If I could give it a 10 I would. The social worker Jasmine gave me great service and information. The nurses (Lily being one of them) were always kind, caring and thought of the patient and myself. Lily gave Steve showers and bed baths. She cleaned up and changed the bedding. It was so helpful to have her there. Ambercare was a true blessing for Steve and I. We are so thankful for the help. Mardy Heinzer read more

I have been in the medical profession for over thirty seven years, we used to take pride in our chosen vocation The service from Ambercare is substantially below par , there is no professsionalism people show up when they feel like it, this is no way to conduct business I write this for my son who has been diagnosed with stage three colon cancer, if I lived in Las Cruces I would take care of him myself I spent two weeks when he had his surgery if it were possible for me to be there I would be. Please give this your attention nurses heal thy self respectfully Katie Brierley my son is Angelo Garcia read more

my mother had a personal care service through ambercare and they only showed up when they wanted to show up they never were Dependable I tried to be my mother's caretaker and get paid for being here with her after her stroke and AdvoCare did not help me at all in fact the nurse that was coming I literally had to run her off because she got banging on the door when my mother told her to leave she would not listen or take any direction in meeting even though she showed up only once in awhile they would leave my mother alone for weeks at a time her apartment was completely dirty and her personal care representative Amanda literally took over everything I'm trying to take over her will trying to take over her financing and finances I tried telling Amber care about it but they said oh no that couldn't happen and I have proof that yes it did happen I would not recommend ambercare for anybody's family stay far away from them read more

No. Don't do it if you're thinking about calling these jokers up. First of all, they won't answer your call, and if you leave a voicemail, they won't return your call. And if you do happen to talk to one of the smug people there like someone named Juanita or her click, then they will just treat you like your garbage. If you're looking at this company, run. read more

Absolutely terrible experience with their Hospice team. they do not provide round the clock care if someone is having a pain crisis. This is standard practice in Hospice - I should know as a Hospice NP. our family did not meet a social worker. The nurse kept pushing their chaplain even though my mother refused. of course this is because it is required that someone imminently dying have a visit by at least two separate disciplines and I don't think they have a social worker. The RN had to call out another RN to pronounce the death because she was new. Why they would assign a new nurse to someone in crisis is a question I have for any organization. Do not let your loved ones get care from them. They are the worst company I have ever worked with. read more

They don't care if their clients get help or if they even have a caregiver. They also don't care about their ememployees health by putting them with clients who smoke. A read more

I've been with Ambercare for quite a while and I'm telling you, find another service. The most recent problem is that my daughter who is my caregiver, put in for time off TWO MONTHS AGO, and they said it was fine. She's no longer in town now as she went on vacation and NO ONE SHOWED UP... AGAIN. So, I'm expecting THREE WEEKS without a caregiver because Ambercare can't be bothered to do the job that THE GOVERNMENT pays them for with TAX MONEY. My daughter is my caregiver because Ambercare can't seem to find ANYONE ELSE for more than two days. She tried to leave once because she was working two jobs at 60 hours a week, but Ambercare can't do anything right, and after having only a day here or there covered, she came back because AMBERCARE CAN'T GET IT TOGETHER. They'll try and sweet talk you and tell you no problem and, every single time, they just can't fulfill their basic business function. If you use Ambercare, you will be left without care most of the time, unless it's through a family member. If you do get a caregiver, it will be some erratic, untrained, or even physically disabled person (I had a 70 year old woman with back issues extreme enough to take prescription opiates for two months in 2023 who couldn't even lift a mop bucket or put dishes away) for a short time until they just disappear and Ambercare tells you they'll find someone else, in a couple of weeks. And don't expect to know who to talk to because they can't even keep a supervisor for long. You'll also never get more than an answering service on the weekend if no one shows up or there's an emergency and on Monday they'll tell you "Sorry, you know, COVID" in 2024. This company is ridiculous, feckless, disorganized, uncaring, and greedy and you should avoid it like the plague. read more

I received nursing and PT home care visits following an 8-day stay in ICU. The scheduling was immediately after discharge and the care team was awesome. All my questions were answered, the staff were competent and friendly, and were always on time as expected, calling ahead to verify. Ambercare exceeded my expectations! Judy M CU read more

My husband has only had assessments. They are smug and extremely rude and do not answer or receive calls. The nurse was 25 minutes to the assessment, was smug/rude and I am not sure how she ever got a nursing degree (if indeed it wasn't by mail and online and IF she is really medically qualified). She explained she could not change a catheter because she had done a total of five and all patients ended up bloody and needing hospitalization. She ordered supplies that we did not need and then told me we agreed to the items which is untrue. He is allergic to latex and the items arrived unannounced and contain that element. We are genuinely frightened. read more

The insurance co placed three calls, no response, I spoke with them a week ago, he said hed just received it, a week later no response. Lost credibility with the dr, insurance co and the untreated pt. read more

If I could give zero stars I would. My father was discharged from the hospital on the condition he get home health care. Ambercare got back to us days later and scheduled to see him 10 days later. That is unacceptable. read more

After a negative experience with another care provider, we were very skeptical about starting up with Amber Care. My elder family member was going home from rehab and had home care provided by her doctor. We are VERY happily surprised with this agency! From the outset, they have arrived when expected, all of the workers are very friendly and professional. They seem to really care and are good listeners. Amber Care has provided a shower aide and nursing. Her meds have been set up and they've even helped remind about upcoming appointments. We appreciate Amber Care! read more