My lash lady wasn't available for this weekend and I had to get my lashes done. I saw 99$ deal as for amazing lash. Mind you I was long time member but didn't work out so I terminated like years ago. Today. I paid $160 and it was not worth it. Suppose to be refill but it was a rip off! I did not realize that it would cost this much for almost nothing done! No explanations and I was so flabbergasted I left feeling cheated on. Same rip off vibe. Why did I even hope for a different result. Not coming back but making sure you do not come here. I miss my lash lady. read more

Amazing Lash Studio Alamo Ranch - Not much different when I came in for the "gorgeous style" lashes. This was after $160 - Eyelash Service Near Me - San Antonio, Texas

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Very disappointing lash experience. I paid $170 and they charged extra for almost everything, even for washing the lashes before the extensions, which should honestly be part of the service. The final result wasn't even good and didn't look worth the price at all. For how much they charge, I expected much better quality and professionalism. I wouldn't recommend this place. read more

The salon has a lovely, spa-like aesthetic that I really appreciated. I got a full set of eyelash extensions, and while the experience was pleasant, I was concerned by how quickly it was done--much faster than at my usual salon. A good set of eyelash extensions typically requires time and precision to ensure they last, so the rushed service made me uneasy. Unfortunately, my concerns were validated when the extensions were completely gone within a week. This was particularly frustrating as I had them done specifically for a cruise. read more

I decided that I wanted to treat myself to a lash lift here for the new year, and I'm sure glad I did! I walked into the studio and was greeted by the kind front desk team. They even stood up when I walked up, which I appreciated greatly. I arrived 15 minutes early since it was my first time. The paperwork process was smooth and only took a few minutes. After, I was directed to wash my lashes in the back. I was greeted by my tech, Alex, who was very sweet. The process lasted about an hour. I love my lashes and can't wait to be back next month! read more

Amazing Lash Studio Alamo Ranch - Love my lash lift - not too dramatic, but I can definitely tell a difference from my naturally straight lashes! - Eyelash Service Near Me - San Antonio, Texas

They are beautiful for 2-3 days. If you sleep on your side or live it's your fault your lashes aren't beautiful. At $300/ month = insanity

Well where do I start.. I really wanted to Like this place.. Too bad my Lashes fell off after my second day.. To cancel they will charged a a cancellation fee of $59.99 What?? And They Said "No Refunds" read more

Amazing Lash Studio Alamo Ranch - Eyelash Service Near Me - San Antonio, Texas

Came to get a brow tint and wax and was told they dont do it even though it's advertised on their website. So I got a lash lift.... For $90 I expected a lot more than what I got. If its even possible, my long lashes look even shorter than before because of where the bend in the lashes was placed. Some lashes are going in weird directions. Im considering getting them wet so they can go back to somewhat normal instead of waiting a month. I could have gotten a whole set of lashes for the price I paid for this terrible lash lift. I would definitely not recommend this place for the high price and poor outcome. Find a small business on Insta to do a better job because this place is a waste of money! read more

Amazing Lash Studio Alamo Ranch - Eyelash Service Near Me - San Antonio, Texas

The front staff is friendly and personable and my lash tech is kind, quick and always does an amazing job on my lashes.

I had brought in 2 people and this was the promo. Going by this I should had received $40 in credit, but was only given $20. A bit miffed by that because I felt cheated out of the promotion. However style wise Cashmere did an excellent job fixing what a stylist in Atlanta had messed up and she was extremely informative! read more

Amazing Lash Studio Alamo Ranch - Promotion - Eyelash Service Near Me - San Antonio, Texas

Not impressed! I got the "3D" lashes and they look very thin and cheap. I experienced fall out the next day. The lady I usually go to was out of the country and I really wanted my lashes done so I decided to give them a try, and it was a waste of money. Update!!! Hello Christine: I'm replying to you about my username not matching your client list. Below is a text message from your establishment with my exact username confirming my appointment. I'm also including photos of pre lash/ post lash, charges, and what I've experienced at another location that actually delivers beautiful 3D lashes. Again this was my experience and in my opinion $159.99 wasted. Thank you. read more

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Had to cancel due to covid shutting everything down they refused to refund me my $60 back to my credit card they only gave me in store credit , had to pull off my lashes my self and there is no need to have a credit with them to buy lash products with no extensions read more

Staff was super friendly! During the entire time in the facility the staff continued to make me feel safe with their sanitation process and use of social distancing. My stylist used gloves, a mask, and face shield during my service. Definitely and clean and comfortable environment! read more

I made my appointments and the front desk employees were super helpful! I love the atmosphere at this location, it's very peaceful and serene. I like the convenience of the location. I also appreciated that they asked me whether I wanted a junior or senior stylist, since the senior stylists cost $20 more. This is a super nice way to treat yourself. I like that I don't have to wear makeup because it already looks like I'm wearing mascara right when I wake up-I just woke up like this look! read more

Amazing Lash Studio Alamo Ranch - Eyelash Service Near Me - San Antonio, Texas

I would avoid this place at all costs. Last night I decided to cancel my membership here after only two months. I was on the verge of tears because every time I came for an appointment, they did such a messy low-quality job and I was tired of walking out with my lashes looking exactly the same as when I walked in, or even worse than they did before. Do not be fooled by their fancy decor and their fake reviews. The eyelashes and eyelash glue they use is very cheap. Even after following the instructions of not wetting your face for 48 hours and taking proper care of them, the lashes still fall off extremely quickly. The front desk employees are very misleading and give you false information. Be very careful before signing their membership contract. I would highly recommend going elsewhere and avoid wasting your time and money with this establishment. I definitely wish I would've! read more

Terrible experience so far. I came in with a beautiful set of lash extensions (I'm new to the area) and they insisted I had to start with a new set from them. I paid over $200 for volume lashes and left with a set of lashes that looked so sparse you could barely tell I had lashes!! These pictures are what I came in with (3 weeks growth of a set of full volume) and what I left with and paid over $200 for! They made me another apt for tomorrow with a different stylist to fix this mess, so we shall see how that goes but so far I am not impressed. read more

Amazing Lash Studio Alamo Ranch - Before... - Eyelash Service Near Me - San Antonio, Texas

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The lashes come out fine, but this place is run by teenagers who have no clue what they're doing. I called one week to get a mini fill before a wedding. When i showed up, the girls were all confused as to who spoke to me and said i could come in. I left, and schedule an appointment for the next week at 5:30. I get here right after work only to find out that my appointment was "cancelled" and the girl is staring at the screen dumbfounded as to where my appointment went. NOW, I have to return AGAIN at 7 pm. Overall everyone is pretty rude and it's cheap but the hassle is not worth it. I'll pay $200 for a full set with someone who doesn't mysteriously lose my appointment. read more

This response just proves my point. The lashes were beautiful and I liked my stylist. The delay to acknowledge my cancellation due to the allergy is the problem. I recommend the lashes, just not the membership. It is already cancelled and I have already been "helped" by your customer service standards which is basically, "too bad, so sad", so thank you for your note Claire. read more

Amazing Lash Studio Alamo Ranch - My eyes are still affected and the lashes have been off for a week. - Eyelash Service Near Me - San Antonio, Texas

I had gone to this location a couple times before falling in LOVE with Frida!!! She did amazing on my lashes and made me feel so comfortable. The girls at the front desk are always so sweet, Ally is usually there when I arrive and always greets me with a smile and kind words. I'll definitely be coming back and will ALWAYS ask for Frida! read more

Amazing Lash Studio Alamo Ranch - Eyelash Service Near Me - San Antonio, Texas

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Amazing experience! Got a much needed lash lift and it turned out so beautiful and better than I was expecting. It looked like I had extensions on but they were my own lashes but better looking and curled! I recently moved from CA and so glad I found this place for my lash needs. Highly recommend! read more

Great and friendly service. They thoroughly explain the options and care process to maintain lashes. The store was very clean and tidy. I felt a though they were more aware of what they're doing then most eyelash studios. You guys rock!! read more

I've been going to amazing lash for about 3-4 years now and when I first started the lashes were great, they lasted long on both eyes and for several weeks. Now... I don't know if they're getting cheaper with their glue or what but I pay over 150$ and 2 days later half the lashes are missing. They need to do follow ups or something with their clients and assure they're lashes are sticking, especially with the amount of money that's being paid. read more

The amazing Lash studio in Live Oak's is not so amazing. I got my lashes done a week ago and they fell out two days later. The customer service was horrible to the fact that they acted like they didn't even want to be there, when I called today to cancel my follow up appointment, the rude and not so happy person Couldn't wait to hit the payment button to charge me a $45 cancellation fee before I even hung up. When I said I was going to blast them on yelp and social media, she said that's OK! Way to represent the brand. To the owners of amazing Lash in Live Oak's, you need to hire a new staff!! read more

Friendly staff , great results , clean salon. I love this location. They are open late so you are always able to come have your lashes done even after a long day of work. read more

The fill the lash tech (gisella I think ?) did on me looks amazing! I'm happy with the service, she took her time on me and made sure to fix all the eyelashes that were on before. I can't wait to book my next appointment with her. read more

First time here - brought my underage daughter to get her lashes done. I was advised I have to sit in lobby while service is completed. I've shared observations below: 1. they do not share their WiFi password so if you're a parent/legal guardian sitting in the lobby as required by their policy, don't rely on their WiFi. I have a hot spot but it just so happened it wasn't working at the time and it would've been really great to handle business while sitting here. 2. The front desk/waiting area is small, which means a customer with normal hearing can hear everything the employees at the front desk are saying. What did that mean? I got to hear about customers like *Felicia* that cancelled her membership and is now trying to get the cheaper price. Once the call was disconnected I got to hear all about how the employees felt about *Felicia* calling. There is music playing the entire time so sadly the policy mentioned above isn't very friendly to every-day conversation that sometimes employees have to let off steam and that should happen when there is no customers present. 3. So far customers walking out have been satisfied with their service and there's been 4 so far. Also, I came here with no make up and no lashes - big mistake for my lash loving morale 4. To be continued... read more

I went to go get lashes. The people were nice but most of the lashes came out on the first day. I had a allergic reaction. My face and eyes swelled up. I had expressed to the stylist doing the lashes that I was worried about having a allergic reaction. She assured me that I would be fine. I found out afterwards that could have done a patch test. I was not told about it. They removed the lashes but when I asked for a refund they denied me. I paid over $200 for it and no one once brought up a patch test or anything when I brought my concern about having a allergic reaction. The quality of my service was subpar at best. read more

How to alienate your members: 1. Use a condescending tone when answering the phone. 2. Inform the member that your 3 year membership with your company holds zero merit. 3. Inform member that they cannot book a refill and that they are REQUIRED to pay a full set 4. Despite any assurance from the member that a refill is what they want (& the member's EFT for the service has already been drafted) continue to persist that a FULL SET IS REQUIRED. 5. If member continues to protest, threaten that the manager will call member so the manager can "clear up any confusion". Be sure to use that condescending tone heavily. Me: All I wanted was a lash refill. 51 SECONDS after my phone conversation "Alexis", calls and leaves me a message (in the sweetest voice ever. Jekyll & Hyde) stating I can book an appointment but "today is your last day". What?! Nope. I called up the Stone Oak location and book with them. No problems. And just for giggles, I called up Lincoln Heights location just to see if I could get in. No problems. I NEVER received a call back from the manager. I am willing to bet that "Alexis" didn't bother to tell anyone about this horrific exchange. ZERO STARS! read more

Very professional atmosphere. I have a great experience every time I have my lashes done. I have been to more than one location and have had a great experience. I recommend Amazing Lash all the time. read more

Amazing Lash Studio Alamo Ranch - Eyelash Service Near Me - San Antonio, Texas

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I have been to this place three times so far and three times the charm. I would recommend Megan she is really good. She takes her time and was pretty gentle and did a great job with my lashes. I am considering joining because I really like the way they look and feel just as anything new on your face it takes getting used to but overall it was a great experience. I went with the natural lashes. I would recommend getting the eyelash coating. I noticed they last longer when I started using this on my lashes. As far as the price. Overall it's ok. If you're a member it's cheaper and the fills are as well. Something to consider. The third time I visited I wanted it to be done a bit more on the ends and they accommodated with no issues. The customer service was great. I'd recommend giving it a try and finding someone whose technique you like best and sticking w that person for future appointments read more

Amazing Lash Studio Alamo Ranch - Eyelashes - Eyelash Service Near Me - San Antonio, Texas

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After 4 months, I had to finally cancel my membership. In comparing pricing with other lash studios - I found plenty of places that were either lower in price (Bree at Roger's Premier Studios) or about the same with better reference like Jenn Popes Lash Studio. At my last prepaid membership appt, I attempted to buy another lash cleaning foam - I was refused my membership discount, because I had already put in my cancelation notice in for my next billing period. EVERY single appt, I would attempt to ask for change for a $20 - every single time - they would never have change & would have to go to a side business to ask for change. I'm not handing them $100 asking for change! Each time I was told, they don't get that much change or the bank is close. UPDATE: Today is Wednesday morning, had my lashes done Sunday evening - the picture below is the overwhelming amount of lash loss I normal experience with each appointment. By the time I would return to my 2nd appt if the month - my loss of product would make my lashes looked bald. Do not give me me the line of - it's common for the natural lashes to drop 2-3 per day, per eye is - look closely, there is only 1 lash with an attached natural lash! Imagine the lashes I have lost that I didn't see to pick up! These lashes came off from either poor quality glue, poor technician training - or - both. I was able to pick up these lash from the sink when washing my eyes with your foaming cleaning. read more

Amazing Lash Studio Alamo Ranch - 2 1/2 days of lash loss. Only one lash actually has an attached natural hair glued to it. - Eyelash Service Near Me - San Antonio, Texas

I stopped my membership with this company, in writing, officially on December 1, 2018. Since then, they have charged me 3 additional times for monthly membership fees. I have asked for a refund and they consistently have an excuse as to why they cannot do it. I have tried to dispute these charges with them amicably but they have not refunded me my money for continuing to charge my account AFTER I stopped my services..I do have credits currently on my account but at this point I am disgusted by their business practices and would like to NEVER have to do business with them again. I also filed a complaint with BBB. Afterwards, I was curious to see if anyone else has had this issue or filed a complaint with this company and sure enough someone else was dealing with the same thing in July of 2018. Stay away! The eyelashes almost all fall of in less than 2 weeks and it's completely not worth the money. Invest that money in your future or your kids future. Don't waste it on this place. read more

Very upset with this place. I walk in, early as directed, for my appointment - I was turned away because they did not book me for a full initial set. Their offer to make it right was to reschedule me for 4pm in the afternoon. I work nights and I also have children to tend to after school. Their response was "I am sorry. We can't help you." This was their screw up. They should make it right. This was my second negative interaction with this chain. I won't be back and I won't recommend them to anyone. Very poor customer service. I have four daughters who would also love to use their service. Not now. read more

Horrrrible. I tried their services twice and both times regretted it. THe lashes are shitty quality and the application was a hot mess you could feel the glue and heaviness of the glue on my lashes. Then I tried to cancel my membership and they still keep charging my card and refuse to refund MY money that they keep taking monthly AFTER I cancelled my membership... scam *UPDATE: To respond to the post from Amazing Lash Studio Alamo Ranch - no wrong I cancelled In August and continued to be charged until the month of Nov. and I have not received ANY refund so not sure how you got that info when you should have the paperwork of the dates. Ridiculous read more

Let me start by saying there is 1 out of 3 stylists I went to that did a great job and her name was Megan... unfortunately bc of an emergency she wasn't able to service me as she was out. I went with a girl who I had gone with before but wasn't completely satisfied with job she did first time. I chalked it up to allergies or possibly it just wasn't her best day, so I gave her the benefit of the doubt and tried her again. BIG MISTAKE! This time my left eye ended up swollen and red not to mention the constant pain! I got my lashes with an added $25 volume charge on Saturday and by Monday they were almost all gone! They didn't really care I was upset. I went in and said I wanted to cancel n it was like "oh ok, sign here" LIKE HELLOOOOO MY LEFT EYES IS MESSED UP!!!! So disappointed in this company! If you can avoid it please do! read more

Expensive and inconsiderate. Management states will return call but never did. Payed for a brand new set and they fell off 4 days later, lady that performed my refill states I get a mini refill due to what happened. Got the mini refill and when I paid at front desk, manager states there is no note for such refill in my file and that she will call me back after she clarifies with last representative of such mini refill. Never got a call back. When you request a specific person, they assign you to whom they prefer instead. read more

Thank you Leslie! She's the best! Leslie does an amazing job & is always so friendly during my appointment. She's very professional & helps with any eyelash concerns. Staff is always courteous. read more

Short and sweet review: Some technicians inexperienced and unknowledgeable, products are not customizable. I would prefer to try a different business. I have been wanting lash extensions forever and finally gave it a go with the Amazing Lash Studio at Alamo Ranch and have had a total of 3 visits with them. First was for the initial lash installation, and the second two were for refills. My first impression was that it was a very clean and trendy business. The reception area is very glam and sophisticated-looking and the receptionist girls were all adorable wearing natural makeup flaunting their gorgeous lash extensions. I received the one-time introductory lash offer which I believe was around $70-80. I chose the "natural" look and was surprised when the receptionist asked what level lash "expert" I would want. I assumed all the lash technicians were equally and expertly trainer, but apparently this is not the case. I chose a standard lash expert (the advanced was quite a bit more expensive) and was directed through a door and down a hall way to wash my eyes at a soap station. I didn't like this part much because you are forced to wash your face in a more/less high traffic area and I felt very vulnerable as people walked past and behind me when I had soap in my eyes. I also didn't like that fact that we have use soap and water because it ruins all of your makeup. I would have preferred to be given a makeup-wipe of some sort to properly cleanse the eye area spefically. After this I was half-heartedly greeted by a thin and frail looking young woman who directly me to lie down on the bed under the lamp. Since I have never had lash extensions before I was concerned about the lash adhesive, as I have a tendency to develop skin irritation from abrasive skin products. I asked her some questions but she didn't seem to know the answer to any of my simple questions (aka: have you ever had a client develop skin irritation, what is the adhesive made from). I could tell she was struggling to answer so we started discussing the lash pattern I wanted. I told her I would like to have a combination of "natural" but also a little bit of the wispiness from "flirty". She told me I couldn't have a combination and I had to pick one or the other because they were different "formulas". I conveyed to her that I was under the impression these lash extensions were customizable and she said, "yes, they are, But you have to pick one pattern or another". In my opinion, that is not customizable, those are standard/default patterns! I decided stop the questions and accept whatever I might get in this strange experience. She and I are getting ready to start the lash application and I mention, "wow this room is pretty dark and the lamp is really bright, does it ever hurt your eyes?", She then says in a stark monotone voice, "Sometimes it makes me go blind". OKAY NO. I appreciate her being honest and I think it's horrible it hurts her eyes so much, but I cannot have someone millimeters from my eyes with metal implements and chemicals maybe going temporarily blind. At that moment I told her I changed my mind about getting the lashes done, gathered my things and walked out of the room. I went out to the reception area and told them I wanted to cancel or at the very least reschedule with a different technician. They allowed me to and I was then booked with an advanced lash technician who was AMAZING. She was seriously the most beautiful soul and always did an excellent job on my lashes. The only reason I stopped because I developed pink eye (caught from my coworker, not the lash studio) and all my lash fell out from the antibiotic ointment. Since the introductory offer is a one-time only, it would have costed $150+ for a new set...guess I'm wearing strip lashes until I can save up again. read more

I love this place! It's so clean, relaxing, and simply amazing! I love coming here and the convenient way that appointments are scheduled for you far in advance. read more

***SCAMMERS**** PLEASE BEWARE** I was a loyal customer until I decided to temporarily suspended my account in May due to the pandemic. I could no longer afford to keep up with service. I was assured by the girl at the front desk that my account would be suspended and no further charges would be applied for 2 months. Come June another charge for $59.99 was charged.. I called AGAIN this time to speak to supervisor and request a refund. The girl at the front desk tells me the manger is not available and will send over a request for her to follow up with me that same day or by the following day.. As you guessed it I received NO call. I waited about a week called again.. And I was told yet again a manger would follow up with me.. I then decided to call the corporate # listed on their website 281-661-1999.A random guy answers and stated that he has no affiliations with amazing lash then hangs up . At this time I'm extremely frustrated I decided to go in person. I spoke with Maddy at the Alamo Ranch location , at this point I'm demanding a refund. Maddy calls up the manager KERRY VEGA who is extremely unprofessional and a liar. Kerry refuses to speak to me directly and claims to be in a meeting ON A SUNDAY!! Maddy advised me that Kerry claims to have already reached out to me on multiple occasions and I that I have not responded to any of her calls.. Which was all a lie !!! I have never received any calls from her..while Maddy is continuing her call with Kerry I decided to check my email, and sure enough there was a email sent to me weeks ago asking me to confirm cancellation/suspension , but I was NEVER told by anyone that email confirmation would be sent to me.!! I was made to believe that every thing had been taken care of , or that a manager would call me to response issue.. Anyway, Maddy ends her call with Kerry and then apologizes to me because she can clearly see the supervisor is avoiding me.. she says that Kerry is busy and unable to talk to me, but that she'll call me in 1 hour.. At this point I want nothing to do with amazing lash I currently have $265 that's just sitting in my account.. I don't trust them, and I will continue to post reviews about how grimy this company is! Do yourself a favor and find another vendor.. these people are scammers . And this seems to be a pattern with them.. read more

I first came to Amazing lash as to be a model for some eyelash extensions. I was blown away by the results! The process takes 2 hours and it's worth it. My appointment was at 4:30 and I arrived at 4:00 to fill out paper work and I thought I would be kept waiting, but around 4:15 I was already in the back laying down. I was very impressed with the services and I can't wait to come again. read more