My name is Xaymara Rodriguez and I have been an Amazing Lash Member for several years. I've been serviced at multiple location throughout NJ and some out of state for last minute appointments. In all my experiences I've never been so frustrated with a location as I have currently grown to with the Lawrenceville, NJ location. As you can see, this is my second review for this location. And I'm glad I never deleted the first one as I was asked to do by management after being giving a small "gift". I am automatically charged $119.99 every 31st (or last calendar day of each month) as my monthly membership. Additionally I get add-ONs (6D Volume/sometimes I request a master stylist) in the amount of approximately $50-60 (tip included) so I'm spending approximately $220-230/month on lash services if we're doing the math, that's going for 2 refill appts a month: $119.99 monthly membership charge+ Master Stylist Fee (2x/month) + 6D volume (2x/month) + tip of $20-30 (2x/month) depending how good my tech is. Recently, I noticed I was charged $239.98 on May 31st. from Lawrenceville, NJ Amazing Lash location. I called and informed the girl on the phone that I was over charged and wanted to know if she could look into it, she stated on her computer screen my account had only been charged $119.99 and a "manager would get back to me" but she couldn't say when, maybe a time or even a day as to when a manager would be available. Understanding it was Memorial Day, i left it alone and I tried again the very next day, twice. No update. No phone call. No manager available. Just no help. I tried AGAIN yesterday, and got the same response. I have one concern with this part: So basically Lawrenceville has been operating for the last 3 days with no management or supervisor on site? So the business is running itself? The lash techs are making their own decisions and the young girl at the front desk who NEVER KNOWS A DAMN THING? So who is running this place?? Because I've waited 3 days to hear back from a manager. Moving on, I was scheduled for an appointment at 11:30am on the same day I was charged, May31st. I called at 9:30am. After I told the girl on the phone about my situation and she gave her favorite line "I can have a manager contact you" she asked if I was still coming in for my appointment and I replied, "I'd prefer to postpone it until we get this issue figured out" and I said that because how the hell can a company expect me to spend more money with them when I feel like they just overcharged me and had no way to help me figure it out? A person is supposed to just keep dishing out money without resolve?! But to make it worse, her response was to remind me that I'd be charged for canceling! I know the policy. But that pissed me off. I'm telling you there's an issue regarding my money and you're reminding me that if I don't show up for my appointment that you're pretty much gonna take more of it. So had I taken my appointment I would've been charged almost $300 in ONE DAY for lash service? That's unreal and unacceptable. So this is it. I will NEVER go back there. I've already emailed this exact issue corporate and let them know about how unprofessionally run this place has been. And it's sad because a lot of the negative reviews sound exactly like some of the stuff I've not only seen but have witnessed myself. To the managers at this location: Please do better. Do better in being proactive in customer service and satisfaction. At the least Be available! You're absence and your staffs complete disregard for quality customer service is a direct reflection of YOU! Please do not respond to this review with the same copy and paste responses giving me an email address and telling me to call so we can resolve the problem because I've tried that route already and I can see that's how you tend to amend the situation after people have to vent on Yelp and drag your business to the public. Keep your apology. It's useless here. You are playing with peoples time and money. Two things I personally do not take lightly. To the young girl at the front desk: I know you try to act professional but I am also aware of how you handled customers, cutting people off while they're talking just to tell them you'll have a manger contact them is still UNPROFESSIONAL. You put no real effort into helping customers and it shows. Especially in these reviews. But hey, you still got your job so I guess that's all that matters. In conclusion, I came to my on resolution: Screenshot my bank statement. Contacted my bank to dispute. Going in person to cancel my membership. And they will never hear from me again. read more

Amazing Lash Studio - Proof! They rescheduled my appointment without my consent. - Eyelash Service Near Me - Lawrenceville, New Jersey

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Sept 24, 2021 I went in for a hybrid set. I spent 4 hours and $154 dollars and they don't even look like a damn classic set. I had a brand new tech but where is a supervisor to check work?! I looked better walking in I have sparse lashes ...today at 2 I return and I'm hoping someone knows how to properly do lashes or just give me my damn money back read more

Amazing Lash Studio - NOT HYBRID/SEXY! I have no lashes on inside or end and the dam lashes form a triangle in the middle? This is 4 hours and $154 - Eyelash Service Near Me - Lawrenceville, New Jersey

This place is horrible. I asked a simple question "are your lash techs vaccinated?" The receptionist said the manager would know and she'll call me back, a week later, I call again, no manager around to answer my question. So then two weeks later I'm at the mall so I stop by in person and the manager is not there again. So is there a manager or do they just not want to answer this very easy question of why they don't think it's essential that a stranger in your face for over an hour warrants a vaccine? read more

I am based out of DC for work, but travel often to many studio locations. The Lawrenceville studio and staff is by far one of my favorite locations. You're always greeted by a warm hearted staff member as soon as you walk in. I try to plan my work travel around my lash refill schedule so that I can continue to get my fills done by Gee. Gee understands how to achieve her customers' lash goals and she is beyond talented with her skills and ability to be able to cater to different ethnic eye shapes. read more

Amazing Lash Studio - Eyelash Service Near Me - Lawrenceville, New Jersey

My very first experience that I had the technician glued my eyes shut and then spent the next few minutes prying my eyes open with sharp tools ripping out some of my lower lashes in the process. I asked for shorter lashes and a more uniformed appearance and she gave me long lashes and all different lengths. I called and received an adjustment and was a little more satisfied with the appearance and promised that the next time they would remove more of the longer lashes. I started going to Carly and loved the work that she did so I made sure my next two services were with her. I had issues with them falling out too quickly so she used a stronger glue to help and it worked. I had to reschedule an appointment and asked them to make sure I had same tech. The woman who scheduled me put me in with a brand new person that had been doing eyelash extensions for less than a month. She informed me that she did not know how to get them as full as my previous technician did at the end of my service. She did not have time to finish filling them in because of the time slots they give for each customer so I just accepted the thinner lashes and left. By the time I got home 12 minutes later close to 8 lashes had fallen on my face. By the end of the night, all of the lashes she put in during the refill appointment had fallen out and I had half a set on both eyes. I called them the next day and spoke with someone and they told me to send them pictures so that they could let me know if I could come in for an adjustment. I sent the photos RIGHT AWAY and asked if they could fit me in that day because my grandmothers funeral (that I was planning) was the next day and I would be around a lot of people and didn't want them to look bad. Nobody returned my call and I was not able to get them fixed before the funeral. Save your money, not all of the technicians are trained/experienced and they're working on your eyes. I had to go to the funeral and stand and speak in front of people with different length eyelashes and half a set on each lash, looking crazy! This was the second time the studio has let me down and I will not be back! read more

Amazing Lash Studio - This was less than 24 hours after a "refill" - Eyelash Service Near Me - Lawrenceville, New Jersey

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I had such an amazing experience for my first ever set of eyelash extensions! She made me so comfortable and even let me take breaks as the first session took about two hours, but it was so worth it!!! They look amazing, natural, and I have gotten so many compliments on how beautiful they look! Not to mention I feel so much more confident, beautiful, and sexy! I wish I could give more than 5 stars and I will definitely be coming back! read more

Best place to get your lashes done here. When I got my lashes done they took their and really put 100% effort into what they were doing and I'm absolutely obsessed with my lashes! read more

Never been here before, and I was honestly looking for a last minute appointment to get some lashes put on after I just wanted a little bit of a self-esteem boost. While I've had eyelash extensions before put on by at least 3 to 4 different technicians this was by far the best experience. I believe my technicians name was Chantel and she was absolutely wonderful. I explained that I wanted volume but had a sensitivity to long lashes my inner corners and she thoughtfully recommended doing a custom style for me. The whole thing took a little under two hours for a full set and this was this first time it didn't feel like someone was possibly pulling an eyelash out. I never asked but wondered how much experience she had because whatever she did is clearly the correct way compared to my other lash extensions. I half napped with soothing music in the background and when I opened my eyes I was more than impressed. I went to work right after as a waitress and forgot they were even there as people gave me compliments on my eyelashes. Usually they feel heavy or just applied after getting them put on again for the first time but this wasn't the case. Anyway I know this is super long but I work in hospitality and I know how nice it is to be appreciated for your work. I was having a bad week and wanted reasonably priced eyelash extensions to just make me feel a lil better and by god the experience and the remaining results were well beyond my expectations. So a giant thank you to Chantel I will be back in a few weeks for my refill. Thank you to the entire staff you were all so kind! read more

Amazing Lash Studio - Custom lash extensions - Eyelash Service Near Me - Lawrenceville, New Jersey

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I called for my first ever set of extensions and Specifically asked for the most experienced tech. I was told she wasn't working when I was available for an appointment, however the receptionist assured me that the tech she would book me with was quite experienced and very good. Unfortunately, my tech was neither of those things. When I first went in I showed before and after pictures from the amazing Lash website, giving a clear example of what I would like my lashes to be. The manager even saw the picture and suggested that my tech do a hybrid volume set on me. Instead my tech did a full set of 6-D lashes, she used so much glue that my lash lines top and bottom were actually fused together at the end of my appointment, I couldn't even open my eyes. At the end of the appointment, she was talking about "next time" we can add more here or there. This was a huge red flag, if my lashes were done properly you'd be saying "next time we'll do the same thing". I looked in the mirror and there were clear areas of spareness. The website said to allow between 2-4 hours for a full set. She gave me 2 hours and kicked me out because she had another client, even though I wasn't happy. When I mentioned needing to come back so she could finish, she tried to get me to book a "mini fill" which would have been more money than an adjustment (free). I finally got my adjustment appointment and walked out having paid $300 for a set of lashes I didn't like. I went to my adjustment just three days later and saw the senior tech. She had to spend so much time picking the glue out of my lashes she barely had any time to add new ones to fill in spare areas. Once again, I left with promises of "next time" them looking better. Three days later and I've lost a significant amount of lashes. I'm not happy with how they look, in fact the whole experience has been a nightmare. My second lash tech was much better but again, due to only giving me an hour she couldn't complete the job. I called the location this morning to speak to the manager to see if we could remediate or what she would suggest. The receptionist was rude and told me the manager wasn't in, refused to tell me when I could expect the manager to be in, refused to help me figure out a different number to call and basically had an f you attitude. I ended up going down the street to the Lash Lounge in Market Fair to see if they could help. My lash tech there was appalled...Amazing Lash had applied glue directly to my skin on my eyelid, contributing to weeping and discharge around my eyes. One lash extension was stuck to six of my own lashes, and several extensions were stuck on top of each other. There was also glue at the tip of my lashes, and they were so poorly glued I couldn't even brush them out. The lash lounge ended up having to do a full removal. So $300 at amazing lash later and I don't even lashes. read more

New to this studio and am very impressed with my new technician Elena. So gentle and excellent at what she does!

Been coming here for a 2 years now and never had an issue. Stylists are all knowledgeable and friendly. Follow up calls are made a few days after your service to ensure your satisfaction. read more

Where do I begin? When I signed up for a membership I was so excited to get lashes! I was nervous that volumes would be too dramatic but my lash tech, Karen, assured me it would look good so I tried the 3D Volumes. With the membership it's $119 a month, refills twice a week and if you're getting volumes you're paying an extra $25. So that's a whopping total of $170 a month. The 3Ds looked way more natural than I expected. I couldn't imagine what the classics looked like because the volumes really resembled my natural lashes with mascara. My next visit I got 6Ds, which also looked like classics to me? In addition they were falling off like crazy. I got a correction and went to a different stylist named Paige. I told Paige what happened and she asked if I wet them. She said "well I know you don't workout so it's not from sweat.. do you swim?" I couldn't believe those words came out of her mouth. How could you make the assumption that I don't workout based on my body? I let it slide. The lashes pretty much looked the same but did stay on longer than the previous stylist's work. I did notice though that my lashes looked like they had spaces in them. They just did not look like volumes at all. Right after my appointment a customer in the lobby told me I am going to get addicted to lashes because she didn't even realize that I had just finished with my appointment. She literally didn't notice I had lashes on! My friend also gets classics somewhere else and hers are fuller than my 6D volumes. She pays $50 a month. She couldn't believe I didn't have classics on. I gave them one more chance. I showed my stylist the pictures they have on THEIR OWN Instagram! I said, I want my lashes to look like this! (They really only post one master stylist's work who is always booked so if you're coming from Instagram and expecting those results, do not be deceived). She did not deliver. She said "they don't have enough time to make it look like that." (Literally their own photos that they post on their Instagram). So I went to the front desk to cancel my membership. Usually the ladies at the front desk are super nice. But this one girl was just nasty with an attitude! I don't know her name. The front desk always asks you if you want to book for 2 weeks out (which in your head you would assume that's twice a month). But they didn't tell me that this month it would be my 3rd visit because of the way that the weeks lined up. So I had to pay $100 on top of the $170 that I already paid for the month for these mediocre lashes. Whatever, I just wanted to get out of this contract and find somewhere new, so I paid the money and signed my exit papers. Come to find out, they never canceled my membership and a recurring bill of $119 is being taken out of my account! I called and they said they would sort it out and a manager will call me back tomorrow. Waiting on receiving my money. But that was truly my last straw. I never make reviews but this is unacceptable. In response to Claire H, nothing was "rectified." I had to call 3 times although I was told someone would call me, just to get ahold of a manager to ensure my money would return back to my account. Y'all are terrible and y'all keep deleting my Google review. read more

My experience at Amazing Lash in Princeton was exceptional. The team was accommodating and extremely professional. My stylist far exceeded my expectations. My lashes are beautiful thanks to Amazing Lash. I have been in search of the perfect look and I am so excited to share that I found exactly what I have been looking for at this facility. I recommend Amazing Lash with confidence. Compliments to the owner and the entire team. I am a raving fan! read more

I went in for a lash lift yesterday, and my lashes looked ok, as they were all going in the same direction, and had been straightened out. I needed them fixed for my daughter's wedding this upcoming weekend.Unfortunately, this morning, my lashes looked as wonky as they did prior to the lift. I contacted the store, and they won't redo them, provide a refund, or credit my account towards another service. An $89 charge! Usually reputable businesses will do whatever they can to keep your business. You see where I'm going with this one...I'm contacting my credit card company to dispute the charge. read more

I was apprehensive to start getting eye lash extensions, but once I started talking with amanda my worries started to melt away! She was kind and patient going over every question I have and deciding which lashes would be best. Since my initial visit I have been going back to see Amanda every two weeks and I have no complaints-- only compliments on my new beautiful set of lashes! She is very meticulous and I always leave feeling beautiful. I would recommended Amanda to anyone looking to add to their beauty routine, I don't think you'll be disappointed in your results! read more

I recently moved to the area and wanted to establish a relationship with a lash studio as I have done in the past. My first appointment went really well and I had a great outcome. I came back for my two week fill and left satisfied but not even 4 days later EVERY SINGLE LASH FELL OUT!! I followed their instructions perfectly and was left with no lashes during my second wash with their lash cleanser, brush, and wand. I paid $135 for the service and tipped bringing my total to $188. I called the salon in hopes of getting a replacement set but I was told I would have to pay another $135 because their policy states the lashes have to fall out in 2 days. How is that even fair when you can't wash them for the first 24hrs?! I was considering a membership at my next appointment but not anymore. I'm am extremely disappointed. I originally recommend the studio to a few girls I work with but I will be telling them all DO NOT COME HERE. read more

Amazing Lash Studio - All my lashes that fell out at once. - Eyelash Service Near Me - Lawrenceville, New Jersey

I have been going to amazing lash studio for little less than a year. Every time I walk in the door I am greeted by one of the friendly receptionist . I have worked with many of the lash specialists there. I can't even name which one is better than the next. They all are really knowledgeable and friendly. They make sure you leave happy and look fabulous. I will continue to visit this lash studio! read more

Love this place the front desk staff is extremely polite and professional the techs are amazing

Kaitlyn is amazing. She is a trainer there. This is a new location so she is one of the best. Your eyelashes will fall out if you don't take care of them or rub them out. If they fall out within a day or two then call to complain. But honestly, kaitlyn is amazing and I have been on vacation and went snorkeling and jumping in the water and still have a great percentage of my lashes left! Honestly book with her !!! You will leave looking gorgeous ! read more

Update: Tammy, my package was not uploaded immediately. I worked wIth the management at East Brunswick (who were ridiculously helpful). I called them about a week following when I spoke to you, to see if the package was uploaded too my account and it was not. They said they were still waiting for you to do that, I had to call your location another time to ask for that again and so did the managers from East Brunswick. The package was refunded to my account December 20th, and I received my lash lift the first or second week of November. read more

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The staff are super friendly and on time. Great customer service and my eye lashes look amazing! read more

Amazing Lash Studio - Eyelash Service Near Me - Lawrenceville, New Jersey

I would NOT recommend!!! Came in for an early for an appointment dont get me wrong staff was nice and friendly! However the lashes cost $90 for introductory price, coool. I got them done so i could pop on nye. Instead i have long spaced out lashes which after sitting in these incredibly small rooms for 2 plus hours i feel disappointed even cheated and let down by the experience. For this price i think that is really ridiculous. Better off gett some strip lashes from mac or sephora $10-20 look wayyy more natural and full! Lashes falling out after 4 days no instruction for care even after sharing I haven't done this before convo before read more

Don't waste your time or money! The application took three hours!! They never told me I would be in there for that long and it totally wrecked my plans. I've had lashes before and the most time I've ever spent was 1 hr 40 min., usually less. Then on top of the time inconvenience the lashes were thin and not at all what I was expecting. They push you to buy their products, that you don't need, and give you NO other care instructions. ALL of the lash extensions fell out within three days. I am never going back here. There are SO many good places this one does not even come close. read more

Stylist was incredibly sweet, lashes looked great but bothered my eyes a lot. Went back 3 days later to have them removed, was super patient and nice (it's hard to tell if it was my body's sensitivity or their application/product so I wasn't going to blame them or be rude). The removal didn't go so well (the glue removal got in my eyes) and STILL I was patient and nice about it, obviously it wasn't intentional. Then after all that the technician tells the owner "the glue got in her eyes" and she looks at me with fakest smile ever and goes "Ohhh did you open your eyes?" ::eye roll:: Okay. Dude. Seriously? Even if I did, what HORRIBLE customer service. She just approached this whole situation from the beginning with defensiveness and wanted to make it very clear that she's not taking responsibility for any of it, rather than actually legitimately caring about my experience. No apology, no empathy whatsoever, completely invalidating response (how about try omg that must've stung!). Then after all that I STILL tried to give her an opportunity to make it right so I could feel like it wasn't a total waste and asked if instead of a refund I could come back and try a lash lift (which is cheaper than what I originally paid for anyway) and she goes "I could probably knock 30% off the price..." like are you kidding me?! I just felt used after wasting $150 on nothing, being in total pain for days, was still so patient and nice to everyone and all I got was invalidated. To the owner- a little empathy goes a long way. I hope the $$$ you saved on choosing not to make the situation right for the customer is worth this bad review and the loss of a new customer. You may want to consider taking a course on leadership too because your employee seemed incredibly nervous around you. Seems like you may have some priorities to sort out around how you treat people. read more

I've been to 3 other places for lash extensions and this is by far the best one!!! Dom is great! I barely felt her even touching my lashes!! The lashes last and look great!! Never going anywhere else! read more

Went here recently and I just want to say this was one of the best experiences ever ! Staff were very welcoming and professional, and my aesthetician was super helpful with finding a lash style that fit my eye shape perfectly. Will be coming back soon ! read more

Friendly customer service and clean. Spent over $100 on the lashes foam wash and lash coating. I was instructed not to get the lashes wet for 24 hours and to use the foam wash that I purchased. My lashes begin to fall out on the second day, by the third day they were falling out really bad. I had gaps in between eyelashes some long some short and spots where there was no lashes. I called and expressed my concerns and was given a appointment to correct the problem. I will update this review once I see what they do to correct this issue. read more

I love my lashes every time with Dominque! She always gives the best service and makes it an enjoyable experience each time!

Had the best experience at the Amazing Lash Studio! I got my first lash extensions there and they came out awesome. Very clean, very welcoming and very professional! read more

Awful, Awful ,Awful!!! My daughter was scheduled to put a new full set of lashes on. The girl took off her old set and then told her she did not have time to put in a new set. My daughter walked out in tears. Why take off the set if you can't replace it? She had an event to go and ended up not going because she felt ugly. I am furious! Terrible business practices! Beware! read more

I just wanted to take a moment to write a review on this place.. I rarely write reviews but I just had too.... the experience I had at this eyelash studio was the best I've had at any eyelash studio period.... number one their level of cleanliness is SUPERB!!!!! It's just a really beautiful place inside.... secondly the customer service was wonderful. The consultants were knowledgeable and helped me to relax tremendously. I've been wearing lashes for 5 yrs and by far the technique she used has been amazing... ladies I will be back and if you're trying to find a place,,, this is the place ...... very nice environment Thanks guys read more

Not even sure where to begin. If you are a heavy smoker this shouldn't bother you at all. I am NOT a smoker but my stylist was a heavy smoker. She did a nice job but sitting there for almost 2 hours and trying to hold my breath was hard. The lashes looked nice. That evening my eyes starting itching like crazy. It went away after a few days. Went back for more tourchure. Same overpowering angel of cigarettes. Nice job same reaction. Next time back again more tourchure this time asked for sensitive glue...they tell me not a good choice didn't last that long. Same as before. Overpowering smell of cigarettes. OK I have enough. I finally called and spoke with the manager. She scheduled me in with caitlin. She's amazing. Spent a lot of time cleaning then up. Made a few comments that the lashes that were out on weren't great. Walked out feeling good and looking great...until that evening. Strong reaction eyes incredibly itchy. This time I stopped by in the morning to show them the reaction I was getting and I asked passion to have Tammy or Kristen call me back. Sunday no call. Monday no call. I can now see that I am not important to them at all. I call Tuesday and Kristen said she wasn't aware. After all this horrible experience they still managed to charge me for the removal. Horrendous experience. They should be ashamed for having their staff work so closely to the face with cigarette smell...disgusting. Don't go. Find a true professional. Horrible customer service. And Tammy as an owner you should have called me. read more