Because of a host of problems with my airline flights, I ended up arriving in Ft. Myers, FL at 11:30 pm rather than 11:00 am. As a result, the people who were going to pick me up originally were unable to do so. And I needed to get to Captiva, about an hour away from the airport. I called two other limousine companies and they had no availability. That actually turned out to be a blessing because Ambassador Transportation was outstanding in absolutely every respect! Richard, the owner, was so nice and so patient in arranging for everything quickly and efficiently. Roger, my driver, was terrific. The car was so clean and comfortable. Very easy to meet him upon my arrival. Great communication all around. I can't recommend Ambassador Transportation highly enough! read more

The driver was on time and nice enough, but we had asked about car seats and given them specific information about our kids' ages and sizes. We have two toddlers, and they provided two infant car seats, which didn't fit our kids. They also weren't installed, which they say is due to liability reasons, but they didn't mention that ahead of time. We couldn't figure out how to install them right away, and the driver started rushing us and wouldn't even give us any guidance about how to do it. So, probably fine if you don't have little kids, but unusable if you do. read more

I use a lot of car services in my business travels but Ambassador ranks as #1. Great service, great and fare charges (-:) ), and first class cars. Delighted that SW Florida is fortunate to have such a great car service. Richard is the best!!! read more

Ambassador Transportation should be your go to choice. After my first experience they are my one and only. From the moment I called to the drop off point, the staff exemplified hospitality and professional service. Booking the trip is simple and thorough. Pam walked me through each question with ease. The driver (I'm sad I can't recall his name) was on time, courteous and overall delightful. Travel trip: Make Ambassador Transportation your go-to company for your transportation needs. read more

Need a ride to the airport, Ft. Myers, Tampa, Miami, then be sure to call Ambassador. Richard and his wife are the owners and their attention to details is impressive. Tell them what time you want to be picked up and when you are returning and relax. You will get a text the night before, an ETA Text ten minutes out, and they are prompt and friendly. I highly recommend Ambassador read more

We used Ambassador from Ft Meyers airport to Naples. Even though our flight was almost 6 hours late Roger was right on time. He could not have been more helpful. Excellent driver and helped with bags. Would definitely use Ambassador and Roger anytime. read more

We today had a one hour transfer from RSW to SRQ. Car was clean and driver was fine. Unfortunately the driver did not know how to control the heater, thus 45 minutes of the ride were cold due to low outside temperatures. Our kids, my wife and myself therefore had to put on our German winter coats in order to stay warm. Subsequent to the ride the driver told me to call the office to obtain detailed receipt and gratuity information. My call was answered by a very unfriendly woman who told me that I would receive my invoice during the coming days and that the standard gratuity would be 20%. In my usual friendly way I explained to her that we had been cold throughout the trip and that I would therefore like to reduce the gratuity to 15%. Instead of apologizing for the heat problem the woman at first argued with me that she would not consider changing the gratuity. Only after I told her that there was no fixed gratuity amount or percentage mentioned anywhere on the website and that it was therefore my decision how much tips I wanted to give, she hesitantly agreed to reduce the percentage to 15%. She then added that she did never want to do business with me again. After almost 20 hours of travel and a cold drive back home, being treated like that was the last thing we needed. Due to the bad customer service Ambassador Limo only deserves three stars. read more

I booked airport transportation from RSW to Naples based on reviews here on Yelp. I'm happy to report that the reviews are true. Pam in the office responded quickly to my online reservation form. We worked particulars and she followed up the day before we traveled to confirm the reservation. Upon landing, a voicemail from Vince was waiting for me. Within minutes of making contact, he was curbside at baggage claim. The town car was big, clean, and comfortable. Vince had water and gum. He was very personable and friendly. As luck would have it, we had Vince on the return trip. All in all, I highly recommend Ambassador Transportation. read more

My family has used Ambassador Transportation for rides to and from RSW several times now and each time we are impressed with the service, level of communication, and professionalism. We have no issue recommending Ambassador Transportation to anyone. This is a great small business that deserves support of the local southwest Florida market. There prices are very reasonable and all of the drivers are very professional. read more

Ambassador Transportation was professional and confirmed my early 3:30am pickup several times. The ride in the car was super smooth and Mike was a courteous driver. I definitely recommend them for airport transfers! I was coming from Boca Grande and going to RSW and was glad to hear they would still go all that way! read more

Great service started with our reservation that was confirmed via email with all our travel info and contact information. Bernie, our driver texted us when he got to our location and helped us with our bags. The car was clean and quite beautiful! We felt like movie stars. Bernie was so friendly, the best of the best! Can't wait to take another ride when we return to RSW. read more

Ambassador Transportation - Bernie our best of the best driver from Ambassador Transportation. - Airport Shuttles Near Me

Our flight was delayed 90 minutes and our driver, Richard, was there waiting when we arrived. Excellent driver, very clean car, and we arrived in Port Charlotte from Ft. Myers airport safely. This is the best car service that I have ever used and I have used several. Excellent customer service as well. Thank you! Looking forward to our ride back to the airport later this week. read more

We used Ambassador for airport transportation on a recent trip to Seattle (20th wedding anniversary and where we met). They are very courteous and professional. They call the day before your trip just to confirm. We had an early a.m. flight. Mike texted us 15 minutes before he picked us up-this was at 4:45 a.m. to let us know he was on the way. He was very courteous and is a lively conversationalist having knowledge on a wide range of topics. We decided to stay over one extra day (needed to pick up souvenirs and such) changing our arranged pick up time so we texted him to let him know.. It was handled by Mike with no problem. He was there to pick us up at the airport in no time. We will use them in the future and highly recommend. read more

Professional and on time. Our vehicle was clean and exactly what we were expecting. Our driver was friendly and polite and drove safely. We called for a same day reservation because our flight was almost cancelled due to a winter storm. They were still able to accommodate us and brought us from Fort Myers Airport to Naples Ritz Carlton Hotel. Driver had cold bottled water waiting for us in his car. Will use this company again. Thank you. read more

What a disappointing experience! I've tried them several times and it just isn't getting any better. Quite apart from the previous times when they got the date wrong, got the time wrong, and/or didn't confirm...let me focus on this most recent demonstration of mass-market mediocrity: First of all, I don't know how this "Richard" got the idea that I'm light, but I'm not. I'm a senior executive with the means to have used professional limo services for over 40 years. I travel with my wife. I'm very accustomed to Professional Limo Services. I consistently introduce myself as Mr. Surname. When I call, I refer to my request for service using my surname, when I confirm (which I shouldn't have to; more on their failures on that front later) I always use my surname, as befits a professional service encounter. You're the driver; I'm the client. Period. We're not friends, we're not buddies, and I'm absolutely not interested in your inappropriate familiarity. But "Richard" continues to address me by my first name in a "cozy" little way. I've lived all over the world and am not "phobic" with anything, but this guy must be subliminally desperate for friends to be coming on to customers like this. I've corrected him politely and specifically several times, but he won't stop. News flash: It's a transparently shallow attempt at phony familiarity. Be respectful when you're taking people's money for a professional service. Speaking of icky, if you want to spend your time listening to the life story of a small town guy who spent his quaint life "going nowhere in local politics" (his words, not mine...I actually got him to repeat that phrase lol), then he's your clown. My wife was rolling her eyes, but the guy wouldn't shut up. Inappropriate and boring. Let's see...oh, no confirmation call. When I had to call them the night before, the woman was flustered and acted as though she didn't know who I was. Maybe because they can't get my name right. Sputtered around, found my res, and then thanked me for reminding them. Reminding? Seriously? Nice, but amateurish. The Benz bus was nice, clean. But then you have to be assailed with "Richard's" personal financial story regarding how he's paying for it versus his prior equipment expenditures. Seriously? I don't care about your business finances. You're the driver. That's it. Drive. Which brings us to this: there is a constant harping on "gratuities"! "Gratuities not included, gratuities will be added, don't forget the gratuity." Lordy, their constant low-rent nagging takes the fun right out of tipping them! The guy actually makes cash change by asking you how much you're going to give him. Tacky and embarrassing. Maybe they over-extended with that new Benz bus, but that's their problem. If and how much I tip is my business, dependent on my satisfaction level. If they need to raise their prices, then have the professional integrity to do it. They're not entitled to anything. Their begging is tedious. There are other local limo services with a much more professional and efficient business model...but then again, you just might like "Richard". read more

I was a little hesitant to hire Ambassador Transportation even with the excellent reviews here on Yelp. Ambassador was perfect in every way, from booking to actual arrival at my destination. Richard picked me up from RSW at midnight on a Saturday for a 30+ mile drive to Naples. The car was clean well appointed and very comfortable. Timing was perfect even at the odd hour and I felt safer than any taxi I have been in. Even the cold bottle of water was a nice touch. Ambassador is definitely 5 stars. read more

Your best option for business transportation in and out of RSW airport. From the moment they answered the phone to make my reservation on a Sunday evening for an early morning departure, I knew I was in good hands. The driver, Vince, was on time, easy to talk to to and accommodating in his shiny and comfortable town car. The Water bottle and pack of gum were icing on the cake. My arrival the next day was just as smooth and it was as if Vince and I were buddies for years. I travel a lot and this is as good as it gets. read more

We used Ambassador Transportation to pick us up at the Ft. Myers airport and take us to Bokeelia on Pine Island. John was the first driver that met us at the pickup area when we arrived. He was on time and arrived with a nice clean Lincoln Town Car. We communicated via text messages upon arrival. He was very friendly and professional. The next week we were picked up at 5 am sharp as scheduled by Richard and taken back to the airport. Richard has lived in the area for 41 years and was very knowledgeable. He was also very pleasant and professional. You can't really beat this company. They are the best and we will use them again next time. read more

I used Ambassador transportation for the first time on Friday Tuesday night from RSW to Naples and I will never use any other car service. Initially my flight was cancelled last minute so I quickly changed my arrival time into RSW and Ambassador was able to accommodate me without any issue. My driver, Richard, was responsive, on time, polite and extremely helpful. I would recommend Ambassador to anyone traveling in the southwest Florida area. read more

Enjoyed the ease and dependable service of ambassador car service this week to and from airport in ft Myers.Will definitely call again when in need of ride in ft Myers.Thanks to the professionals Pam and Fletcher for your prompt service!! read more

We have always had a great experience when dealing with Ambassador. Fletcher picked us up last evening and we had a great time chatting with him on our way home. He is a wonderful driver, none of this speeding and showing off like we have had with other services. Thanks for the professional service and of course the water! read more

Great service and quality equipment....had Steve drive me to my residence from RSW...nice man with a great personality....return trip was enjoyable, but the driver was average...so average, cannot even remember his name. Very prompt each time. The only negative about Ambassador is (I think the owners handle the phones and reservations) are the constant nagging about driver gratuity..the driver gets paid a percent of the fair...if the service is good he gets a good tip ( in Steve's case it was 25 dollars) if not well it might be just 5 bucks. Many of us using this service are not from the UK or Germany, and know how to tip...my personal guidelines are 20 % or better. Next time I use this service, and I get badgered about gratuity, I'm going to tell the driver to get your tip from the owners. read more

Working with Ambassador travel was wonderful. I had an early morning flight out of Fort Meyers leaving from Naples. The experience from the beginning was perfect. My driver, Fletcher, was very professional, friendly, and courteous! The car was very comfortable and exceptionally clean. I will be a returning customer! read more

One word- horrific. My family decided to book Ambassador Transportation for our large group- 9 people total. We have a 6 year old, 12 month old, and 6 month old. They showed up with one booster car seat (even though the reservation said 2 rear car seats and 1 booster- and was also confirmed twice via phone). I was understanding- it was a mistake, and we could wait for someone to bring the other 2 car seats. Here's where things got ugly. We were told to get in the car and drive to a parking lot while we waited for the car seats (yes, without 2 infants in car seats). We said no. However, all of our bags were already in the car and the driver said if we didn't come, he would come back. So we all were nervous they would just leave us. So we very reluctantly drove 1000 feet without 2 babies in carseats to a cell phone lot. 30 minutes later the owners wife showed up and brought 1 car seat. She told us to use the booster (which is clearly marked for 40-80lb children) as a rear facing infant seat. We said no. And again reiterated the federal law on children in car seats. She then told us they would need to drive us to Walmart so they could buy a second car seat because they had another client they had to quickly pick up after us. And we said, we're not going anywhere with these babies not in carseats. She got a very big attitude with us and at this point, we felt stranded. So half our party called Hertz to get a car with 2 carseats to drive separately because we were unsure whether the owner's wife would come back with a carseat for us (note: she never purchased the carseat). Two hours after this ordeal started, we split our party up with a rental car and the van we had rented through Ambassador. Once we had gotten to our resort, the owner (who was also the driver) still felt we should pay the entire fare. My husband told him we had to pay for half our party to use a rental car because they didn't have enough car seats as indicated in our reservation. We decided to subtract the rental car cost from our fare and call it even. So when I asked the driver what I owed once that was the case, the driver didn't know. So I fumbled through my phone trying to find the rate, and found a single email- which when I did the math, it came out to be $26. I gave the driver $40 as a even split. I wish this was the end of the debacle. 2 days later I received a very nasty email from the owner saying that we were unreasonable and they did everything they could for us and they spent a lot of money getting us transported (AND INCLUDED THE COST THEY ESTIMATED WHILE WE SAT IDLE WAITING FOR CARSEATS!!!). They had sent an email requesting $29. Yes, $29! We did have our return transportation booked with them and they actually called to cancel on us! Seriously? I am a small business owner and know customer service is all you really have these days. I couldn't believe the attitude, the blatant disregard for the law, and the inability to accept the blame for screwing up the reservation. Buyer beware when using this company. read more

My wife and I just returned from our trip to Naples FL. and used Ambassador for both our pick up and drop off at Fort Myers airport. We cannot say enough about Ambassador. Customer service is definately their number one concern! Our pickup driver "Steve" was such a great guy and spent most of the trip convincing us to move down there from Chicago. Our return trip to the airport was plagued with hiccups, due to the airline constantly changing our departure time, but none of this phased Ambassador. The cost for a private towne car was only a bit more than a cab would have cost us, but the service is priceless. They were on time both ways and were extremely courteous and proffessional. I asked for a handful of business cards as we exited and have already passed them out to friends who travel to Fort Myers on a regular basis. I will absolutely call Ambassador on our next trip to the Fort Myers/Naples area. read more