Ursula was very patient helpful and pleasant need more like her…read moreI am not good with computer and she was very helpful

I try to avoid bad reviews and let go but this is an exception…read more Staff makes you feel like they're doing you a favor answering questions, but... let it be, maybe they're having a bad day. What got me though, was that they advertised free recycling for computer and printer, but... I had to purchase a box ranging from $8- $18, depending on the size. When I asked if I bring my on box do I have to pay, the answer was...Yes! I left. Went to staples on Sepulveda Blvd, near Costco. Mama Mia, what a difference! Kind associate, not a word about needing to pay a dime, nor buy boxes. Smooth sailing! Mario the guy who helped me made my day. It was worth the long ride to this store. He even helped me get the computer out of my car as it was very heavy. So... Office Depot? I'm surprised they're still in business!

Today's visit to the Studio City Staples was excellent from start to finish. We came in for my…read moremother‑in‑law's TSA PreCheck appointment, and the whole process was smooth and stress‑free. Our appointment was already in the system, they recognized us right when we arrived, and we were taken in right away. The gentleman handling the TSA PreCheck was outstanding. My mother‑in‑law has circulatory issues that make fingerprinting tricky, but he knew exactly what to do. He used lotion, had her warm and rub her hands, and tried different techniques until her prints showed up clearly. He was patient, kind, and clearly experienced. It made a big difference. While we were there, they also had a great sale going on. I was able to pick up crayons, markers, and other Crayola products at a super low price. Michael at the counter helped me out and even added a 20 percent discount, which was a nice surprise. Overall, fast service, friendly people, and a genuinely helpful team. A great experience all around.

This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

They seem to be out of business. No one answered phone and we went suite looked empty.read more

Went in looking for a good ergonomic home office chair. Karen was extremely helpful and patient in…read moreshowing me different chair options that might work best from an ergonomic perspective until I was able to narrow it down to the right one. Thanks again!

A shout out to Mario who assisted me in regards to recycling computer and printer…read more Mario was attentive, patient, professional, and extremely helpful. With customer service like he demonstrated, businesses should thrive. Thank you Mario!!

Staples isn't known to be the happiest establishment, but this one is horrible every time I visit…read more I keep coming back because of convenience of the location, but there's always such a long wait to do anything and usually there's no one to help. The employees take their time with their tasks which causes long wait times for the customers. There's normally no one to ring people up in the front either. James is always awesome, friendly, and helpful. Leah is fine as long as you don't need help outside of a quick scan but she really doesn't mind making customers wait. I've actually had to step in to help senior customers because Leah isn't willing to. Mind you, I'm just another customer waiting in line. They're very unhappy at this location and you can tell LOL

They were amazing sold me a fin for my surfboard table and made the whole process easy and quick!…read more Such nice people will definitely go back to shop sometime!

Great selection, good deals , very helpful , my wife loves the furniture. Excellent experienceread more

Very nice people here and they move fast. So helpful for me as I was worried about the menus I…read moreneeded to print for my grandma. I spent $23 for 25 pages and Luke helped me with cutting all of them. Took some time but he was so efficient and helpful truly. They are a well oiled machine here and they are my go to every time

This review isn't for a corporate chain, or for office supplies. This review is for top notch…read morecustomer service. Zoe was handling the register, and she was where the experience started. She listened attentively, and immediately understood she needed to escalate. It was an excellent call. Then comes manager Fernando... Fernando proposed options, clarified constraints and limitations, and he ultimately delivered exactly what I was looking for: a super comfy desk seat, at a great price. We are talking excellent customer service--as good as it gets. I've been coming to this office Depot for years, and I always find what I'm looking for. The prices are always reasonable, but the customer service is the best part. And my last visit was so exceptional, that I decided that I finally needed to leave this location a well deserved five star review. Even as we were saying goodbye, Fernando thoughtfully informed me that it would take about 30 minutes to assemble the seat. I hadn't asked, but I appreciated him letting me know. It felt good knowing what I was getting myself into and that it shouldn't be too difficult or time-consuming. It was just a thoughtful comment. And thoughtfulness is the centerpiece of excellent customer service.

I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Excellent service very friendly staff, the owner is always there to make sure all customers are…read morehappy. I've been going there for years and was never disappointed.

Everything was done quick and came out looking great! Very happy with the pricing as well.read more

My go to spot when I need to have things notarized very nice and accommodating…read more Call first because sometimes the notary is not always there!

Jim and Ken repaired my 13 year old laptop in less than 48 hours. Knowledgeable, professional and…read morefriendly service at a reasonable price.

I've been to ABMS quite a few times for various computer issues and every time, Jim and Ken really…read moredo a great job of fixing my computers at a very reasonable price. The last issue I had was when I spilled coffee on my laptop and destroyed it, I took my new computer to them and they were able to transfer my old desktop to my new one. They are honest, thorough and very nice to work with. Jim let me call him excessively to check in on the status of everything and was very patient with me. They are my go-to for computer repair and I completely trust them.

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more