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    AMC Loudoun Station 11

    2.6 (244 reviews)
    ModerateBars, Cinema
    Closed 11:00 am - 11:00 pm

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    Rai R.

    Visited the AMC cinemas after a long gap to see a movie recently. With access to the new Ashburn Metro stop, there are more parking restrictions in place but the garage was free for 3 hours, long enough for the movie. Still not many people even for a Friday afternoon but the people living in all the flats, houses etc have a convenient place to see movies of their choice.

    Bar Area
    Diana A.

    Very nice bar in the lobby where food can be ordered, even without going to a movie. The theater is so comfortable with reclining chairs. Even though one of our chairs was broken, so I didn't recline. I went to report the broken chair and let me tell you I was very disappointed, with the employee I had to deal with, not helpful at all. Terrible customer service, I had to ask to speak to a supervisor. The food was overpriced. Theather its very nice and very clean, it's never overly packed. Located in a really nice plaza. Lots of public parking.

    What we actually got!
    Tony V.

    anted to purchase the Captain America snack pack. So I purchased it for the nostalgia of the packaging. The snack pack did not have ANYTHING whatsoever of Captain America! So I politely tell the representative that I got the Captain America snack pack thinking they must've overlooked the order. He told me the Captain America snack pack consists of 2 large drinks and a large popcorn. The bucket is $50 and the cups are $25. I then ask why does the advertisement show themed packaging and he said that's just the way they do it! If ever there was false advertising, this was it. Pics below are of what they advertised versus what we got. I only purchased $40 combo so my son would get the experience. Then we get in the theater and 2 of the seats don't recline and one had the back broken. The down escalator was out of service and the working escalator looked like it had never been cleaned before. I didn't see any tarps for renovations, but I'm hoping it's planned in the near future. For this theater to be in Ashburn, I'd expect more attention to detail.

    Escalator going up.
    Kate L.

    This theater is terrible. Our movie was canceled today due to problems with the "projection". We were handed movie passes with the option to refund, however when we attempted to obtain a refund, the system would not allow it. (For all customers) The attendants struggled to find options, communicating to the manager on walkies. The manager should have come to address the situation in person. I felt bad they were stuck having to face a long line of unhappy customers. In addition, this place is DISGUSTING. the amount of filth on the surfaces such as windows and particularly the escalator made us uncomfortable to touch anything. Cmon AMC. You can do better! When there are so many other choices, why would you choose to run a business this way?

    Henry F.

    What a shame. This place use to be clean and one of my favorite movie theaters. This place is dirty and disgusting now. Took my kids to go see a movie and the floors were sticky and dirty, the popcorn was cold and the seats were beyond repairable. It was the worst theater experience I've ever had. I get that the pandemic hit a ton businesses hard, but I was not expecting this newly built theater to be in such bad shape. Highly recommend spending a few dollars more and heading to Alamo Drafthouse. Much better experience. Skip this theater and never go back. Just look at my photos and you'll see why.

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    Photo of Lyn L.
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    6 months ago

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    11 months ago

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    8 months ago

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    1 year ago

    Theater was super hot the entire movie - no AC at all. Should have staid home. Don't recommend if you want a comfortable experience.

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    1 year ago

    Business owner information

    Photo of AMC Theatres

    AMC Theatres

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    11 months ago

    This place is crap.. their Air conditioning has been down since the beginning of this summer!!

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    1 year ago

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    1 year ago

    There is no air conditioning in at least several of the theaters. The temperature at the seat was around 80 degrees.

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    3 years ago

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    2 years ago

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    2 years ago

    The theater was so clean and friendly. Had the freshest popcorn I've had in a while from a movie theater.

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    2 years ago

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    Page 1 of 7

    Ask the Community - AMC Loudoun Station 11

    Review Highlights - AMC Loudoun Station 11

    The seats are very big and comfortable, the sound system is awesome in the IDX theater, and the warm caramel popcorn is amazing.

    Mentioned in 8 reviews

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    LOOK Dine-In Cinemas Reston

    LOOK Dine-In Cinemas Reston

    2.8
    (158 reviews)
    7.7 mi

    The theater wasn't the cleanest in my opinion. The movie I bought tickets for said the start time…read morewould be at 5:30. I showed up at 5:30 and the theater was silent until 6pm. Kind of awkward to have had to wait so long. The LOOK at Tysons doesn't start movies late like that. I was confused. Also, I understand charging customers for a cup of water because they are being brought to you, but the paper cups themselves felt like the water was about to burst through the cup by the end of the movie. What in the world? They also played a trailer for the movie we were about to watch during the previews. My guess is a lot of the employees are young and inexperienced maybe.

    Man, this place sucks. Bit on the 2026 Infinity Club deal during holidays last year (2025) and…read morethought it was a big red flag when they extended the Infinity Club deal for the next year (2027) before 2025 even ended, but alright, whatever. A deal is a deal. My wife and I have tried every conceivable method for ordering food when there and it never fails to get messed up or just not come out at all. 1) Speak to a staff member in the theater, and you basically have to type in your information yourself to get the deal on food else they default to charging you full price. Your other option is to loudly exclaim your personal information as slow as possible so they can type it in themselves. You might get your whole order after that. 2) Try using the QR codes on the theater tables and ordering more than one drink - that 2nd drink will never come out, and when you ask for refund after the movie ends the bartender/manager will try to just make one right there for you and/or act like they have to build a calculator from component parts to refund one thing. 3) Try using the Kiosks just inside the front door. It gives you the option to select when you want your food to come out. We chose 'ASAP' which was right at the start time of the showing, 7pm. We ordered at 625, then went up to the theater which was still being cleaned. Alright, fine, no worries - we grabbed a table on the 2nd floor and just waited for a few minutes. Then we noticed what ended up being our drinks being walked to the theater (while it was still being cleaned). We walked into the theater at 645, and nothing. My wife went out just before the show started to ask what was going on, and what do you know, the small ice water and dr. pepper were in fact brought to the theater 5 minutes after we ordered (again, while the lights were on and staff were cleaning tables). They didn't remake the drinks, they just pushed them towards her so she could deliver them herself. Melted ice with a melted receipt stuck to the lid. And the one drink from the bar was never remade, despite two staff members saying it was on the way. Walked out half way through the movie and asked for a refund. Manager acted like I was asking to use his cell phone or stick my hand in his pocket, but begrudgingly refunded the one measly drink. And it wasn't some wild custom job - it was the SubZero drink that was just a frozen marg with blue caraco. Anecdotally, there was a gentleman sitting next to us who also had to go out and retrieve the drink he ordered which looked like a simple glass of liquor. There were probably less than 10 people in the theater, it wasn't busy. I really wanted to love this place, but that drive to One Loudoun for The Alamo just became worth it again. Oh, and the exit escalator has been broken for at least a year.

    Photos
    Bistro Salad
    Bistro Salad
    Coastal Catch Salmon Bowl
    Coastal Catch Salmon Bowl
    Cheesy Garlic Bread

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    Cheesy Garlic Bread

    AMC Loudoun Station 11 - bars - Updated June 2026

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