My wife and I were in the process of having our dream home built. As part of the process we had to…read moremeet with Regina Ostrom with Five Star Flooring, to select our backsplash and flooring. My wife had a vision of an all white kitchen with gray flooring, so when Regina presented the options, which were limited to a panel of four flooring options, she immediately inquired about gray flooring. We were told that these were the ONLY options the builder would allow. Again, we inquired multiple times about other options and even asked, "if these are our only options". Which her response was, "yes". Being the persistent person my wife is, she specifically inquired about the LVP flooring, for color options and the fact we have a dog and were worried about the hardwood being easily scratched. Which she responded, "the builder would not allow because it brings down the value of the home". And brought out polish to show us what to use on scratches for the hardwood flooring. A few months later on a visit to the house to check on the progress, the counters were being installed and we were advised to go to the house next door to get an idea of what it would look like. To our surprise and shock, they had a hardwood flooring option that we were not presented with and had that been the case, we would have selected that flooring option because it was the color we were looking for. When we spoke to Regina about why we weren't presented with this particular option she said, "I should have said something" and "I didn't offer upgrade options because you never said you didn't like the floors". However, we did inquire about other options multiple times and asked if these were our ONLY options, and was never offered any other options or upgrades. She also mentioned our budget, which we never disclosed to her. We can only conclude she made an assumption about what we were willing to spend, and I'm not really sure what that assumption was based on, which is another concern. Interestingly enough, we were presented with multiple upgrade options for backsplash in our kitchen and tile floors without asking. During a follow up conversation with Regina to see what could be done, she responded with "there is nothing I can do and you will need to speak with the owner." Regina stated that she would provide my contact information to him and he would call me Monday morning. Unfortunately, I never got to speak with the manager. While the floors are GREAT quality, it just wasn't our first option, and wished we were treated better than how Regina treated us. The customer service wasn't a great experience. That is why we wouldn't recommend this company. We do know builders contract this company and you may not be able to get around that. If not, just be sure you ASK TO SEE THE UPGRADES.

If you don't mind your water flowing into your bathroom from a poorly installed shower floor, and…read moreif you don't mind that the corners and floor seams were not properly caulked, and if you don't mind that grout was splattered all over the walls and left to dry on it, and if you don't mind that they refused to even come and look at the problem, and if you don't mind they never had their boss call you back, then this is the place for you. We did indeed go past the one year warranty (though I was never told of this policy), but COVID hit and workers to finish the plumbing weren't available and my own regular plumber had knee replacement surgery then a heart attack so we only finished the bathroom in December (2 1/2 years after the flooring was put in). The day after our plumbing was finished, I tried out my new shower and stood there and watched the water pouring out into the bathroom floor. I have invoices showing that the plumber finished the job on Thursday, took a showerr on Friday morning, then called the flooring company. He said they would not even come look at it because they were not responsible. Then insulted me by suggesting that my house might have some issues that caused the problem. If anyone suggests you hire this company, run away as fast as possible. Now I'm stuck with paying to have the old tile removed, floor atlered to give it a slope toward the drain instead of the door, and then buying all new tile and paying for that installation. I'm surprised they can stay in business. If I could give them a minus 5 stars that's what my review would be.

We lived in the West Georgia area twice, and with both houses, we used K&M Floors to redo our…read moreflooring. They are the absolute best, and we wouldn't use anyone else. Highly recommend them. ​

Great company. Their finished product will speak for iit's self. Customer service is impeccabl.read more

Poor installation. Bubbles and ripples, some trip hazards, in every room. Very willing to repair…read more Half a dozen times. The problems always came back. Now my 3 year old carpet has been stretched so much it looks 20 years old. Go elsewhere.

From the owner: Specializing in: - Floor Materials…read more- Floor Materials-Wholesale & Manufacturers - Home Centers - Home Improvements - Rugs - Tile-Contractors & Dealers - Carpet & Rug Pads, Linings & Accessories - Hardware Stores - Carpet & Rug Cleaners - Carpet & Rug Dealers - Outlet Stores - Flooring Contractors

Absolutely WONDERFUL, PROFESSIONAL services. Had wall tile added to my ice cream shop. Excellent…read morejob!!

From the owner: If you need a stone repair service provider, get in touch with TJ Stone Care. High-quality…read moreservices, really good prices and attitude which deserves admiration. We serve Carrollton, GA, Roopville Town GA; Villa Rica GA; Bremen GA; Palmetto GA; Temple GA; and the surrounding areas. Tiles, Tile Contractor, Stone Repair and Restoration, Tile Grout Repair, Floor Tile Grout Repair Grout Repair

Excellent service, professional, excellent pricing, quick turnaround, quality work. I would highly…read morerecommend this company and will be using them for my future home maintenance and renovation needs.

From the owner: We are a full service renovation company. We do all types of home renovation. We specialize in…read morecustom kitchens and bathrooms. We do flooring, trim work, decks, general carpentry additions and more. Give us a call today at 470-389-4905 to get your next renovation project underway. We offer competitive pricing and fast service. Locally owned and operated. Insured