Fast and polite The only negative I would say is their X-rays are not the best. I was sent to Ortho…read moreafter telling me there was no fracture Ortho saw one loud and clear.

The healthcare team are all excellent. I came in with chest pain and dizziness but the staff there…read morereassured me to go to the emergency room which saved my life. I hope all patients remember to be respectful and kind. I know some of the staff there are hard of hearing. Let's all be kind to each other.

I absolutely love this urgent care! There is never a wait to be seen. I'm in and out within around…read morean hour even if they are busy. They have a pharmacy in the building, do lab work right there and any x rays you may need done. Not only is it great because of the convenience factor, the staff is absolutely amazing as well. They are kind, personable, and remember who you are when you come in. All of the techs/assistants are wonderful. The PA Todd is my favorite! He genuinely cares about his patients and it shows. I went there with an issue that wasn't getting figured out and Todd sent me for some testing that led to a diagnosis for me and a solution to the issues I had going on! He also called after a few weeks later to make sure the issue had been followed up on. It's hard to find good places to go when you can't see your regular Dr. I'm SO thankful I discovered Lifetime because they truly are awesome.

absolutely horrible. Husband went there with several dog bites. They did not clean his wounds or…read moreput him on antibiotics. Also no written summary of his visit. hope they reported the dog attack to the state as required.

Absolutely fantastic children's Dr ! Attentive listened to both my myself and my daughter. My…read moredaughter liked him so much she asked if he could be her primary Doctor and she has never had a preference before this.

This place is a hidden jewel. Office staff and Doctor are amazing and have great bed side manners…read more Doctor was very attentive with my son and actually listened to him and what he was in pain with.

This place is horrible. Dirty. And we waited legitimately all day for this. Honestly absolutely…read morepathetic. Jake is NOT a professional. It was just a small fracture and the staff did anything but address it. If you value your health and your time DO NOT come here.

One thing I noticed is people do not like to wear gloves around this place. I'm not putting blame…read moreon anyone but it sure is funny my son now has an infected incision site a month post-op. I like my son's doctor but question the actions of the female PA-C.

Completely incompetent staff. Kids have been patients for 5 years and have never seen the doctor…read more The office staff in flint, especially the office manager, is not knowledgeable. I do not recommend this clinic. Too many other great options. They just want to collect co-pay after co-pay. I was seen on a Wednesday, went for bloodwork, they wanted a follow-up blood test but said I had to come into the office first for a visit. So two office visits within 24 hours. one was a follow-up to order more blood tests for the same issue seen for 16 hours prior.

Doctor mawri is considerate, amazing, professional, and most importantly diagnoses the issues. I…read morelive of of town but drive him for my children medical needs. I highly recommend him and his staff

I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast…read moreof characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number.

I work at a clinic and while at work I was having chest pains. A nurse took my blood pressure and…read morehad to put me on oxygen. A doctor came in, checked me out and told me to go to the ER. I chose McLaren because it is close to my house and my doctor works through them. I haven't gone to McLaren ER in years because I always went to Hurley Urgent Care and I will definitely go back!! When I left work my bp was 188/124, I checked in at McLaren they called me up, put me on the EKG machine and took my bp it went down to 168/94. They told me to take a seat there were no available beds and they will try to do as much as they can while I was in the waiting room. This is where the bs began! There was an elderly lady sitting in a wheelchair that had been there 2 hours before I arrived, she fell and was in pain but they had her sitting there waiting. By her 6th hour she said she couldn't take it anymore so she called her son and left. 2 hours later when it became my 6th hour of waiting I got up and asked the Second Lady I've seen behind the front desk what the hold up was because hospital policy is if no one comes in dead, dying, shot or stabbed, chest pain was a high priority...not at McLaren. I was told I was at the top of the list then 5 minutes later was finally called back to do a blood draw... Sent back to the waiting room. A hour later had to get up again and ask what was going on, it was a 3rd lady behind the desk, she told me I was at the top of the list and then the lady doing registration stopped me to tell me the doctor is in my chart I can register with her at that moment or wait I had to laugh because almost 7hrs later and I'm finally being registered. So I did, wait a few minutes Dr calls me back does a 2 minute assessment and orders an X-ray. Waiting another hour X-ray finally comes takes me back to...you guessed it, an area with a bunch of empty beds, a dude sitting behind a desk and the lights dimmed!! I was like what the entire F...! She had me sit on the bed, put an X-ray board behind my back that was sliding down, hold my breath and she was a good 5-6ft away taking my X-ray and again after I jacked up X-ray I was sent back to the waiting room where I ended spending a total of 11hrs, watching people who came in for bladder infections get put into a room while I sat with chest pain, & a stupid IV port in my arm, a gentlemen and his wife that me and my wife had the pleasure of meeting who were supposed to be directly admitted were on their 5th hr of waiting. I ended up having to go back up one last time with an attitude to get my last blood draw only to find that the staff changed again and the new blood draw crew had no idea I was even there! They thought I came in off the street with an IV in my arm and I loudly said with an attitude no I've been in this damn waiting room for 11hrs with chest pain and still haven't been taken back or looked at for my pain! I got discharged and on my paperwork basically called fat, have a nice day and go see your primary doctor! Damn imbeciles!!