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    American Concierge

    1.0 (2 reviews)

    Services - American Concierge

    Town car service

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    9 years ago

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    Eagle Transportation

    Eagle Transportation

    3.9(7 reviews)
    6.2 kmWestside

    Beautiful Cadillac Nice service…read more On time We had a professional driver Recommend to everyone to try them

    Only received half of the booked trip. Booked a pickup from home to the airport with a return date…read morea week later, which was a pickup from the airport to return back home for seven people. Booked well in advance, over a month out. About three weeks before our departure date, I saw my credit card was charged $200, which wasn't the agreed upon price (it was actually more). When I called, the man who answers the phone said he mistakenly charged my card for someone else's trip. I was issued a refund right away which wasn't a concern at the time (but should have been). I was a little anxious about the pickup, which was to be at 3:45am, since the company already seemed to be a little shady however the pickup was fine. Then exactly one week later, NO ONE came for the pickup at the airport. Our flight came in at 10pm and we waited 40 minutes. Mind you there were seven of us, with four kids from 16-8 years of age. We waited at both the regular passenger pickup and also at zero level (we split our group up to wait). Nothing better than being gone for a week to discover we have no ride home at 10:45pm. We ended up taking two taxis home. I read a previous review which said another big party never got picked up. Along with the erroneous charge beforehand, I felt like the company was a little shady and guess what?!?! They are. We tried to contact the driver and the main business line that night but never received an answer. When I called to request a refund for our return trip home, the man on the phone was extremely apathetic and didn't even seem to realize we hadn't paid for the initial pickup from home yet. Would never use them again and if you choose to do so, make sure you have Uber or taxi backup available.

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    American Concierge - towncarservice - Updated July 2026

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