Legacy was very friendly and professional throughout the entire process of our kitchen remodel. They remained patient when other variables which were not in their control changed the schedule and delivery. The template and installation team were very efficient and professional as well. I highly recommend this company to my family, neighbors, and friends. read more

Legacy Countertops - Kitchen countertop and backsplash remodel. - Countertop Installation Near Me - Charlotte, North Carolina

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Needed about an 1/8 of an inch taken off of our countertops so our new stove would fit. (They didn't do our install, this is an older home.) Everyone I spoke to was very kind and we got on their schedule right away! The guys who came out to do the work did it quickly and all things considered, didn't leave too much dust! I would call them again if we ever need work done on our quartz again. read more

Customer service is a joke. I dropped off the old vanity sink/counter to there location as a temple on the 10th of October. Today us the 20th of October 2023. As if today I have yet to receive a quote after promises have been made. My bathroom is still unfinished. This is the second time trying to utilize there service. The first was just as bad having to wait over a month. No matter the size of a job, customer service is customer service. 1st time shame on me. 2nd time shame on you. I will be there this morning to pick up my sink to take my business elsewhere. read more

I have to give a shout out to the Legacy Team from the sales (ADRIANNE) to the man who did the measurements(Bob) and to the installers (Eddie and partner didn't catch his name) Very professional helpful and definitely surpassed expectations in service. After countertops installed and cleaned countertops I found a few imperfections wasn't sure if normal or not and sent them pics with my concern. They reviewed pics and had Eddie come back out within the hour! The imperfections not normal he said and worked on them for couple hours til countertop was Perfect!!! If you're looking for new countertops they are the ones to go see! Well worth the travel and money and peace of mind for a job well done from beginning to end! Thank you for making the purchase a great experience! Unfortunately can't upload of before pics but here are now pic and absolutely Love the countertop!!! read more

Legacy Countertops - Countertop Installation Near Me - Charlotte, North Carolina

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Adrianne made picking out my marble so easy for me. I don't have that "eye" to put corresponding patterns or colors together. My contractor sent me there to pick out marble for a bathroom remodel. I was COMPLETELY lost! Adrianne went through EVERYTHING w me and then drove me to another location where a manufacturer's office was to look at ALL their marble. She helped me 100% along w my FABULOUS contractor and I have the MOST beautiful bathroom now!!! read more

Legacy Countertops - Bathroom countertops - Countertop Installation Near Me - Charlotte, North Carolina

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Thank you so much to the team at Legacy for helping us finish our dream kitchen. Adrienne made it so easy for us, even though we were indecisive, and made us feel like part of the family. From picking out stone that worked with our design to staying in touch every step of the way, we couldn't have asked for a better experience. Thank you to everyone who walked around with us in the heat picking our slabs and measuring over and over to template. Thank you to the install team for an awesome experience, too. read more

Adrianne was wonderful to work with on our kitchen and bathroom countertops. I initially used them for remnants and their selection was fantastic. Because it was such an easy process, we used them again for the kitchen. Adrianne provided honest feedback from the supplier on the quartz I chose, making sure I knew what to expect and giving me the opportunity to make another selection so I would be 100 percent satisfied, and I am! read more

This review is way overdue - the folks at Legacy Countertops worked with us back in March 2019 for granite countertops in our kitchen remodel. They were awesome start to stop - assistive in selection, excellent communications, timely delivery, magnificent final product. We chose to go with a waterfall - we love it and are regularly complimented on it. Pics doesn't do the end result justice, though you can still enjoy the granite work (taken while work still in process). read more

Legacy Countertops - Remodel was still a WIP - though check out the beautiful granite countertops and waterfall! - Countertop Installation Near Me - Charlotte, North Carolina

The entire team, especially Adrianne, was amazing! Very helpful and knowledgeable throughout the entire process. And everything was always on schedule. Highly recommend! read more

Legacy Countertops - Quartzite counters - Countertop Installation Near Me - Charlotte, North Carolina

This shop is very helpful, and has stones that you can't find at Home Depot or Lowes. Not the cheapest place in town but I wouldn't expect it to be. read more

If you are doing a remodel look no further than the team at Legacy! These guys are amazing. Not only are they the nicest, funniest and most accommodating, they are pretty darn good at what they do! Adrienne, Hilda and Bob will go to the ends of the earth to make you happy no matter how big or small the job. They follow through with what they tell you, they communicate constantly and everything else you need. When we were picking our kitchen counters, they did their research across at least SEVEN or more slab yards until they found the perfect stone for us. Adrienne is an absolute rockstar. She took the time to explain the difference in quality and price to us. Hilda met us at multiple slab yards to point out the stone and even had us pick the exact template for our counters. We are now on project #3 with them and can't wait to do more. They are like family! Bob is the sweetest guy ever. And their prices are very competitive. They will work with you. Call them today and do not worry about a thing. So glad we found them! read more

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We went to Legacy Countertops to find counters for my mom's house. Adrianne helped us at every turn. If we had any questions, needed any help with anything, she was there. The installers (Eddie) were great, knew exactly what they were doing, and left minimal mess. The professionalism and craftmanship were / are spot on! If you're looking to make improvements, give these folks a call, you won't be disappointed. read more

Best and easiest renovation we've ever had done! Ally at the store was very helpful in our material selection and design. Staff that removed old counters, installed new counters, backsplash and plumbing were all very friendly and tidy. They cleaned up along the way and left us without a mess when finished! We were also excited to have one company do a turnkey project unlike most granite companies in our area. Prices were fair, selection was great, but the service really made all the difference. We will definitely look to this company for future projects and to recommend to friends and family. read more

Legacy Countertops - Finished kitchen project - Countertop Installation Near Me - Charlotte, North Carolina

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I have been wanting to give our kitchen a face lift for over a year. I was intimidated by the process and unsure how the cost would add up. I finally decided to go for it and called around to a few places to get estimates. Immediately I saw a difference between the customer service and response time of Legacy versus other countertop places. Adrianne was so helpful from the start. The process started with me giving them a drawing of the kitchen layout with measurements. They were able to take that and give me multiple estimates for countertop, tile backsplash, demo, and even a plumber. A little over a week later we went to the show room and picked out the granite slab and other finishing touches. They then got everything scheduled within two weeks. I was shocked at the turn around time. From the day they got here to demo to the tile guy finishing the last step, it only took a total of 3 days. I am so impressed with the work, the ease of the process, and the customer service. I asked Adrianne tons of questions and she was always happy to answer. If you're looking for a one stop shop with great quality at all levels, I highly recommend Legacy Countertops. read more

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The team at Legacy gives the highest levels of efficient customer service. The information was accurate, responses to inquiries were prompt. Answers were clear and where necessary detailed enough for me to make informed decisions quickly. I had a fantastic experience with Adrienne. Adrienne was patient, knowledgeable, friendly and very communicative. In addition to providing outstanding customer service, she really genuinely supported me from beginning to end. I feel that I was very informed and she went the extra mile at every stage. All responses were prompt and professional. I would recommend them unreservedly. Eddie the installer was fabulous and helpful as well. The service is smooth and straightforward. read more

We chose to go with Legacy because of the raving reviews on another popular site. They were hailed as being professional, excellent customer service, timely and going the extra mile for the customer. I have to say I was not disappointed. They exceeded my expectations and I love my counters!!! They do all the work themselves...they don't outsource it to whoever which gave me peace of mind. I would recommend Legacy to anyone who wants to be sure they are getting the best! read more

Let me begin this review by saying that the 3 star review is not due to the quality of work, that I would give 5 stars, but the customer service deserves 1 star. Our home already has granite counter tops installed, but my husband and I purchased a new oven. Since our old oven consisted of a separate cook top and range, and our new one is all one unit, we needed some granite cut. No problem, we call Legacy Countertops and get ourselves an appointment. We were able to schedule the appointment within a week, fantastic. The day of the install comes...we have never received a confirmation call with an estimated time of arrival. My husband stayed home from work for this appointment. By 10:30 in the morning we have still not received a call from the company, so my husband calls. Yep, you're on the list for today, someone will be out by 1:00. Great! See you then. 1:00 comes and goes, 2:00 comes...we get a phone call. Sorry, running behind. We'll be there at 3:30. Okay, little upset it took you an hour past the time you were supposed to be here to call, but we'll see you in a bit. 3:30 comes and goes...4:00, my husband calls. Are you guys still coming out today? Oh yes, sorry...someone will call you back. Okay, because we have a newborn baby at home and can't have someone coming out late. By 5:30 they have called back once already saying they'd be there soon, then they said half an hour...by 6:30 2 guys finally show up and tell my husband they have no idea what work they are supposed to be doing for us. Then they go outside and make a call, saying they might come back in the morning. My husband and I are beyond annoyed at this point. Long story short, after waiting all day, they did do the work and it looks great. They need to work on their scheduling and customer service, I would not use them again for this reason. There wasn't even any attempt of compensation, we would have been ecstatic if they'd offered us even 10% off our bill. It would have cost them $30, but would have made us happy and possibly repeat customers, it would have also made this at least a 4 star review, but no. read more

Legacy Countertops did an exceptional installation for us. The owner, Bob, came to our home several years ago; his demeanor honest and professional. His employees worked diligently until the work was completed. It took six men to carry up the largest slab to our upstairs kitchen. The work was completed in a timely manner. We were extremely pleased with the installation. They made tops for our two rolling carts to match (without additional charge). They will stand by their product and workmanship forever. They have come out twice to follow through on several small issues that we had. Today, years later, Gio came to repaired damage caused by a plumber. Again, no charge. Because their work was exceptional and their customer service is the best we have ever experienced with any company. We highly recommend Legacy Countertops. They are trustworthy. read more

The entire experience with Legacy Countertops was professional, timely and positive. I contacted the company, picked out my marble countertop and had it installed within a short period of time. The individuals that installed the product were professional and cleaned up nicely after the work was done. I looked at many companies before deciding to work with Legacy Countertops and I definitely made the right choice. Thank you Bob and team for a great experience! read more

After reading the first review, I was very concerned about choosing Legacy. I do not have the time to worry about my remodeling choices, and try to fix mistakes. Before making my final choice, I discussed the review with the owners, accepted their explanation, and went ahead with Legacy. I am so glad! The countertops were installed today. They communicated with me, were perfectly accurate with their arrival time, and best of all, had a beautiful slab of granite to match my cabinet, tile choices. They were very easy to work with, and every time I called, they all knew who I was and what was going on with my order. Thank you, Nate, Hilda and Bob! read more

We just had the two countertops in our master bathroom replaced with Silestone quartz. Legacy measured in a few days and came less than a week later to install. We used one of their on-site remnants, but most people order material. The two-man crew called ahead, arrive on-time, put down floor protection all the way from entry to bathroom and did an accurate install. Caulk lines were smooth. They promptly came back to drill larger drain holes (my mistake) with no problem. They don't take credit/debit cards. Highly recommend. read more

I am writing this review as this is my second time I have remodeled a kitchen and I have used Legacy Countertops. I was looking for the "Wow Factor" in the Granite that I chose. We installed more cabinets and had to change our time line with Legacy and they were very helpful and worked with me to complete the kitchen in a timely matter. I found a granite that I loved and they were out of stock and were able to find the stone. I was able to pick the position of the cuts of the stone so I could pick what patterns would be my island and pass through and back counters. I felt like I was truly a part of designing my kitchen. From choosing the granite, to placement, to scheduling, to the installation, Legacy Countertops went above and beyond to assisting me with designing The Most Amazing, Most Beautiful Kitchen Ever! I could not be more pleased with Legacy Countertops and would highly recommend them! Thank you Bob and Hilda! read more