Do not do business with this company. After I had been a customer of theirs for 5 years I had a problem with a new unit just 5 months old. Due to the inco mpetence of a service tech, I was left without heat for 11 days and finally I had to replace my entire furnace (with another company) after I was ghosted by this company. Very disappointed in Chuck. read more

We've used American 1st for several years. Owner Chuck is hands-on and stands behind his work. Whether a seasonal system check-up or repair of one or more components, American 1st technicians always outline the work to be done, costs, and make sure you understand the work being performed. I especially like and appreciate that Chuck hires and trains HVAC apprentices. American 1st apprentices are well supervised and will be 100% ready to join the trade. I highly recommend American 1st as a quality, local business. read more

I have been a customer of America First for over 20 years, and have been satisfied with the service received. Nine years ago I had America First install a complete new system, including trunking. I also paid for a ten year service agreement with them, which included two maintenance visits per year. For eight years this worked well, until the present owner bought the business. He made one maintenance visit, and told me I needed a part, I then told him that I was covered for parts and labor. I have not seen him since. I sometimes wonder at the business acumen of some people, in one year I will have to renew my maintenance contract, he will certainly not be getting my business. I have tried contacting the owner by email, and text messages, but he refuses to answer me. He has no understanding of customer service. If you intend to employ this company, ask yourself, "What happens if something goes wrong?". Do not go anywhere near America First! read more

HORRIBLE! I took this company up on a summer "AC tune-up" special to make sure our air conditioning was working at optimal level this summer. We have had no problems with our system, that is UNTIL America's 1st came out to our home. Shortly after their first visit, our AC stopped working. They came out to "fix" it. Shortly after it broke again. When I called a different company to come the 3rd time, I showed the invoices and repair explanations to this new technician. They told me that the repairs and costs quoted made NO SENSE. The costs for everything quoted by America's First were double what other companies were quoting. So, bit of advice... this company may get you in with their "special price for tune-ups", but trust me, they will end up getting a whole lot more out of you later! Don't let them touch your AC units! read more

I'm all for trying to make a buck or two, but must you really spam people's home phones to get people to buy your products or to get them to have their systems inspected? I don't think I will be using this company just for the fact that they have just repeatedly called my home multiple times a day (for almost two weeks) for me to tell them I am not interested. Oh, and they don't leave messages like normal people -go figure! read more

American First Heating was my HVAC service contractor for the past two years. The workmanship quality is below safe levels . On the first visit the tech tried to tell me that the attic unit air handler was broken, upon review and inspection he had unplugged it and quickly passed it off as an oversight. Every single visit has resulted in a up sale of new capacitors to replace ones that were showing signs of ware. We have AHS insurance which covers items like this. Last summer the tech left the caps off of my Freon lines, which caused leakage and the breakdown of the system a week later due to a burned out motor. They cancel scheduled visits, it happened twice this last visit. After attempting to turn on our AC this past weekend the compressor failed to work, I called our warranty company who sent out a tech to have a look. The tech immediately asked me when the last service call was. It was 1/17 for the heating maintenance. The tech from America First had unplugged the external ac capacitor to the main ac condenser unit, which in my opinion could have caused a short and potentially a fire hazard. Here is their response to my inquiry concerning 100% customer satisfaction. "Thank you for your letter informing us of the problem at your most recent visit. Although we do strive for perfection in the performance of our duties, human error does unfortunately cause occasional mistakes. Had you given us a call and informed us that your cooling system was inoperable we would certainly have sent a technician out expeditiously to ascertain the problem. Having found a problem as described by you and the picture that you included, we would not have charged a service call to come out. No that you have taken other remedies in calling your home service warranty company of course that is not possible. As we did not receive a call that would have enabled us to correct the issue at no charge to you, and being as you are no longer under a maintenance contract with us, I do not see anyway that I could further assure your satisfaction. By policy we do not refund charges incurred by customers for other service providers if we have not had an opportunity to correct errors made by our technicians. This policy is the normal for most companies not just service companies. Denny's for example may give you the meal for free if your eggs are over cooked, or even recook the meal, but certainly would not pay for your breakfast at another restaurant. Again, I am sorry that you had an issue with your last visit. I wish we had been given an opportunity to correct the error and save you the expense. Under the circumstances and following our policies, I can do little more than offer up our apologies for your inconvenience." End Response. Is this the company you want to work on your AC? Can you trust this safety record "human error does unfortunately cause occasional mistakes"? After their record would you call them back to fix a problem, or call someone else? read more

Avoid at all costs, I signed a service agreement, spent the last 6 months trying to get someone on the phone to schedule said agreement, never got a return call. I finally started calling for a refund and was given 65% back on what I paid for and told I should be happy since it was the holiday season. Lucas and Billy were the managers I talked to, terrible with customers and don't care about making sure people are happy with their service. I was told multiple times on the phone that they can't control what their employees do or tell their customers. The entire conversation Lucas told me it wasn't his fault, so I guess they don't hold anybody accountable and don't care if the customers are happy. The technician, who they fired for letting me sign a service agreement that was set up for Saturdays, was a great guy who knew what it took to make the customers happy. Rachael has answered the phone the past couple days and has been great on the phone. Whoever is in charge of management has no idea what it takes to satisfy customers and run an honest business. read more

Please make sure that you check this business out throughly before you decide to do business with them. We are definetly not happy with their customer service and method of doing business. They will tell you that your HVAC needs a small part that is inexpensive and then give you an unreasonable price to have the part replaced or offer you the option of a two year contract for approximately $5.00 less than the part and tell you that if you sign the two year contract that they will waive the price of the parts and installation. It is definetly a sales scam to coerce you into signing up for their 2 year contract. They are not a BBB accredited business. I filed a complaint with the BBB and they have not even had the courtesy to respond. The BBB has notified them 2 times regardiing this. I just do not feel that this is good customer service. read more