Neil is the man! I…read moreneeded new Bosch wiper blades for my Volvo and after a huge go-around with my dealership, I decided it wasn't worth the aggravation and I would look elsewhere. Did a search for nearby stores selling Bosch, and not only is O'Reilly's nearby BUT they will install them for you! Neil was near the door when I walked in, he saw me carrying one of my wipers and asked right away how he could help. He gave me a few options and he had his coat on to head outdoors (on this freezing morning) before I could even get my wallet back in my purse. A couple of minutes later, I was driving off with my new wiper blades, zero stress and a new place to shop for anything auto-related.

After calling numerous auto shops and not being met with any urgency or accommodation I was able to…read morewalk in here for a battery change and engine check. They went out of their way to double check everything for me and replace the battery in a timely manner. I never want to have to go anywhere else. Highly recommend the crew and the service here!

I can't recommend this location enough. I went in looking for a specific product and Stephanie and…read moreRyan went well out of their way to help me. I was shocked to be honest at the length they went to in order to find me the product I needed. It's hard to find great customer service like this these days, so thank you both!!

Ordered a rear wiper online and the service was fast and so friendly. Wendell was great, very…read morehelpful and knowledgeable. Will definitely be back.

I needed a new set of wiper blades. It was hard looking between the raindrops on my windshield. I…read morewent in and gave my car model and year to the man behind the counter. He told me the size. After I checked out, he even came out to my car and installed it. You can't beat that for customer service. I bc will return when I need something for my car.

Location wise, this is a great spot, as it's right across from the Arsenal yard and at the…read moreentranceway for Storrow Drive into Boston. It has all the essentials you'll need to do basic repairs to your car, and if you have more in-depth work and parts are needed , you can always call ahead and they will see if they have it in stock. Should they not have the particular part you need, they will be more than happy to get that part for you from another one of their locations. They always have specials going on for oil changes, 5 quarts of oil and a filter for your car can be bought in a bundle, saving you somewhere between $8 to $10. The reason for my visit today was to change the oil to my car. Being that I regularly change my own oil, I knew the exact filter model I needed and oil type for my car. Unfortunately, today it seemed like there was not a lot of inventory on the shelves, as a good part of the shelf was empty of oil filters. I went to the front desk to try to see if there were any additional stock outback. I was greeted with a staff member who was eager to help, but with English being his second language, we were having some issues communicating back-and-forth. We were eventually able to pull up a list of inventory of filters that would be compatible for my car that should be in stock in the store. (Said it had that "one" in stock, but no where to be found) After literally going through each row and looking at each box, I was finally able to find that "ONE" filter that would fit my car. (It was mis placed....off course) The staff did his best to help and tried to seek alternative makes of the filter for my car and went as far as trying to find other locations that would have the filter. Definitely I suggest that if you are planning to do any type of repairs to your car, always call ahead to see if they have the parts you need in stock before you make the drive over there. Something even as simple as an oil change can become rather bothersome if you go there and realize they don't have that oil filter.

What an inconvenience. I don't go to Advance Auto Parts all…read morethat much. I find them to be nearly the same to Auto Zone or PepBoys, so I typically just go to whatever store I'm the closest to when I need something for my car. This location is on Highland Avenue in Needham and opened in the last three months. There previously was an Advance Auto Parts just a few minutes away on Resevoir Street, which closed in ambition for the grand opening here. While I truly wanted to like this store, they are just not up to par with the Dedham or Norwood stores. Advance Auto has had a "Price Match Guarantee" policy for a few years now. The store manager, Marcelino, did not follow this policy and was completely unaware of the way it works. You show the website or flyer of a competing store with a lower price. In this case, I wanted to buy some directional lights for the back of my car. They were a few dollars cheaper at AutoZone. Long story short, corporate followed up and said I was right but of course I got no apology from the manager who barely spoke English and didn't follow protocol properly. And nothing for the inconvenience. Won't ever be coming back here ever again. Regardless of their being a lack of competitors in the area, find another store for your auto needs. Extremely disappointing. 1 star.

Excellent advice on top of what I needed. Recommended. Also there's additional parking in the…read morerear of the store.

The guys pumping gas were extremely rude, and I will never give them my business again. They spoke…read moretheir native language in front of me. They would not make eye contact with me and they were even more upset when I told them to stop killing my tank. Never again will I give them my business.

The attendant, Rashid, was incredibly helpful, friendly, and patient from start to finish. Truly…read moregreat customer service. What really impressed me happened after I left. Rashid contacted me to let me know that an important piece was still attached to the old battery I turned in for the core charge refund. He wanted to be sure I had it, since it's something I might need. He even offered to hold it for me or leave it somewhere secure if I couldn't get back before they closed. That kind of service, attention, and care is always appreciated.

I have known these guys for the greater part of 20 years. I have bought parts from them for the…read moregreater part of 15 years. They are very knowledgeable, and very honest. Sometimes, maybe a little too honest. I would not hesitate to recommend them for your automotive parts needs.

As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.