I visited the store in December and then called in March to place my order with my measurements. I typically wear a size four and was told (based on my measurements) to order a size 12. Since this is my first time as a bridesmaid, I trusted the associate. I just received my dress, and it is DRASTICALLY too big. Another person in my party ordered an 8 by the same designer and I fit in that dress. I anticipate it will cost me the same as I paid for the dress to get it altered. Very disappointed! And the fine print leaves you with no solution since all sales are final. read more

I went wedding dress shopping with my sister for her wedding coming next June and the experience was wonderful. At the appointment it was myself, my 2 grandmothers, and my sister's mother in law to be and every person had a great experience. My sister tried on many dresses and eventually said yes to the dress. The consultant Courtney was sweet and did not push at all for purchase. She was also able to keep everyone at bay through out the experience as well (we have a grandma that can be stubborn). Overall, great selection of dresses and great experience. read more

Customer service is poor and my fiance was treated very poorly by the staff. Rude employees are bad for business.

I was very impressed with Amelishan. I had been to almost every bridal shop in Milwaukee and they were by FAR the most professional and polite. The offered one on one service, did not make you feel rushed, and offered great advice and expertise. I went in there numerous times to try on the dress I was considering before I bought it and they were always kind and courteous about letting me try it on again. My dress arrived within 6 weeks and fit perfectly. I will highly recommend this place to anyone looking for wedding attire. Great slection, comfortable shop, and lovely people who work there. read more

I came in yesterday for their big sale and I couldn't say enough good things about this place and especially the woman that did my fitting! (I will have to look and find her name, she deserves a TON of credit!!) I had been to 4 other bridal shops before coming here. I had found some beautiful dresses but none that made me smile and say "this is the one!!!" I was almost starting to think I was being too picky and I should more or less just settle on one that looked nice. I had tried on probably 6 or 7 dresses during our fitting, one that looked pretty but didn't have that "wow" factor. I was getting a little discouraged and this woman never let me get down, she really listened to what I liked and didn't like about each dress and brought back ones that were closer and closer to what I was looking for. We were running out of time for our appointment but she never rushed me. I asked to see just one more dress and she brought back the most gorgeous gown I had ever seen, it looked so beautiful and I knew it was the one!! She paired it with a veil that had the same beading and matched perfectly! It was VERY busy but I never felt like I was just a number or like I was being rushed whatsoever. I will be going to Amelishan Bridal for my tuxes and bridesmaids dresses :) read more

They were really difficult to deal with and the product was shoddy - stay away. It took me ten calls/emails to get a response from them to confirm a tux was ready. The final product - loose stings, a button that fell off, and they forgot pieces of the outfit (cuff links, collar studs). What a mess! Go elsewhere. read more

I had posted a review a month or so ago regarding Amelishan Bridal. Extremely satisfied with the beautiful bridal gown and mother of the bride gown. Excellent alteration and customer service. I did however have an issue with jewerly I purchased from Yamila. I am happy to say once this issue was made known to Amelishan, they did everything they could to make it right!!! Thank you and I will be back when my next daughter gets married and I will not waste my time going to other shops when I know that not only beautiful gowns can be found but customer service after the purchase is great. Thank you Megan!!! read more

After spending a considerable sum on a dress, alterations, accessories and other odds and ends, I found their sales people to be unhelpful, ill-prepared and insulting. This was not the pleasant experience I was expecting and certainly I will not be going there ever again. I cannot recommend them, but your experience may be better than mine. The coffee store next to them was very nice. read more

I went to Amelishan last week to start searching for my wedding dress. They had a great selection and had the dresses arranged by style and not designer. This was the first place I had gone to try on weddings dresses and my experience wasn't the best. First of all, we got there right at our reserved time and waited about 10 minutes until our assistant came out to help us. She went through and explained the store and then let me have at it. I picked out 6 dresses and went to try them on. I will have to say that their sample sizes also run a little small. I am not a small girl but I'm not a bigger girl either. I wear a size 8 and one of the dresses I couldn't even get into. I would think their sample sizes would be a little bit bigger to accomodate my body types. The sales lady was really nice but she made me feel rushed. There was a point where I tried on one dress and I wasn't sure about it but I still wanted to walk out and show my mom and the sales lady said, "I don't like to waste my time with dresses you're not sure of, we only have an hour". I felt like she cared more about making the sale than helping me find THE dress. I ended up not getting my dress from there nor would I go back. You can't take pictures until you've purchased the dress, they won't tell you the designer of the dress, and their customer service wasn't the greatest. The only thing they had going for them is that they had a great selection of dresses. read more

Customer service was horrible, bordering on rude. My wife an I went there to purchase a mother of the bride dress. We found a couple of dresses for her and she was trying them on when a sales person came to her and rudely said, this is the brides area to try on dressers and maybe she would feel more comfortable on the other side of the store to try her dress on. We were told we could stay but it's really not our area to be in. Ok, we didn't know that but there was nobody there at all and the other side of the store was packed with people and from a guys perspective looked like a feeding frenzie with people in half stages of dress, people milling about and so forth. Good God, no way we were going to jump into that fray. So we told her we were just fine and we would stay where we were. Like I said there wasn't one bride there and there were like 4 different changing rooms non of which were being used, but the other side of the store was so packed that you couldn't even get a room. Wouldn't you think that they would tell people to use the other side when none of those rooms were being used. I don't know it makes sense to me. If 4 brides came in all at once and needed the rooms, we would have surely left and let them do their bride thing but as they were not being used at all, they should have OFFERED the rooms to the other poor souls in the mob scene at the other end of the store. You know it's not so much what she said but how she said it, I realize customer service in this day and age is pretty poor but even for this day and age you don't have to be completely rude. I wish I could give this place 0 stars just for the customer service but we did find a nice dress. So to the rude woman in the store....you suck. But the dress was nice. read more

I had never heard of this place before but went with my sister to look for her wedding dress . It was kind of all over perfect . They are currently open later for prom season which was a nice plus . We made a appointment and loved the consultant ! They have just the rite amount of dresses , not a giant number that leaves you overwhelmed ! The phrase quality over quantity is best used here . They have the store separated nicely so you feel like it's a more private experience . The dressing rooms are spaced out nicely and have their own mirror and podium that makes it a much more personalized experience . She pulled out dresses and told us to pull out dresses - we ended up with 6-8 to start . The consultant listened to the requests of the bride and helped with input neither of us have thought of . She didn't pressure my sister into trying to pick just one she helped eliminate dresses by using a point system of ranking them . Once we figured that out it was easier to let some go since the ones we didn't like we would compare to the ones we did like more . They have more then just giant sizes so clipping the dress to my sister ( who is like a 0-2) was easier . She was amazing with picking out dresses that we liked but had different qualities (if your a girl that will make sense ). My sister is the girl who needs to sleep on it before she picks and the consultant was not ever pushy or persistent . I believe they don't work on commission so the experience over all wasn't like so many places we had gone before . The appointment wasn't rushed and never felt stressful! She was honestly interested in how my sister felt and her over all needs . I am so pleased with this place I will defiantly be back for my walk down the isle . She gave my sister a folder with information and saved it in their system as well ! I'm hoping to go back to look at their bridesmaid dresses , they had a giant selection ! read more

During a long day of wedding dress shopping, we made it all the way out to the boondocks to Amelishan Bridal. I was pleasantly surprised at the level of service. Although there were a couple of red flags (waiting on hold when trying to make the appointment and waiting to be helped when I arrived), Amanda was fantastic. Normally I would get a little squirrely when a near stranger has to dive up my dress to fetch the lining since I'm not exactly a size 6 sample size, but she made me feel right at ease and was at least good at pretending it was all about me and what I wanted. The selection was very good and has lots of different styles. I can't speak to their actual transaction process and after sale service since I ultimately found a dress elsewhere, but based on the service I received that day, I would recommend Amelishan. I wanted so badly to buy my dress there because of how great Amanda was, but they just didn't have the one I wanted. read more

Dresses were fine but be warned - I typically wear around a size 8 and was advised to order a size 16. I was told if it was too small, there was nothing they could do but at least the 16 could be altered. I ended up spending a small fortune in alterations (as did most of the bridal party) and the tailor I went to said she took out a whopping 6 inches from the bodice. Unbelievable! read more

Amelishan not only shorted my daughter's hallow to hem measurement, they tried to convince her that her wedding gown was the right length. They would not do anything to help except to call the dress designer to get the extra fabric so that we could have the dress fixed. Even though we bought one of their more expensive gowns, they didn't even offer to pay the $30 for the extra fabric. After our miracle-working seamstress added 3 inches to the hem and rearranged the appliqués to hide most of the seam, was my daughter able to smile. Yes, 3 whole inches! Unhelpful and unsympathetic. read more

We went in for bridesmaids dresses, had an appointment, the lady was running late with her other appointment okay fine so we looked through the dresses to pull some we liked. Not a huge selection but some very nice dresses. Our consultant couldn't help us so had another one help us. She didn't really help. Me and the other girls would do up each others dresses and clip them if needed. All the beautiful dresses we loved didn't come in the color the bride wanted, which is burgundy. Not their fault I know its the designer's, but it was sad. We finally found the dress YAY. We were told in order to place the order we had to put half down, never had to put more than a small fee down before but fine. Got sized and like all the other reviews they tried to talk us all into getting 1-2 sizes larger, thankfully I read these reviews beforehand and said no I'll stick with my size. Haven't gotten the dress in yet, will update when we do. read more

Ohh I'm just another customer that was treated terrible. Rude staff. I was warned by a friend that the staff has snotty attitudes, but I'm an optimist and thought that wouldn't be my experience. I was wrong! read more

The last thing anyone needs right before a wedding is to find out everyone's shirts and clothes do not fit right. They need to hire a professional that can measure correctly. Not to mention the selection of plain white tux shirts was minuscule. I asked for my white shirt to be fitted. I am, at best, a medium. I got fitted for the shirt almost three months in advance. They gave me an XL fitted shirt and said that's all we have.... Really? On top of this my brother is smaller than me and got at XXL. We are frantically running back to this place desperately trying to find clothes that fit. I'm sorry but I will never recommend this place. Not for the $210 I spent on a rental. The positive thing is that the place was clean. The only solution is to refund our money for this ridiculousness that my family is going through. By the way they gave me another shirt but the neck is tight and the length of the sleeves were off... It's still better than wearing a parachute. So much for supporting small businesses. Just go to men's warehouse. read more

WORST bridal experience I have ever had!!!! DO NOT go to this store if you are looking for courteous and caring bridal consultants. They claim they do not work off of commission but it is very apparent that they do. Our bridal consultant was VERY pushy for us to buy the wedding dress TODAY. When we first arrived, we were not greeted by anyone no did the staff seem to care about how long we waited to check in for our pre-scheduled appointment. Once we checked in, the lady at the front desk, who was trying to help about 4 other people at the same time since she was the only one at the front desk, scrambled to find a consultant that was a) available or b) even wanted to take our appointment. Once we were paired up with a bridal consultant, who actually was retired, hadn't been in the store for 2 week, and "didn't know where certain dresses were or what dresses were in the racks and available," we were immediately taken to the sale rack. The bridal consultant failed to ask the bride what here budget was, what styles she was looking at, what color was she considering, etc, but she was quick to ask what other stores the bride had tried dresses on. Once the bride was FORCED to pick out several dresses from the sale rack, which she had no interest in at all, she tried them all on and instantly knew none of these "sale" dresses were even remotely near what she was looking for. They were cheap dresses which were meant for a frog to wear. The experience only got worse from here. Through the entire appointment, the consultant seemed to have minimal knowledge about the dresses in the store or how to even assist a bride in trying on and finding dresses. Once we found 3 non-sale dresses we liked, the consultant was quick to tell the bride, whose wedding is 9 months from now, that she would have to immediately order a dress because it "can take up to 6 months to get the dress in stock." Whereas, at the other bridal shop we shopped at, we were told we had plenty of time, not to worry, and they the dress would arrive in 3-4 months. The consultant also told us that "alterations take 3 months as well." We were in no way, shape or form, even considering buying the dresses from Amelishan, after our amazingly awful experience we had. So, we proceeded to ask the consultant if she was able to write down the 3 dresses that the bride liked. The bride wanted the designer, the style of the dress and the price to be written down, for her information. The consultant was quick to say "we don't do that here." Meaning, they strongly REFUSED to give the bride ANY information about the dresses she liked. We also noticed when the bride was trying on dresses that ALL tags were cut out of every single bridal gown so we really did have no way of knowing what dress or what designer we were trying on. Now why would you do that? Forgot to mention- while trying on dresses, the bridal consultant wouldn't even take the time to lace the dresses all the way up or give the bride a veil to try on with the dresses she liked, to create the overall picture of what the bride would look like. Also, we spoke with front desk staff, who was on the phone while trying to answer our questions, about how unhappy we were with the way the appointment was going and she simply told us that we must "speak with the bridal consultant if we had a problem." The front desk lady was of no help whatsoever. The best part was, what the front desk staff did do, after seeing, and realizing we were very frustrated, was offer to have another bridal consultant come into help us with our appointment. The bridal consultant she brought on board was one who had told another client in the store that "she had only been there for a week and didn't know how the store worked or where dresses were." Was the front desk staff expecting that this additional consultant was actually going to be of any use in helping us? Also, while we were trying on dresses, we overheard the seamstress helping out another client. The seamstress was downright rude to the client and was, plain and simple, cruel to the client. She told the client, in a extremely snooty voice, "I had fixed that part 4 times already and told you the fourth time I fixed that was going to be the LAST time I would fix it. There is nothing more I can do. You are going to have to take the dress the way it is." As the seamstress proceeded to take the dress into the back, she very obviously, rolled her eyes at the client and stormed off. The list could go on and on. This is only some of the rude interactions with had with this bridal store and the staff. Overall, there is NO way I would recommend even considering Amelishan as a store for other clients to go to. The staff was careless, lacked knowledge and had no respect for what the bride actually wanted. We left this appointment with a clear understanding of how important customer service really is. PLEASE DO NOT GO TO THIS STORE. You will only end up disappointed. read more

Had a wedding for family and I was from out of town. Sent measurements well in advance. When I arrived in town, we went to pick it up and try it on. The pants were too small. We went back to get another pair and were told to come back the morning if the wedding and were guaranteed they would be ready. We went the next morning and were told that is would cost another $100 dollars because it was sent after 5:00 pm. Definitely would not recommend this place!! read more

Visit Amelishan only if you want to be ignored. My second trip to Amelishan was a disaster. I had tried wedding dresses on with them before and came back to try one dress on again. I told them which dress I was looking for when I made my appointment and I assumed they would pull the dress for me -- WRONG! I arrived 10 min. prior to my appointment and didn't see a dressing room until 20 min. AFTER my scheduled time. The consultant told me she didn't know what dress I was there to try on again, so could I please find it for her? I found it. And waited. And waited. "Are you sure you don't want to try any other dresses on?" No, I don't. So, I continued to wait. When I finally got a room, my consultant went back to helping her previous appointment. I put the dress on myself. She was nowhere when I decided I wanted to actually purchase the dress and was actually still helping the other person as I proceeded to pay for my dress. Then, when I went to pick up my dress, there were 3 or 4 employees at the desk, NONE of them acknowledged me even though NONE of them were on the phone or helping other brides. A woman crossing the back of the store asked me if I had been helped -- I said no and she proceeded to find my dress for me. During the course of conversation she told me that she had just started working there. Obviously, Amelishan didn't have enough time to teach her how to ignore customers, yet. Please avoid giving them your business. Finding a wedding dress is a once in a lifetime experience and it's not worth wasting it at Amelishan. read more

I went to this store in January 2015 along with various other places shopping for bridal gowns and this store was my favorite. Yes it's bit out there but is worth it. They have recently remodeled and the inside of the store is very nice. They have a good variety of dresses to try on and I found two I couldn't decide between. I was working with Brenda and she was amazing. I read some other reviews about people saying this place was overpriced. Other than David's Bridals I felt this store was reasonably priced compared to other places I have been. read more

I had to make a trip to Amelishan to get measured for a bridesmaid dress, and since I am also engaged, decided I would make the appointment count by also trying on some wedding dresses for myself. While I had heard good things about Amelishan, they didn't appear to have a very big selection. On top of that, I was really confused how they had their dresses organized. There was a section of dresses with straps/sleeves, one of all lace dresses (which were also lumped in with the destination style dresses), fit-and-flare dresses, ballgowns, and then plus sizes. I didn't understand why some dresses were together by style, while others were together by type of fabric. I had a pretty good idea of what I was looking for, but had no clue where to start looking. I didn't get approached by my consultant until 10-15 minutes after my appointment was to begin, all just for her to tell me she was going to be another 10-15 minutes since her previous appointment was going to be purchasing her dress that day and needed to be measured. I understand wanting to give your bride who's purchasing a dress the attention she deserves, but not at the expense of another bride. I felt someone in alterations or another free consultant could've done the job so I could get my appointment rolling. Before going back to her previous bride she told me to start pulling dresses for myself. Given Amelishan is supposed to be Kleinfelds-esque, I was expecting for her to sit down with me, get an idea of what I'm looking for, how much I'm wanting/willing to spend, and above all else, help me pick out dresses! Nope. Not once throughout the entire appointment did she ask my budget. Isn't the #1 rule of bridal gown shopping not to try on a dress that's over your budget to prevent you from falling in love with something you can't afford? My consultant helped me into and out of all of the dresses, although she wasn't very mindful of the curtain. I was breifly exposed to all those in the salon wearing only my bra and underwear numerous times during the appointment. None of the dresses I tried on were what I was looking for. It was especially difficult to get a good idea of what the dress would truly look like on me considering their sample sizes are fairly large. I understand using a general size for samples, but for smaller girls like myself such a large size distorts what the dress will really look like. Maybe there was something else out there I would've liked, but how was I to know since my consultant never pulled a single dress? She didn't seem to know the inventory all that well either. There was a dress I had pulled but it never made it to my dressing room, and after describing it she didn't have a clue what dress I was talking about. My MOH had to go hunt it down for me. When I wasn't interested in trying any "favorites" (as my consultant called them) on again and she got the sense I wasn't purchasing on the spot, Chris' (my consultant) attitude completely changed. . Once the appointment shifted from bridal gowns to my bridesmaid dress fitting, things went even more downhill. First, they couldn't find any dress information from the bride. All they came up with was an incomplete sheet. They said I would have to place my order by phone. When I talked to the bride later that evening she said it had to be some sort of mistake because another bridesmaid of hers was able to go in, get measured and ordered without a problem. We thought maybe there was a duplicate file made of her, which is where the incopmplete form came from. She called Amelishan the following week, and they denied everything saying they had all necessary information on file. A week or so after that I received a call from them saying the bride had come in the day prior and completed her bridesmaid order form so I could call back with my credit card and get everything ordered. Funny part about that was the bride was out of town when they claimed she went in. Instead of just admitting the mistake(s) and appologizing for any inconvenience they thought it better to lie. Needless to say I will not be going back to Amelishan regarding anything for my own wedding. read more

Found my wedding dress here and I'm absolutely in love with it! I was visiting from out of town and really knew I wanted to get my dress from Amelishan since I grew up in the area. They were able to squeeze me in with a last minute appointment and I was lucky enough to have Shannon as my consultant. She listened to exactly what I wanted, showed me different styles but wasn't trying to convince me into something I didn't want. She was actually the one who found my dress for me!:) I literally didn't even need to look through the dresses, pretty amazing especially since I was short on time:) it's obvious that she knew what she was doing- very efficient, patient and friendly. The rest of the staff was wonderful- I think Lauren was the name of the girl who helped me try on my dress when it came in- I was visiting again from out of state and came in a little last minute when they were near closing but she was still so accommodating and friendly, even helped me pick out a veil. I had my alterations done here as well- the seamstress (Susan from Sew Elegant) is a different business I think but she was great and such a nice person to work with. I was in town for only the weekend and she was still able to finish my alterations in time for me to take my dress back home with me. I had such a great experience and so thankful I decided to go here vs someplace near where I live:) read more

I had an amazing experience here. Surprised at many of the negative reviews! I went shopping on a weekday (recommend this for any bride-to-be...weekends are always busy) and was given so much personal attention. The selection is incredible...the best of all of the bridal shops I visited. Everyone was genuinely nice and excited for me. I greatly appreciated my consultant's guidance and even when she helped me see past dresses I was undecided about. Her focus was 100% on finding something that I LOVED. Eventually, I found my dream dress. Their policies are standard across the bridal industry and were communicated very clearly. One of the best parts was their Special Occasion section...tons of dresses for mom. She loved it there. Would recommend this place to anyone. read more

Absolutely horrible experience. Rude and incompetent saleswomen. Some clearly have little to no experience sizing dresses. Also, they "Require" you to sign a waiver which essentially dismisses them from any accountability with the dress fitting properly. The dress I bought came so ill fitted I COULD NOT WEAR IT. Trying to fix this mess required many, many phonecalls which often went unreturned and taking time off of work only to experience more outrageously bad customer service. I do not recommend this store under any circumstances. Hands down the worst retail experience ever. read more

Stay away!!! I wish i could give zero stars.The staff is rude and unhelpful. They ordered the wrong size dress for my girlfriend and refused to pay for all the alterations it took to make the dress fit. read more

The first time I went to Amelishan was wedding dress shopping for my friend, her consultant was Anya. Anya is beyond amazing not only did she help my friend find her dress, a month later she helped me find mine. Anya is so sweet and makes you feel so comfortable and actually listens to what you want. I was really uncomfortable and apprehensive before dress shopping and she put me completely at ease. Even when I got nervous that I choose the wrong dress, and asked to come back in to ease my mind she was very understanding and just wanted me to feel comfortable in my decision. After we looked some more and tried on more dresses, I tried mine back on and realized that my dress was "the one" and I fell in love with it again. She never made me feel like I was crazy or wasting her time. Between shopping for my friend's dress, my dress and our bridesmaids dresses were were in the store a lot over those few months and Anya always remembered who were were and checked in with us even if she was not the consultant we were working with. Not only was Anya amazing, the whole staff at Amelishan was friendly and welcoming. I wouldn't change anything about my experience! read more

This gem has been my go to place since high school. Every Homecoming, Prom, my wedding dress and bridesmaid dress, and, now, every annual Military Ball gown has come from here. The service is second to none. read more

My daughter in law chose this place only because they said that they could get a specific color blue pants for groom and groomsmen. They did not do that. It was a different shade. Nine tuxedos, 6 of them not right. And those 6 had to go back at least once. For many it was an hour drive. One groomsman went to pick up his pants and their was a big stain on them. (They were supposed to be brand new, they were purchasing them). The brides brother had to go back THREE times, the first time he couldn't get his pants past his knees. The third time he went back (the day of the wedding) they took an hour to alter them, and then charged him $20 bucks. He got to church only 40 minutes before the ceremony. He won't be in any of the pictures of the groomsmen getting ready. When I called to complain about what a horrible experience it was, the manager was not available and was supposed to call me back. That was three days ago. I have two more kids getting married next year. We will NOT be using Amelishan for anything!! read more

They are wonderful and they really listen to what you need. I got my dress there for my wedding day and they made me feel appreciated and were honest and so helpful. read more

I called here (accidentally) a couple days before a big sale, and boy was that a mistake! I am a new bride-to-be and have never stepped foot in a bridal shop, I had no idea what to expect or how long most places are booked for. The lady on the phone was rude to start with and after explaining that this is all new to me, I asked if they had openings the following weekend, she LAUGHED at me and said there was NO CHANCE I would get an appointment that weekend. I was so embarrassed, I hung up the phone. I have never been treated like that at ANY store, let alone a store that is supposed to be a great memory of pre-wedding events! I would never go here. read more

I had a horrible situation here. An associate pressured one of my bridesmaids to order a size too large for her when she specially stated the size she wanted order. Secondly, an associate told private size matters to one of my bridesmaids behind the other bridesmaid's back. I took two and half hours out of my weekday to drive in to give them a chance to accommodate the situation which did not happen at all. I would NEVER shop here again in my life, and I don't recommend it for anyone else!!! read more

Amelishan is a terriblely overpriced store with rude and unhelpful staff. I was part of a bridal party for a friend of mine and was thinking about buying my dress through Amelishan. I called them up for ideas on sizes, gave them my measurements and they told me I was somewhere between a 0 and a 10, uh...thanks?? On top of that they put me on hold several times for what should have been a quick phone call. I went online and found a size guide that was much more helpful. After finding my size, I called back and gave them my credit card number for the deposit, even though the order wouldn't be placed for another month to wait for the other bridesmaids. I called back the next day to cancel my order (since the dress was much cheaper at a local dress shop that gave me better service and I live on the West coast). The person on the phone told me they'd cancel it but the deposit wasn't refunded a week later. When I called back they gave me to a manager that said it was against their policy to return deposits. Long story short, I got the money back from my credit card company, but it took nearly two months of letters and phone calls to Amelishan (who were very rude, especially Shannon, and said I should have known that was their policy- though they had not ordered anything for me and never did). In the end, I got the dress for half the price they were charging and was much happier supporting this other business. If I could I'd give them 0 stars. read more

I purchased my dress from Amelishan long before my wedding date. Love the dress I picked out. When the sales girls helped me with sizing, they told me I had a size up only in my chest and I should get that size because if I didn't, the zipper wouldn't close. They're the professionals so I believed them. The dress came in and it was HUGE! I tried it on when it came in, 7 months before the wedding mind you, and there was at least six inches to be taken in ON EACH SIDE! I was told not to worry about it, that this was common, and it would be fixed in alterations. Not so! The very nice alterations person at their in house alterations department left me in tears because she wasn't even sure she could fix it. She measured the dress, measured me, and went to speak to the store staff because she also felt this was unacceptable and I was looking at $550 worth of alterations on a $1500 dress. The store never apologized or spoke to the women who took my measurements. All they did is take $50 off my alterations price. I would never go here again. All of their dresses can be found for the same price elsewhere and hopefully other locations have well trained staff and actually care about brides. This store left me in tears. read more

This store has some of the worst customer service I have ever experienced. The consultant, Jane, pointed to three areas of the store where my mother could start looking for her Mother of the Groom dress. She did not help at all in telling us where best to look for the kind of dress length and style that my mother was looking for. In fact, she never asked what kind of dress style my mother had in mind. The dressing room my mother was placed in did not have a wide enough drape to cover the door opening, so I had to stretch it between the doorframe so that my mother could try on dresses in private. We felt as though we were a nuisance to Jane, instead of being treated as customers. Being required to make an appointment is virtually pointless when the consultant assigned to you is unhelpful. We will never recommend this establishment to anyone and will not be returning to this store in the future. read more

This is in regards to my girlfriends experience. She was in school at Madison so the bride purchased shoes for her and when she picked them up from her over Thanksgiving, the shoes were too big despite being her normal shoe size. She gave them a call and one of the employees, in a rude manner fixated on the fact that a thorough inspection would be required and that they usually don't do returns but may make an exception. I thought that was ridiculous seeing as the entire wedding party gave them their business. With it being a 70 minute drive from home, we made the drive and took the risk of being denied. We worked with a lady named Amanda who was great and she got me the half size lower, which was still slightly too large and they didn't have the next size lower. Although the size issue was never fixed due to limited inventory which is frustrating as she paid 70 dollars for shoes that don't fit correctly, at least we was treated with kindness by Amanda compared to other employees we've dealt with. read more