After a less than perfect experience, I spoke with a manager named Anthony. He seemed genuinely concerned about what happened and wanted to make it right. I will update my review, I hope to 5 stars after go back and have them redo their work. If things go well, they will get 5 stars from me. It's nice to see that the business is genuinely concerned about the customer experience. read more

Anytime I'm getting my nails done. Ambience is always my go to location. I always enjoy the friendly staff and if I ever have an issue with my gel polish chipping or coming off, they always fix it. They just got new massage chairs, which are very, very nice and I quite enjoy them. The only reason I would not give a full five star review is after you sign in they do not give you enough time to pick your colors. Sometimes the staff will even stand there and stare at you, I am the kind of person that I can't even spell my own name if someone is watching me. So unfortunately, sometimes, like today, I will get a color that I'm really unhappy with and then I am stuck with it for three weeks. read more

Susan is amazing. I am always pleased with the results. She makes the experience wonderful.

Quite disappointed in my recent service (dip mani) here. This was always my 'go-to' place when I lived in Cincinnati - so while in town it was my first thought. Staff is always nice, and metal utensils are always sterilized. But I noticed now they are using the same nail file and other things on multiple people (gross). Unfortunately my artist cut my cuticles and I was bleeding a decent amount - he proceeded to dip my bloody finger into the dip powder that is shared with others!!!!! I was completely speechless I couldn't believe it. My other issue is that prior to using these shared nail files, drills, etc.... They don't even ask you to wash your hands first, or even use hand sanitizer... yuck! read more

Ambiance Nail Spa - Bloody cuticles a few hours after - Waxing Near Me - Cincinnati, Ohio

I had a bad experience in May. I had a pedicure that was really bad. Ambience told me that if I came back within three days they would redo my toenails. I explained to them that I didn't want the same tech to do it because the first pedicure took a long time. The email from ambience said that was no problem and they made an appointment for me the following Monday at nine . when I arrived the receptionist had no clue that I had an appointment and she also told me I had to have the same nail tech.There was no way I was going have this tech again, so I walked in and I won't go back. Wasted my time since I don't live close. read more

It was a great experience and great service!! The atmosphere and decoration is so cool in there.

I went and got my nails done 09/22/24 and spent $70 on dip powder (plus a $20 tip) and for some reason he put gel on top. By 09/26/24 the paint was chipping off 2 of my nails and the shape of each nail is so lumpy and uneven. When I called (right before a huge storm) they said Nick didn't remember putting gel on top of sns and I'd have to come in because its his word against mine. Now as of 09/29/24 four of my nails are chipping and I'm unable to come in and have it fixed due to having 3 kids and no sitter. read more

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So I am visiting Cincinnati for a wedding and I needed a pedicure. I opted the deluxe pedicure. The price is I think $37. My pedicurist name was John. I usually prefer a male therapist but he was very rough with me and everything seemed fine painful- cuticles pushed down- ow foot massage I kept waiting for this to be pleasant and relaxing- it wasn't. It felt rushed and heavy handed. John kept asking if I was ok and I clearly wasn't. After the 5th timeI told him it was too rough. read more

Ambiance Nail Spa - Getting a deluxe pedi- John is being slight rough - Waxing Near Me - Cincinnati, Ohio

I've been to this ambiance twice now and each time I haven't been too happy with my manicures and they haven't even lasted a week. But what I'm more upset about is during Covid that a lot of the staff aren't wearing gloves, aren't sanitizing between customers, and aren't wearing their masks probably. On top of that they aren't enforcing their customers wear their masks correctly and aren't enforcing social distancing. I probably won't come back to this one out of fear of getting sick. read more

Pauline. The paint job was choppy. In the end, I told her I was going to pay but I was very disappointed with the service. Would not recommend read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

I got an SNS FULL SET at Ambiance Eastgate. Plus a Botanical pedicure. Cost $99 Tip $25. On the 2nd week, day 8 to day 11, I had 6 nails crumble, Crack and tear. In ALL my years of getting my nails done this has Never happened. I called day 13 at Salon. Anthony the manager flat out said no credits after 7 days. He didn't care it was 6 nails and I was a regular customer. The loyalty is lost for Ambiance. (Experienced in hyde park and Oakley, not this bad though). I would not recommend the Eastgate location. read more

Ambiance Nail Spa - Nails cracked after 2nd week. Total 6 nails - Waxing Near Me - Cincinnati, Ohio

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I took my daughter to this salon for her 16th birthday. She showed the tech the photo of the nails she wanted, which were the pink to blue ombre and the clear with iridescent butterflies. What she got was nothing even remotely similar. Her nails were hot pink to white ombre with glitter. It made her skin around her cuticles look inflamed or infected because of the tech's choice of color on her fair skin. She was too shy to speak up and tell him that wasn't what she wanted, but she shouldn't have to do that when she showed him the picture and he said he could do that. The nail tech that did mine used way too much white acrylic. I asked for a simple pink to white ombre with subtle glitter. The white acrylic is way too close to the cuticle. It's supposed to be a smooth transition from a pink nail bed to white nail tips. The shape of our nails were not well done either. We both asked for coffin shaped nails and they were just all over the place. Some nails didn't even match in shape or length. The real kicker was being charged $185 and then they didn't even last TWO WEEKS. Both of our nails began to chip off and break around the cuticle and lift from the natural nail. NEVER AGAIN. My daughter was so upset that she cried. All she wanted was some cute nails for her birthday party and that simply didn't happen. I heard such good things about this boujee place, so I wanted to treat her to a girls day that was truly special. It was everything BUT special. Don't recommend going if you have a special occasion coming up or you'll end up wasting your time and money like I did. read more

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Ms. Mindy by far is my favorite nail technician. She is the only one that I go to for eyebrows as well. She had been there for as long as I have been going, 5yrs plus, and she is detailed and has great color suggestions for her clients as well. read more

Ambiance Nail Spa - The wonderful work of Ms. Mindy - Waxing Near Me - Cincinnati, Ohio

Booked a deluxe pedicure and was done in 25 mins. That's quite a difference with what they claim online will take approx. 40 mins. It's even less time than what a basic pedicure takes. read more

vanny was talking on her phone , texting and whispering to another worker while she was massaging my legs during a pedicure. she appeared upset and seemed to argue with another employee... not a good experience at all I will not return read more

Nails were done on Friday the 6th at 2:30. Usually a beautiful job, but not so today. Left with cuticle bleeding read more

Ambiance Nail Spa - My nails - Waxing Near Me - Cincinnati, Ohio

I want to say, I am not a complainer! But this was the worst experience I have ever had. I had an appointment for my wedding nails and to give you the short version, they were rude, my nails are not the color I asked for, my toes are cut in a variety of shapes and my cuticles are cut and bleeding. Save your time and money, unless of course you're into people being so rude to you you cry. If thats your thing, book your appointment with Jenny! read more

I have been coming to this location and master nail technician for more than 5 years. Cyndi is fantastic because she is client focused and extremely detail oriented. She does an excellent job and my nail look beautiful. I recently tried a different salon due to not being able to get in on short notice.....I will never stray again. read more

I want to say that I am extremely happy with the way Ambiance reached out to me to make things right! I went back tonight and had a wonderful experience and full set re-done by Jenny. She was terrific and Anthony, the manager/owner was very interested in making sure I was happy. It's good to see that a business cares about making their customers happy! read more

Had a bad first experience but owner went above and beyond to make it right, had us come back and get the service we paid for with some complimentary drinks, great customer care! read more

Went to ambiance in Eastgate to get my nails nice and fresh for Mother's Day and for my upcoming business trip... sad to say it was a terrible mistake. My nails look almost beyond description. They were so bad that I was almost speechless. If my young daughter hadn't been with me and needing to be at a birthday party I absolutely would have never left to go in public with them nor would I have paid. I asked for a full set, ombré acyrlic, oval shape. What I got was a disfigured possibly round ish (truly don't even know what shape and terribly short and stunted looking) uneven mess with literal humps. Now I'll be wasting time on Mother's Day and another $100 to get them redone somewhere that actually cares to make them look good before my business trip Monday. Very sad and disappointing. read more

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I love the environment here as far as the way it is decorated, the color options, the drinks you can get as you relax while you get a pedicure... but I don't like how I feel rushed when I come here a majority of the time. I have arrived almost an hour early so I could take my time picking out colors (with an appointment) and am rushed within 5 minutes. That is the only complaint I have. The nails have always turned out beautifully and I feel pampered here. read more

I've been here two or three times now. They do an EXCELLENT pedicure. The one with the paraffin wax had my feet smooth as BUTTER honey . I chose a white polish and the whole experience was five star, especially the hot towels on my legs and stone massage. Jacqueline knows what she's doing, great customer service from her. Nice polish selection as well. Idk I feel like people post reviews when they are mad way more than when they have a good experience so I would probably just stop in for myself and see what's up. read more

The salon is nice. Crowded and has a bar. But I felt so rushed. The gentleman that gave me my pedicure and gel fill kept rushing through the process. After my $100 Appointment my nails are chipping. Yep. I have a picture to prove it. I gave three stars cause I liked the place and the bar service. But for the price I would have expected better quality service and product read more

Ambiance Nail Spa - Nails 24 hours after my appointment and the gel polish is chipping. - Waxing Near Me - Cincinnati, Ohio

I don't want to give a one star review just because they have many techs and maybe some of them are good. I'm not sure. This was my FIRST time getting acrylics, and my first time being in a salon in over ten years. I was SO excited and the actual experience wasn't bad. I'm a nail newbie so I thought my nails looked great. However when I went to get a fill in, I went somewhere else that was closer to my job, and they informed me I had a lot of lifting, the shape filed was not even and the edges weren't even painted right. The acrylic itself was sloppy. Seeing the difference from my second set of nails was mind blowing. The new place I went to said they have fixed a lot of nails from this place. read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

My favorite nail salon! My nail tech is so sweet and always does a great job. I so appreciate being able to make an appointment. Everyone is very polite and friendly. The salon is always sparkling clean definitely creating great ambiance while you're there. And being able to unwind with a good drink while receiving your nail services is the cherry on top! read more

Philip the "Master Tech" is the master of crap work , very arrogant, sarcastic. Dirty work area. Very poor customer service. He needs to retrained by some of the new nail tech who do far better work. So basically you pay more for poor service, poor cocky attitude, and nails your embarrassed for anyone to see. read more

Philip does a great job. Love that I can relax with a mimosa while getting mt nails done. Wouldn't go anywhere else!

Well, I love spending time with my husband & he loves how his legs & feet feel after a great pedicure. Today we both had wonderful pedi/mani's!! Our nail techs were friendly, professional and did a beautiful job! Luke & Nary did our pedicures and our feet feel spectacular!! We left relaxed and our nails were perfect! read more

I paid $70 plus tip for a SNS plus tips manicure. All of my nails were bumpy and everything was rushed. They looked terrible.

I have been a customer at this location for a while now. I only treat myself on occasion as it is quite expensive. Today, I had a pedicure and manicure with sns. My technician was Jacline, whom I have had before with a very similar experience. I felt like she was rushing me, through, and she was so busy talking that she literally failed to even provide anything that resembled a pedicure. She did spend about 10 minutes rubbing lotion into my legs, though. My manicure was a little better, but I did go home and have to touch it up and remove the glue all around my nails. If I do decide to go back, I will specifically be asking for anyone other than Jacline. Very poor nail technician. read more

I have been getting my nails and pedicures done off and on here for the last couple years my last pedicure I had done on August 7, by 10 th 3 toes had no gel, was told to come back in and they would fix them if it was before seven days, went back in they fixed three of my toes repainted them in five minutes , three days later the gel is gone again on one, called again and they said come back in and we will fix that one toe, well for $77 I should've have had to come back in three days and definitely shouldn't have to drive all the way back there to have one toe fixed again, guess it's back to trying to find a nail salon that does a good job. I've never had a problem here before, but when it comes to fixing your problem and making it worthwhile , they do not seem to care - they should do your pedicure over the second time completely if you have to return! Definitely $67 plus a $10 tip was way too much money for this, it seems so many of these nail places do a good job till they see that you are a repeat customer then they slack on their work. read more

I've been going to this salon since they opened. It has gone from good to ok to poor . Today is the last time I will give them any business. Be forewarned. The owner is not friendly in the least and has turned the place into a cattle call. Forget about relaxing....they push you in and out as fast as they can. I went in today for a mani/pedi and they actually had me holding a tray on my lap so they could soak my hands & feet at the same time When I asked the owner what the big rush was he got very rude and condescending. My business is going elsewhere. I go to a salon for self care and relaxing. This place has really gone downhill. read more

I highly recommend Ambiance Eastgate and ask for Susan. Best pedicure and gel manicure I've had in a really long time. Place was packed I got right in, everyone was smiling, very clean, and i was very pleased and satisfied read more

Phil and Sam are the bomb!! Loved the atmosphere, these guys were great! We will be back!!

This is much more of a nail factory than a nail salon. I made an appointment for 9am--the earliest they offer--for a pedicure and an SNS manicure. I wasn't seated until 9:15 and from then until the moment I left, the entire experience felt very rushed. My nail tech flew through the pedicure and her hands were moving a mile a minute during the sugar scrub/ massage. The nail polish was sloppy, as she didn't allow any of the coats to dry before moving on to the next. The other nail tech for my manicure was more personable, and did better work but, again, was moving at lightning speed. I imagine this business model of hyper-productivity is being driven by upper management, but what I hoped would be a relaxing experience felt like anything but. And they don't allow you to tip on your credit card... cash tips only... I should've never strayed from my go-to place. read more

I have never in my life been to a more unprofessional nail salon. The fact that they have so many good reviews is astounding... They charged me $82 dollars THIS?? WITHOUT TELLING ME? and then they proceeded to say they don't take refunds?!! are you joking!!! the guy put a $5 tip on there as well without consulting me!!! this set is BARELY worth $40. i'm so angry i have never been more upset and disappointed with a nail salon. i came back in and tried to talk to the manager.. they had the audacity to tell me there was nothing wrong with the nails.. or the price. do not EVER go here. Below is what I got vs what I asked for... literally not even the same thing. read more

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I've tried this place a couple of times and every time find myself disappointed. I paid $90 for SNS and a pedicure and am going today to another salon to get them redone. My SNS is not smooth at all -- I have clumps on the top and under my nails which drives me crazy. And, the pedicure was nothing special. The problem with this place is they are in SUCH A RUSH! It's to the point that they skip steps in the process to cut corners and are not gentle at all. Every time my guy went to switch legs, he would basically shove my foot back to the water. Most places I've been have a spa-like approach and are much gentler. I get SNS done every two weeks so I'm pretty familiar with the process and noticed the guy skipped the first layer and the smoothing processes. I guess that's why my nails a visibly messy. I won't be back! Advice to management: SLOW DOWN! All of the negative reviews have one thing in common: you guys are in a hurry therefore do a sloppy job! read more

Ambiance came through for me and I appreciate the effort. Good customer service after a bad experience means a lot. Now I just hope they can get ALL of their techs property trained. There is a huge disparity between the techs who are experienced and those who are not at all of their salons. If you are unsure who you should have service your nails, ask a friend or another customer. I will say, all of their salons are beautifully decorated and very clean. Some of them even serve wine, which is a really nice touch read more

Wish I could post a 0 star review, have been going here for years and will NEVER go back. Was planning on bringing my friends entire bridal group plus the flower girl but we brought my 2 year old daughter for the first time and they treated her like garbage and then charged us $28 for a "child's pedicure." They said "we only do what they let us" yeah she was sitting there quietly and still for the full 6 minutes she was in the chair. Didn't even up her flip flops on before they did the paint. Mamas please save yourself the heartbreak they DO NOT have the kids seats anymore and do not have a proper set up for kids to sit in the adult chairs. Then as my gel pedicure was finishing up, she dropped the lamp on my wet nails and told me it was "fine" when I tried to look at it closely & covered up her mistake with cuticle oil. Left with my toes literally soaked in cuticle oil slipping out of my shoes. An absolute shame because they lost a ton of business as the bridal party is 14 ladies total getting gel mani/pedis plus a kids mani/pedi. 100% will never bring my business here again read more