I strongly suggest you do not rent from here. We have been renting cars off and on for over 20 years. We sign the contracts, adhere to the terms and conditions given to us, we return the car filled up with gas, cleaned out, trash thrown away, and in the same shape and condition as it was at the start of the rental. In late April 2025 we rented a Nissan Sentra from Dollar Rental at the Daytona Beach Airport. The service at the counter was fine, the car was in good condition, and we drove from the airport to see our family. Right before returning the car, as we always do, we filled up with gas and threw out any wrappers or empty water bottles at the gas station. We returned the car clean and filled up - parked it in the lot and dropped the keys off with the staff at the counter - and then boarded our flight home. When we landed an extra charge was reported on my credit card for $100.01 for "interior cleaning." I tried to get someone on the phone, but the only way to reach this company is through an online form. I wrote that we returned the car clean and filled up and asked that the charge was lifted and / or for someone to contact me to explain. Three days later I received an email saying that the rental staff said they had to clean pet hair out of the car. I explained that we don't own pets, clearly did not travel with pets, and that we returned the car clean. They just responded to me (by email, again) with the exact same message about pet hair and that "We completely understand a customer may not wash or vacuum the vehicle prior to returning it to remove normal road grime, etc. However, other similar impurities require more time and detail to remove. In such instances, Dollar will assess a cleaning fee." This is absolutely crazy as we do not own any pets and did not travel with any pets, so the idea of "other similar impurities" (what is that?) is so frustrating. The terms and conditions for Dollar indicates that renters may be charged fess for cleaning that goes above "standard cleaning," which is fair. But cleaning up after a pet that doesn't exist means that above "standard cleaning" is something insane. "Standard cleaning" is also not defined. Don't rent here. I'm still trying to resolve this with Dollar and my credit card company is also trying. This is the first time I have ever written a review on Yelp, or any other site. This is also the first time I have ever sent in a complaint about a company. Do not rent here. read more

This is in regards to all of Thrifty and Dollar car rentals, especially the scam operation they have going on at the Orlando Airport. I prepaid for a car online specifically outlining my need for no insurance. HAD MY OWN. The customer service rude patrol had me scrambling for proof of insurance, which after 20 minutes informed me I didn't need after all. Eventually got my car,got to my location, and magically discovered on my bank account, I was being charged for insurance. I have been reading all the reviews, and it sure as hell appears we are all having the same nightmare experience. Horrible way to start a vacation. Their awful customer service explains why they are bleeding money :( read more

They charged me for an interior cleaning fee of $100 because my service animal was in the vehicle with me. This charge is illegal under the Americans with Disabilities Act. There was no damage done to the vehicle, they simply had to vacuum the vehicle as they normally should after each rental. This is discrimination against a disabled person. read more

My experience with Dollar Car Rental (Dollar Rent a Car) at Daytona Beach was absolutely terrible. The lines were incredibly long, they only had one or two staff members, they lied to my face, they indicated false information on my rental documentation and they broke my rental contract. Please do yourself a favor and pay a little bit more to rent somewhere else. I rented twice through them on my trip. The lines were so long that it took 45 minutes to pick my first rental and over 1.5 hours the to pickup my second rental. My second rental wasn't ready when I got to the counter so I waited another 1.5 hrs until I could leave. When I or others complained to the manager, she dismissed our frustration by stating that "I've been here for 4 hours". The manager also lied to my face about staff calling off being the reason, which I knew was untrue because another rental employee at the airport told me they only ever have 1-2 Employees working. My rental car drop off time was never updated to accommodate the 1.5 hours of time that was missing from me waiting at the counter for my vehicle to be ready. The paperwork that was provided indicated a full tank; this was not the case, so I took a photo of the fuel level. I contacted Dollar Car Rental support over the phone and they stated they would document the issue. When I returned the vehicle, the fuel discrepancy was not documented. I told the manager about the issue and offered to show photographic proof but was told it was not needed and they would adjust the paperwork. While waiting at the airport for my flight, I got an email update that indicated that they attempted to charge me for the fuel despite the fact that I made the manager aware and even left the car with 9/10 fuel level. I went back to the counter and the paperwork was updated and the charge was removed. They also put the incorrect mileage on my rental paperwork; I notified them of this and they didn't update the information, despite my request even after showing them photographic proof. I contacted Dollar Car Rental via email and they simply responded that the charges on my account were correct; they failed to address my concerns around the missing rental time, falsified paperwork and poor customer service from their local associates and phone associates. If you want to deal with snide managers, long wait times, erroneous paperwork, poor customer service and support, falsified charges and incompetent support staff, rent from Dollar Car Rental - otherwise, I'd recommend going somewhere else... I know I will Dollar at all costs in the future. read more

As an airline pilot I have rented literally hundreds of cars all over the world in the last four decades. I've never seen a company this difficult to navigate. Showed up to find my car wasn't there. Grabbed an electric vehicle reluctantly for a significant up charge. Plans changed but website doesn't allow a change of destination even though the robot on directs you to the website before hanging up. Absolutely no possible way to reach a human without driving to an airport. Beyond ridiculous. read more

Attentive and friendly service on arrival and return. Never a long wait. Vehicle was new and clean. Options were nice to have.

these people couldn't find their butts with both hands. I reserved this car a month ago and I have been here 2 hours with no rental in sight. go somewhere else unless you have nothing better to do. read more

Worst. Experience. Ever!!! Car was selected and pre-paid online. Got there and had a terrible experience. Staff was argumentative. They needed my driver license and then lost it. Thankfully they finally found it. Even though it was pre-paid they made me pay a $500 deposit!! Never use Dollar Car Rental!!! I never will again. read more

Reserved and prepaid for a car, only to be told they have none, and they also have no clue when they expect cars to be returned. They expect people to just sit indefinitely and hope a car shows up. Their excuse is "it's bike week." Routine scheduled special events are not an excuse for incompetence - Daytona has been dealing with tourist influxes for decades. Spend your money elsewhere. read more

DONT BOOK HERE . If could give a negative star review I would.They double charged me for a pre-booked and paid for rental. the man behind the counter said he couldn't do anything about it to call a number. I call the customer service line and you can not reach a human being. The loop keeps bringing you to online. I fill out the online form and no one has called or messaged me back. I tried calling the actual location in the airport (different number) and it has the same exact phone prompts and no one takes the call. When I said I wanted to book a new car a person came on the line and said there was nothing he could do because there is no billing ... CLEARLY there is a dept somewhere because the charges are going through immediately so someone has to be over seeing this ! I am at a loss of what to do , no one wants to help and there is NO customer service ! Save yourself from this shady business read more

Only because 0 stars wasn't an option. I booked over the phone with a very nice gentleman two days before Ans sPecifically asked him about my payment meThod being a Venmo debit card rd because I am from out of state and had issues with other rental places. My identity was stolen three years ago so Im unable to get a credit card. II took a $50 Uber to the airport too pick my rental up and was told by the agent at the desk, who was incredibly rude and dismissive that I wouldn't be able to use my card that they had used to reserve the car, she then condescendingly asked why I don't have a credit card. She was so nasty, she has no business in customer service, after I told her I didn't know what to do because I needed the rental to take on the auto train ($400 through amtrack) she said "looks like you're missing your train" left behind the counter and went to smoke a cigarette. In the 15 minutes of her dismissing me the price in Uber surged & cost me 75$ to get back to the house I'm staying at. Now because of this I'm out $125 in unnecessary Uber's, my train ticket & I have to pay for two more days on my rental ($300) I'm from out of state, I don't know anyone In Florida & this company cost me well over $800 because my questions weren't properly answered. If you ever go to the dollar rent a car in Daytona airport look for a the female equivalent to dog the Bounty hunter who fucks her brother & give her for me read more

Wait was horrible 2 people working the counter taking 20-25 minutes per person. Need to get more people or better experienced personnel

Booked a couple weeks ago ahead of time. Was told we would owe nothing at the counter after we paid.... Then was told we had a $500 deposit with the young driver fee(which was expected since I'm under 25 and so is my boyfriend) once at the counter. Was told online they'd accept visa or MasterCard debit cards. Then got a weird look at the counter because we weren't using a credit card and then they wanted our SSN and wanted to run our credit even though we are paying with our own money upfront.... Not a big fan. read more

They had one poor guy working the Dollar AND Thrifty car rental counters and they were completely out of cars...? He said we had to go sit and wait for a car! Us and the huge line of people behind us. What a mess. Not cool. :*( read more

Dollar Car Rental - The line. One guy. No cars......fail. - Car Rental Near Me - Daytona Beach, Florida

Wish I could give 0 stars. I am 66 years old and cannot remember a worse fraudulent outfit then dollar rent a car. Rented a car for 1 day Atlanta to Daytona paid in full with points the price posted in a search of their site of $144. Got to Daytona and returned the car. Charged an intercity fee of $212 on a cc I left at rental counter at Atlanta they told me was for a deposit. Yes I declined insurance and probably agreed to charge without reading fine print,, however that does not excuse them.. Everything about this outfit is a sham. read more

I would like to recognize top-notch service I received from Pierre El Riachy, location manager. He was very helpful, kind, conversational and bent over backwards to help me get a good rental for a fair price. Well done! Also, although I don't remember her name, the female working the counter upon return on Monday, Feb 24 at 7:30pm was very kind and friendly. They both made me feel appreciated for choosing their company. read more

One star as I can't give any lower rented car over internet site before holiday- first time in Florida - sold toll package as, and I quote " very hard to drive anywhere in Florida without tolls " first lie. second lie " no need to refill as it's costs just the same" - that's only if you find a garage that charges $9.99 per gallon instead of around $2.50 Shoddy shoddy practices Dollar I expected better.... will raise these issues with customer services when I return home read more

This is the worst car rental company ever. You can not speak to anyone in the US. Trump was gonna Make America Great Again and we are still calling these call centers that barely speak English i will never rent from these people again read more

So I reserved a car online, nothing fancy. Just a rental for a week and few days. Ended up being 300 some dollars. Awesome!! Going to pick up the car, total ended up being 974. Ridiculous!! I didn't reserve the car for that much, want warned that it would jack the prices up that much! I've rented before and never had this happen! Is it because I'm alone and a woman? Who knows.. I'm really upset!! read more

If you're not a dollar express member, you have no idea what you are missing. The whole transaction took 2 minutes and we were on our way. Great friendly staff. Attentive and efficient. The car was in perfect condition. Another great experience with Dollar! read more

Beware of the fine print! While we had a decent rate for a two-week rental, renters should note that use of toll roads (in our case the Massachusetts Turnpike) results in a $15.00 "administrative fee" per toll in addition to the actual toll (in our case $2.10 and $2.70), resulting in a bill of $34.80. It would have been REALLY NICE if the desk clerk had at least mentioned that using toll roads would result in a significant up-charge. Total rip-off IMO, won't use Dollar again. read more

Great rental experience! We are Dollar Express members and our time at the counter literally took less than 10 minutes. The rate we got for our minivan was by far the cheapest and the vehicle was great...low mileage, spacious, and clean. It had all the bells and whistles too. I will definitely be renting from Dollar when we come back! read more

Great car. Early return fee? Sure. During a hurricane?! Shouldn't be. Not only did I get a fee I wasn't told until I looked at my receipt. In their defense they gave me a coupon. a lot of good that does me when I need to get gas to be evacuated. Anyway, poor on customer service, stone faced rude check in. Excellent car for the price. Don't get caught in a storm though. read more

Booked a standard Volkswagen Jetta, upon arrival they attempted to shove us into a Kia Soul which smelled of baby poop and cigarettes after refusing the Soul. Then when we went back in (90+ degrees on an unshaded parking lot and no assistance) and again asked for a car not that box on wheels. We were given another set of keys - another Soul which was AGAIN dirty. The 3rd time we finally got a car - a compact car NOT THE STANDARD AS RESERVED AND PAID!!! At least it was clean and not a horrible box on wheels. The lot was full of standard cars but NONE were ever offered to us nor would they even consider giving us one. NO upgrades were offered!! The staff could care less about the customers. Two employees, 2 customers including us, and we had to stand and wait in line!! There is NO CUSTOMER SERVICE at this location nor at Las Vegas. The only concern is ripping you off with fees and more expenses and intimidation. NEVER RENT FROM DOLLAR OR THRIFTY THEY ARE THE SAME COMPANY!! There are two other companies they are attached to so be aware. read more

Beware people, this business engages in fraudulent billing for fuel. And they blow you off when you have proof you filled you tank, so they can charge you $10.00 a gallon for a completely empty tank, in my case the tank of my car was smaller than the gallons they charged me for, and then they make it impossible to get a refund. I have rented hundreds of cars from all around the world and THIS IS THE WORST SERVICE AND FRAUDULENT CAR RENTAL COMPANY I HAVE EVER DEALT WITH... They don't care about customer service only about ripping off their customers... looks like thats what they do for everyone... read more

I just rented a car from the Daytona Airport I noticed a charge of $10/day, this was after extensive discussion concerning Toll charge of $ 10/day which I declined because we have only one toll for $.75 at the Sanford Airport, Dollar requires You must go back to the Airport to resolve the issue, That's ridiculous and time consuming. We will not use Dollar again as they are not responsive or customer friendly. read more

I have rented from Dollar many times. I have also rented from every other major car rental company. The service at the Dollar car rental in Daytona Beach International Airport is the worst I have experienced. I had a reservation for Tuesday night at 11:30 PM. The hours state they are open until Midnight. I arrived at 11:25 and they were closed. I returned the next day and was told they were open???? They clearly had left. Then they would not honor the reservation. I wound up with a compact car at a higher rate. The staff is rude, uncaring and obnoxious. I will never rent from Dollar again. If you are looking to rent a car at this airport go to a different company. Don't bother with Dollar. read more

Horrible. Reserved a car for 10:30 am and we are still waiting and its 12:15. They continue to take people and have no cars on site. This is cutting into our family vacation! read more

We booked a car on rentalcars.com. From 10/03/16 Jacksonville Fl to 10/14/2016 Miami FL After the hurricane Matthew the front door got damaged ,so on October 8 2016 we drove to Daytona beach Rental Car Dollar to change cars. The staff consisted of two members, a manager and a clerk who refused to disclose their last names. They asked us if we smoked in the car and we said no. The clerk went to inspect the car to make sure we're telling the truth. On her way there she lightened up a cig and got inside while smoking. Makes you wonder how the car could possibly smell after such an unprofessional inspection or how likely would it be to find ashes inside the car? Anyway she then returned to the office and told the manager that we smoked in the car. After we pointed out that the clerk smoked during her inspection, which she later confirmed to be true, the manager clearly became embarrassed at the revelation and said she's gonna check herself. What she eventually found in the car was some sort of dust or dirt or whatever it was. No one could determine for sure what it was, however the manager could care less about any of our arguments and charged us a 300$ smoking fee for nothing. (Recently they returned back the said 300$ and charged 461$ instead.) There was virtually no evidence to support their claim, they didn't even bother to use a smoking detector. In my opinion this company should face legal consequences for extorting money from customers, especially because it seems that they don't even care about their own reputation. read more

Michelle said she was going to activate the toll road pass for me but FAILED to mention it was an extra $10.50 a day. Had I known that I would of passed on the option considering I paid cash for all the tolls and they REFUSED to return those funds. When I got the car they just handed over the keys, any other time I have rented a car an associate will do a walk through and examine the car with me ahead of time. I went back in to ask because there was all sorts of little dings and trash in the car and told them I didn't want to be held responsible. The whole experience was sketchy from start to finish. Called customer service to request to speak with a manager or supervisor and Michelle called me back to tell me her manager was just too busy to call me back. Save yourself some time and money and just go to somewhere reputable. They offered me a coupon for my trouble... What a joke! read more

We rented a car to get from Daytona Airport to Orlando due to our flight being cancelled. We paid 54. for rental. They suggested we prepay tolls as there are many going driving to MCO. We prepaid and it was only $2 in tolls. No big deal - then we go to return and remembered we forgot to fill up. So we told the guy that we needed to exit and come back around that we needed gas. He looked in at tank and said "you have more than a half a tank, they should charge you no more than $30." Which is high but, ok we did it. (gas is only $154 gallon in Florida). They charged us 99.99 for gas (9.99 per gallon). I called to complain stating that their own employees should be educated on their policies and he instructed us on a price point. No word from management. I will NEVER us Dollar again!! They need to educate their employees on policies or just say "I don't know read your policy" when asked. They were RUDE when we called to complain stating "you should read the fine print - it is in your policy". However, while we were in Florida we had a wonderful experience with AVIS. read more