Alterations were done well but had missing buttons and clips after it came back from dry cleaners…read moreand had to buy another outfit for the wedding

I went to Xpress Dry Cleaners and Alterations to have several garments (1 pair of shorts, 2 pairs…read moreof capri pants) altered. One of the seamstresses, initially altered the three garments and did a good job on the shorts and 1 capri pant, but the other capri was a little too tight. I went back in to have the capri pant redone and spoke to another seamstress. I showed her what needed to be redone and how I wanted them. She was pushy and dismissive. I had to go back twice to pick them up because she didn't have them ready even after promising they would be done in a day. I tried them on and they were even tighter than the first time I had them done. So, I asked for my money back from the alteration, which I did receive, but when I got the pants home, I realized that she had put a hole in the side seam when she was removing the seam to work on them because she used a razor blade instead of a seam ripper which is the proper tool. So, she had to make the side seam bigger than was measured in order to hide the hole. Now I have a pair of capri pants that I can't wear unless I can get another seamstress to correctly alter the garment and somehow repair the hole. DO NOT go to this shop for alterations, there are plenty of other places who will do a better job. Their work is sloppy and while some of the people in the shop are nice, the seamstress I dealt with isn't. I had to give it one star. If I could have given a zero, I would have.

Insane process for pickup and delivery... I hand my stuff to the driver and say this bag is wash…read moreand fold and these 3 shirts are dry cleaning.. he says OK... great... well, all my stuff got dry cleaned... my tiny bag of clothing that was by the way just a test run... and an experiment.... got dry cleaned.. my bill after a 25% discount was $85... and now they say my clothes have been delivered... not at my front door not at my patio where they were picked up.... the lady at the store says... speak to your concierge.. which she cannot pronounce... i am not that posh i don't have a concierge... so where are my clothes that have cost and arm and a leg to launder and by the way.... not wash... all dry cleaned which I specifically did not want.... A manager will reach out to you tomorrow So my clothes are going to sit outside somewhere near my condo/building overnight because you cannot tell me where they are until the manager speaks with me in the morning Yeah, like... glad I experimented with nothing of particular value other than the 3 shirts I wanted dry cleaned.. hope it doesn't rain tonight...

Sales clerk is rude. I brought in a sofa cushion cover for a minor stain cleaning. Made me pay…read morebefore seeing the finished item which looked EXACTLY the same, stain and all. I was told "we don't guarantee stain removal. Did you give permission for a wet cleaning?" Quality upholstered fabric is dry lean only! I spent $20 for nothing but rude, poor quality service! I will never recommend this place!

We came for an out of town wedding and the bride needed her wedding dress and veil pressed/steamed…read more After a little research, I dropped it off , scared bc if I chose the wrong place or something happens, I'd feel horrible. But it was Perfect! And ready for a wedding!!! The staff were friendly and helpful. Even put it in the car for me!! Thank you!!

Friendly on time service with decent prices for the area. No complaint with their quality.read more

I am visiting from out of town and needed a dress hemmed within a 24 hour period for a special…read moreevent I am attending. Anna got it done for me promptly and beautifully. Highly recommend

‍‍‍‍‍ Do NOT use…read morethis UNprofessional WORTHLESS DRY CLEANERS !! Personal Touch shrunk five of my drapery panels four of them almost four inches, liners are randomly longer in areas, note the staple holes where my drayUSE to hang and were stapled to the baseboards UNTIL Personal Touch totally screwed ip my drapery!!! Plus I paid for them to screw up my drapery!! This business refuses to correct their f--- UP!!!

For the record, love these guys!!!…read more When we first moved here we tried the local cleaner and that didn't go so well. After asking around, Touch of Class was recommended... highly! It's a great shop with very polite staff. They turn things around promptly and have very convenient hours. The one time I had a complaint about a strain on a shirt, it was corrected to my satisfaction. My wife and I have been customers for 2 years and she is very pleased with her dresses and 'things' as well. I would totally recommend this to anyone looking for a good trustworthy place for your dry cleaning.

Very nice folks, but if you are looking to clean a woman's business shirt they will charge you over…read more$6; whereas if it was a mens business shirt it's less than $3. They will do rush work, which I really appreciate but they are too expensive for business women to frequent them.

Update: Tide was able to buy me the exact same shirts after…read moresome back-and-forth. They said the problem at the off-site cleaning facility had been fixed. (I was not the only customer to have items damaged.) After trying a couple different dry cleaners, nobody has the convenience of Tide's drop off and pickup service. I dry clean four or five shirts per week and there's just no one else who can compete on convenience. The shirts aren't 100% wrinkle free when I pick them up (placket, cuffs) but realistically, they're the only game in town.

Super friendly staff. Timely in turnaround. A tad pricey . It would be nice if they figured out how…read moreto reduce the air scent. Its overwhelming to anyone with allergies or sensitive smell.

I rarely dry clean - I'd rather hand wash but brought in almost new Lily Pulitzer dress bc I had a…read morechocolate spec on it. Not only did they fade the the dress, they tore the lace! Looks 10 years old now! They offered to sew the lace but that's not good enough. Dress is ruined and I can't replace it. Didn't get the stain out but ruined the dress. Should I have to pay or should they pay me?

We agree with other reviewers. This place is a bit shady…read more Steer clear. They only pressed a few things for me, but I wouldn't under any circumstances take anything of any value to them to dry clean. Their location is handy but really not worth the bother. Find a reliable and reputable place that doesn't have all poor reviews. Those reviews should be a red flag.