American is awful. We flew from Salt Lake to Cartagena , Colombia. We knew it was going to be a long flight, but out of 6 flights, 5 were delayed. American took absolutely no responsibility. I paid extra to choose our seats. Instead of letting us choose, American decided to try and separate me and my husband from our 4 young children. They would not refund me for the service I paid for, that they did not provide. The flight attendants were American's saving grace because they worked their butts off to fix American's administrative dumpster fire. It was a terrible experience and unfortunately with 6 of us, we'll likely have to fly American again. If anyone has any tips on how to have at least some ability to fly without a fight on American, I am open to any advice. read more