A/C went out in August and called them based on neighbor referral. Company was quick to call back…read moreand quick to respond. Needed a new fan motor, which had to be ordered. Tech came back the next day, installed fan and motor. Voila! We have a/c. Fast forward and A/C quits again. Had to replace unit this time bc the fan was installed UPSIDE DOWN and burned out unit!

Hottest stretch of the summer and our Air Conditioner starts making weirder noises than usual. We…read morecalled around and people were booking 2-3 weeks out. We just happened to get a flyer from our realtor that day, one that recommended a few service people, including Sky Swanson. We called. He answered. He showed up THAT DAY to check out the system. Sky addressed the immediate issue, creating temporary solutions that kept us going until we could make a decision about: - replacing the AC unit (for which the coolant was no longer made, so that was kind of a no brainer) - replacing the ductwork with larger-diameter ducts to accommodate the parts of the house that had been added before we moved in 26 years ago - replacing the entire furnace which was already 17 years old and kind of hacked together and not especially efficient We got bids for all 3 options and ended up with one of those as-long-as projects, the short version of which is that we have a brand new heating and AC system. Beautiful work, MUCH more efficient, and we can barely hear the new AC unit, even when we're outside sitting near it. I can't praise Sky's work, problem-solving skills, and can-do attitude enough. Super nice guy, creatively and technically accomplished, neat and considerate, and totally committed to us being happy with his work. It's been several weeks and everything's been working brilliantly.

Great service. Sky came immediately to my office complex to help fix a leak on a hot water heater…read more The issue was fixed and my tenants were back to doing business in no time. Kindest most trust worthy person to do business with.

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!

Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

Excellent customer service. Responsive and communicative with work progress. Fair prices and…read morepunctual. Highly recommended.

Came out to work on a heat pump, came twice did not seem to know what he was doing said he would…read morecome out again in a week after he asked someone what the problem was charged me $265.00 bucks never came back and blocked my number from calls, I guess this was a good thing as he probably would have messed it all up!

We had to replace an old hot water heater in a manufactured home and were lucky to find Bob, who…read morewas able to fit us in the next day and fix all the bad things that had been done when the heater was first installed.

Our furnace became erratic in running and always stopped before heating the house to the set…read moretemperature. The technician came, looked at the furnace, announced that it was working perfectly, told us to change the batteries on the thermostat, charged us, and left. We changed the batteries... not the problem. We changed the thermostat... also not the problem. We called someone else who came almost immediately and diagnosed and fixed the problem with the furnace quickly. We will not use or recommend East Mountains Plumbing and Heating ever.

Nick, Austin and Adam are the best. Our AC just decided it wanted to act up Friday night. We have a…read more2/10 Warranty and they contracted out the work to Big Bear. I called first thing Saturday morning. While they couldn't come out till Monday morning, they did. offer some advice in the meantime. Monday morning big Adam and Austin came out and within one hour had located & repaired the first issue. They would need Nick to help out the next day and put in the work order. 2/10 decided they wanted to farm it out to another company for the electrical but I called them to keep Big Bear. Nick came out and within 1 hour had the issue fixed and now I'm sitting in cold AC once again. If you need your AC worked on, these are the guys. Hands down. Give them your business and you won't regret it.

I've been an existing customer of this company, which makes this experience even more…read moredisappointing. I called and left a message to schedule an appointment and never received a return call. Good customer service should include basic follow-up, especially for loyal or returning customers. Being ignored after reaching out is frustrating and unprofessional. At this point, it feels like customer relationships are not a priority.