I have been flying Frontier out of Islip, NY for the past 7 years. They are kind, friendly and…read morealways helpful in my experience. Security at Islip is Fast, the Frontier counter is very friendly as long as you are not asking for free upgrades or free stuff that you should have paid for and the whole team was efficient. I last flew from Islip to Atlanta in December, 2025 and had trouble with my paperwork for my service dog. Queen Everett who is a Frontier employee was kind, helpful and gave me great customer service to clear up the problem and get me, my daughter and my service dog on the plane. Thank you Queen and Thank you Frontier Airlines.

I'm not often disappointed when I travel and I waited a while to post this review to allow a…read morepassage of time to cool down from a less than stellar flying experience. I've long believed that "personnel is policy" and it seems most certainly true here. On a flight from Long Island to Fort Lauderdale , most of the staff was ok, but there were several attendants that seemed to forget that they were actually charged with servicing a flying public. Short tempered and dismissive are the two terms that seem to sum up some of the attendants and unfortunately tarnished the experience of the others. I hope they fix this soon because the convenience of flying from Long Island could really use a boost with some great service.

I booked a flight on Avelo Air on June 12, 2025 from Islip, NY to Wilmington, NC. However, I became…read moreill and had to cancel. They issued me a credit in the amount of $335.98. I am now trying to use the credit, but they no longer fly to Wilmington, NC. They actually only have one destination from NY (my home) to Charlotte, NC which is 287 miles from my destination. I have requested a monetary refund from Avelo because they can no longer accommodate my needs since they no longer fly to my destination. I am a widow on a fixed income and that $335 is a big deal to me. A travel credit is worthless to me since there is only one destination available from my hometown.

Unless you have no other choice do not fly this airline. There is no telephone number to call (…read moreeven their own checkin and gate agents can't call anyone). Their apt says to use Chat but IT DOES NOT WORK - i.e. NOTHING/ ZILCH. We purchased the option to change our tickets and tried to do it numerous times but just got message that we could not alter. Went back to our tickets which clearly said we could change. We checked their website and there were lots of seats available for sale for the flight we wanted. Isn't this fraud? We had to drive to the airport just to get someone from Breeze to talk to. And then when we were at gate when inbound flight arrived they announced that the captain had timed out and that our flight would be delayed by up to 2 hours while they tried to get another one. They KNEW when our flight was scheduled and the KNEW the captain would time out hours before the inbound flight arrived. So why didn't they have a captain lined up? Horrible airline. If everything goes smoothly maybe would be ok. But if anything at all goes wrong or if you need help forget about it. Do yourself a favor and book with another airline.

Round trip airfare has almost 150.00 technology development fee added to the fare. Nickel and dime…read morewith bunch of additional fees.

So this review is really about the flight crew who were extremely kind, very conscientious and…read moreaccommodating. We showed up at the airport at 4 PM for a 6PM flight. The flight was delayed about 25 minutes which was no big deal. We boarded the plane and was happy because my daughter and I Got an extra seat in our row. As we were sitting on the plane, they made an announcement that it looked like we had two tires that needed to be changed. They informed us that it would take approximately 45 minutes for maintenance to arrive and then approximately another hour. They had a suite on the plane for about 15 or 20 minutes and then came back on the announcements and told us that we were going to have to do you board the plane and that we could leave or are belongings. At that point we actually had to stand online to get our boarding passes re-scanned to exit the point. We then were off the plane for about an hour when they made an announcement That this plane could not fly out this evening. They were flying in another plane which would arrive in about an hour and a half at that point. But that meant that we had to now get back on the plane and get our belongings and bring them off the plane we then had to wait until they called us to get back on the plane retrieve our items and then get back off the plane and then wait a couple of hours for the other plane to arrive. We once again stood on line for a placement and seats and boarded the plane once again. They did give each passenger a $100 credit for their troubles and once we finally took off at about 10pm, the crew members on the place were wonderful.

left my pocketbook on the plane they kept me informed that…read morethey were still looking until it was found and sent back to me with everything in there my wallet with credit cards cash and drivers license down to pens and loose change they were amazing through the entire process

I have tried to use their official site to book a flight. The instructions say to click on the bar…read moreto book a flight but it does not do anything. If they don't take care to insure that the web site works properly , i wonder about their aircraft.

I gave this airline one star, because I couldn't give it none. I got flights to and from Myrtle…read moreBeach on August 28, for flights on Oct. 17, and 24. They were abruptly cancelled on Sept. 16, with no reason. Because these things seldom happen in a vacuum, I send this in the hope that others similarly affected will contact the FAA, and an attorney with their complaints as I have done.

I don't usually fly out of MacArthur Islip Airport, but I thought it would be convenient for a trip…read moreto North Carolina. Unfortunately, our Avelo flight was delayed three times. TSA staff seemed irritated and were saying they were closing in 10 minutes, even though the flight wasn't scheduled to depart for another two hours. It felt rushed and a bit unnecessary. Overall, the experience was okay. I wouldn't say I'll frequently fly out of here, but I would consider it again if it's the most convenient and affordable option.

What's not to love about this tiny airport that now has JetBlue? TSA is a breeze and the agents are…read morea dream. The offering for food and shops are small but with Blue Point Brewery and Dunkin here in the Southwest terminal you don't need anything else. Such a breeze compared too the bigger airports. See you later NY.

My husband recently took a business flight to Oklahoma. He had a medical crisis on board and…read moreneeded to come back to Islip. His bag was sent on to OK. My husband was in the hospital, so I called to ask them to look for his bag. I called and they told me they would take care of it. My husband had many clothing pieces in this bag, meds etc. and really needed it back. It took a few days, but the bag made it back to Islip. I explained the situation to a southwest employee(that he could not pick it up because he was sick) and that I would need to get it. I went to the airport to pick it up and I had no problems. She even wished my husband a speedy recovery and I truly appreciated that! It is nice when the airlines work with you. I have never had a problem with this airline, and I have flown several times.

BEWARE! Recently I attempted to purchase 6 seats at Southwest.com. Price when I started the process…read morewas $141 per seat or $846. By the time I entered the 6 passenger's names and my credit card info the price jumped up to $257 per seat or $1,542. WOW an 82% increase. Called customer service and they were of no help. Representative and her supervisor both said someone must have purchased the tickets while you were entering the passenger info. Truth or bait and switch. You decide!

I have been a customer on 3 previous occasions which were great…read more December 23 2025, I was scheduled on a flight, only to be contacted on December 19, to tell me the plane was not available. But Luxury has a replacement jet for $6600.00 additional, take it or lose the house and rental reservations that have been paid. I as to split the cost and the answer was a big NO. A nice bait and switch gave me no choice but to pay the additional $$. Luxury has lost this customer.

Looking for a very liable luxury private charter jet experience with exemplary customer service?…read more Look no further. Luxury Aircraft Solutions/Jetmembership.com has been so good to me and my family. Their pricing makes very clear sense and is EXTREMELY competitive. When they say wholesale, they mean wholesale. I've done side by side comparisons from other charter companies and Luxury Aircraft Solutions/Jetmembership.com ALWAYS comes in lower. Some of the best values with aircraft types too. Safety is ALWAYS kept as a core value of this company. They would not dare offer you something that was not safe. Membership: Pay $3000 a year or $250 a month at jetmembership.com and you truly unlock some of the best pricing in the industry. Think of it like a Costco business structure: the mark up at Costco is not very high on the products Costco sells but the vast majority of profits are made on membership fees. Very straight forward business concept very little BS. Customer Service Experience: First and foremost with a business: people are everything. It's what makes a company great. I would like to take this time to single out Jack. He is so so so professional and beyond great at his job. I have contacted Jack with so many questions. He is always very responsive and kind natured. Perfect example of what you would need/expect in the industry. No matter the request, he responds within a very quick time frame. He always has been great to work with. Even when I was not a member of Jetmembership.com and was just looking for a good price on a charter. If there are any questions from a customers end. Please feel free to reach out. I'd be extremely happy to share my experiences with you.

I used the service both to and from Mac Arthur airport. The dispatch service is awful. I booked way…read moreahead and they did not call to confirm night before like they said they would. I had to call them. They had the wrong address for pick up in the system so it was good I called ahead. The taxi arrived LATE. The driver was very friendly. When I called for from airport week later dispatch again was awful. I was told they'd be there in 15 minutes had to call twice since they did not show. It took them close to an hour to show. With both calls it was very unclear, having to constantly say we have bad connection please repeat. If they don't fix issues with their dispatch service they will lose many customers.

The Hampton jitney drops you off at a gas station off the LIE and the airport doesn't provide any…read moretransportation. You can call Village Taxi and have them pick you up but It is much cheaper to take an Uber though! They get upset when you don't use cash and you have no idea which car is on its way to come get you or their ETA. Not friendly drivers