I recently flew in and out of Idaho Falls (via SLC). Flights were on time and on board crew were friendly. There's no service in economy, but if you're sitting in first there's a quick drink and snack service. I was fortunate to have gotten upgraded on both flights, so I definitely was not peckish or thirsty.
Delta operates the Embraer 175 aircraft on this SLC-IDA route, meaning in first class, it's a 1-2 configuration, while in economy it's a 2-2 configuration. The Embraer plane is one of my favorite aircraft because there's no middle seat (despite it being a smaller aircraft).
The on-ground experience was left much to be desired. The check in process was efficient, but a tad friendly with the counter staff seemed a bit robotic as if they wanted to shoo customers away as quickly as possible. Also, when I arrived in Idaho Falls Airport, my bag took a very long time to arrive - nearly 20 minutes. There weren't any other flights arriving at that time, but bags took longer to come out on the belt.
So while the flights were on time and the in-flight experience was good, the other aspects (on ground within the airport) were subpar imo. So with that I give the Delta experience at Idaho Falls Airport a solid 3* rating taking into consideration both in flight and on ground experiences. read more