I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

Had an incident in the order reached out to me extensively and made it right. He went above and…read morebeyond what I've come to expect these days for a customer service. He truly cares about his business and that his customers are happy. In the future, I will use his service again

We had several questions on the proper use of hot tub chemicals. John, their salesman, was…read moreextraordinarily patient explaining every detail with us. His customer service is just the best. He is a very impressive individual. We would whole heartedly recommend this company with any dealings anyone would have. We (Lois) live in Mill Creek and drove specifically to have our questions answered.

I was really impressed with Aqua Girls. I had a hot tub leak and Fidel came out quickly and fixed…read moreit in less than an hour. Very affordable as well. I would highly recommend Aqua Girls.

Aqua Girls Spa Cleaning/Alicia were so easy to work with! Incredibly responsive and an amazing…read morevalue for the service provided. I would highly recommend their services to anyone I know. Thank you!!!!

Jesus and his team came in a rescued our pool project! We had gone with another contractor that…read moredidn't work out after being under construction for 1.5 years. We were at a complete loss as to how to get this project completed. Jesus was professional, detailed orientated, artistic, and returned calls within minutes, and completed our pool within a timely manner. We highly recommend Prestigious Pools!

Jerry (the owner) was very responsive, punctual, and clear when I contacted him to discuss a…read morecomplete refurbish of a 50 year old 22,000 gallon 18'x 36' inground pool in the Seattle area. The bid included replacement of coping, new skimmer, re-tile, re-plaster, and replacement of old electric heater with new heat pump. The bid detailed the cost of each phase of the project so that I could choose which phases I wanted (could afford) to complete. In the end I chose to complete the entire list and Jerry installed the new skimmer ($2250) for free. Jerry uses a combination of his own crew and subcontractors (coping and plastering) on my project. One can tell Jerry takes great pride in his work. He took the time necessary to make sure I understood the maintenance and water balancing of a new pool. When I decided to replace the 15 year old pool pump with a new SuperFlo VS motor he gave me a bid but did not balk when I decided to replace it myself. He even looked over my work to make sure it was done properly. I would end by saying that Jerry was very competitive in pricing (half that of AquaQuip) and in the same range of other contractors, but his customer service and communication was far better than other private contractors. I would have no hesitation recommending Prestigious Pools with the full 5 stars.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

Ken was wonderful. Everything from start to finish was spectacular. He explained everything in…read moredetail and fixed my pump and jet issues. My hot tub is now up and running. He is fair and honest with reasonable fees. It's refreshing to work with someone who is qualified and does everything they say they will do. Get it done right the first time. He is your guy. I'm thrilled to have had the opportunity to work with him.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!