*Cash Only Business*…read more I brought in a very nice pair of Florsheim shoes. The heels were worn and there were shoe nailheads coming up through the sole. It took him two days, but he replaced both heels with Vibrams and replaced the nails under the sole with better ones. They were also cleaned and polished. Excellent work overall, no complaints. $200 shoes repaired for $30. Way better than buying a new set.

Dependable and friendly business doing its best to accommodate customers with traditional quality…read moreservices.

What an amazing job Classic Upholstery did on my dining room chairs that had been ripped up by the…read morecats. They look brand new and are absolutely gorgeous. Now I want to reupholster everything!

Craig and his team always do great work! I've had a chair, banquette cushions and pillows made by…read morehim and they are made with care and craftsmanship!

I took 2 pairs of heels to Town Cobbler - one backless to have the 1/4-inch bottom of the heels…read morereplaced and the other, sandals, to have the back strap tightened. He charged me an exorbitant amount - $57 which I had to prepay!! I needed them for a wedding in a couple of days so I told him I would pay it but that I wasn't pleased with the cost for approximately 15 minutes of simple work. When I went to pick them up at 4:15, the door was locked and there was a handwritten note on the door indicating he'd be back by 4:30 so I waited. By 4:45 (with my groceries melting in the 85degree heat), he hadn't returned so I called. He picked up and said he'd be back in 5 minutes. When I got home and tried them on I discovered that the work was shoddy, the straps were 2 different lengths and both shoes had dirty black crumbly bits of who-knows-what inside them. I went back the next day and expressed my displeasure and asked him for a refund (or even a partial one) which he refused to give me so I told him I would put a stop payment on the charge, which I have and which would result in a chargeback fee from his bank, and that I was going to write a negative review and he still refused to make good on his sloppy work. He is a careless, irresponsible, unpleasant man and I advise strongly not to do business with him!

I have been bringing my footwear here for over 30 years. He does an excellent job and makes…read moreeverything look brand new! I would never go anywhere else. I wish I had taken before and after photos of my beat up Frye boots. The soles and heels needed replacing and the toes had holes. Voila! They look brand new.

In five years, I've had several shoe repairs, a leather pocketbook repair, and some miscellaneous…read morerepairs that required heavy-duty sewing. All were done excellently, and at a very reasonable price. (Sam charges before the repair, so there's no surprise high cost). Once I went in to have a shoe stretched to have room for a bandaged toe, and he said that the shoe material would spring back within a couple days. So he recommended instead, that I remove the thick inner pad until the bandage came off; he cut a thin leather to replace it, at very low charge. Another visit, I was second in line when a lady came in to pick up a glossy red shoe that had been severely scuffed. Sam had matched the color perfectly, but no one could have restored the full gloss where it flexed. But the lady was not satisfied. So Sam refunded her money completely, despite having done a couple hours' work. He is competent, helpful, and ethical. That's the way he does business.

He does good work but you must be patient long wait time for finished work. I had a Kate spade…read morepurse repaired very professionally done. Like I said be patient

Who knew that furniture disassembly and reassembly was a thing? I certainly didn't until I treated…read moremyself to an extra cozy Boston Interiors sectional and the sofa portion wouldn't fit up my front or back staircase. Whoops! I had already been waiting two months for delivery, so to say I was disappointed is an understatement. Then the panic kicked in. Since it was a custom sectional, I would get majorly dinged if I returned it. But what other options were there? That's where Melo and Sons came in. The delivery guy put me on the phone with his manager to talk it over. Yes, returning the sectional was an option, as was taking out my dining room window to bring the sofa portion in that way (hell no!) Or... I could have some pros disassemble it at their warehouse then reassemble it in my living room. Of my three options, the third was the winner by a longshot. As I was the first delivery of the day, I patiently waited until Melo and Sons opened then gave them a ring. Joanne immediately answered and put my nerves at ease. It was obvious I wasn't the first numpty to purchase a too big piece of furniture that needed saving by them. After providing her all the requested information, I had a delivery date for about three weeks out. By the time my Boston Interiors salesperson called to discuss the failed delivery, everything was already tucked and tied with Melo and Sons. When the big day finally arrived, Mike and George showed up right on time and quickly got to work. They laid down moving blankets to protect the floor then brought up the disassembled sofa in several carefully wrapped pieces. Aside from being the consummate professionals, they were funny to boot. It took them less than two hours to reassemble the sofa and at long last reunite it with its other half. That evening, after three long months, I finally got to relax on and enjoy my sectional in its full glory. All thanks to Melo and Sons and their niche specialty.

This review is long over due! Melo & Sons saved the day by helping us move a large couch into our…read moresmall third floor apartment in October 2024. The team was able to take it apart in Ipswich, bring the pieces to my new apartment in Beverly, and rebuild it in my living room. The two gentlemen who helped us were kind, professional, and a blast to hang out with while they worked. They saved me from spending thousands on a new couch. HIGHLY recommend Melo & Sons.

John Kelley did an amazing leather repair job on my driver seat kidney bolster. The hole and wear…read moremarks are completely gone and the color is perfectly matched. I highly recommend him to anyone who needs leather repair.

John did an amazing job of breathing new life into my Nicoletti Italian sofa. For a fraction of…read morethe cost of a new sofa, John restored one of my favorite pieces of furniture. I highly recommend Fibrenew Burlington.

Amazing, fast and quality work. Excellent pricing. Thank you very much, Suzanne, I was impressed…read moreand my shoes are good as new!

My old sandals needed repair. Some shoe repair persons may have said the sandals were beyond repair…read moreand would have not done them, instead would have recommended my getting new sandals. However, Mary Suzanne was up for the task, saying that these shoes were made well and of good quality. Suzanne is a very talented shoe repair person. She did a fantastic job. The shoes look new. I'm sure I will wear them for a long time. Not every town has a shoe repair shop. I found a good one with a polite and personable woman owner.

Friendly team that gives you Great service! I have been using them for years and they are great.read more

i had a plain dress cleaned. they did a mediocre job, left deodorant stains. told me it would cost…read more$10 gave me a slip with no price. when i went to pick up dress they charged me $34.50!!!! I would have preferred to give the dress to good will than pay that ridiculous amount. Thieves! never going there again.

While Madox Jewelry carries many lovely items at reasonable prices, the store policies are not…read morecustomer friendly. I bought a leather tote bag in October for a Christmas gift and was told that I could return it for a store credit if the person receiving the gift didn't like it or couldn't use it. When I went back after the holidays to return it, I was told that it was an accessory and not returnable. The clerk who sold me the bag was no longer employed there and there was nothing they could do about it. I then emailed the owners and never received the courtesy of a response, so I kept the tote bag. I have used the bag about 3 or 4 times. It is now February and the inside lining is separating from the leather. I'm sure if I return to Madox for a refund or repair I will be told they can't do that. The bag is basically a low-quality piece of junk and the customer service is the same. I would not buy anything from Madox Jewelry again and would not recommend the store to anyone.

I just recently shopped at this store. The young girls that were working the day I went in were…read morevery nice but knew nothing about the product. I spent a good amount of money on some pieces, grant it I know it's not expensive jewelry but in my opinion it is totally JUNK!!! Two of the pieces I bought were a bracelet and a necklace to wear to a wedding two days after I bought them I wore it all for the first time and both pieces fell apart. I called the store and the clerk Elise was not very helpful and was rude, all she gave me was an email address to file my complaint. Well the response from Madox was basically that's too bad we have a no return policy. So if you plan on shopping there please consider my story first because if you buy a piece of their junk and it falls apart you are stuck with it!!