Dear Southwest, I've been a member with you guys for quite…read moresome time now and I just had the best customer service help from your employee Emily ID number Y276. She went over and beyond to make sure that I was satisfied and that all my needs were met . Her tone voice was so inviting and made the process very enjoyable even though I had a headache of a problem to fix please accommodate her on her heart efforts, which I'm sure she does all the time because she doesn't know me from a fly on a wall. Thank you Southwest!

The baggage claim agent for Southwest at the Harlingen airport had a very unprofessional attitude…read more She is not suited for customer service. Interacting with travelers requires patience, respect, and understanding -- qualities that were noticeably lacking during my experience.

Flying home from HRL, a really nice, smallish International airport. I say small as there are only…read morea few gates but it's very clean and they really move you through security fast! They just put in a new bar near the Southwest gates, yaaaah!!! Beautiful artwork as well! Great airport if you are headed to South Padre or Harlingen, really great TSA service here!

Nice little airport. Never have had any trouble here. It's small and easy to get around. Flew…read moreSouthwest Airlines into Texas. Received my luggage fairly quick. They have the airport decorated with a lot of art sculptures. They also have a few shops in places to grab a bite to eat. The rental car area is very easy to use. It's right by the luggage pick up and you check into the desk and walk right out and pick up your car.

I was pleasantly surprised by the attentiveness and level of customer service I received at the…read moreHarlingen Enterprise location. Not only were they friendly and accommodating but when I was told there might be a wait (and I was in a hurry to get to McAllen), the representative expedited my car so I only waited a few minutes and gave me an upgraded vehicle. Excellent experience!

-10 stars This was one of the most frustrating and honestly…read morealarming customer service experiences I've ever had. I had a confirmed reservation for a late-night pickup at the Harlingen airport. For nearly two full weeks leading up to my trip, I repeatedly called this location -- at different times of day, including the hours I was specifically told to call -- and no one ever answered the phone. Not once. I finally got through to an employee (Carlos) and very clearly explained that my flight landed at midnight and I would need to pick up my rental after hours. I was told -- confidently -- that arrangements would be made and someone would be there. Based on that, I moved forward trusting that commitment. My flight actually landed early, and I arrived at the counter at 11:46 PM -- before my scheduled arrival time -- only to find the location completely closed, locked, and unattended. No note. No instructions. No attempt to honor the reservation. I was standing in an airport late at night with my daughter, with no transportation, no support, and no way to reach anyone -- after spending weeks trying to prevent exactly this situation. I had no choice but to scramble and secure the only vehicle available from another company, which cost me over $100 more than my original reservation and forced me into a larger, unnecessary vehicle. This wasn't a simple inconvenience -- this was a complete breakdown in communication, accountability, and basic customer care. What makes it worse is that I was directly assured this would be handled. That assurance was completely false. I have still not received any response from Enterprise regarding this situation after attempting to contact them numerous times. I would strongly caution anyone relying on this location, especially for late arrivals.

Leaving MSP to FLL. Really long lines for check in and baggage but they were very efficient. Give…read moreyourself time for check in. On time departure and good service for the price.

Absolutely no customer service at this airport. I arrived and no one at counter and when I finally…read moregot someone to talk to me they just said come back later. I just needed to check my bag and my label printed but they were absolutely too lazy to walk over and put it on my bag. That is what I get for flying to a cheaper airport. Next time I am flying to Brownsville as at least they are open and help their customers

Found out after ticket purchase they force you to play $40 for a carry on bag. Will NEVER fly with…read morethem again. AA didn't charge.

Dallas to San Antonio bus nice clean. And quite. San Antonio to McAllen to san Antonio are so bad…read moreyou can feel every bump and windows rattling. Smells bad. Maybe it's just my luck?

I have had to take the bus several times to and from both San Antonio and Harlingen and I have a…read morefairly good experience. My only complaints are that the bathrooms ALWAYS stink up the whole bus and that so far I have run into one driver who was not only rude but shouldn't have a license at all. The Harlingen station could definitely use a good touch up / remodel.....

My two week stay here was very pleasant. The staff here were so sweet. Anything I needed they were…read morealways more than happy to help. The smiling faces in the morning were the best along with the complimentary coffee and cookies. They had a clean gym facility. Breakfast was always available in the morning. Clean rooms. Room had a microwave which was nice. Thank you for your hospitality.

Love the staff and facility. The team took care of not only myself, but many others that was in the…read morearea for disaster relief. We were in good hands. Thank you! Darren from N CA. How is the house mascot kitty?‍

Never did I think I'd travel to Harlingen, TX. But then family moved here. Came for the first time…read moreand was told this was the best place to stay for where we needed to be. It's a great, clean, hotel with friendly staff and complimentary breakfast. The staff is what really impressed me. Everyone we passed by was super nice and greeted us with a smile. They went out of their way to help when we'd have some slight requests. The room itself was very clean too. Very nice and highly recommend this place when in the area.

I come to Harlingen a few days a month for my job and used to stay at the Hilton garden inn, until…read morethey stupidly put in "auto on lights" in their bathrooms that shocks you away when you go piss at 2 am. And you can to keep your fan on "constant". Which is a huge pet peeves of mine. This place however, it's an older property but man older sometimes is better. I can control the lights in the bathroom, I can keep the fan on constant all night. You know, the basic things when you rent a room. That others do so poorly. I'm happy with this place. Close to the hospital and a gym, which if I was the gym I'd work out a deal where you can workout across the street as a part of your stay. Seriously consider doing this. Your hotel gym is... Lacking. To be polite. Folks are always nice. It's clean. I found the new place I'll stay while I am in town.