Amazing, fast and quality work. Excellent pricing. Thank you very much, Suzanne, I was impressed and my shoes are good as new!

My old sandals needed repair. Some shoe repair persons may have said the sandals were beyond repair and would have not done them, instead would have recommended my getting new sandals. However, Mary Suzanne was up for the task, saying that these shoes were made well and of good quality. Suzanne is a very talented shoe repair person. She did a fantastic job. The shoes look new. I'm sure I will wear them for a long time. Not every town has a shoe repair shop. I found a good one with a polite and personable woman owner. read more

I dropped my LV bag off at the beginning of September, was told 4 weeks. After excuse after excuse I was told to pick it up today (2 months later). I got there and was told it still wasn't ready. I sat in her shop for over an hour while she finished. She does good work, but doesn't plan accordingly and makes up a lot of excuses of why it's not ready. read more

One star because I can't figure out how to leave zero. Susan has had my $700 Marc Jacobs handbag for over a year(needed the strap repaired, she said she could do it.)I've given up. After many times stopping by, and many more voicemails and notes(both referencing ticket number, etc.)left under her door, I've never heard a thing back. Hope you're enjoying my bag, you thief. 12/14/17 Update Heard from another friendly Yelper that Susan was back in the shop. (Thanks, Lauren!) But I wasn't fast enough. Just went by during business hours, nobody's there. She still has my bag. Hope you're enjoying my bag, you thief. DO NOT GIVE THIS PERSON YOUR BUSINESS! read more

Main Street Shoe Repair - Shoe Repair Near Me - Wakefield, Massachusetts

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This is not the Cobblers I went to I went to cobbler on side street Probably Chestnut St. After reading reviews I went to The Cobbler on Albion St with excellent results I've been trying to cancel my first review read more

My friend had a purse that she brought to Main Street Shoe Repair about 2 years ago and the place closed unexpectedly with her purse still there. She tried visiting and calling non-stop for months but the owner never answered. She even spoke to the police but they said there was nothing they could do about it. Today, she noticed that the shop lights were on so after knocking on the door repeatedly the woman answered the door and my friend was (finally) able to get her bag back! I just wanted to reach out and let fellow yelpers know so that hopefully you guys can get your stuff back too. Good luck!! read more

I have never met a person more rude and unprofessional in the customer service industrt than Suzy.

Sue does a great job and her prices are very reasonable. I've brought my shoe concerns to her for years and she's always helpful and solves my problems. It's not always easy, predictable work. My grandfather and uncle were cobblers. I'm a loyal customer. Joe Laquidara read more

This place is really as bad as everyone says it is. The lady was not rude at all, but she is completeley ridiculous. Let me tell you a tale, a true story that is stranger than fiction. I brought in some brown shoes to be resoled because the tread was completely worn. She said she could do it for 45 dollars and needed 10 down. She seemed nice so I gave her all the money in my wallet which was 43 dollars, with a balance due of 2 dollars. This was Saturday 4/7. She told me to come back and pick it up the Friday in 2 weeks. I went back Friday 4/20. They were not done. She said she had fallen behind. She asked me to pick them up Wednesday. That Tuesday driving home I saw the open sign was not on. So I called her to leave a voicemail to remind her of my shoes, with ticket number and all. I came back Wednesday at 4:30 in the afternoon and they are still not done. She says she does not know what approach she wants to take yet in fixing my shoes. I said it does not have to be anything fancy, it just needs to be done. She asks me to come back Friday. I tell her they need to be done friday so I can pick them up Saturday morning because I have to go to a birthday party. I leave. Saturday 4/28 comes along and I am there a few minutes after they open, 9:30. They are still not done. She says she is finishing them up. I say I need them done by noon that day. Noon comes along and they are finally finished. She says I am all paid up and I don't have to pay the last 2 dollars. Trust me, I did not intend to pay the last two. She gives me a 5 dollar coupon for my next purchase. I don't plan on going back after this experience. I would rather she give me five dollars back in cash for my troubles. The lady thanked me for my patience and for being a lovely human being. I don't think that she will think I am so lovely after this review. The two weeks agreed upon is a long time to wait. I understand she had fallen behind. If she had given me my shoes the few days after the two weeks were up, she certainly would have got a better review. But she did not. The slogan of this business is "Where the Work is Worth the Wait." Believe in my words when I tell you the work is not worth the wait. The work was alright, but anyone can do a decent job with 3 weeks to spare. The only reason she did not get a 1 star review is because atleast she was trying to be nice in giving me the coupon. But I will never go back here ever again. read more

I've used Main Street Shoe Repair twice in the last six months and the results each time have exceeded my expectations. A favorite pair of sandals that I thought were beyond repair have been reworked to better than new, and a pair of boots that needed new heels and soles now look and feel great. As other reviews have mentioned, you should expect the work may not be ready by the first date promised, but the quality is worth the wait for me. I will return any time I have footwear in need of repair. read more

FOR THE LOVE OF BOOTS, DON'T GO HERE! I know what you're thinking -- it's just a broken zipper, any cobbler anywhere could fix this. Nope. I left my beloved boots here (mid boot-season mind you) and was told that the broken zipper would be fixed within a week. She asked me to call to make sure they were ready, which I did. They weren't ready that week, or the next week, or the week after that. After she'd had them for three weeks -- and told me it would take yet ANOTHER week, my bootless feet and I had had enough. After calmly responding that I'd like to pick them up and take them somewhere else, she was irate and told me to never come back again. So when I went to pick them up, a screaming match ensued, mostly entailing her telling me, "I can't believe how stupid you are! You are so stupid! I'm never doing anything for you again!" (That last one is my favorite) But in all seriousness, this woman is mentally unstable. I get the sense that her family just lets her play cobbler for kicks, because there is no way this shop is profitable. read more

I bought a pair of hand-tooled Birkenstocks in Germany over 25 years ago. I was reluctant to buy a sandal that was so fancifully designed at the time, but was so glad over the years that I did. Unfortunately the soles wore out and I took them, to be re-soled at this shop. Not only did she do a fantastic job, but she put all terrain soles on them so I can now wear them outside! What a fabulous job, and so timely a repair! She is the old school cobbler and if you want something done right, go to her!!!!!!!! Also, I'd like to comment on earlier posts.. If someone in a small business has family affairs that they need to address, give them some slack. Don't we all have things we need to do in our lives. Give her credit for doing what was important for her. Glad she's back in business! I'll be back!!!!!!!!!! You can be assured of that! Terry read more

I drove a MBTA bus # 137 from Reading to MBTA Malden T Station. I bought a special shoes with the trademark ripple soles. I couldn't find a shoe repairman to repair my old worn soles until I met the shoe owner of Main Street Shoe Repair Suzy. I found out she was graduated from Tufts University in Medford. And not the Queen of Sheba. read more

If I could give a negative star rating I would. Not for the quality of the shoe repair but the service itself. I went to pick up my boots today and was told by a random woman that I had to come back. When I asked when to come back I was screamed at "I don't know, 20 minutes, an hour, tomorrow!" When I stood there, speechless, and asked again when I could come back she started screaming at me that they had a very important thing to do and what didn't I understand about coming back. She "has a doctor's appt she needs to get to!" Oooooooookay........ Next thing you know, the woman who owns the business comes flying out of the back room screaming at me. And I mean SCREAMING. "You are a horrible annoying person. Just leave! I will never do anything for you again!" Over and over and over. (Please keep in mind, I have said two sentences, at best, at this point and my boots are being held captive.) Still in shock, I explained that I wanted my boots and they were already paid for so please just find them and give them to me. She flipped on me again and got in my face swearing and calling me names. Needless to say, I left. Never the shrinking violet myself I was waiting for one of these ladies to hit me. When I called the cops I was told that they get calls about her all the time and I should try "going back with a boyfriend." Not kidding. Needless to say, I am hoping that tomorrow I will get my boots back without the cops being called. Bottom line: This place and the woman who owns it is nuts. read more

There are no words to describe how awful the service was. The ower is very rude and has no customer service skills. Terrible. Never returning. read more

This woman is nuts!!! I left one shoe with her for a month, and after 3 times checking on it, she still asked me to come back. Her store is a disaster, you've never seen such a mess, and she was so rude to me. Don't waste your time!!! read more

There are two cobblers within walking distance of my house in Wakefield. This is not the good one. Before I go into my experience I'll make clear that my my husband and I both play competitive roller derby and spent at least $700 on our skates each. They're not the cheapies you'd buy at Dick's. The skates that needed to be repaired are hand-sewn, soft-grain leather and needed two small holes and/or rips repaired in each skate The usual cobbler does this in half an hour for less than $10 and they look good as new every time. I went here because my main cobbler was closed (it was Patriots day and I had all but forgotten). So I walk up to my usual cobbler and the store is locked, dark and empty. No big deal, I figured, I could just walk to the other one this once and if they're open I can get the skate's fixed today. If not I'll come back tomorrow. One day isn't going to kill me or the skates. I get to Main Street Shoe Repair and the door didn't budge when I gave it a light pull so I take a peek inside, see it looks pretty dark and start to walk away. The owner pops out after I'm about three steps gone and informs me that she's closed because it's a holiday. "Okay," I say. "I'll come back tomorrow. She takes a look at the skates in my hand and says, "Oh, you have rollerskates? Come in." I'm not sure why this was a deal maker for her, but I'm not one to look a gift horse in the mouth and went in. I show her what's wrong with the skates and tell her that they're my husband's and he needs them for a scrimmage that night so if she can't fix them today that I'll just come back tomorrow. I stress that I'd be happy to just bring them back tomorrow. I also mention that I have physical therapy in less than ten minutes and really only had the time to drop off the skates. She says to me, "Well you may have physical therapy, but I'm on vacation today." "I understand that, but I really can't be late for my doctors appointment. And I'd be happy to come back tomorrow." She's left the door to her shop open and now another person has come in to conduct business with her. She tells them firmly that she's closed and then asks them what they need and helps them, all while I'm staring at the clock and getting worried that I'll be late to my PT appointment. The office is a two minute drive from where I am, but I still need to get out of the cobbler to get there. By the way, before the other costumer left, the cobbler berated her for not knowing the exact cost of her repair. I always thought that a business owner would know how much they charge for various services. Silly me! She comes back and starts peeling the tape that was previously holding the ripped part of my husband's skate together off, telling me that her machine won't sew through the gunk (I know, duct tape is bad for leather, but there are only so many quick fixes when you're sitting on the bench between jams). I tell her that I know that and offer to peel off the tape while she fixes the other, tapeless, skate to save some time. She ignores me and tells me that I have to unlace both skates (a request I've never gotten from my regular cobbler) and walks away with one of my husband's skates. About now another woman comes in and get's the same, "I'M CLOSED! But how can I help you?" treatment. While she's away I finish unlacing the skate, all the while thinking about how if she hadn't taken the other I'd have run with them both, retaped the one skate and brought them both to our regular cobbler the next morning. When I finish that skate she takes it and promptly replaces it with the one she had taken in the first place, still not even properly de-taped, mind you; again leaving me no way to escape with both skates. About how I see that my PT appointment starts in thirty seconds and call the office to let them know that I will be running a little late. I guess cobbler-lady hears the annoyance in my voice and says, (While I'm on the phone, by the way. Super rude.) "Oh, you can go if you have some place to be. Just pay me now and I'll leave the skates at the cafe across the street." ....................... Fine. Most unprofessional thing I've heard in a long time, but fine. I finish unlacing the second skate, write her a check for $10 and leave; getting to PT 5 - 10 minutes late and apologizing profusely on my way in. I'm a fairly punctual person and I hate running late. I pick them up after PT, the woman at the cafe heard the word, "rollerskate" and gave them to me tied up in a recycled plastic grocery bag and they WEREN'T EVEN FIXED! One small rip on each skate is still there, and the way that she fixed the other problem (instead of re-sewing the seam) was to slap a piece of ill-matching leather to the top and sewing it with crooked lines. Bad service AND no skill at her trade? Never going there again. Update: My husband just came home from practice and informed me that what she did prevented him from closing the skate properly and needs to be un-done. read more

I agree in that I would rate this cobbler a negative star rating, if possible. I dropped off my boots and confirmed (twice) with her that she would be replacing the entire heel of my boot since it was needed. I was then told to pick them up a week later, but to call and confirm ahead of time to ensure they were ready for pickup. I called and left two voice mails. I called again and finally got her on the phone. She said that my boots would not be ready for at least a few more days. "Okay, that's fine," I said. She then said she wouldn't be replacing the heel but instead she'd be removing a few layers and repairing them. I began explaining to her that she confirmed that she'd replace the entire heel, but before I could finish she flipped. She began screaming "You're a liar! A liar!" When I stopped by the shop to pick up my unfinished boots, I saw that she had torn apart the heel. I asked for the material to finish them since she had damaged the heel quite badly, and she starting screaming at me and then called the police. I say this without meaning to sound cruel, but in her state of mind owning a business is probably not a sound idea. Poor lady! And my poor boots :-( read more

This woman is rude and insane. She took my shoes a week ago for repair. Her hours are limited so I agreed to pick them up a week later today. She was obnoxious because I hadn't got my ticket and wanted me to come back another day. I had driven 10 miles from work as her hours don't allow me to pick them up any other way. The shoes were not done. Her response was incredible, according to her it was my fault as I hadn't called her before coming in. I took my untouched shoes away with me...she is a waste of time. I had read other bad reviews about this business but disregarded them...trust me on this, avoid this shop like the plague read more

I have to agree with all of you that had a negative experience. Susan is totally NUTS and she should not be in business by far. I own a business and I have to say costumer service does not exist in that place. After 8 business days (I was promised job to be completed in 2 days),4 visits and I had to stay and wait on crutches and cast for an hour to get my shoes she told me to never come back. Never again!!!!! read more

Do NOT ever go to the store unless you want to be called a heathen! I just returned from this store after an extremely uncomfortable 10 minute tirade about what a bad person that I am. My experience is very similar to those already described, but with an Easter twist. I had dropped off shoes to be fixed in January and was told to pick them up at the end of the week. I admit that I waited two months to go back to the store to pick them up. When I arrived though, I was completely shocked that they were sitting thrown together with other shoes in a box under a ridiculously crowded desk; they hadn't even been touched. BTW - the shop is a complete disaster! I even told my husband that I thought she might be a hoarder. She apologized and told me to come back today and that they would definitely be ready. When I arrived today, there the shoes were -still in the box under the desk untouched. I handed her my ticket for pick-up. She told me that they weren't ready and that I should go do some errands and come back in 10 minutes. I chose to wait because I didn't trust that when they came back that they would be done. I should have left with my shoes then because once she got them in her hands she started to tell me that if I ran a business, I would behave the same exact way. It was my fault that the shoes weren't ready because I didn't really care about the shoes to begin with; if I did I would have called her to remind her that she needed to work on them. So then I said to her, "So it's my fault that the shoes aren't ready even though last week you told me to come back today." Then I began to realize that I was speaking with a lunatic! She laid into me for 10 minutes straight about Christianity and that Jesus isn't really about turning the other cheek, he is about the sword, my comment was aggressive and that Jesus has given her permission to be aggressive back. If she had her way, she would create her own version of judgment day and put the common person through a series of challenges and have God curse the people that aren't nice to them. She also told me a lovely story about customer service; she is a millionaire and owns her building and doesn't have to worry about relying on money brought in by finishing her work on time. I kept my mouth shut the entire time (I'm more of a Jesus that turns the other cheek person) - I love those shoes and didn't want her to ruin them! I will never ever ever go back there!!!!! If I could give zero stars on this review I would! read more

The great thing about America is that anyone with a dream can open their own small business. The scary thing is that people who should never interact with the general public can open their own small business. Welcome to Main Street Shoe Repair. Read the Filtered Reviews because they ALL sound scarily similar (and I got off relatively easy by comparison). I should have read the Yelp reviews before going to Main Street Shoe Repair. Unfortunately, I was driving down Main Street Wakefield and saw this cobbler. I made the impulsive decision to try Main Street Shoe Repair, instead of going to my usual cobbler in Boston, because I wanted to try and keep my money/spending local and support my neighbors who own small businesses. Terrible idea. Here's what happened: I dropped off two pairs of heels in March to have the tips and heels repaired. She gave me a ticket, asked me to come back in a few days and I was on my way. When I returned to the store on the requested day, there was a handwritten sign on the door saying "I am not feeling well. I will be back when I am feeling better". The sign stayed up for a week. Remember the words written on the sign, they become relevant later on. At this point, I was feeling bad for the female owner, because being sick can be really tough. So I go back last Friday. The store is open and I introduce myself to the owner. She asks for my ticket. I apologize and say I do not have it, because a water bottle spilled in my purse and destroyed it. However, I have the account information, and was happy to provide it. She declines to take the information, saying she does not know where my shoes are. I ask her if there's something I could help her do....to find my shoes in her store. (As a side note, I have worked many customer service jobs - waitress, clothes store, receptionist. As a customer, I really try to go above and beyond to be polite and helpful, because I know how tough it is to deal with difficult customers). Anyways, she declines my assistance to look for the shoes and says she's not sure my shoes are in her store. She then asked me if I had called ahead to pick up the shoes. I apologized and said I did not. She get extremely agitated and points to a sign on the back wall of her store (nearly covered by a pile of shoes) which says "preference given to customers who call ahead". I apologize again (while thinking that I could not see the sign from the front door with the note, and there were no instructions on the sick note to call ahead). Then she asks me when I need to pick up my shoes. It is 11am on Friday. I reply that I am traveling for business Monday, and would like to have the shoes for my trip. She get even more upset saying "this will be incredibly inconvenient" to have my shoes done in time. Again, she berates me for not calling ahead and putting this "impossible request" on her. I am continuing to apologize, while thinking that she's had my shoes for over a month in her store. She instructs me to come back Saturday before she closes at 1pm and see if my shoes are done. At this point, I am simply agreeing to whatever she wants, since my shoes may or may not be somewhere in her store and I really want them back. Luckily, when I return on Saturday, my shoes are done, I pay my bill and go on my way. For all the drama, the craftsmanship on my shoes is pretty standard, nothing incredible. I will never, ever go back here. I understand that customer service is tough, but you really shouldn't frighten your customers away by THAT angry and aggressive with them. Even if she couldn't have finished my shoes on time, a smile and a friendly explanation would have gone a lot further than saying that "completing my order would be incredibly inconvenient" and an "Impossible request". I have told my family and friends to avoid this place and hope to save a Yelp reader from the same hassle. read more

This has been by far my worst experience with a shoe cobbler. After 5 weeks and promised 3 times that my shoes would be repaired, they were in worst shape than when I dropped them off. I brought them there to replace the black square piece on the heel. I was told the entire sole could be repaired for longevity of the shoe. After week two I was told she had little experience with this process and would need another week. The following week she did not open the doors when she told me to come back. the week after, she AGAIN said she needed more time. I was "promised" they would be read the following week. Today I show up to be told she hasn't had time and my options are I can take them to another cobbler or wait another week (a 6th week when I was told they would be ready in a week), as I proceeded to ask how that would be fair to me to bring them to another cobbler after she removed the sole of the shoe she said she didn't need to be lectured and asked me to leave the shop. DO NOT USE THIS SHOP. I have never been spoken to in such a degrading way nor have I been given back something in worse shape than I left it. read more

As much as I would like to say something nice....., OK I can say the work she does is great, now the down side. It takes MONTHS to get your shoes back, and multiple visits that will be very unpleasant in nature. The proprietor "has issues", read that any way you want. How she has stayed in business is beyond me. You should really consider another cobbler. read more

My boots were repaired as described, completed on time and the price was fair. The housekeeping isn't great but her workmanship is. She even said if I wasn't happy with the longevity of her repair, I could bring it back and she would make it right. I did call ahead before pickup (as other reviews noted) and she remembered my boots and said they were ready to go! read more

I love Sue. She's conscientious, she knows her craft well, and her prices are very reasonable.

Horrible horrible horrible!!! I dropped off an expensive piece of luggage in December 2015 for a zipper repair. I should have realized the pile high junk pile that you must walk through to even get to the counter was a tell tale sign of the way this business was run... Like a pile of crap! The owner stated she wouldn't be able to "get to it" until after the new year and to come back in January. When I returned in January all of the lights were on in the store but the owner would not answer the door she simply stood in the back working and ignored my knocking as she looked directly at me. I attempted numerous times in February to collect my luggage and the note on the door stated "I love my job I will be back when I can." Followed by a note stating closed for the month of March. It is now going on almost 5 months!!! Still no luggage. I feel like this business is a scam and the owner has probably stole my expensive luggage. Do NOT use this business. Go anywhere else. I should have read the reviews. Going to report to better business bureau read more

I have never really been a person to complain but I have repeatedly requested my shoes back from this business and have yet to get them back. I dropped off a pair of black 3 inch heels and was told to come back in 1 week. I was given a ticket and was told she would call if she didn't hear from me. I went back after 1 week, with my ticket, and was told that they weren't ready and should come back in another week. This time I waited 2 weeks before going back. When I went back this time she couldn't find them and told me she didn't have time to look for them. So, I said fine. Here's my ticket. Please find them and I'll come back. She took my phone number and said she would call me when she found them. I never heard back. I stopped in again two weeks later and again was told she didn't have time to look. She took my number again and said she would call. I never heard back. At this point I don't think I'll ever get my shoes back. I'm kind of done trying. I would suggest that if you want your shoes fixed that you go somewhere else. The lobby is a mess, it's a wonder she can find anything in there. My shoes are probably somewhere in the black hole of other peoples things that she has accumulated over the years. read more

Suzanne did an excellent job on re-soling my husbands red wing boots. She was $25 dollars cheaper and did it in a weeks time. Can't say that for redwing. Yes her shop is a bit messy but what cobbler isn't? If you are not in a rush, she does great work. I called the day before to see if she was going to have them ready. She appreciated me calling. I would definitely go back again. She also only takes cash or personal check. read more

Everyone's reviews is right on! I only wish I read them before I went. This place is horrible. The woman has no customer service, her shop is a disaster, definitely a hoarder. Seems like a fire hazard to me. She was neer opened when she said she was going to be. Dropped my shoes off July 2nd had to pay in full. She told me to call and check on when the shoes would be done. Called several times she was never there. The message on the machine would say she wasn't going to be opened that day. Called at the end of July and asked her to have my shoes done I had a Wake and funeral to attend and needed my shoes, she never called me back or responded. Finally got a hold of her August 20th and she was very rude to me. Told me to do me and her a favor and come pick up my shoes!! Gladly I did!!! Heard about a wonderful cobbler right around the corner from this nightmare of a shop he is on Albion St., Town Cobbler!!! Wonderful!!! Lovely gentleman who works there, clean shop, shoes ready the next day!!! read more