I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.