Pretty much the worst possible experience with this company. They have a business PayPal account in…read morewhich I deposited the fare the evening before pickup. Upon arrival at the airport they illegally detained my associate demanding an additional form of payment because they claimed they don't use PayPal. (The business is listed as paypal accepting according to the PayPal vendor list) I explained to them that the business has a PayPal account and showed the receipt where the funds had been deposited in the account. Still they demanded that I pay an additional $200 before they would let her exit the vehicle. I of course paid this so she would be released. What should have been an easy trip to the airport turned into an adventure in extortion and false imprisonment. Later they called to confirm that they did receive the money in their PayPal and will refund it ...... That was 2 days ago and I'm still waiting for a refund.......

Very smooth experience from beginning to end, starting with the excellent service I received when I…read morefirst called them up. For someone who was not familiar with the surroundings, I was worried that I wouldn't be able to find a reliable ride from downtown Ft. Myers to the airport. I even considered walking 5hrs along the highway to avoid the horror stories suffered by other travelers who've used other taxi/shuttle services to the airport. Luckily, I came across this service and it lifted a huge load off my shoulders. I also needed to get some work done remotely, so the quick, smooth ride saved me a lot of time before my flight. Even though I only called a few hours ahead, they had drivers available within half an hour. They took down my name, number, and location, and I received a call from the driver as he arrived at my pick-up location - a neighborhood coffee shop. It seems like they are very well-organized and well-staffed. The drivers are very friendly, professional, and hard-working. I was in a van that seats up to 8 people. The cost is reasonable, considering the quality of service and the stress-free experience. I made sure to tip accordingly and will definitely use them again when I am in the area in the future. Their services even extend all the way to Tampa, Sarasota, and Miami, among other places. Not sure how much those rides cost, but if you're in a pinch, this is definitely a reliable service to get you to your desired airport location!

Used slt for airport transportation. 4:30 am pickup. Reasonably priced and good service!read more

The ride from Captiva to RSW airport was easy to book. The scheduler and driver were very nice. The…read moredriver was very friendly and interesting to chat with. My only gripe is that they don't have a credit card device in the car. Your options are to pay in cash or allow the driver a moment to call the office to tell them your credit card info over the phone. What century are they in? It is my own fault that I did not ask them what the cost would be ahead of time. However they are located on a small resort island, and it would be helpful and not difficult for them to post the price of an airport run on their website, or tell you what the charge will be, as well as their way of accepting payment in their confirmatory email.

Everything was great. Awesome drivers Chris and Lisa! Punctual and safe…read moreride........................

Communication was great and John was on time. However, the majority of both of our hour car rides…read morewere spent with him discussing the conspiracy theories he believed and other topics that were not only unprofessional but inappropriate for my young children to be hearing. Would not recommend.

We received reliable and courteous service from John. He calls to confirm your date and time which…read morewe really appreciated. We've dealt with other companies and often wonder if they "remembered" the were supposed to pick us up. By confirming, we felt assured of a timely pick-up by Rapid Transportation Services. Also, the best rates!!!! Go TIGERS!!!

Forget Ubers or other cab companies, these guys are super affordable (very reasonably priced for a…read morecab company). But if you are not financially motivated or have not been sufficiently ripped off by other cab companies then let me add some extra incentives for you. First of all this is a family owned and operated business. The owner is especially personable and is a very over the top, extra mile kind of guy. The drivers have all been really good and the owner (who also drives as well as dispatching) has driven for me on a few occasions. They are always a pleasure, very good about getting to you on time or ahead of time. What more do you want in a cab company? And before you ask, I haven't been paid to say this. They really are that good. A refreshing break from other companies. I will continue to use and recommend them to others. Give them a try. See for yourself.

I have contacted this company several times for a local drop off and they have not responded to my…read moretext messages. Very disappointed.

We had a beautiful dove release that they provided. It was a great service and they were prompt on…read moretime and very friendly! great prices.

I used Go Platinum to transport wedding guests from Ft. Myers to Marco Island for a day at the…read morebeach and rehearsal dinner. The service was excellent. I received emails (I was not on the bus) updating me on the time of arrival at the pick-up location and when the trip was complete both going to Marco Island and returning to Ft. Myers. The driver was early and patient as we waited for missing people. Richard Williams was our friendly driver and we were provided with his cell phone number should any issues arise. The price was reasonable for our needs. I would highly recommend this company for your transportation needs.

I was hoping to find a ride to my appointment, so I called Lou's several times. No one ever…read moreanswered the phone, it would ring a few times then sound like it was picked up and hung up right away. No one ever said hello. Not sure if they are still in business, but if they want customers they should answer!

Great guys and reliable service. Use them on business trips…read moreto RSW. Always there when the flights are delayed until all hours of the morning

Good service that was easy to reserve. Driver was polite and…read moreshowed up in advance of the promised pick up time... I really appreciate that. I hate worrying about whether the car is going to show up or not. It was a nice surprise that the car actually looked better than the picture showed.