Cancel

    Open app

    Search

    American Airlines

    2.0 (50 reviews)
    Closed 3:30 am - 8:30 pm

    American Airlines Photos

    You might also consider

    Recommended Reviews - American Airlines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Alan W.

    I was pleasantly surprised as to the overall great experience I had on American Airlines. I took American Airlines from Pittsburgh to New York JFK Airport. The flight boarded on time left on time and arrived on time. The staff where very friendly and nice . I generally fly Delta but have had bad experiences in past so I decided to try American Airlines. I was very happy and will definitely fly American again in the future.

    Snowy Downtown Pittsburgh
    J E.

    I fly AA about once a week for work... Yeah, there are times when weather and/or the FAA cause delays and then there are times when delays are due to issue with ground crew or other aspects controllable by AA. But overall, they're still an amazingly great airline... Like it or not, they're the best thing we've got in the US. Yes, Emirates and other int'l airlines do first class and comfort much better, but between Delta, UA, and AA, I'm going to go with AA each time! Those whining about issues really need to stick with their discount airlines, which might get them to their destination with no issues if everything goes well. But when things doing go well, those airlines can't offer another plane or better service, so you get what you pay for!

    See all

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sue A.
    11
    7
    1

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Kathryn A.
    264
    29
    93

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - American Airlines

    Review Highlights - American Airlines

    Its changing as they integrate US Air into the AA family.....

    Mentioned in 3 reviews

    Read more highlights

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Southwest Airlines - Cherry Coke Zero magically floats

    Southwest Airlines

    3.4(56 reviews)
    0.5 mi

    I flew RT Pittsburgh-San Francisco August 2026. I have flown a LOT in my lifetime; I used to do a…read morelot of consulting and business travel, US and International, and enjoyed some exotic trips using frequent flier miles. But in recent years, travel became a drag, especially after 9/11 and TSA trying to beat the flying public into submission. So I haven't flown much in several years, but this was a special family get together, so I made the effort. Southwest was a pleasant surprise, it was well-run, the planes were nice, so was the flight crew. Flight crews on United in the past 12 years or so were surly and adversarial to the passengers, but the four crews I encountered were all pleasant, smiled a lot and seemed to care for the passengers. This was also my first time using PIttsburgh's airport since the recent renovation, which also was substantially improved. The flight was honestly pretty painless overall and now I'm thinking I should take some more trips. Thumbs up to both Southwest and Pittsburgh Airport.

    My wife and I were on Flt 156 from ABQ to PIT on 03/28/2026. When we arrived at ABQ airport, we…read moresaw that flight was delayed. We went to customer services to see if this delay would impact the connecting flight from LAS to PIT. The SW Rep told us that the delay was from a flight crew matter (timing out and getting a new crew) for the flight from Phoenix to ABQ, which would be the plane to take us to LAS. Due to the amount of delay, he indicated that it was impossible to make the connection. He tried to re-route us for about 15 minutes. Because SW Air doesn't reciprocate with other airlines, there were limited options. The counter rep (who was very helpful) gave us three options: (1) He could get us to either Columbus OH or Cleveland OH and take a flight the next day and get a rental a car and drive from Cleveland or Columbus to PIT, or (2) Go to LAS, stay overnight (at our expense and fly out in the morning), or (3) Stay in Albuquerque another night (at our expense) and fly out on a 5:50 AM flight ABQ to LAS and then onto PIT. We chose option #3, since it seemed most reasonable and least costly. The delay changed our schedules (as we lost the day that we expected to be at home) and we did have to get an UBER for approximately $45 in the morning for our 5:50 AM Flight (#153, ABQ to LAS). Because it was a SW issue the Customer Service Rep told us that this qualified for a LUV voucher because it was a flight crew delay that caused us to miss this flight; he gave us a voucher form to scan and begin the process. He said it could take up to 30 days to process. I submitted a voucher; I received an email that our case was denied because it was less than a 3 hour delay. I called SW Customer Service; after my long explanation they indicated that they couldn't help me, and to resubmit a LUV voucher. I then saw that my miles from the flight never hit my account so I call Rapid Reward help; this Rep added my miles and told me to send a "Complaint" because this was a SW Air issue and it should qualify for a LUV voucher. She indicated that the response I received was an "automated system" response (a person didn't review it) and I needed to file this complaint in order to have a person (rather than an algorithm) review this situation. She was confident that it would qualify for a voucher. I followed her advice and filed a Compliant. It total, I've now spent several hours working my way through this system. The Result: The next day the Complaint Service Rep told me to file for a LUV Voucher, which I had previously done. I looked for the spot to do this on their website, and it was buried somewhere, but I didn't find it. I simply gave up. So despite two SW Air Reps telling me that I qualified for some type of compensation for this problem, and spending several hours trying to follow up, SW Air's change in policy (taking these voucher reviews away from the Customer Rep staff and allocating them to an 'automated system') prevailed. It's not the 'old SW Air' where customers were treated with industry leading customer service.

    Photos
    Southwest Airlines - All the exit rows to myself!!!

    All the exit rows to myself!!!

    Southwest Airlines - Halloween Decor

    Halloween Decor

    Southwest Airlines - I should have showered...

    See all

    I should have showered...

    Spirit Airlines

    Spirit Airlines

    1.6(78 reviews)
    1.2 mi

    I always enjoy myself in the concourse Spirit flies out of but the Pittsburgh airport is pretty…read moresmall so you can literally enjoy every concourse there and not have to worry about missing your flight as there is only one terminal. I've flown with Spirit a lot over the years and I've never really had a bad experience, but the seats no matter where you sit suck if your 6' tall or more unless you get a big seat up front which I've flown on a lot but now they are always sold out before you book a flight it seems. I purchased an emergency exit seat for this flight because they have great leg room but the seats are so narrow due to those stupid metal spacers in between the seats that are in a fixed position. The flight attendants were average at best in the friendliness department but I have flown to several destinations where they were some of the best. Th pilots were nice and friendly. I've flown to EWR out of PIT several times with Spirit and it's usually problem free but this particular flight was delayed for one hour which pissed me off due to it being a late flight already and I had plans in NJ. It was probably due to that drone bs. There was a little turbulence but nothing too bad. It's normal on this route it seems. I sat in an aisle seat and the middle seat was empty and a very nice lady was sitting by the window who I chatted with for a little bit. All-in-all the experience was decent . The prices make flying with Spirit worth any hassles tbh. Safe Travels :)

    Three hour delay Children set off alarms and they were left…read moreblaring for 30+ minutes No working Wi-Fi on the plane We woke up at 4 and were to the airport three hours early , so we could have a 12 hour day... I hope we get there.

    Photos
    Spirit Airlines
    Spirit Airlines
    Spirit Airlines

    See all

    Pittsburgh International Airport - Pittsburgh International Airport.

    Pittsburgh International Airport

    3.7(770 reviews)
    1.5 mi

    This airport feels massive. But maybe it's just the high ceilings when you walk in the initial…read moresecurity check area. This airport has a modern feel with some retro looking lounge areas. There are also parts of this airport that feels like a modern mall with plenty of dining options. At this point I've only been here twice. Once coming in and once leaving. This airport feels really easy to get around. I'm not sure if I came in at the right times or this place really doesn't feel like it gets super busy. Which is really nice when it comes to my anxiety of way too many people. Even the rental car area is connected so it's an easy walk to and from the terminals.

    I finally made my way to PIT to catch an early morning flight to DFW recently. I'm not a fan of the…read morenew parking lot system at all. The shuttle drivers I interacted with both times were friendly. The names of the stops just did not make sense. Do the names Champions, Bridges, Robotics, etc. identify lots A, B, C, D, and the numbered sections? Quite a few passengers are walking all over the lot trying to figure out where they get off the shuttle, and the location of their vehicles. Not good. TSA for early morning flights is still long, and not as smooth as it was before the remodel. The gate areas are still pretty much untouched. And of course, the tram is gone along with the airplane that hung over the TSA area in the old airport, along with T-Rex. I did spot Franco upon my return through PIT which was a highlight. Exiting the shuttle parking lot with pre-booked reservations there is no information stating that the QR code wasn't needed, and that the gate would just open to let you exit. I spoke with the attendant over the intercom who told me to just go. Is the system that advanced a ticket or code isn't needed to leave? Minor things like this were annoying, and don't make the experience better than the old system, IMO.

    Photos
    Pittsburgh International Airport - Sometimes a flight delay is worth it!!!

    Sometimes a flight delay is worth it!!!

    Pittsburgh International Airport - Cool tunnel to new gate / concourse hub

    Cool tunnel to new gate / concourse hub

    Pittsburgh International Airport - Southwest Airlines gate

    See all

    Southwest Airlines gate

    Breeze Airways - Beverage page 2 and the snack page

    Breeze Airways

    1.9(12 reviews)
    0.5 mi

    Wife and I had to go to New York for my daughters engagement party…read more We looked at all the airlines and the prices and decide to go with Breeze Airlines. As of right now it only flies to and from New York to Pittsburgh, Pa on Thursday and Sunday. That worked out fine for us and booked the flights. I was very happy that the flight went to Islip Macarther Airport rather than one of the huge airports in New York. LI Slip Macarther Airport is 30 minutes from where we stayed and super convenient. I have to say out of all the airlines I have ever flown Breeze is the only one that boarded on time departed on time and landed on time. The stewardesses and all the Breeze staff where super friendly. I have to say Breeze is my new go to airline. The cost of the flight was $44 each way and the airline it self was fine. I will defiantly fly Breeze again and again. I you have to go to New York and you want a great airline defiantly look at Breeze.

    The best thing about Breeze is the cheaper direct flight if you have. The airplanes are upgraded…read moreand the attendants are really nice. The worst thing about Breeze is waiting for them to open before a flight if you have to check baggage. If you have flight anxiety to check in early to not miss your flight don't fly breeze. The kiosks never work and they only start check in an hour before the flight. If you are at a big airport and TSA nightmare you will hate Breeze . Days like this I am thinking I should have went Delta or American.

    Photos
    Breeze Airways - 1st seat

    1st seat

    Breeze Airways - The seats and legroom in First class.

    The seats and legroom in First class.

    Breeze Airways - Waiting for the Breeze to open.

    See all

    Waiting for the Breeze to open.

    American Airlines - airlines - Updated September 2026

    Loading...
    Loading...
    Loading...