Silvana is truly amazing! She is not only incredibly talented at what she does, but she is also warm, personable, and makes every visit such a pleasant experience. She does an absolutely beautiful job with my lash refills, and I always leave feeling polished and confident. Silvana is attentive to detail, takes pride in her work, and genuinely cares about her clients. I'm so happy to have found her and would highly recommend her to anyone looking for a talented and wonderful lash technician! read more

I have been getting eyelash extensions for over five years, and I have never experienced damage like this. A few months ago, I booked an appointment online at this location, assuming that any technician assigned to me would be properly trained. Unfortunately, I left my appointment with the majority of my natural lashes glued together. I returned to have the issue corrected, but after the "fix," my lashes were even more stuck together than before. At that point, I was advised to have the extensions removed. What should have been a 30-minute removal took over an hour and a half because my lashes were so badly adhered together. During the removal, nearly half of my natural lashes were pulled out. I was then advised to take a break from lash extensions to allow my lashes to recover. Because I was outside of their 72-hour policy, the salon would not issue a refund. While I understood their policy, I decided to place my membership on hold, expecting my lashes to heal within a reasonable amount of time. It has now been over a month, and my lashes are still significantly damaged. When I called to discuss the situation, the manager informed me that because my membership had been placed on hold, I would now have to pay another $220 for a full set--even though I cannot safely get extensions because of the damage caused during my previous appointments. Had I known my natural lashes would be damaged for months due to poor application, I would have canceled my membership immediately. I gave this company the benefit of the doubt, but after this experience, I cannot recommend them. They have taken no accountability for the damage caused, and the lack of concern for both the quality of their work and their customer service has been extremely disappointing read more

Awful service. They continually cancel at the very last minute. Always an excuse. And always last minute. Absolutely would never ever recommend. Go elsewhere!!!! I'm giving 1 star because that's the lowest option. read more

Lashes, I've had them they look great when I leave the place. However, they are coming off in droves by day two. I am not sure if it's the heat... I have been to other last places in the past and had never had this problem. they charged me the membership of $179 fee plus $90 when I told them I was not coming during the summer unless I had an event to go to or someplace that I needed them. Also, they said they have a possible cure to keep them from melting/falling off during the summer which was upsell of $34 which I refuse to pay. If they need this, they should use it when they do your lashes. I told them I would pay full price if I had some event to attend or someplace to go that I needed them but other than that was not going to go to them during the summer for Fills or Lashes. However, they still charged me and I have not been there in since June. I do not like the way they do business! A very unhappy Customer! read more

I never leave a negative review without first thoroughly attempting to resolve problems directly with a business. My wife and I both on multiple occasions now have unsuccessfully tried with this one. In November she lost a significant amount of her eyelashes due to illness. She went to this studio on three occasions but was not satisfied: they looked as false as they were after only a few days. She quit going. Turned out this business had cut her remaining lashes completely in half. Despite that she did not wish to return; her only option being to let them regrow. This franchise's owner, and the parent company both refuse to even discuss much less resolve unhappy (now prior!) clients. I called both more than once, and emailed (only response was auto-generated and made no sense, but I won't belabor that). What's worse, this business charges her credit card nearly $200/month. She contacted her credit card issuer and they processed/approved payments for two months of these charges because they were valid for the three visits. However her credit company indeed reversed the following nearly $400 in additional, disputed new ones. Ones in which she not only was provided no services, she also requested cancellation of her "membership." Despite all this, on April first, sure enough she incurred another new charge on that same card by this business (nearly another $200). She has no recourse other than to cancel her card and obtain a new one- like so many other reviewers unfortunately. What is even worse, I now, obviously because they captured my cell number, receive their daily spam-solicitation text messages.* *my profile photo is of me. Lately. Do I look like I get fake eyelashes? I'm bald. I've blocked this incoming text's source twice now. Yet today, rather than being contacted by either the franchisor or its local location (this one) to resolve these multiple issues, instead I am still receiving mass-marketing messages. I truly dislike writing such reviews, and waited reasonably long enough for any form of resolution. I received none. Please see their 'Membership Termination Request Form' and note the first 'internal use only' check box. Shameful. read more

Amazing Lash Studio - Membership Termination Request Form (note 'for internal use only' especially its first check box!) - Eyelash Service Near Me - Scottsdale, Arizona

I am not one to leave a negative review on yelp but I am very disappointed with the product I received from Amazing Lash Studio. The customer service was a 10/10. Everyone there was super friendly and very helpful. However, my full set of lash extensions lasted me 5 days. By day 5 they were looking sparse as if I had gotten them done 3 weeks ago. I listened to their directions, cleaned them with their product and avoided using oily face washes. read more

I've had eyelash extensions done at several other salons before, so I understand the normal shedding process, aftercare, and upkeep expectations. Unfortunately, this experience was not comparable to the quality I've received elsewhere. Within 24 hours, nearly half of my lashes had already fallen out. I gave the salon an opportunity to correct the issue, but even after the fix, all of the lashes were gone within a week. This was extremely disappointing, especially considering the cost and time involved. What made the experience more frustrating was that I had signed up for a membership expecting ongoing quality service, but after this experience, I no longer felt comfortable continuing. Despite the poor results, I was told I could not cancel the membership without additional charges. I understand that occasional issues can happen, but the quality, retention, and customer service did not meet expectations. I hope this feedback is taken seriously and used to improve future client experiences. read more

KC did an amazing job on my lashes. She listens to my needs and does a great job. Love the friendly reception staff, as well. They easily accommodate my needs. read more

KC is the best of the best. I lost my previous lash gal as she pursued a teaching career, and didn't think I'd find anyone as good. I was wrong. KC is terrific and her personality matches her skills. read more

The lash techs and receptionist staff are really good! I really loved Shae, she is amazing. However, the business practices of this franchise location are highly suspicious. Their cancellation policy is manipulative. I had an allergic reaction even to the sensitive glue, so I had them taken off and asked to cancel. They make it VERY DIFFICULT TO CANCEL because you can only do it through email, which makes absolutely no sense to me as I was physically in the studio.. they know if they email you to cancel, it may be missed and then they get to keep charging you. I never got a text reminder either. A good business practice would be to email AND follow up with a phone call confirming the cancellation. So they got me for 358.00. I asked if I could gift it to a friend, they said no- but willing to check again. The poor executive business acumen does not represent the lash techs and staff. I hate to give a mediocre rating, but the way a business is run is as important as the service received. read more

Every stylist is very well trained and professional at this studio. Have visited for years and always happy! read more

Amazing Lash Studio - Amazing Lash Studio 6D Volume Lashes - Eyelash Service Near Me - Scottsdale, Arizona

Love getting my lashes done by Kelly...she is the best and makes my lashes look great every time. A bonus is you get a great Lash Nap while getting your service. read more

New to the area and booked an appointment with Sylvana. I have been getting my lashes done for about 10 years and this gal had the most gentle touch, I hardly knew I was getting lashes! Very soft and natural looking. Will happily return! read more

This Amazing Lash location on FLW in Scottsdale is by FAR my favorite studio now! While other AL locations deliver results also, this one is my new go-to going forward. Period. You may be wondering, "Well, what the heck is so awesome about this particular studio anyways, Erin?" Fair question - please allow me to break it down for you below: 1. A true shining star Stylist works at this location. This talented miracle worker is Silvana! Note: She's a "newer" Stylist as she had shared this with me when I tried her for the first time. Admittedly, I was a little nervous to see her work but quickly changed my mindset to being open minded; I relayed back to Silvana that I'll reserve my judgment until I see a mirror. She just chuckled and said that I won't be disappointed. She is very meticulous and gentle while applying extensions. Made sure I was comfortable and would use water mister/fan occasionally to relieve the glue fumes stinging my eyes. We also have the best "organic" conversations and I feel like I'm with a good friend! What were the end results on my first appointment with her? Exceeded my expectations completely; I had the full volume with length done and they were uniform and flawless! Sold - I highly recommend Silvana to anyone here. 2. This is a purely selfish and geographical reason here. It's only about 15 minutes away from my home in Fountain Hills. After all, petrol is still damn expensive... read more

Do NOT sign up for the membership. I'm done. It's nearly impossible to cancel a membership with this place, and when they finally do, you could be left with credits you can't use. I asked to cancel due to how damaged my lashes were, and they recommended a freeze... but now I learn you can't cancel while on a freeze. They will reactivate your account, charge you, and then cancel it. Seems incredibly shady to me... class action lawsuit anyone?! The amount of hassle this has been is insurmountable. Freezing and canceling can not be done in the store or online. It's through non-fillable PDFs you email. So you have to print, fill out by hand, scan, and email it back... and be assured that it will take over another week for them to even process it. Just junky business practice. A chain like this should have better processes than this! Save yourself the headache and go somewhere else! read more

Be careful. They rope you into a membership that does not have the value they sell. And when you want to cancel they put you through hoops to include requiring another payment. There are a lot of options for lashes, I suggest skipping this one. read more

Run, don't walk! Sylvania has the magic and will make your lashes full, fluttering and fabulous! She is an expert at her craft and aims to please. She is both a professional and an artist, so if you want to feel like you are in great hands and come out looking fresh and beautiful Sylvania is your girl! She places each lash with expert precision and care. I highly recommend this fresh, clean and well-run establishment and Sylvania's work! Book early with her as I'm sure her schedule gets busy! Bravo Sylvania and Amazing Lash for finding her! read more

I came in for a mini fill, and the girl at the front desk kept trying to overcharge me. They said they would adjust the price. She did not honor the adjustment until I spoke up. And She Still Got it WRONG. I was there 20 minutes for a mini /touch up fill and it cost me $81.99 Here's the math: 69.99 "touch up" 12.00 "expert" 81.99 sub total $20 coupon 61.99 I was charged 81.99 Overly Expensive I am due a $20 refund read more

Ruby is great. The best. I've tried other places and stylists and have never had my lashes done well.

It was my first time doing a tint and a wax and my experience was terrible not only did the girl that did my eyebrows not ask me a single question. She gave me McDonald arches just horrible experience .Never going back to this location. And don't recommend to anyone. I look like a clown. SMH! read more

Amazing Lash Studio - Eyelash Service Near Me - Scottsdale, Arizona

As usual, ALEXA was awesome! I always look forward to my appointment, she does an amazing lash service, is very personable and so relaxing. Also, a shoutout to KODIE who went above and beyond for me today to resolve a minor product issue. Yay, I am such a satisfied customer! read more

Downloaded yelp just to leave this review. I have been going to this location for lash extensions and the 2 week fills for awhile now and have had no complaints, recently I made a personal decision to switch from lash extensions to just my natural lashes with a lift and tint. So I got my extensions taken off and today I got my lashes "lifted and tinted" I put the quotation marks there because I thought that was the service I was getting. After a VERY short appointment where the perm solution was only on my eyelashes FOR 5 MINUTES I walked out looking the exact same as I walked in. After some extensive research I now know that you should leave the perm solution on for ATLEAST 15 minutes and I'm shocked that the "licensed lash tech" didn't know this. It was a nice guy, I never caught his name but he had pink streaks in his hair, despite his kindness the job he did on my eyelashes is an F'ing joke. I have had lash lifts in the past at different locations and the perm solution sat on my eyelashes for much longer than 5 minutes. I hope for the sake of your future business you properly teach your lash techs how to a lash lift. I will be leaving photo evidence as well to further prove the horrendous job he did. read more

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I don't have the words to describe how disappointed I am with this salon. But this is what happens when you listen to the ads on Facebook! The technician that I had only had 5 months of experience and it showed! Basically I had a full set of lash extensions put on this afternoon...and after leaving in a state of shock then crying hysterically for 3 hours about how awful they looked, I went back in tonight and had them taken off. There was no initial consultation, no directions for how to take care of the lash extensions, no real concern that I was obviously upset at the end of the appointment. What I did get was a bunch of fake Scottsdale "we are so sorry" but nobody was willing to do anything about it. I came to this place for some much needed self care but left exhausted, disgusted, vowing to NEVER go to a lash franchise ever again. I should've known...I should have gone to Moonie! read more

I LOVE Kelly! She is a Master Stylist. I went to a few different people and none were as good as Kelly!! I didn't appreciate just how good she is until she was not avail for awhile. She doesn't clump lashes together with gobs of glue. She does very precise work!! If you're wanting to try them or change salons, Kelly is the way to go!! read more

Taura always takes great care of me. My lashes are on point every time. Kylee at the front desk is super friendly and helpful. She answers any questions I have and takes time to make multiple appointments for me at a time. Great service! read more

Nicolle did a great job-- very professional and knowledgeable. She worked quickly and my lashes looked great afterward.

Kelly is amazing , best lash person I have been to yet. The staff here is excellent and I have been coming here for many years! I am truly a big baby with people touching my eyes and I actually go to sleep during my appts with Kelly! Highly recommend!! read more

Alexa is amazing! Gentle and an artist! Amazing Lashes! Must try! Anyone I've tried is good.

Alba did my lashes, it's been awhile. I thought I'd try it again. I'm glad I did! Alba was very professional,friendly, made me feel comfortable after asking how I wanted my lashes. I'll be going back to see her! The girls up front are very helpful and there's absolutely no pressure to get a membership which I love. read more

Amazing Lash Studio - Eyelash Service Near Me - Scottsdale, Arizona

The studio is very clean and comfortable. Jocelyn does an amazing job and is super sweet.

After 3 unanswered phone messages , the manager Ashley finally called me back. Apologized several times and said she got my messages but was working between two locations and would make sure my funds were returned to my account. My messages I left stated " I had frozen my account in May and yet ever since $ was taken from my account June , July and August." Ashley stated she got my messages and the payments would be refunded back into my account". I checked my bank account and 1 month was refunded to my account. Now once again I contact Amazing Lashes and ask for Ashley she gets on the phone I explain to Ashley that 3 months were removed without my permission from my account not just 1. Ashley said let me take a look at your account, she states "oh yes I see that I will have those funds refunded to your account and I've made sure your account is frozen thru September." I told Ashley , the funds should have been in my account for ALL 3 months when you refunded 1 month You can remove my account from your files I will no longer be using your services, Ashley said ok ..... I wouldn't have changed my mind after all this terrible customer service from the manager but I would have thought Ashley would have apologized this phone conversation and she did not she just said " Ok ". I would have no issues recommending Amazing Lashes for the technicians, but if ANYONE is asked to join their auto pay discount club ....Run if you value your money, there seems to be no system in place for monitoring what the establishment removes from your bank account and what the clients wishes are ( accounts frozen or COVID hold .... if any one remembers monies were taken out of accounts by system error so they said ) Ren'ee read more

if I could give a zero definately would! i went in to have a full set done called them 2 days later about how bad they were! Told me I could come in for them to look at but if I needed correction would charge me more after I had paid $165 + tip! Absolutely ridiculous need to be shut down! read more

Service with Taura is above and beyond, lashes last month. Front desk gals are very polite and helpful with a cheerful smile.

The place was very nice and clean and I'm happy with the end result. However, I think it's pricey... the fill cost was double of what I pay for in Canada! read more

Thank you to Alexa for another beautiful full set! You are truly the best!!! The Asst. Mgr also for listening to me .

I love this place. I've never done my lashes before a month ago, and I decided to try Amazing Lash after a few recommendations from friends and it definitely lives up to the hype! The staff are so friendly and attentive, know your name when you come in and really give you great service. Kaiya did my lashes perfectly and knew exactly what I wanted even though I was a little nervous and unsure how to explain it to her! If you're looking to treat yourself and enjoy a little pampering, this is the place! :) Just a note - masks are required for both clients and staff, which is great, as well as separate rooms for all customers during their appointments and temperature readings upon checking in at the front desk. I felt like I was in great hands while I was there. read more

I'm giving this a salon a five point review. The first lady I went to was in training and she probably needs to train for another year before I can truly say that she did a great job on my eyelashes because I have one hand one they are so when I came out. The receptionist said she was going to give me another appointment the next day due to some conflict in communication between my daughter-in-law and the manager I didn't get to go for three more days where I got a full set and I was happy with it. I had never had this type of procedure done before the first time it took like an hour and a half the second time I think I was in there for two hours. I still not understanding the process, but I was due to do a cruise the next week so I really needed my eyelashes to look beautiful before I got off the ship every day a lash was coming out and then I was told that I would have to go to them for them to take them off, so what I did was I just put some Vaseline on my eyelashes in two days later they were all off, so I never went back to take them off like I said, I do not understand the process, but I won't do it again. The line was very beautiful very clean a very nice and the people. They were very nice that was in Arizona. I am now in New York. read more

I've been coming to Amazing Lash Studio for several months now and this review is long over due. I've seen Alexa each time and she is absolutely hands down the best! She is extremely quick yet efficient and pays extra close to fine detail. I also love how she really lets you relax and doesn't feel the need to chat the whole entire time. Thanks Alexa for always making my experience at amazing lash so enjoyable! read more

Deeply disappointed in how I was treated here. I wasn't dressed my best, but that's no reason for the employees to make assumptions that I would breach their security efforts. Safe to say I'm a little rattled that they assumed I'm a criminal. There are a ton of other lash studios in the area--go somewhere else if you want to be treated like a person! read more

Fabulous service here at this location ! It's always so clean and tidy in the lobby, bathroom & lash rooms. Shelby at the front desk is so sweet and friendly, very attentive and always remembers my name. Every time I come here I know I'm in for a real treat, it's so close to my home, very convenient hours M-F 9am / 8pm. Sat 9am / 7pm. Sun 10am / 6pm I highly recommended the lash wand that they sell it comes in so handy and is only $18 it's a mini brush for your gorgeous lashes! 4 styles to choose from Natural, Cute, Sexy, and Gorgeous It's definitely an upkeep but % worth it Thank you Amazing Lash Studio for making me feel so Fabulash ! read more

Amazing Lash Studio - Clean and tidy - Eyelash Service Near Me - Scottsdale, Arizona

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