I received a referral that this was a highly recommended plumbing company who could handle a turnkey job to cut into a bathroom wall and repair/replace whatever part(s) were leaking into the adjoining bedroom. As you can imagine this is a pretty scary situation because until the wall is opened you don't know what's on the other side and more importantly how much it's going to cost to correct the problem. I am so glad that I heeded the referral because we couldn't be happier with the quality of the service and the cost. Huge kudos to Donner and in particular the plumber who they sent, Anthony S. He was absolutely amazing. He was kind, friendly, professional, knowledgeable, extremely polite and outstanding at his craft. He showed up on time, explained every step of the process, and cleaned up the area where he worked when he finished the repair. Thank you so much Anthony S and Donner Plumbing! read more

My husband and I had this company come to our home to give us an estimate for a new HVAC system. We were assured we would have a quote within the week. That was the week of March 17 and still no quote. Very unprofessional. read more

I have used Donner Plumbing for a few years. They've done spring and winter maintenance and also a few plumbing issues. I have been very happy with their service. Until now. I made an appointment to have my winter maintenance done but was surprised at the amount of the bill the tech gave me. It was quite a bit higher than in the past. The tech said I should receive a copy of the invoice by email as in the past. I waited a week. Nothing in my email so I called. The young lady said she would look into it. I waited two more weeks and called again. The lady I talked to apologized and said she would send it out. I received it a couple of days later. I was surprised to see a charge for 75.00 for the hourly wage for the apprentice who came with the tech. I called Donner and asked about this charge with Quinton. Is this usual? I've never seen it before. I'm normally charged a flat rate. I also voiced that I think I should have been told ahead of time. Quinton said he would look into it and get back to me. It's been over two weeks since. No response. Being ignored? As a side note - my appointment for that day was from 1:00-3:00. They showed up at 8:00. I wasn't quite ready but went ahead and let them in. Going with another company. read more

Technicians showed up on time around 3:00pm wearing Chy-na masks. Worked a few hours and then left to return the next day about noon. There was quite a few upgrades from old water heater installation. Job came out great. Pricing a little on the high side but then again so are most plumbing fittings. Technicians deserve five stars but then again, I didn't give my grandma five stars either. read more

Donner Plumbing & Heating - New electric water heater install... - Plumbing Near Me - Albuquerque, New Mexico

I was very impressed with their work and their customer service. It starts with a friendly hello from the receptionist, then Neil takes over and is always there to answer any questions or concerns, especially when you don't know a thing about plumbing or HVAC systems. ( like me!) John came out to do the service on my HVAC and communicated so well with what was needed to be done. He was so courteous and efficient. I was very impressed! I truly appreciate having cool air in my home, thanks to Donner Plumbing and heating. You guys are top notch read more

These guys are great. I have had them out 3 times. The first guy was a bit cranky, so I thought that it might effect the quality, but I was wrong. He had solid work, worked at a fair pace. The second guy was even better! He was super knowledgable, methodical and did not waste one bit of material. Very clean job. And it was a difficult job (triple sinks, water heater and water filter). Most of all, the management was outstanding. We ran into some hiccups with materials, but these guys were on it. Quick to make it right and straight-forward. I always judge companies by how they handle the difficult situations. These guys nailed it! I'll recommend and be back! read more

Donner Plumbing & Heating - Plumbing Near Me - Albuquerque, New Mexico

I am currently living out of state and I had a leak in our rental and Donner Plumbing came out within a day to fix the leak. I was very pleased with the customer service and the speed of which the job was completed. The price was great as well. I will always use Donner Plumbing!! read more

Good service great job honest and reliable! Great rates nice to see an honest business not gouging customers!

This company is amazing and its reputation unwavering. It has stood the test of time delivering excellent customer service and satisfaction. From the first conversation I had with Mike and then Neil regarding my failing evaporative cooler and the fear of having to replace the unit to feeling confident that I was working with a company with values, honesty and they genuinely cared about my situation. The technician arrived and I explained to him that I was hopeful that he could "save" my AC because purchasing a whole new unit was not in the budget. We went up on the roof together and he showed me some of the issues, and then he provided solutions. He was able to get my AC up and running. YES! We will not have to face the summer in heated misery. He was friendly, knowledgeable and just down right amazing. I was dancing with joy! Thank you Donner Plumbing & Heating. You were answered prayer. read more

Called to inquire about a recirculation pump for our on-demand tankless water heater. Asked if they have a compatible pump as I've read not all pumps are compatible and would give the model nunber. Service tech wasn't interested and said "if the Tech had to research and run around to find a pump it would be billable hours". So I then stated he was unable to help me to which he replied "yes he was unable to help me" so I stated I'll call a different plumber. Now their site says they will help me but this guy just lost business for his company. read more

This was my 3rd time using Donner Plumbing, and it was just horrible. None of my experiences with them have been good, but they have been cheep, and being a renter I only have a small amount of say in the matter, but after this last time, I will not let these people into my home again. The first time I used them, they were called to fix the hot water at my house - they flatly rejected my suggestion for a tank-less water heater saying they would have to install a new line to make my space work for a tank-less. Then they spent a month finding a very specific small water heater that they had to install a new line for.... The second time I used them it was to fix a leaking water faucet in the bathroom. This was in April of this year (2020) - two men showed up to my home without masks on and after replacing the cartridge declared that they could not fix it easily and that tiles would have to be removed. About 2 weeks after they installed this new cartridge, the leak went from about 4 gallons a day, to 9 gallons an hour. You read that right, 9 gallons an hour. I requested a second opinion. Second opinion agreed that it all needed to be replaced, and so Donner was called in again. A 9:30 am time was set up for them to fix my faucet, and then to help my neighbors re-light their water heater. One repairman showed up to my house around 9:50, and asked me where my boyfriend was like he would rather not be talking to me. He put his tools down and then went to tell the neighbor that the water would be off - he came back to my house to get his tools and, without a word to me, left to go fix the neighbors problem first. When he left without a word, he used the back-door of my house, so when he returned around 11:15 AM I asked him to only use my front door, he seemed offended. He finished up around 11:45 am, and left in a hurry. He did what he was supposed to do, but when I went to look in my bathroom, about half of my white washcloths, and the tension bar on the toilet paper holder were gone. I looked around everywhere, still have not found the tension bar but found my washcloths in the outside trash, in a black trash-bag with the broken tiles. He used, and then threw away 4 of my washcloths, and for the record: there were paper towels available. Who does that? In the photo provided I am holing up a clean washcloth, the ones in the tub are the ones he threw away. TLDR: Mask-less in April, lack of communication, possible sexism, and they threw away possessions of mine. Do not recommend. read more

Donner Plumbing & Heating - Still no idea where this went, but it was there when he came into the bathroom. - Plumbing Near Me - Albuquerque, New Mexico

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I have worked for companies that either used Donner Plumbing or had them as a client. I needed a plumber in a hurry and had called one I had previously used before but refused to bill me. I called up Donner and spoke with I believe his name was Kyle. He fixed me up with a plumber the next day and billed me. We still have companies that believe in customer service and Donner Plumbing is definitely one of them! read more

Today Donner Plumbing & Heating sent Juan to our home. He was here at the time promised, thank you, and installed a new kitchen faucet we provided. I anticipated the install would take an hour and a half, he finished 45 minutes after he arrived!!! Thrilled with the install and the respect Juan showed during the install, protecting our counters and adhering to social distancing and wearing a mask the entire time he was in our home. This is a great plumber and we will be using them in the future for our plumbing needs. Thank you Juan and Donner Plumbing. read more

Great service. Was expecting a long wait for service on the swamp cooler but was able to schedule it the same day. Technician was knowledgeable, professional and had the unit working within two hours. When I called their main office both people I spoke to were personable and pleasant. read more

I just love these guys! They are always on time (sometimes early!), do a great job and are reasonably priced. I trust them completely! I recommend them to everyone I know, and they have all been as happy as I have been. read more

I'm very happy with Donner Plumbing. They got me a on the schedule right away and Juan did a great job with a variety of plumbing projects I had. He showed up right on time, wore a mask, was very respectful and let me know what all the issues were. read more

Just had my hot water heater replaced by these guys. They called me first thing in the morning in response to the message I had left the previous evening. They gave me a quote that was exactly what it cost. The plumbers who arrived were polite and completed the task quickly and efficiently. My previous plumber recently retired after 45 years of business and recommended this company. Glad he did! read more

I called regarding a leak in my ceiling. They let me speak to a specialist, He explained the process, The next day they came, with masks on, immediately found the problem and fixed it. They are very professional and reasonably priced. I will use them for all my plumbing needs. I wish they did more than plumbing. read more