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    Amazing Pools and Outdoors

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Amazing Pools and Outdoors

    Pool installation

    Pool remodeling

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    2 months ago

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    TCP Custom Outdoor Living - Outdoor living in The Woodlands TX. Upgraded pool, new freestanding patio cover with an outdoor kitchen, 1/2 bath and play yard for the kids

    TCP Custom Outdoor Living

    (14 reviews)

    Spring Branch

    In February of last year, my mother hired TCP for a screened in patio project that included a…read morefireplace, grill, and mini fridge. The project was supposed to take approximately 2 months. It has now been over 9 months, and the project is still incomplete. Throughout the process, TCP was extremely unprofessional, and the quality of work is unacceptable. The patio foundation was later described by their own contractor, Dean, as being done incorrectly poured and "messed up." We have him on recording stating that the foundation and other parts of the project were done poorly. The concrete now has major foundational cracks (confirmed by independent inspectors), further confirming that the work was done improperly. In addition to the poor construction, TCP caused serious damage and safety hazards, including: - A gas leak (while adding a speaker that they "forgot" in the process of construction into the ceiling, their contractor tried to force the speaker in near a gas line in the ceiling and caused a gas leak). -Flooding that left our yard underwater and muddy for months and still comes into the screened in porch (also causing structural issues) -Extensive damage to our yard and sprinkler system -Construction trash left all over our property for months -Nails and razor blades left on the ground, which resulted in our dog cutting their paw -Blood splattered all over the inside of the porch from a worker that was never cleaned up -We had to hire help to come in and clean up their construction trash and mess -The inspection has failed 3x by The Woodlands and it still won't pass inspection Because the conditions became so unsafe and unsanitary, we were forced to hire help to clean up after TCP abandoned the project. After Rob Douglass, the owner, came out to look at the work, he made rude and inappropriate comments to my mother, even mocking her for what she requested that would bring the project up to code to pass inspection and properly fix the issues. This behavior was completely unacceptable and disgusting. Since then, TCP has stopped responding entirely. No communication, no accountability, and no effort to complete or repair the project. Due to the seriousness of the situation, we are now working with an attorney. What was promised as a short stress free project has turned into a year-long ordeal involving unsafe conditions, structural issues, abandoned work, and a complete lack of professionalism. I strongly advise anyone considering TCP to look elsewhere.

    What was sold as a 2-month patio project has turned into a 10-month nightmare and is still…read moreunfinished. Nearly every part of the structure has issues. The main contractor, Dean, either quit or was fired partway through the project. From that moment on, the company effectively abandoned the job. I have multiple recorded conversations in which Dean admits fault for several major problems, including the way the concrete was poured. I've since had multiple independent experts inspect the work, and they've confirmed serious foundational defects that are already visible less than a year after construction began. TCP has completely disappeared and has made no attempt to resolve or even address these issues. They were not the cheapest bid, and I chose them specifically expecting a smooth, professional experience. Instead, it has been constant stress, delays, and escalating problems. Because of the extent of the defects and the cost to repair their mistakes, I am now working with an attorney. The repairs will cost thousands of dollars due solely to their poor workmanship.

    Infinite Construction - Work not taking seriously

    Infinite Construction

    (7 reviews)

    Sharpstown

    One day in the fall of 2020, while walking across our porch, my husband's foot punched through a…read morespot of rotted wood. We promptly decided it was time to have it replaced...better than ever before! We got a couple bids for the job. But Charles really stood out because: 1. After walking the job, he promptly sent a detailed bid and CAD drawing. We refined the scope several times and every time he would promptly refine the quote and redo the CAD drawing. Very good follow through. Not pushy, just responsive. 2. He had a large book of color photographs of his work that helped us choose finishes and make design decisions. He has done a TON of patios and pergolas in different styles. I love this book because there are a lot of decisions to make -- it's easier to point to the picture you like more vs. having to imagine if you want feature A or B. In terms of price, Charles was in the middle -- not the highest bid and not the lowest. But we got the best feeling from him, and that's what is important to me. We redid our kitchen two years ago and our general contractor (not Charles, obviously), fled the country in the middle of the job after a progress payment! Yikes, bad memories. I am very happy with how my patio and pergola turned out; we seriously live outside now. We have a plexiglass cover (to protect from rain) and fans (to help somewhat with the Texas heat). Charles and his crew were great overall. Pluses: - They only do outdoor patios and pergolas. This is what they are good at and they are fast. - Charles was here a lot, especially at first to get the job started. He didn't just oversee progress, he was out there working and sweating with his men. - Charles helped to perfect the design while the job was in progress. He had his wife paint several different colors of grey stain onto sample boards so we could choose the right one. We spent a few hours perfecting the brick pattern on the columns. He wanted us to be happy with the final outcome. - Flexible with changes with very few change orders. I must have added 10 electrical outlets...didn't get a bill for it. So unusual for a GC. - Open to feedback when we felt like something wasn't perfect. Because they were outside my kitchen window, I would do dishes and watch progress unfold. And let him know when I didn't like something. Absolutely never got push back from him. He would call his crew or come by and fix it immediately. - Follow through has been great. Even after we were all paid up, he sent over a crew a couple times because rain was getting through my plexiglass cover. Again, so unusual for a GC. Minuses: - I wish they would broaden their scope from just outdoor patios and pergolas to other things. I have a bathroom I would love for them to remodel. Ah well. Anyway, check out the pictures. One of the prettiest patios and pergolas I have ever seen, and I'm lucky enough to have it in my backyard.

    I was willing to give the company 5 stars because the job and the work they put in was great, but…read morethe quality of work needed to be checked. I myself fell to see the mistakes that were made so after the job was finished and they left...I started recognizing and being unhappy about the the quality put in. Inspections are needed after every part is completed.

    Amazing Pools and Outdoors - patiocoverings - Updated July 2026

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