I just had the most amazing experience with Saul with Homerun plumbing heating and cooling…read more Because of the crazy winds we have been having, there has been some clanking and banging with my roof swamp cooler. I had no idea what was going on, but the noise of metal to metal clanking really had me concerned. So I called Homerun and explained my concern. Saul came out this afternoon, went up on the roof, despite the crazy wind we have been having, diagnosed what was going on and fixed the problem. I am so grateful for Saul's professionalism and quick response to my concerns. HomeRun has my continued loyalty because they are a great company, and I especially extend my appreciation to Saul. Thank you Saul. I truly appreciate you expertise and good heart. I will use Homerun for all my AC and heating needs. Thank you Saul. Wonderful job!!

Called them out to fix a running toilet. Aside from the price, which was really high in my…read moreopinion, they provided a good service. David, the tech, was very knowledgeable about a lot of things. Including that the city had to be called out to shut off the water valve at the street since it was rusted closed. Thankfully that didn't add to the price at all. I'm not really familiar with how plumbing is supposed to work today, but I certainly am not a fan of everyone charging a fee just to show up and look at your problem to give you a price. I think that practice is BS. But it seems like everyone is doing that now. Would I use them again? Sure. They got the job done quickly.

These guys are the best! Replaced all main sewer lines in old house in Los Alamos. Very reasonable…read moreprice, did some additional work in addition to quoted job. Fast work, very friendly people. I couldn't ask for more!!!! Pepe Torres ( owner ) was a breath of fresh air for me. I would recommend them for all your plumbing needs I will give them a five star + rating !!! Ray Trimmer Los Alamos resident

I called NE Plumbing And Heating and they returned my call the same day and up within 24 hours…read more Their service and quality craftsmanship was A+. I would highly recommend them to anyone. Working with and his assistant was a pure pleasure. The sign on their van says " we show up." This is their motto and they follow through!

I recently had NCB install a new swamp cooler to replace my old unit, and I was very happy with the…read moreexperience. Brandon came out to do the estimate and was always quick to respond to my questions. I obtained five estimates, and NCB's price was by far the most competitive. Once I accepted the quote, the installation was scheduled within just a few days. Brian completed the installation and was professional, courteous, and easy to work with. There were a couple of minor issues after the installation, likely due to a miscommunication, but I contacted Brandon that evening and everything was corrected by the next morning. I really appreciated how quickly and professionally they stood behind their work. Overall, everyone I dealt with at NCB was friendly, responsive, and professional. Based on my experience, I would definitely use NCB again and wouldn't hesitate to recommend them to others.

Gave us a quote on Monday and by Wednesday we had ac! Brandon was fantastic. Would absolutely…read morerecommend.

The unit was installed improperly from the start. The unit was installed early September and five…read moremonths later the issues have finally been solved. (Fingers crossed). First, there was no permit pulled for the inspection of the the final installation and still has not been. The heat failed to work proper first because the gas had not been turned on to the unit. Knew the unit had some type of oil build up that needed to be burned off, which ended up smoking throughout the house. The electrician harness kept shorten out and needed to be replaced. Then the circuit board needed to be replaced. The gasline and P-trap was not properly installed the first time and had to be re-done. Overall my experience with this company was been subpar. Still waiting for that inspection! Avoid like the plague!

I have to give credit where credit is due. Despite not having a rating yet, I used the Yelp feature…read moreto help find an HVAC business to do a routine preventative maintenance on my heater for winter. I got a response from about 5 HVAC companies with three with estimates for their service. I chose them for being the first to response with a reasonable estimate and I called to set up an appointment that will work around my work schedule. They were able to work with me to provide a good date to come out and do their service. The day of the appointment, the tech called me that he was on his way within the appointed time. He did show up early and he did his HVAC service in a reasonable amount of time, about 15 to 20 minutes. He told us what he did and I paid exactly what I was quoted in the estimate, plus tax of course. I passed on to him to add me to their 6 month preventative maintenance schedule to do our AC service in the Spring. Overall a great experience with this company as the tech was friendly but professional.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

We hired them to do a simple plumbing job and were so impressed with their owner and his…read moretechnicians, we hired them to do an extensive upgrade of our electrical system. Ours is a 4000 sq. ft. home. If we should ever decide to go solar, I would trust no one else.

The serviceman seemed competent. He did give an estimated bill at the end of repairs that was…read moresomewhat high but competitive. The bill that came from the bookkeeper was almost 60% higher than he estimated I paid it, but feel tricked. Get a firm quote before agreeing to allow them to proceed! They are tricky after the job. Almost $1,600 to service two central units.

Excellent communication. Professional and thorough…read more Priced very competitively and were able to get the evaluation and job done within 72 hours. HVAC furnace and AC unit replaced Very satisfied!! Can't wait for the years to come Price was very good compared to competition! If you are shopping for a unit and have questions, feel free to send a message. A competitor, last year during the heat wave, quoted me TWICE as much to replace! Nope. I'm loyal to mesa now!

We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

My kitchen sink was clogged really bad a few weeks ago so I sent a request to multiple plumbers…read more Mario responded within minutes and was at my house first thing the next morning. The sink has been working great ever since and I was pleased with the speedy response time. I would recommend Mario to others in need of a plumber. Based on another review on here, I feel that it's worth mentioning that I didn't feel like there was a language barrier.

Contacted the business yesterday due to an urgent plumbing issue in the early afternoon, Mario…read morestated he could come in that same day. I had cancelled another plumber that was to come in later that evening because he gave me his word. An hour passed and I texted him with no response and called him twice which went straight to voicemail. He never came, as he stated, nor returned my text/call. Extremely unprofessional and from first hand experience unreliable!