We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

Hugo Castillo Valdivia, the owner of Castle Pools and Spa came to our house and bid a Custom PCS…read morePool cover in Oct 2021. We paid a deposit of $10,375.50 on November 2, 2021, and the balance was due upon completion/installation. Hugo came out in July 2022 to finish the job on June 16, 2022. We were told they were 99% complete but needed the electrician to come out that week to connect the panel from the house to the cover and he would be back the end of the week to complete the job. He was paid that day the balance of our invoice $12,450.72. Electrician finished his job the next day and Hugo did not show up for his scheduled appointment. After multiple texts/emails and set appointments, he finally showed up in August to tell us then that the cover is 4ft to short and he must order a new one.... It is October 5, 2022, and he has continued to lie and schedule times to complete the job but does not show up. He said he has all the materials and will complete on certain dates and then is a no show. All we get from him is "sorry, I complete my jobs" Per our permit with the County the design of the pool was planned to have an auto cover for safety, and we are not able to get our Permit finalized because Hugo will not complete his job. We have three small grandchildren and small pets, and this was purchased for safety and security of mind. We are at a loss; Hugo has lied to us continually. The amount of stress this has caused is unmeasurable. Do NOT use his services! In addition, we have contacted the ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division - Consumer Resource Center

In March 2022 We ordered a pool cover for an in-ground pool, they took our deposit and did not give…read moreus a receipt, so we later requested that the pool cover order be canceled later that month. We are still waiting for the refund for the order. Castillo has repeatedly stated the check is in the mail, but we have not received it yet. In addition, we have contacted the ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division - Consumer Resource Center In an attempt to resolve this issue.

This is our 2nd time using Independently Dunn for our swimming pool needs, and once again, we…read morecouldn't be happier with their work and overall level of customer service. The first time that we used them, our mechanical swimming pool cover had broken down right before we were having some out-of-state guests over for a long visit - all of the kids really wanted to use the pool, but we couldn't open the cover! Understanding the rush, Matt and one of his assistants came out under very short notice and worked for hours in pouring rain and high winds (we're talking torrential downpour) to resolve a very difficult situation with the pool cover. A lot of manual work, tinkering, and creative solutions were needed, and they delivered. A full replacement would have probably been needed if it weren't for them, so they saved us thousands of dollars with their handy work. 2 years later, and the pool cover still works great. Recently, our pool pump broke down, so we used it as an opportunity to upgrade our entire pump, filtration and heating system. Again, under short notice, Independently Dunn came out, reviewed the situation, and gave us a very fair and competitive bid to install a new pool pump, filtration system, and heater. Matt and Jesse had a full schedule already, but understanding that our pool water was sitting stagnant with a broken pump, they made sure that they found a way to squeeze us into their schedule and complete the job in short order. That's great customer service. The job was completed quickly, efficiently, and without any problems. Independently Dunn also reconfigured all of the intake and outtake pipes/valves to maximize pump efficiency. We had a mess of a pipe and valve system in our pool/pump room before this, and Matt really cleaned that up - it looks and runs great. Along the way, Matt and Jesse were great at consulting us about proper pump and filtration usage, recommended pool chemicals, and all things pool and spa related. They really know their stuff, never hesitated to answer any of our questions (and I ask a lot!), and always seem to be happy to share their wealth of knowledge with their customers, which is great. Our whole pump and filtration system is running as smooth and efficient as can be, and our pool water now looks cleaner than it ever has before. Independently Dunn did an incredible job. Again, this is our 2ndtime using them, and I certainly won't hesitate to use them again in the future for our pool and spa needs.

I called a week ago to schedule a pool inspection. The lady scheduled me, saying they don't know…read morewhat time they're coming, only that it will be in the afternoon but they will email me a day before for the time. She got all my info. I did not receive the email the day before. On the day of, I called around 12:40 to ask if they're still coming since I never received an email, and she said, "the one in Auburn right?", I corrected her and told her the city I'm in. She said, "oh yes, we will be there in a few minutes". We waited all day for them and they never came. Never even got a call to explain what happened.

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

From the initial call to the end of the inspection ALD was professional and affordable…read more We were told we had a leak from the City of Hillsboro so we made an appointment. The technician came out, did a thorough inspection and determined that we had no leak. The issue was the water heater. We had a new one installed recently and it was the tank that allowed water to ebb and flow. There was as much water going out as there was going in. Very typical of new water heaters. The typical charge was $395, but because they found no leak and was only there an hour, we were charged only $250 for a service call. Highly recommend!!

Brandon performed a leak detection job at our residential property. He spent about 1.5 - 2 hours…read morepinpointing the location of a small leak in our service line and finished the job by spraying a small 3 x 3 ft border around the affected area in our backyard (and then following up with a written report later that afternoon). It was a complete bullseye on his part! When I later had a plumber dig into the area he marked, they found the leak smack-dab in the middle of where he had identified it. I was positively amazed. Brandon is exceptional at what he does and while I hope to never have a leak again, I'd be beyond grateful to have his help with detection services in the future if I ever found myself in that situation again. Outstanding job!

It was a pleasure working with Olympic Hot Tub and more specifically David. He was very helpful and…read moreknowledgeable of the tubs he was selling and was understanding to our wants and financial capabilities. David was able to work out for us the best possible Hot Tub we now use nightly. But the service did not stop there..... After ordering the Hot Tub a delivery service was coordinated, this seemed to be a contracted service, and when the delivery team arrived (on time) they were as knowledgeable and helpful as David helping find the best suited placement for our tub. They were fast and cordial and the driver was top notch backing up through a more than difficult inclined driveway all the while leaving no damage to my grass or shrubs. The delivery team also dropped off a step-by-step easy read instruction manual with information on how to best upkeep my tub which seemed to be almost full proof (I'm sure I'll put that to the test). But again the excellent service did not stop despite them dropping off the tub and locking me in as a customer. Once the electrician came to hook up the breaker (my own electrician) there was an issue with the wiring (simple fix unbeknownst to me) which Olympic was more than happy to come a fix free of charge. Lastly I have just scheduled my tub tutorial which was accommodated on the date and time I requested. Thank you Olympic Hot Tub for the start to finish best customer service. I could not have hand picked a better company to make my investment in. It is this type of service all companies should strive for as customer service is what most people are buying now days. I can only hope it continues throughout the years anytime I need something. Thank you Dale, David, and Don you have all been great and I will highly recommend you to anyone looking to buy a tub. Well adios for now I am going to soak.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!

Told me my 350 gallon stand alone hot tub is "portable" and they don't work on them?? I have had…read morepumps replaced, heater replaced. By other hot tub places??? Very unprofessional

Tried to get a quote for a water feature pump and filtration system. Never called back!read more