We went on a week day the week of Christmas and it was pretty crowded. I would recommend arriving 10/15 minutes before your movie starts. There are also movie trailers playing so that gives additional time as well. They had an option to purchase movie tickets at the concession counter or online. I ordered our tickets online and there was a 20% discount for the 12:45 pm movie. The process to order online was easy and a QR code was emailed to be scanned for the tickets. The staff were friendly and there were lots of options when it came to drinks and snacks. They had sweets like cookies, dippin' dots and ice cream bars along with salty snacks like popcorn, fries, nachos, chicken tenders, etc. read more

AMC Highland 12 - Inside - Cinema Near Me - Cookeville, Tennessee

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Been going to this Theater for a long time, and never had a problem. If anything, it's due for an Upgrade.

Employee was insanely rude and condescending to me and my girlfriend and mostly ruined our experience. Very disappointing considering the first movie I ever watched at a theater was here and I've been coming here ever since but I will not after today. I'd rate zero stars if I could. read more

I would like to see this theater upgrade to reclining seating. Cookeville is growing so fast that it would be nice to have higher in accommodations. read more

Went to see a late showing movie 10:45p. There was no one there. I mean, we literally walked in and didn't see anyone. Walked straight to our auditorium and went in...no one there either. (Yes we paid beforehand on Fandango). Eerie The screen was small but wasn't too big of an issue. Went out to grab popcorn *before* the previews ended, closed. No popcorn. The issue was the sound. Holy cow was the sound bad. Not only was it too loud but it was unbalance right/left. The left speaker, which seemed to be the primary speaker carrying the dialogue and treble frequencies in action scenes was BLASTING. The other side, or what speakers should have been there were silent., I get it, it's a small town movie theater. But it's also an AMC and you'd expect some sort of standard quality for visual/sound as that is what a theatre is there for... Also, with that experience and the pricing of $13 each for (5) adult tickets - I'm thinking I don't go here again anytime soon. read more

Why is nobody mentioning the auditorium stairs that lead to nowhere? This place is always understaffed and dirty. But, for the region as the only option, it's fine and reasonably priced. Very nice being able to place orders online and pick up. read more

Good grief this place is FILTHY. The guy at front is pretty cool, behind the counter people seem nice, but the cleaners are pretty angry. One in particular- shaved headed female with piercings- is super mad. Just eyeballing everyone, even looked my young daughter up & down in disgust. Like WTH? The employee curled up on the floor waiting for the movie to be over so she could "clean". & proceeded to give each person their own dirty look as they walked out. I understand everyone is going through something - but I don't know how a company could let someone with this type of attitude have any interaction with customers. read more

28 minutes of previews.. Won't be doing that again!! You lost me as a customer!!! My time has value!

It pains me to write a poor review for any business but first impressions the place is in dire need of good management!Im not sure whose running the place but proper cleaning should be a no brainer and done daily !Floors ,glass,theater and bathroom at the FIRST showing of the day on Friday was a disaster. Place is Filthy and there is just no excuse. Popcorn was old and tasted funky and over salted .Movie began ten minutes late. With some elbow grease and proper staff management it would be much better! read more

If it was not for this being the only movie theatre in the area, I would never go to it again. First off the whole place is dirty and the floors are sticky everywhere you go. I went to get water out of the drink machine and the water was not even clear, so who knows how often the machines are cleaned. Secondly, there has been multiple times where they have not fully extended the screen, not turned the lights off, or both. There was even a time where the movie was playing and the screen was just black and all we had was audio, but that got resolved after a few minutes. read more

I enjoy the multiple screens. The lobby is spacious. They have a plenty of room between seats and the aisles are wide on the sides of the seating. I would have given them 5 stars but I really can't with the attitude of the majority of staff. They seem they can't be bothered and in no hurry to help you. There are 4 drink machines total, 2 at either end of the consisesion stand. I was not aware of this and explained that there was no diet soda in the two at the end where the screen I was going to. I was told to try the other 2. Only 1 of those had any. I let them know but no one seemed to concerned about switching them out. The prices are a bit pricey. I do feel the general cleanliness overall could be better. Just seems there is that "not my job" attitude. read more

Don't understand why they can't keep up with starting the movie on time . 9 out of 10 times they start late . Maybe if they would at least have one adult on property that could keep all these kids doing something productive . Just push the button and make sure it's running . What woul they of done back when you actually had to thread a projector . read more

While I love that we have a nice, big local theatre my frustration lies in their inability to properly use the projection equipment. The last three films I saw at the AMC in Cookeville had the picture poorly framed and seemingly no one in the building who knew how to repair the problem. Last night at the showing of Midsommar: The Director's Cut most of the subtitles were cut off. After the movie when I complained to the "Manager" she admitted they knew it was a problem but the projectionist was not coming in to later. I was offered a refund but declined as I explained to her, I just want them to get it right for myself and all my fellow patrons. Come on, AMC! Do better!! read more

We watched The Post but we had to listen to the movie playing in the theater next to us. It sounded like a action packed thriller with explosions. We did not get to see the credits when the movie ended. The projectionest just turned off the screen and the lights came on. I'm sure we won't be back soon. read more

We always enjoy going here, its clean and everyone is nice. Only complaint is the snacks are pretty expensive...

It's a movie theater. It's ok. Over prices snacks and drinks. You can hear other movies playing while you are watching your movie. The staff is ok. Only choice in Cookeville. So we are stuck with it. read more

I really enjoyed this location. I am not from Cookeville, but as some other people have said it's the only theatre in Cookeville so no other choices to see a movie. I thought it was fairly clean (the auditorium could've used some better cleaning) and the employees I dealt with were pretty friendly. I went and saw the Joker, and I have to agree, they need to improve on making the entire screen fit. That's why I'm giving it four stars. Overall, recommended! read more

cookeville really has upped its theater game. and thankful that its always open on christmas day and thanksgiving for us small towners to watch a movie or two! NOTE: the popcorn yearly bucket costs around $20 to buy, but then its a $5 refill any time you want to refill it. PROTIP: on tuesdays they have a $5 movie deal thing. i dont remember the exact terms and conditions, but they plaster that huge sign all over the movie theater so just go there and check it out! the prices are pretty cheap still! being 2016! we came on christmas day for a 4PM movie and it was $5.50 (not including tax) per adult. it came out to around $6.30 or something for everyone. such a steal!!! most of the other movie theaters i go to nowadays are always like $10-19 per person. ugh. popcorn is always on point and the drink machines are like those coke machines in wendys where you can have 1000 combos and flavors with your drinks. awesome! and they have slushies there too. it has a sign that says no refills for your slushies unfortunately. :( read more

What can you say, it's a movie theater. Customer service is reasonably good. Cost, expensive unless you are able to take advantage of their deal time - which is usually not possible for those of us with 9 to 5 jobs. Saw a new release recently - Riddick - cost, $9.50 a person! Ridiculous. Overload of commericials leading up to the time the movie starts and to make it worse, still showing commercials 5 minutes after the movie is scheduled to start. I would boycott movie theaters for this if my husband would let me. Previews are one thing, I'm not interested in seeing television commercials when my movie should be starting. read more

Since changing to AMC the this place has gone downhill. It is still clean which is a plus but that is where it ends. Popcorn is different and taste old, fewer selections on the snack front. I have noticed this everytime AMC has taken over a Carmike cinema. This is a nice place too bad the takeover has messed it up too. read more

You'd think being the only theater in the area they'd be prepared to purchase tickets. NOPE. One cashier at a time. Well, I'd assume then they put the employees on concessions. You'd be wrong. 1 employee on tickets and 1 on concessions. This has been my experience the last 7 times. What is wrong with management? read more

Carmike Cinema Highland 12, Cookeville, Tn. is very reasonably priced. Tuesday is the best day because that is discount day for popcorn and drinks. The staff is pleasant and accommodating. The theaters and bathrooms are always clean. The new theater is a good commodity for or community. read more

This theatre is really nice since they remodeled several years ago. The seats are nice and it has arena seating. The projection and sound are really nice as well. The only thing that sucks in the concessions. The popcorn, candy and drinks are actually good. It's the prices that absolutely suck. Everything is WAY overpriced. I understand that most theaters have overpriced concessions but this one seems so much more overpriced. Even the vending machines are $3.75 for a regular sized soft drink! They do have some pretty good deals like the annual popcorn bucket that is refillable but that continues to go up in price each year. They also have a stimulus Tuesday which is a decent deal, it used to be great but they keep raising the price it too. The employees are nice tho. Sometimes it seems a little slow but I do believe they are a bit understaffed. They also have a game room and pretty clean restrooms. It's a nice theatre if you can get over the concession prices. read more