We had the DISPLEASURE of flying with AA July 20, 2019 & July 25, 2019.
Where do I begin?...
First, upon checking one bag, we were told, due to our bag exceeding fifty pounds, the cost would be $100.00. Our credit card was charged $130.00!
No gate number was provided to us! We had to wander aimlessly and ask an AA representative, who was RUDE!
All representatives were RUDE! We were told we could NOT board the plane after first class was called. (We had a service dog and a stroller) We were VIP seating!
We were UNABLE to access the AA WIFI once aboard the plane.
Being in VIP seating, we asked if there was a charge for alcoholic beverages. We were told, YES! (On our return flight from LAS to CLT, we asked the flight attendant if there was a charge for alcoholic beverages. She also said, YES! The passenger sitting next to us, in the aisle seat, told and showed us that alcoholic beverages are FREE!) We don't appreciate being LIED to!!!
Once we arrived in CLT, we were told there was a THREE-HOUR delay! We had PRE-PAID tickets for a show in Las Vegas at 9:00pm that cost us $204.88 and were NON-REFUNDABLE! We understand that weather conditions are not in anyone's control; however, we were NOT offered any compensation for the money and our valuable waiting time that were out!
We encountered the same NO WIFI and NO alcohol from CLT to LAS!
What happened to the good 'ole days where there were screens to view movies (with provided ear/head-phones), actual meals and a variety of snacks (that were INCLUDED; NOT a charge for) as well as FRIENDLY and CALM flight attendants?
We flew with this airline this past Easter and had a POSITIVE experience. That is why we chose to fly with AA again. BAD mistake! Wish we flew with Southwest!
This truly was the traveling NIGHTMARE we had to endure! read more