I called JF Air on a Saturday because my a/c unit was blowing air that was not cold. I recognized…read morethat the outside unit was the problem - the fan was not turning. So I called and left a message. Jason called me right back but informed me that he does not service Rock Hill. Even though he could not come, he walked me through possible problems and solutions. I identified the faulty part, and then I was able to find the correct capacitor and replace it. So, while he did not come and service my unit, he was very kind and helpful to me and helped me solve my problem and turn the a/c back on! While I can't use his services, I recommend him as a good and helpful person.

Our heater stopped working and we were able to get a next day appointment. Service was prompt and…read moreoverall price was very reasonable. Our heat was back on that same day. Would definitely work with these folks again.

I chose Air Care Heating and Cooling because I grew up in the family owned HVAC business with my…read morefamily in the Midwest. I wanted to work exclusively with a local, family owned company who takes the time to get to know their customers and cares about a long-term business relationship. When I called their office Michelle was absolutely amazing! She even let me get my dad on the phone (yes, I'm grown - lol) since he's been in the HVAC business for many years and doesn't live in this area so he can't take care of it for me. Michelle allowed me to ask every single question I had and she answered it with patience and sincerity. I felt 100% comfortable knowing this was the right company for us to deal with and handle the HVAC needs for our home. I highly recommend this company for all of your HVAC needs. We've signed up for the maintenance program which is fair and shows how they value their customers. If you're looking for n amazing HVAC company you've found them here! Matthew Ross did our maintenance today and I couldn't be happier!

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!

Mike explained everything very well where I could understan. I like he put slippers over his shoes…read more He called to give me an estimated time and was on time

Overpriced and Poor Quality Work…read more Exact Temp Heating & Cooling repaired my HVAC on June 10th and overcharged me for the job. Less than two months later, the system failed again. Instead of standing by their work, they tried to charge me for another repair on the same unresolved problem. Very disappointed -- poor value and no accountability.

Requested a quote and service through Yelp to many, and they were SO fast, responsive and…read morerespectful. Price was very reasonable and they were able to fit us in for the next day. Kayvan came out, called me to explain everything multiple times (as the jargon can get confusing). He was respectful, patient, and super knowledgable. I requested he let me know what he was doing every step, as I was not home, and he was very responsive. Will definitely be using Exact Temp Heating & Cooling again. Thank you!

Excellent experience from start to finish. Josh was professional, courteous, and reasonably priced…read more He responded quickly and was able to come out the very next day to install our new outlet. The work was done efficiently and everything looks great. It's hard to find someone this reliable. We will definitely use his services again and highly recommend him to anyone needing electrical work.

My family lost use of our garage outlets this past weekend and placed our problem out on Yelp…read moreSunday 3/23. Josh at Blue Collar Trades, LLC contacted me in less than 1hr of my posting. Many others did as well but Josh was the only one who offered to come out that day and address (Sunday). Josh arrived on time, quickly diagnosed the problem and resolved it. He even had me simulate what caused the issue and looked over the other breakers. Ultimately, he determined we had a failing breaker and got us up and running Sunday until he could replace the problem breaker with a new one on Monday. Josh was prompt, polite, knowledgeable and reasonably priced. I would recommend anyone needing an electrician, reach out to Josh at Blue Collar Trade. Outstanding job Josh! Thank you!!

They did a great job of figuring out what the problem was. Apparently the person that put in our…read moreheater used the wrong wire.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Titan Heating and Cooling provided us with great customer service and quality work! Ken and Chuck…read moreexplained everything thoroughly and answered all our questions. They were not pushy with trying to make a sale and we appreciated that as it gave us time to really weigh our options. We ultimately decided to go with them and very happy we did. They did an amazing job and cleaned up everything right after. We highly recommend them!

Great customer service. Timely and effective appointment! He even pointed out an important issue…read morethat I need to fix in my attic and sent photos of his work. Would definitely recommend Titan.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Bohdan replied quickly to our request for service on my mother in laws washing machine and was able…read morewith pictures that we sent to give us a quote over the phone. He scheduled the visit on a weekend afternoon for the next week and was accommodating to our schedule. He was good and proficient. He noticed a secondary problem with the machine and update his quote and ordered an additional part and came back as soon as he received it. The price was affordable and we really appreciated his almost instant response to our texts.

First, I never post negative reviews; however, this is a warning not to trust this company…read more Comfort First Heating and Cooling are contracted with American Home Shield. In 2022, our upstairs unit was 100% replaced by AHS with same superior product. Our home is 25 years old. I had two reputable companies come out after Comfort First, to give an honest assessment, review their four proposals, and interpret what each option was and why the first two would not have fixed anything, making them a 100% waste of money. A fraudulent scam. They were dishonest, committed fraud, and attempted to get me to sign proposals before submitting them to AHS. Landon, the Manager, told so many lies he couldn't keep them straight. All he talked about was financing, and for only a little more a month, I could get a "High Performance" package with him. You will see his 4 "Proposals" and "FINANCE" options attached. Request with AHS-July 22, 2025. Tech says the unit terminal will have the office call to schedule the Manager to come out to go over options. Landon comes to my home, sits at my kitchen table with 4 Proposals all ready to go, side by side on his computer, all ready to sign. I question AHS process, submission, products, everything. He doesn't need to submit because he does it 6-8 times a day. Your plan sucks, here are your options. He proceeded to bash AHS, conducting a product search across the country to find the cheapest and it will take 10-12 weeks to be replaced in July. That afternoon, he closed the ticket with AHS, saying the unit was working fine. I guess he thought I was going to sign up. That's when the nightmare started with Comfort First and AHS. AHS has class action lawsuits for denying & cheap offers of cash out etc *This has nothing to do with AHS. I can't imagine how many families this company has ripped off with lies, fraudulent diagnoses, and 180 Months financing at 9.99% We finally replaced with Air One Cooling and Heating. Working with the owner, Billy Massey, was a 5-star experience. He and his crew earned all of his 5-star reviews. My background is in sales, marketing, business development, and finance. I picture my parents at their kitchen table being lied to, pushed to sign with an install tomorrow. That is why I am writing this review. i will also file with the BBB and the state attorney.

Five years later to update and maintain that five star rating. I remain very pleased with Comfort…read morePlus. I have a maintenance contract which means they come out at least twice a year to check on the air conditioner and the furnace to make sure it's all operating at peak efficiency. Speaking of efficiency, I've noticed a big difference in our electric and gas bills. I would expect this since we replaced equipment that was 20+ years old, but this was pretty dramatic. Not enough to pay for the new equipment quickly, but a definite improvement. Today's update is because the technician for today's "pre-summer" check of the air conditioning unit was wonderful. Bianca arrived on time, was tidy and professional, did a full and complete check and handed over a detailed checklist of what was validated and how well our system is operating. I'm impressed! [Review 16901 overall - 887 in South Carolina - 417 of 2022.]