Wow! What else can I say?!? Best customer service around...bar none! Owners Shawn and brother Quinn…read morehave been so very helpful and informative....and we've had our pool built by them over a decade ago. We can still call them anytime for pool assistance. Just a fantastic company to do business with. Look no further than Pulliam in the Katy/Houston area if you are interested in putting in a pool. You won't be disappointed!

A Pool Experience That Stands the Test of Time…read more Selecting a pool company can be daunting, but choosing Pulliam Pools Houston was one of the best decisions we've made. Their long-standing history--founded in 1918--and their friendly, knowledgeable staff gave us the confidence we needed. Construction on our pool began on July 30, 2019, and just 30 days later, it was fully completed, including the deck. We've been enjoying it ever since! The quality and craftsmanship were outstanding from day one. Even more impressive is their ongoing support. Over the past six years, Pulliam has consistently provided excellent service, whether for rare warranty issues or minor post-warranty repairs. They've always responded quickly and professionally. Everyone we've worked with has been wonderful, but we'd like to give a special shoutout to Robert and Sean--thank you for making the experience smooth and enjoyable. We are so glad we chose Pulliam Pools! The Smith's, Richmond, TX

We recently had a pool installed by Michael and his team at Your Texas Pools in Katy, Texas, and we…read morecouldn't be happier with the results! We were looking for a smaller, unique-style "Plunge" pool that complemented our patio, which Your Texas Patio had worked on about a year ago. Michael and his crew were amazing throughout the entire process. They were easy-going, listened to our requests, and were very accommodating when we wanted to make adjustments to our plan. Indeed, we saw ourselves as partners in this build and ensured we read all materials and asked any question we had no matter small, no matter how many times! A few times during the installation, whenever we had questions or concerns, they were extremely responsive, both on the phone and in person. I have no problems at all HIGHLY recommending them for anyone looking to install a pool!

Excellent company with great experience. They handled everything start to finish. Very responsive…read moreand thorough. So happy we went with them.

**Beware of long review on why not to hirer Backyard Innovation**…read moreOn 12/20/2020 I signed a pool construction contract with Backyard Innovation Pool Company owned by Kris and Christy Macri. What I thought would be exciting 2-3 month constructions project became an expensive year long nightmare. During the first week in March they had the gas, internet and electric companies come out to survey my backyard and mark the location of lines. Excavation commenced on April 3, 2021 but was halted same day because Kris and Christy failed to properly locate the electrical line prior to excavation and a line was almost damaged by the digging. This was red flag number one. Excavation was completed on April 20, 2021 after having line re-routed. Then for the next 8 months there were multiple delays, excuses and request for more money above the contract price. Red flag number two came during the months of late April through August 2021. During May we possibly had above seasonal rain fall which delayed progress but my problem with Kris and Christy was how they prepared and managed for it. They did not properly cover the site nor continually pump out the water to keep the area dry. It led to a cave-in where the electric line was re-routed and left the re-routed line exposed. They didn't actually come out until I sent a video of frogs using my cave-in mud pond as their singing grounds throughout the night. Afterwards they came out to evaluate the dig site and pump out the water. Not much happen after this point except mid-June I met with the Kris and Christy to discuss the lack of progress and my concern for the integrity of my pool. At this point they stated it would cost me additional $12,000 to fix the cave-in but they were willing to pay half. I agreed to this because I just wanted my electric line protected, the contract did not address this explicitly and I wanted to expedite this process. They boarded up the side wall of the pool about a week later, but minimal work was done on my pool for the next month in half. I sent multiple text to Kris and Christy about the lack of work on the steel frame and plumbing. I got multiple excuses on why no crew was working on my project. Also complained that the recently fixed cave-in seemed to be worsening again along with what little steel and plumbing work that was done was now floating in water from rain. Again excuses. I was told things would move more smoothly once the gunite was poured. Red flag number three occurred on August 20, 2021 when they started pouring the gunite. What should have been an one day task turn into a 12 day project. It led to gunite on my patio roof and the end protect was poorly done with uneven walls (see pic). Red flag number four, during the September and October not much progress occurred but got multiple excuses. Though they requested more money, stating the cost of the tile and decking material had gone up due to COVID. Also they inform me, my pool equipment/pumps were still on backordered. At this time, I asked why my material and equipment hadn't already been ordered at the time I signed my contract and selected my material back in December 2020 and January 2021 which should have locked in the prices. You guess correctly more excuses and blame placed on COVID. Like an idiot, I agreed to the price increase in material because I just wanted this to be over. Mid November they started tiling my pool. I was told they would complete tiling, the plumbing (without the equipment) and electrical portion over the next week. Of course, this did not happen. Final red flag, it took 2 weeks to complete the tile. The plumbing was completed a couple days before Christmas which left by backyard and front yard a mess and the electric portion was never completed. I sent a text to Chris and Christy stating how my front and backyard was left. For a couple days I received no replies but then receive a text on December 17 from Kris that all of his crews are off till the 2nd week in January and he would have the cleanup done in the 2nd week in January. I replied it wasn't acceptable but never received a reply. I decided not to let this ruin my first Christmas with my family since the COVID pandemic and will deal with it after Christmas. The next time I got reply from Kris and Christy wasn't until January 12, 2022 after sending two text for updates after the New Year. Surprise, again they asked for more money to complete my pool. It would have been a 32.9% mark up from the contract stated price. I would like to point out the fact that on my same street another house had started building a pool in earlier November 2021 and completed it by Christmas. At this time, I reach my endpoint. I decided to fire them and involve a lawyer. A little late I know. It took me a while to find a company willing to take over the project for liability reasons. Luckily a pool renovation company was willing to take over my pool project and started work mid-March 2022. Since then, they have found

**Buyer Beware** Kris Macri and his team at Backyard Innovations built a swimming pool at my house…read morein Richmond, Texas. The project started in late 2020 and completed memorial day weekend. I never had any issues contacting Kris during the building process. Once the pool was completed, we noticed that the pool deck was cracking and there was a large discrepancy in the plaster color/shading (within 1 day of pouring plaster). We notified Kris and he said he would take care of it in the "off" season when we weren't using the pool as often to swim. He told me he would drain the pool, acid wash the plaster and then re-fill the pool in hopes this would correct the discoloration in the plaster. He was also supposed to send his crew back out to repair the areas where the deck was cracking. I have been trying to schedule a follow up with Kris since the beginning of October and he has only replied once (10/18) telling me was going to check with the plaster crew. I have followed up with calls and text messages weekly since then and never got any reply since October 18th. Per his contract the plaster and decking are covered under his warranty so the fact that he is not communicating with me is very frustrating.

This place has become my default pool supply store, but is very unreliable. Several times I have…read moregone during hours it is supposed to be open, it is just randomly closed. This is especially problematic on weekends. I will likely have to move to another business that honors the hours they post as being open, as I plan accordingly.

To begin my relationship with this company, I was compelled by a competitor whose pool water test I…read morehad suspected was not accurate. When you compare this business with an owner that is a chemical engineer against the competition which employs teens, the difference is substantial. I was impressed with the professionalism of their efforts to give people the tools at a reasonable price to maintain their pool with expertise to solve problems with effective processes. I am now a believer in liquid chlorine and my pool has never looked better and runs much more economical. Thank you Pinch A Penny!

I bought a spa from Conroe Spas back in 2003, which later became Olympic Pools and Spa. Over the…read moreyears I've had my unit serviced and they have always done a great job from diagnosis to repair. Recently I shopped for a new unit and Angela explained to me all of the newest features and helped me narrow down which unit I will buy next. Very knowledgeable staff and friendly service.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

We're over the moon with our pool, patio extension, and storage structure with Pools Plus (Jim…read moreBurkhart), it's been our best experience with a contractor. There are many great aspects to this project, and here are a few things that we value the most. Jim has extremely strong knowledge about engineering-side pool construction. From pool drainage systems, in-floor cleaning systems, flow control systems, all the way to wireless app control. As first-time pool owners, we are lucky to have Jim explain everything about the pool to us multiple times throughout the process. He also provided the designs and timelines that fit perfectly to our budget and expectations. As we iterated 10+ times on the design over a short timeframe, Jim ensured a well-communicated, smooth and timely building process, his design is truly beautiful, even more impressive considering his deep engineering knowledge. We had a tropical storm at the beginning of the project, followed by extremely hot weather for a month. Jim definitely put his best effort on this pool, he checked in almost everyday during construction, gave multiple updates throughout the day at important steps. He went above and beyond with our drainage and built an extra thick pad for the pool equipment. Jim didn't sacrifice anything for the best quality of the pool that Pools Plus can offer. Another big thumbs-up to most of Jim's partners: these sub-contractors are awesome! They worked hard and fast while minimizing expected messes; Jim is frequently on-site QC-ing nearly every aspect of the build, and any requests/corrections are promptly actioned. We owe our backyard haven to Jim's experienced design, aesthetic, and practical recommendations - he's a rare breed of expert whose professionalism is apparent from his communication, knowledge, accountability, and high standards.

I've owned several homes with pools, but this is the first pool I've had built. I would like to say…read moreit was all rainbows and butterflies, but there were some hiccups along the way (as with all large projects). However, Jim (owner) and Chad (foreman) did their best to work through the issues, and the final product is awesome. From the first day I called Pools Plus, Jim was accessible and responsive to my questions and requests. This was very important as I was working out of town for most of the construction phase. Jim is very knowledgeable on pool design and code requirements and makes sure he exceeds safety and design standards. We use the pool almost every day and have invited many friends over to enjoy it with us. They all say how amazing it is. We have a resort in our backyard and Pools Plus made it possible. I thoroughly enjoyed working with Jim and Chad. If I ever need to build another pool in the Houston area, Pools Plus will be my first call.

Sean and his team at Aquapoolco has treated us wonderful! Initially we hired Sean to take care of…read moreour rental property on the south side of Houston. After a few months of his weekly and timely pool care and our finishing our own pool construction, Sean agreed to take on both of our properties. Sean and his team are timely, professional, knowledgeable and very capable. The pools are clean and the water quality in very good condition. Sean is personable and genuinely cares about the overall maintenance of his customers' pool. Also, Sean's system has an email report sent when the pool is cleaned including 2 photographs after the pool has been cleaned. I hope to have Sean and his team take care of any property that we have with a pool. WE HIGHLY RECOMMEND AQUAPOOLCO FOR ALL OF YOUR POOL MAINTENANCE NEEDS! Thank you Sean and everyone at Aquapoolco!

This is an email I sent to the owner:…read more In regards to your activity of pursuing payment for the services rendered, I understand payment due upon completion of services, however your constant attempts to collect, by the way services according to your invoice ended at 12:36 yesterday, 4-12-23 is very obnoxious. You have called numerous times and I was either at an appointment or with my doctor and I could not pick up your call. You have sent emails and text messages as well. Now I paid your first service invoice promptly. I've owned 2 businesses in the past, to harass a client if past history is paying his obligation timely is not good business. I'm telling this to you from past experience. I'm not sure if you've had difficulty in collecting from other clients for past services or not however I pay my bills. Now, Pete, your technician called me prior to servicing my equipment and sounded very professional and courteous. However upon completion there were a few balls which were dropped. You graciously removed the charge for the pool cleaning. As I mentioned before greatly appreciated. The reason I waited a bit before remitting payment is simple, the pool water was green when I arrived home yesterday and the pool service had been completed. I ran the pool pump overnight to see if it would clear up which it has to about 90% clear. So, as I am sure you are as busy as I am throughout the day time is a commodity I cannot waste. I have numerous phone calls, emails and text messages coming in and going out that I have to deal with in regards to the facility that I am in charge of but that being said your payment is on my list and as I told you earlier in a phone call, it will be submitted to you by the end of the business day, 4-13-23. Payment was submitted to this business 4-13-23, my trouble with this business was how the owner was harassing me for payment less than 4 hrs after they finished the work. I used their services 2 weeks ago to diagnose an issue with my pool filter and they were paid the next day. So for the owner to call me numerous times, to text me numerous times to send emails numerous times was pretty obnoxious. He was paid the next day for the previous service and was paid the next day for this service, which by the way was over $700. In addition they told me they would be on site Tuesday at 1000 hrs, they showed up at 1800 hrs. No calls, no texts saying we are running late. I understand things come up but communication is helpful. So would i recommend them? I hate to see any business fail but encourage your customers to return not leave an never return.

I would not recommend this company to anybody. We had a saltwater pebble tech pool which we had…read moreconverted to an Ozone & UV filter, and we asked them to have the boulders repainted and sealed, and the pebble tech power washed. They are just contractors so they hired other companies to come out here and take care of each of those components. they were too remove the current calcium line first from the rock outline (from my understanding that can bead blasted or another assortment of ways) and then re-stain and seal. But they did not do that they just re-stained it so where the calcium line was before the paint is not sticking. It apparently has a two-year warranty but I have called several times trying to get in touch with somebody and on one occasion I got Letty to answer the phone and she advised me that the company they used for the Boulder stain only speak Spanish so she would call and talk to them for me. But I have not heard back I have been following up for over a year with this issue. There's absolutely no customer service they will not call you back or email you back if there's a problem. So your warranty is basically null & void because you cannot get in contact with anybody. We had them servicing our pool once a week but literally the guy they would send would come out check the chemicals empty the skimmer baskets and occasionally vacuum the bottom of the pool. But he never brushed or kept up with that calcium ring where the waterline is so that ring has just grown out of control again. And I had to remind him when it was time to clean the filters because they had not clean the filters either. So we canceled our weekly service because we just felt $170 was not worth the lack of care for our pool.

Chris has been a pleasure to work with! We initially reached out about a year ago and he has been…read morevery generous with his time as well as authentic every time we've met. He's been flexible with our timing, had a very well thought out pool and construction design (our house is mostly geometrical so we scratched the initial design I brought to him and went with his geometrical design as well as went with his suggestion to have a retaining wall built so that the structural integrity of our pool is not compromised). When you meet Chris you'll notice that he is very knowledgeable about what it takes to build a quality pool. There are many small things that Chris has pointed out that I'm sure any other pool builders would have missed (like pouring the gunite first entrance step one inch lower to compensate for coping, pouring the second step wider so that the overlapping coping doesn't shorten its width and makes it shorter than the other steps etc). We are very happy of our current build (still in the plumbing phase) - I will update this review with pictures of the finished project once it's done! Have already started recommending him to family members who will be building a pool soon and recommend you give Chris a shot too.

Are you looking through reviews for a reliable pool service? I've got somebody! We recently moved…read moreto house with a pool and searched high and low for someone to do weekly cleaning. John gave me an affordable quote and has been extremely knowledgeable about pool maintenance and repairs. I've used Nu Wind for a month now and they've always been reliable and takes time to answer questions I have. Plus, my pool always looks amazing when he leaves. I don't know why there aren't more positive reviews but I'm happy to be the first. I highly recommend John to take care of your pool. He's awesome!

From the owner: As a locally owned and operated business, we pride ourselves on providing personalized services…read moretailored to our customers' needs. Our experienced team has the expertise to handle all your pool maintenance needs, from routine weekly care to more complex equipment installations and repairs. We specialize in weekly maintenance to keep your pool looking its best, ensuring clear water, clean tiles, and a properly functioning filtration system. Need your pool cleaned or sanitized? We offer acid washes, chlorine washes, and pressure washes to keep your pool sparkling and safe to swim in. Having issues with suction? Our experts can identify and resolve suction problems quickly and effectively, ensuring your pool operates smoothly. Trust us to provide the personalized care your pool deserves. -Installation and repair of pump motor, filter, and other equipment -Above ground leak repair -replumbing or fixes crack pipe -filter clean -pool shock and heavy debris cleanup -algae treatment -specialize in Pentair, Hayward, and Jandy -clogged line -weekly maintenance -vacuum, hammerhead, brush, net, skim, chemical balancing, chemical startup

I reached out to Texas Pool Pros last Minute due to a breaker tripping repeatedly and The upcoming…read morefreeze put my pool equipment at risk. I called several places and Abraham was able to squeeze me in last minute. He quickly diagnosed the problem and was very honest about my options. He even went above and beyond to work late to get it fixed before the freeze...and also was there to answer questions after the work was done. It was great service and quality work all around, would highly recommend them! I will be calling him now if I need help with my pool.

So many good things to say about Texas Pool Pros! Abraham was quick to respond to my messages and…read moreprovided immediate service the following day. My pool went from swamp water to blue again in less than 24 hrs. He also identified much needed repairs to the equipment and had all the parts working properly again within a few days. I highly recommend this company for their top notch professionalism, communication, prompt service, and reliability. I have fired 2 other pool companies prior to this for incompetence. Texas Pool Pros are most definitely PROs in every way.