I highly recommend Mercy Plus Home Healthcare. I refer them to many of my clients. The staff is…read moreprofessional and services are great. Ryan - Hometown Senior Care

Seemed like a good service at first. I will be the first to admit that they provide a service that…read moreis challenging to keep good employees in. They provide home health aides to come into the home and help people with disabilities or overwhelmed families with personal care or care for their loved-ones. It is not an easy job and sometimes not a pretty job. These home health aides are tasked with driving miles to strangers homes (sometimes for only an hour or so throughout the day) and helping with personal care such as bathing, toileting, dressing, light cleaning, meal preparation etc. The biggest problem seems to be lack of consistency. If an aide calls off or cannot make it to a clients home they do offer a replacement. The challenge here is that most of the clients served are elderly, suffer from dementia, and need a care provider that they are familiar with. For the families, providing a "back up" aide in the event of a call-off can be helpful, but many families or clients are not comfortable with different care givers coming every day. Also when a back up aid is provided they are usually unfamiliar with the client, their care needs, the family, and the clients routine in general. That said, the family usually spends that time teaching the aide what needs to be done. In this scenario, and when it happens often it becomes more of an inconvenience than help as the family not only still has to provide the care themselves, but are now tasked with training Mercy Plus's aide. So why you ask? Why is it so hard to keep a good aide? After dealing with this company for years the answer is clear. Money. Mercy Plus gains access to and provides service through various channels. Many clients are gained by contract with Area Agencies on Aging who operate on a budget and will give the bid to the lowest vendor's bid (Mercy Plus). So naturally, they are unable to pay their aides a wage that encourages them to work. They (in most cases) do not pay their aides for mileage and the aides drive all over the county, like I said earlier sometimes only for an hour or two. By the time the aide fuels their vehicle, not to mention wear-and-tear expenses they are left with little to no income, if they don't end up going negative or actually paying to work. So who would do this? Most of the caregivers are compassionate people who enjoy helping others, most. After working for a couple of weeks and realizing that after paying for gas and driving all over they are actually losing money, they do what anyone would do and quit. The company then blames the aides by saying they "just can't keep people who want to work". No Mercy Plus wrong. Your aides would love to work and make a living wage. The reason you can't keep employees is that you don't pay them well enough and they can't even afford to work. I have seen this scenario play out over and over again. So stop blaming your employees and start taking responsibility for your company. This company and it's ownership/management are more concerned with their bottom dollar than the actual service they provide to the client. I would not recommend them, I would stay away. There are many companies in this area that do the same thing. Its a hard business. But like with any business you will not be able to keep employees if you keep neglecting them. And the rub. It is the client they are caring for in the first place who has to deal with all of their problems. #GETITTOGETHERMERCYPLUS.

As an RN and prior recipient of physical therapy at other clinics, I would say that Optimal stands…read moreabove the rest in their approach to client issues, in targeting the care that is needed, and delivering results in a professional manner. Sarah and Michael are are excellent at their profession, sharing skills and knowledge, always accessible and responsive to their clients needs.

The second the medicaid payments stopped coming in they never spoke to me again. Not a phone call…read moreeven to tell me, nothing. Did not supply me with information and tools that they promised me they would, nothing. They fake care so much about their patients. Never even offered me the option to continue and pay for it myself. So dissapointed in being discarded and treated like shit after going there for about a year and thinking they actually cared. Would now not reccomend to anyone, ever.

I was living by myself and got dehidrated too often I asked to be admitted and I WAS .i am living…read moreat wellbridge of fenton. I LOVE IT HERE! tHE NURSES , NURSES AIDS ARE VERY SKILLED AND CARING. The activies folks are silled and very creative. I was a loner before I moved here but now I participating in activies all the time. I would love to see these fdollks get more money for what they do. I have observed other residents come to life in activites! I have observed nurses aids comfort folks with dementia. The housekeeping folka, therapists,and dinig room staff make this a warm, friendly and wonderful place to live.

My grandma was in the hospital after a fall that left her with cracks in two vertebrae. After five…read moredays they moved her to Wellbridge in Fenton for rehab expecting a full recovery. She was expected to do physical and occupational therapy each day, eat 3 great meals and participate in all the fun activities planned each day. Her back was in lot of pain but she was feeling positive as she did therapy and enjoyed the amenities of Wellbridge. Each day my grandma seemed to decline. She ate less and wasn't interested in the activities. They diagnosed her with a UTI and started antibiotics. I asked the nurses if something was wrong and if she should go to the hospital. Wellbridge continued to say she was fine and not doing that bad and "if a hospital was needed we'd send her there but I think she's getting better and will improve everyday". I asked repeatedly for the doctor who I never saw (there is one doctor for the entire large facility and he is usually only available by text to the nurses). I continued asking if she could be moved to a hospital because I felt she needed real medical care. The rehab people continued saying that everyday as she worsened ("we think she's getting better, no hospital is necessary") all the way up to two days before she died. The nurse told me that day "I expect she'll recover from these problems". I was extremely worried and did not trust the nurses, rehab workers or the doctor I never saw. She developed pneumonia in both lungs, developed edema and bed sores. Still the nurses and absent doctor insisted she stay there. So we trusted them and left her there. In her last day, the doctor meets with us to discuss hospice (two hours before she died), and talks about how she's been so sick for so long and it was just her time. Um, she wasn't sick two weeks earlier and maybe if she had received real medical care then she'd be here now. They didn't take her seriously as a real person or her health and allowed her to continue to decline until it was too late. They should have seen she was declining and alerted us, allowing us to try to get her help. They are a rehab facility and not a hospital. It is possible with expert hospital acre she could have recovered and at least be with us still now. The rehab personnel continued to come to her room to see if she up for a physical therapy session even on her last days when was half dead!! There is no communication between the absent doctor, nurses, rehab workers, aids to each other or the families of patients. I believe if you are strictly taking your loved one to Wellbridge for physical therapy and they remain in good health it would be a a very nice facility to be at. Also if it's an end of life situation and only hospice is needed it would be a good place to be. BUT if you're family member needs any kind of medical care, and declines during rehab BEWARE! Take them out immediately and get them to a quality hospital. Wellbridge will keep your family member hostage, provide minimal medical care, communicate with personnel and family very poorly or not at all, which can lead to the decline and then death of your loved one. I warn you, stay away from Wellbridge and keep your family safe. The facility, grounds and food are very nice, but the care is very poor and you will be left regretting your decision to go to Wellbridge after your loved one dies there. Like a guy I met in the hallway said to me the day my grandma stopped breathing in her room, "They say at this place you come in the front door alive and leave out the back door on a stretcher." My grandma came in ready to do rehab and left on a velvet covered gurney one and half weeks later. Shame on you Wellbridge for letting patients die. These are real people as important as you are but you treat your patients like objects coming through a revolving door. They come in alive and leave dead. I will always tell everyone I know what you did and about the poor care my grandma received while with you. I hope you go out of business and stop this tragedy from happening to other families.

I have dr chambers ive never had any problems with him the office is clean and the receptionist are…read morevery nice

am extremely disappointed with the terrible service at this facility. The administrative handling…read moreand overall patient care were completely unacceptable. Scheduling an appointment is incredibly difficult, and once you arrive, the wait times are unreasonably long.To make matters worse, the staff is unprofessional, unhelpful, and shows a complete lack of empathy for patients dealing with stressful health concerns. Communication is virtually non-existent, and trying to get a straight answer regarding billing or follow-ups is an ongoing headache. A cardiology clinic should prioritize patient care and efficiency, but this place falls completely short. I would highly recommend looking elsewhere for cardiovascular care. Had an EP 9/16/26. I was informed that I needed to make F/U visit after being released from Mclaren. Did on 9/21. Staff: " we are booked months out" Me: I was informed that Drs leave openings for these type of outcomes..Staff: sorry. Me: Thanks. Same day: Staff... ring ring. " we would like to schedule you for a FU" Me: sorry you had your chance and disrespected me ..I hung up.. The next day some mean woman called in a tone. . I explained what was going on..staff: wasn't me. and I'm not going to argue with you. Me: Goodbye!

Very convenient and very friendly. Good place to go for you and your family. My family and I…read morehave been going there for years .

Go ban hour before they close or you will be turned away. Showed up at 7:30pm at night on Tuesday…read moreand they said they were not expecting anymore patients. The website said 10 pm and they did have 4 ppl waiting. They were open. I was just refused. Evwry other time I went into was treated great but it was earlier in the day. Just a heads up. Don't go 1- 30 minutes before closing. I just don't understand why they just dont close earlier. I understand they have people there but as a business closing hours means closing hours. 8pm means 8pm.

i have been a patient for about a year, and couldnt be happier. i am always greeted with a smiling…read morefriendly face, and the dr assistants/nurses who take your vitals and prep you for dr visit are always friendly, and accommodating, and always willing to answer questions or offer suggestions to help communicate with dr better. dr ishaque himself is very good, always gives thorough explanation as to what is going on with my health, and took time to make sure i understood what the plan is for treatment, and is thorough in telling me the plan for follow up. i couldnt be happier. even calling to make an appointment is a pleasure, as the receptionists/schedulers are very friendly and accommodating. i am completely satisfied with the treatment dr ishaque and his staff provide.

I hear this doctor is really good, but his support staff is terrible! I tried to take my mom to…read morehim and the lady who scheduled the first appointment couldn't get her in for a month and I asked if we could be called if someone canceled earlier. Her reply was priceless, "I will never remember so you will just have to keep calling!" When I was finally able to get her an appointment we showed up to be greeted by Amy, the rudest person I have ever met at a doctors office! We left and won't be back! This doctor needs to realize his support staff are the face of his office and hiring patient oriented individuals is a must! Don't go here if you care about your aging mom or dads treatment!

I saw Dr Berrou, 4 years after my late husband visit. He gave me an at home sleep study. My follow…read moreup visit he said all was well and no charge for today's visit! He's one of a kind. I highly recommend him.

My dad has been going to Dr. Patel just over a year and a half. The very first visit he spent a…read moregood amount of time with him and actually listen to what he had to say. This year was no different he again spent time with him and the appointment did not feel rushed. Did the appropriate tests and told my dad any time he has any questions or needs anything to make sure he gives him a call. Great doctor, and really knows his patients. Thank you, to the staff and to Dr. Patel

I was in a car accident, and found Max Well after much research. I'm so glad I chose this place…read more It's clean, well ran and the staff is very friendly and knowledgeable.

The Front desk at the grand blanc location is so kind, but my experience with Jill the owner was…read morenot good. She is very rude. I use an anonymous name on yelp