At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn't lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister's bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle's strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor. read more

Dr skillern was extremely pushy and came off very car salesman-ish. She always pushes for multiple retrieval (that's their money making procedure). She kept saying it was a numbers game and honestly I'm under 35, first time ivf and off the bat she wanted me to do multiple retrievals. My husband and I didn't like her very much due to her lack of medical side vs over the top sales side. We decided on ivf at tfc and got pregnant there. Good to get second opinion before you decide. Also their fees were just a little higher than tfc but they lacked the technology. Someone who we know went here did a bunch of retrievals and now has a bunch of embryos they don't know what to do with after being done with ivf. Something to keep in mind if you are sensitive towards that stuff. read more

Aspire was a somewhat difficult company to work with throughout my experience with them. They didnt seem to be in communication with other companies they partner with for treatment which made the process unnecessarily time consuming, complicated and frustrating. In addition their pricing is very high and they will charge you for a full set of service up front. If you then dont use all those services they will not refund you in any way. They effectively overcharged me to the tune of hundreds of dollars. I would look for a better run company with better pricing and more transparency. read more

If I could give Dr. Mak a 10 Star review I would! This review is for Dr. Mak and her team as well as the admin staff (with a tiny note on Dr. Skillern at the end). This is long! We chose Dr. Mak due to her specialization in recurrent loss, and I could not be more thankful for the endless reassurance, support, and top notch care she provided us. She was always available by email any time (even while she was on vacation - sorry Dr. Mak!) and responded so promptly with kind, understanding words. She is so sympathetic to what we're going through as it's obvious we're only patients if we've experienced loss or difficulty with pregnancy, and she acknowledges it's not easy and our fears are not crazy! She was gentle and never rushed when we were with her. Also, it's very apparent she is an expert in the field - she is truly an incredible Dr. We were lucky to have now "graduated" on to our regular Ob/Gyn with minimal medical intervention, but I was very sad to leave this team! Her nurses Wendy and Rikki were incredible and above and beyond in always giving us the best patient care, and they make you feel extremely at home there! I do want to acknowledge the support I also received from Melissa and Brittany as I made many many calls for reassurance. As well, the office staff namely Tiffany (who is literally in the best mood always), Diana, and Collins are some of the kindest staff I have ever interacted with. There is no phone recording, but a real person asking "how can I make your day better" when they answer the phone. The care is genuine!! I worked in healthcare myself so feeling this impressed with this healthcare team is a big deal! As much as I hope I never need these services again, I'd happily return to this team for my care in the future if ever needed. My last note about Dr. Skillern, as this is an honest review, one week I was unable to see Dr. Mak due to her being out of the office. Dr. Skillern performed my ultrasound, she is the IVF specialist there I believe, but I trusted I would be in good hands. While I understand I am not technically her patient, I thought she would at least try to be kind. She was pretty uncaring of me, spent about a total of 2 minutes in the room with me maximum. She didn't even tell me how far along I was, and I had to ask for the bpm for the heart rate. When we asked how it looked she just responded, "you look just like you should, everything is good." And that was it! She was not sensitive to me being fearful as it was a crucial time during early pregnancy. The level of patient care we received that day just felt so poor, but it made us appreciate Dr. Mak even more. As well, her 2 nurses that came in with her literally said nothing, not even a word of reassurance. So that left a bad taste. I am glad she wasn't my Dr, but again, my rating is on my actual team not this one-off. read more

My wife and I had been trying to get pregnant for about 3 years. We sought the advice of a previous infertility specialist and really got no where. We decided to get a second opinion with Dr. Skillern and we are very happy we did. Dr. Skillern took a lot of time to explain everything we needed to know about infertility, breaking it down in easy to understand terms. She spoke to us with respect, took time to answer questions, did not pressure us into making any decisions, but just simply laid out what she thought would be the best path forward for us to achieve our dreams of having 2-3 children over the next few years (no easy task when starting a little bit later in life like we were). She even worked with our sperm donor, who lives halfway​ across the world, to help coordinate some of the details required on his end. She is very knowledgable and to the point, she does not sugar coat a situation, which is almost always a difficult and sensitive situation when you're at the point of being in an infertility specialist office. We personally appreciated that kind of upfront​ attitude​/demeanor. She helped manage to get​ both my wife and I through IVF egg retrieval and fertilizations​ at the same time (**takes a special​ doctor to deal with 2 hormonal females at once!!**), my wife only had one embryo which made it to day 5 and with Dr. Skillern's skill and expertise, that eventually led to our first BEAUTIFUL baby (and she was able to make that happen with via a natural​ cycle which was really important for my wife). I have many embryos left and we are now working on number 2 and I have full confidence she will get us there before we know it. I also rest peacefully at night knowing I dont have to worry about my biological clock running out of time, since I already have those embryos frozen and ready to go. Many people don't understand how much of a difference a couple of years make with regards to fertility potential...I have seen reviews which suggest Dr. Skillern is pushy and trying to sell her services, but I disagree - I just think she looks at peoples desires from a much longer lens, taking into consideration what options​ will be available many years down the road (not just the next 12 month period​). I am so glad she ensured we really understood that. My wife and I would both highly recommend her and her staff and are excited to keep working with her to complete our family. read more

Dr. Skillern and her staff were amazing. They were very helpful and informative. We unfortunately suffered a miscarriage 10 weeks in, and Dr. Skillern called on a weekend to check on me when I was seen at the hospital a week later due to complications. A few months later, we tried again (FET), and we're blessed with a beautiful baby girl. Almost 3 years later, we are excited to get started again with this amazing team on baby #2. We are a LGBT family and had nothing but grace and not only acceptance from Dr. Skillern and her team, but we felt celebrated. When we hit the 3 month benchmark and got to move to our OBGYN, I was sad that we wouldn't be going to the clinic anymore. I highly recommend this place. read more

Dr. Prokai and his team are amazing! They are a wonderful team and amazing support system for their patients. I had two previous fertility doctors and he was just what we needed. I had a multiple failed IUI and one failed embryo transfer. He went above and beyond to make sure the next transfer would be a a success. Even though it took some extra time and so grateful to Dr. Prokai, now I am currently holding my beautiful baby boy. I could not have wished for a better doctor and team. I can't thank you enough Dr. Prokai! read more

Amanda and her team were very polite and prompt in their response and booking of my appointment. I requested to come in for a consultation and obtain an egg count. I provided my insurance to the intake admin during my initial call and when she ran my insurance, she told me that it was not covered. I was not surprised as family planning is not widely covered. My visit was quick, educational but felt forced and strongly directed towards freezing my eggs. On my way out, I was provided a bill as my insurance provider did not cover this service and I was required to pay out-of-pocket. I paid $265 out-of-pocket at the time of the visit. Shortly after, I received an invoice from RMA for the Patient Obligation portion of the visit amounting to $30. Turns out, the billing team charged my insurance and insurance covered the visit. I have called the billing department approximately 5 times and they refuse to respond or issue a refund for patient over-payment portion. I work in the medical industry and focus specifically on revenue recognition and refunds so this is very disappointing. As of now, Amanda and her team owe me $235.78 and refuse to pay. They also double charged for the same service. Please stay away from RMA as they are NOT patient-focused but profit-focused. read more

We are so thankful for our baby girl! She is so beautiful and we are so happy to finally have a family. Thank you Dr. Skillern for our little miracle baby. We just had our first appointment for baby #2 and we are so excited! All the staff was so happy to see us again. Let our next wonderful journey begin! read more

We never came to this clinic because of the discriminatory practices I discovered on their website. They are NOT LGBTQ friendly if you are part of that community. The clinic "requires psychological counseling prior to pursuit of either donor sperm or donor egg therapy, so individuals and couples can fully explore and understand the psychological issues surrounding these treatment choices." Um, what?! So do you require all couples the same psychotherapy so they fully understand how to be a parent? Sorry guys but this is pure discrimination. read more

Yikes - avoid seeking treatment here! When faced with such an emotionally weighty and expensive decision, you would think that making it as easy as possible to work with - and relieve (not cause) stress - would be best for any patient. However, it was exactly the opposite: - you will not be given all information on your medical condition and tests they run - you will be shown conflicting information on their treatment options - you will feel pushed around - you will feel pressured into making decisions (and not given information to make the best decision) - you will not receive return calls or emails! Dr. Skillern and the medical staff are great (nice and knowledgeable), but I cannot recommend due to the horrible experience with their office staff and the way they run their practice. Practicing sure feels like what they are doing! read more

GO SOMEWHERE ELSE!!! If I could give it zero stars, I would. We've now gone to three appointments with this company, all of which have been a horribly non-accommodating, rude, and unhelpful experience. They start out by giving you a generic speech about infertility, get annoyed if you even bring up some of the inconsistencies of their sales pitch, and then push you forward towards one of their "packages". They basically offer three services ranging from 3-5 thousand dollars, to 20+ thousand dollars. They push you to go with the most expensive alternative, without discussing your needs or opinions. Obviously just looking to maximize their profit margin while padding their nimbers When scheduling, they simply expect you to meet whatever schedule they dictate, telling us "sorry, we don't do appointments for that in the afternoon". What kind of a doctors office is so unyielding they they will not even try to accommodate patients who have a day job?? Then, after arguing on the phone and threatening to go to another of the many companies offering these services, they magically reduced the 4 separate appointments they they were trying to schedule us for, down to 1 appointment. That appointment was still not scheduled at a time that was convenient for us, forcing us to burn hours of vacation to attend. Then, upon arrival, the receptionist begins to get into an argument at the registration desk, forcing a discussion about personal medical services because I had the audacity to question their necessity to delay the appointment an hour and a half. This is all being done in front of two other patient strangers as she checked us in at the same time as the others! Totally unprofessional and indicative of their attitude towards their patients. Lastly, they are in such a hurry to push you through your treatment they they get confused over "which one are you?" And end up in situations where they have to say "oh sorry, this isn't for you, why don't you go have a seat in the lobby?". It's abundantly clear that this company is in the business of making money, treating people like desperate consumers by preying on people's desires to have a family, and care nothing about professional medical standards. I would RUN from this business and go somewhere that might actually care about you finding your goals, rather than satisfying their greed while bolstering their statistics. read more

Horrible place....worse place I have ever been everyone is unfriendly, not organized. All they care about is about money upfront for everything. They don't value your opinion, And never ask how you feel,After surgery no one even follows up,is Horrible worse nightmare I been through.. do your research!!!! They dictate what they want you to do... do not value your opinion, or how you feel. read more

We feel incredibly lucky to have seen Dr. Prokai and the Aspire team through this process. Unexplained infertility is both a good and bad thing - good because nothing is wrong, bad because nothing is wrong (and still nothing is happening!). It can be very confusing, isolating and sad. Dr. Prokai balanced empathy and optimism with educating us and presenting the facts. He always took the time to answer our questions thoroughly and patiently. On my first visit I mentioned how I hated getting blood drawn - he stayed back while the nurses did this and just chatted with me to distract me. I knew then that he would be different. All of our fears going into this process were quickly alleviated- we trusted in Dr. Prokai and his plan - he didn't let us down. Now we are pregnant with our baby boy (we had a successful second IUI) and couldn't be happier! While we hope we don't have to go through this again, we would in a heartbeat knowing Dr. Prokai is on our team! read more

I love the team at RMA of Texas Austin! You don't just feel like one of many. They know you, your husband and the end's and out's of your file. You stay with the same nurse all the way through your cycle and are not bounced around at different stages. I would recommend them to anyone that is having problems trying to conceive naturally. read more

This place is amazing! From the front receptionist to the doctor, everyone is so nice, patient, and understanding. Dr Skillern made my husband and I feel confident in our decision to do IVF after weighing all options - and we sure are glad we did it! This crew really goes above and beyond to help you through the process. They readily return calls and emails and make sure all your questions are answered. While there for the procedures or lab work, Rikki and Melissa make you feel comfortable and important - you're not just another patient but someone that they really want to help. I highly recommend RMA if you are having trouble conceiving. read more

Was asked to fill out paper work before an appointment and submitted it 2 days prior. Appoint was canceled by RMA since the paperwork was received 47 hours before the appointment. Called and discussed the situation....they would not flex. Loss of business. Not recommended in an industry that has plenty of other options. read more