Dr. Elisabeth Robledo, very....diappointing Provider. Patient are to be treated with dignity and respect. We hire providers for guidance, and support in being healther. That trust needs to be there. Sham on you. read more

If I could receive 0 that would be correct, rating , experience ,started out GREAT that was the only time it was great .. the front desk is slow ,and always look mean , the doctors don't have nursing there doing the nursing job there ,you can't give blood work there ,the can't keep a phlebotomist, this office should really be shut down ,or there should be someone to look into this sloppy office. read more

Doctor Elizabeth do not listen to her patients at all when you tell her that you were neuropathy stopping you from walking pills don't always work the doctor told my son to find another doctor because I told her I do his medication and that I have been doing it she talked down to him he had 6 doctors she write referrals and their fruitless they need to be audit this location is at kempsville they rude they nasty they tell lies if you a minute late they won't see you they read your charts and they pass judgment they are terrible read more

Dr Robledo is rude, presumptuous, and a bad doctor, she missed important information from my blood test results. The office manager and head doctor did not care and nothing came of my complaint. Go somewhere else! read more

The fact that a medical provider has a 2.0 rating on Yelp (and a 2.3 rating on Google) tells you everything you need to know about this practice. I usually save my reviews to promote small businesses serving excellent food, but if I can stop one person from dealing with what I just did, it will be worth the time spent writing this review. Here's what happened: My primary care stopped taking my insurance, so I needed a new one. Unfortunately, before I could find one, I ended up in the hospital with a fairly serious issue. When I was discharged, I had four new medications and no doctor to provide guidance. That's why I made an appointment the day I got home with Amelia Medical Group. The appointments for new patients were a month away, but that wasn't their fault; that's just the way it is around here. So I jotted down my questions and looked forward to my appointment and to finally having a doctor. In the meantime, I got Covid. When the bulk of my symptoms passed, I was left with some issues that I needed to discuss with a doctor, so I was thrilled when it was finally the day for my appointment. I arrived early, but when I went to check in, the woman at the desk said, "Oh, we moved your appointment to Oct 7th (which was more than a month away), because she doesn't want to see new patients after 3 p.m." Note: No one bothered calling me. They pretended to have my phone number wrong, which I might have believed had I not received TWO messages confirming the appointment in the days leading up to it. I explained I was having issues that I needed to discuss with a doctor and that I couldn't wait another month. That their office had made the appointment, and the right thing to do was honor it. Nope. I practically begged to just talk to the doctor (nurse practitioner), but they couldn't be bothered. I've never seen a medical office show that little care and concern for a patient. They--as the other woman at the front desk put it--"did me a favor" by finding an appointment sooner, but at that point there was no way I could trust them with my healthcare, so I made an appointment somewhere else and now have another 2 month wait. This was their mistake, but not even the courtesy of a phone call...not the courtesy of a conversation with the doctor (NP) even though I practically begged. The fact that I am still without medical guidance is 100% Amelia Medical Group's fault. Their staff made the appointment, and there was no reason for them not to honor it. When I found these reviews, I realized their lack of care is normal for them. I don't care much if someone is rude at a restaurant or store---but these are people you're supposed to trust with your health. When a practice acts like this and has a history or terrible reviews, it's too big a chance to take. I wish I'd seen the reviews before I made the appointment. If I had, I'd probably be under the care of doctor by now. Best advice: Avoid this practice. read more

I wish this place could get no stars. I have a very rare and serious medical condition and when I first sat down with the physicians assistant for my first appointment, she tried to re-diagnose my condition because she had never heard of what I had. She also was incapable of writing my correct prescriptions. My prescriptions were written down twice and checked by me both times and somehow the physicians assistant still ordered the incorrect medication. I have epilepsy and this could cause me to have a seizure. I contacted the doctors office about it and they told me I would have to wait over a week to get it corrected because the physicians assistant was on vacation. I had to threaten to sue them and contact my insurance company about endangering my life to get the office to assist me. If you want to be treated like your health matters by your doctors office do not go to this office. read more

I have been coming to this practice for over a year. The front desk staff are warm and helpful, and the nurses are super nice and personable. I see Dr. Snider who has been such a great addition to my medical team. He looks at you as a whole person, and tries to treat you holistically, not just treat each symptom. Parking is easy, it's in a convenient location and the waiting room is very nice. They also are usually running on time which I appreciate. read more

I had a scheduled appointment for my depression and anxiety, and postpartum. I arrived 15 minutes before my appointment with my 19 month old and my 3 week old and checked in. My appointment time comes and goes, people that had later appointment were taken back. After 30 minutes past my appointment time I asked the front desk staff what was going on. She checked and she marked me as a no show. My this point my kids were st read more

First and foremost, Dr. Hiram Rodriguez was amazing to work with over my short time with this practice. Unfortunately, I needed services for my school program that I received by other members of this practice. I was sent to collections for their services because the practice did not submit my visit to my insurance for processing and I refused to pay out of pocket. I requested that they submit my visit to my insurance twice and they never did.. I was told by their business office that they knew my insurance wouldn't pay which is the wrong answer as I have Tricare and the fees for services are negotiated and set. Regardless, my insurance company needs to present me a bill after they review the services...this is how insurance works. Eventually, after Dr. Rodriguez got involved, I receive an apology from the practice manager and was told that my case was closed. Now, more then a year later I'm receiving a bill for those same services which the practice manager told me was settled. It looks like I'm gonna need to speak to my insurance company again to figure out what I'm responsible for because this practice continues to have their own way of trying to collect fees from their customers! Please know your benefits and do not allow these actions to confuse you into not using your benefits fully as you have earned them through personal sacrifice. Even the best doctors in the World cannot maintain a successful practice when their business is run like this. Very shameful indeed. read more

I have been thoroughly disappointed with this medical practice. Originally my mother was a patient of Jo-Jo Guzman-Lee's. In the last two years, I have taken over my mother's health care as she has late stages of dementia. The first time I tried to make an appointment for my elderly mother, I had to re-establish her as a patient because my mother hasn't been there in over a year. (I'm sorry, if you don't need to see a doctor, why are you forcing her to go?) They told me that Dr. Guzman-Lee is not taking new patients (even though she has been a patient of her's for about 5 years). Knowing that it may take several months to get an appointment, I called around to get her into a new practice, but no one is taking new patients. Finally, I reached out to Guzman-Lee's office again and they offered for my mother to see the nurse practitioner, Bertha Lawani. This phone call lasted over thirty minutes as I was passed from person to person. Each time, I explained, in detail, the issues my mother was experiencing and each time they told me I needed to speak with someone else because of the nature of these issues. Finally, after 30 minutes of being passed around the office I secured an appointment. At the appointment, Bertha Lawani asked about the problem and then immediately tells my mother that this is an OBYN issue and there is nothing she can do for her. She didn't even do an exam!! WHAT??? Why didn't the nurse/s that I spoke with over the phone make that assessment/recommendation? My mom has a PPO, mind you, and doesn't need a referral. She spent less than 3 minutes with her!!! Today, I took my mother to another appointment. The only reason why I made this appointment was so she would not be dropped as a patient again. We showed up and tried to check in and the clerk tells me that her appointment is on Friday, not today. I KNOW I entered the date correctly in my calendar as I did it while I was on the phone with the person making the appointment because I had to make sure the date was free. Additionally, my daughter has an appointment on Friday, so I know I would not have made the mistake to double book my day. The secretary made no attempt to get my mother in and had no explanation for the mix-up. As stated before, my mother has late stages of dementia and it is a difficult task to get her out of the house, let alone to a doctor's appointment. This place is a disorganized, unprofessional, money hungry practice that doesn't care about a patient's well-being at all!!! read more

This place is terrible. I had an appointment for my brain injured adult son and they refused to see him because I had no photo ID for him. He had an accident in Mass, went into cardiac arrest, was transported to the ICU via ambulance and spent 45 days in the hospital. Through this ordeal he lost all his ID. I moved him to Virginia so I could care for him in my home. The discharge paperwork advised me to find a primary care physician as soon as possible hence today's appointment. The people in this office had no empathy for my situation and refused to budge or try to help me. The just kept telling me to go to the DMV despite my protests that I didn't have the proper documentation to secure a photo ID at this time. I did however have my son's birth certificate and proof of guardianship. It didn't matter though as this practice was more concerned with their rules than helping a family in crisis with a brain injured child. My advice is to go somewhere else. read more