This company is AWFUL. My home warranty company sent them out--the tech has come to my house 4 times...each time it has been some other excuse. I was told they were ordering parts---waited forever for parts only for those parts to not fix the problem. They straight up lied to the warranty company. I've been jumping through hoops to try to get it fixed, and now it is two weeks before Thanksgiving and it's unlikely it will be resolved. The secretary is an idiot and never seems to know what's happening. The supervisor is "only available after 7"....shadiest company I've ever seen. read more

Just to be clear, I would have never used this company based off of reviews. I look at places before I go with them. This is a company my landlord contracted. My fridge was not working. Dishwasher was working, but being weird. The morning of the day the technician was coming out, my fridge started cooling again. So when he got to my house he put his hand inside the fridge and said it's working. Then went straight to the dishwasher and started messing with it. Said the motor needed to be replaced and left it full of water. He told us he would be back in 3-4 days. He arrived about 9 days later. 2 days after he left, the fridge went back out again. The 2nd time of him coming to repair the dishwasher I made him check the fridge. This time he says the compressor needs to be replaced and he'll be back in 3-4 days. It has now been 10 days with no response. Living without my refrigerator for for nearly 3 weeks now! Everytime I call the "office" which is clearly not an actual office. They ask for my address and say someone will reach out. This place is not your worth your time and I guarantee I will not receive a response to this review. read more

Came out to fix washer. He had no clue what to do. Came for the easy money and said for another $50 I can check the circuit board and get it fixed. A lie! Paid my bill and gladly showed them the front door. Waste of time. read more

Run! This company takes your money and doesn't follow up. They "say" they ordered a part and blame the manuafacturer for weeks delay....but who knows? poor customer service. read more

Came to replace a motor in our dryer. It was working prior, just making noise. Replaced motor and left. Turned dryer on, it started shaking, made a huge noise and now does not work at all. Called to office. He told me they didn't fix my dryer, they fixed my dishwasher. I said no it was my dryer. He contradicted me two more times, rudely and then said he found my work order and then proceeded to say tough. Worst customer service. Rude. Rude. Rude. Will NEVER use them again. read more

Warning to prospective customers - this company is absolutely terrible. I called them to fix my 4 year old washing machine and it was a huge mistake. If you value your time, your money, or work quality in any way, run as fast as you can in the opposite direction. My first appointment was scheduled at a specific time of day (not a range), yet when I called them an hour after the technician should have arrived, the dispatcher told me that he was scheduled to be there between 1-3pm, something that would have been nice to know before I left work to meet him. Once he got there, it took him a while to perform the diagnostic test, then he told me he didn't have any parts in his car, so he would have to come back another day to finish the repair, but first he made me give him partial payment. The "repair" took another couple hours during the 2nd appointment. When he said he was done, he turned the washing machine on to show me that it worked, then quickly turned it off again. I paid the remaining balance at that time, the technician left, then I later tried to do a load of laundry. About 5 minutes into washing my clothes, the machine started making a loud, constant grinding sound, so I turned it off again for fear of doing further damage to the machine. I called the company again to schedule a 3rd appointment, and then made arrangements to miss work a 3rd time. On the 3rd appointment day, the dispatcher called me before the technician was supposed to show up to tell me he wouldn't be able to make it because he was having car trouble and asked me to reschedule. Since I had already paid for the repair in full by this point, I didn't really have a choice, so I rescheduled. On the day of the 4th appointment, I waited until the close to the end of the 2 hour window and hadn't heard anything, so I called the company. The dispatcher first said that the technician was having car trouble again and wouldn't make the appointment. When I reminded her that she had already given me that excuse, she changed her story and said that I never scheduled an appointment for that day after all. I've now asked for a full refund since I've now missed work on 4 different days and I still can't do my laundry. Shockingly, I haven't received any refund yet. I'll also add that this dispatcher was extremely rude during every single phone call and never apologized to me for any of this. read more

Shady. This company has at least 4 different names and several phone numbers. They claim to be BBB certified, but I can't find them. The people who answer the phone are dispatchers and can't help me with any other concerns. The supervisor is never there. "Call after 5. Call after 8. Call in the morning. No, I meant the day after." The guy who came to my house was in a plain car- no work identification on it. My home buyer's warranty company sent them out. They told me a part was broken (which would have been covered.) Instead, they told 2-10 that the malfunction occurred because I didn't clean the gasket. This is not covered. read more

This is a terrible company. It's been over one month since they have ripped us off one hundred dollars for our dishwasher and never came back. They will not respond to our calls or texts with information. They are complete liars. Stay away from this scam. read more

DO NOT USE THIS COMPANY! The repairman came out to fix my dishwasher, which I admit breaking the soap dispenser. He was here over an hour and could not reassemble the door, which he consequently broke. Ok things happen, I was OK with him ordering a new part and coming back to fix it. He stuck a piece of clear tape on it so we could use it. I paid him (my mistake) and he left. It has been over two months and several phone calls. All he keeps telling me is he order the part but it has not come in. Like one review said "run away from this company as fast as you can." read more

I had a need for repair to my GE dryer, The repair man was there on time, but I was not able to understand his foreign accent. As soon as he looked at my dryer he said I could more than likely buy a new dryer for what it was going to cost to replace the switch, ( The machine is only 3 years old ) , his cost was $280.00. When he opened the top of the machine without un pluging it his screw driver hit a live wire and burned it in to. now that parts need replacing , I told him this was more than I could afford. At this time he said he would do the work for $200.00 CASH. I agreed to this price. About 20 minutes later he said the dryer would now work but he did not have the other part that shorted out when he opened it. This was on a Thursday, he said he would order the part and come back on Saturday or Monday. He wanted the money then for the repair, I agreed to give $150.00 and the rest on completion. Now a week later nothing has been done. I call the Company, AMERICAN APPLIANCE Inc. to speak to the owner, the young boy on the phone said there was no owner, I asked for a supervisor , he said I would have to call back after 5 PM. This one repairman has turned me off to ever using this Company again. If you are thinking about using this company, I suggest you look elsewhere . read more

Unqualified to perform any appliance service.

My 2007 Samsung washer made a disconcerting "clunk" late on a Sunday night while my last load of laundry for the week was halfway through the cycle. Not good. I called American Appliance & Refrigeration the very next morning at 8:30 am & they were at my house with the problem diagnosed by 11:30 am - better yet, they had the part on the truck ready to fix my washer. With 7 people in my house, this was a huge deal. We thought for sure we had blown the motor and were looking at having to buy a new washer. The technician was helpful, knowledgeable, and instead of having to pay big bucks for a new washer, was able to have the pump replaced for a fraction of the cost. Apparently the washer won't spin if water is in the pump - who knew?! American Appliance and Refrigeration did...that's who. The pump is now under a new one year warranty, and I know who I'll be calling the next time an appliance gives me problems. read more

WORTHLESS AND A WASTE OF TIME!! They sent a poor english speaking tech. Who tried to hustle me off the top for $312 to fix my refrigerator for a condenser fan motor. I'm no dummy so I made him show me the part and I got the part number and looked it up on my phone in front of him for this expensive part he claimed, when I found out that the average price for the part was only $40 and confronted him with why $272 for removal of a few screws and 20min labor. He looked as stupid as he was and told me that it's the circuit board now. He spoke english well enough to say "cost a lot of money to fix. My response, if you don't get the f%^ out of here with your BS. Sent his a** out of here with a recommendation and a harsh opinion, not that he understood, probably did just a farce to act like he don't understand. I don't recommend this company, lieing dishonest techs. These guys will obviously do their best to take advantage of their customers lack of knowledge and over charge ridiculously. Find another company or get robbed by #American Appliance RobURepair read more

My home warranty company sent someone from American Appliance 12 days ago to fix my Samsung fridge and it's still not working. Upon initial inspection he said the compressor was bad. He came back the next week with a new compressor but didn't replace it because he decided the control board was bad. He's put in two different control boards but still hasn't replaced the compressor and now I'm at the mercy of 2-10 home warranty getting in touch with him and investigating his claims. I have twin 1 year olds, a six year old and family members with dietary restrictions that are in my home often and I'm going on week 3 with no fridge / freezer. I will say here that everyone at 2-10 has been very nice and pleasant to deal with but their process is not speedy or customer centric. They DO need to evaluate who they assign to repairs because it reflects on their business. I'm guessing they won't be using American Appliance again. read more

I called American repair service for my mom her refrigerator had stopped getting cold. The repair man came to her house fixed her refrigerator helped her reorganize the fridge she was so happy. She then asked the repair man to have a look at her dryer because it was taking too long to dry he made some adjustments and had her dryer working better. Thank you reliable repair service for taking care of my mom's appliances I know you will be the only company she will be calling for any of her appliances. You were quick efficient and extremely affordable thank you again. read more