Since the first time we went to the office everyone has been A+…read more The process can be overwhelming, they made it simple. The dr is so personal and great with kids. I have recommended them to our friends and to anyone who needs these services.

From the owner: Orthodontic treatment of adults and children. Invisalign, traditional braces and interceptive…read moreorthodontic treatment.

Clean and orderly dental clinic. Dentist explains. Staffs and hygienists are accomodating. Up to…read moredate equipment. Ample parking space. Only downside is that they only do insurance reimbursements, so you have to pay upfront.

From the owner: Proud To Smile Dentistry in Bernardsville, NJ is your full-service dental practice offering…read morehigh-quality, patient-focused care in a welcoming and comfortable setting. Led by Dr. Patricia Swaintek-Lamb, the experienced team provides a comprehensive range of services -- from routine cleanings and preventive exams to cosmetic enhancements like veneers, Invisalign® and whitening, as well as restorative treatments, dental implants and orthodontics. At Proud To Smile Dentistry, we combine advanced dental technology with personalized attention to help you achieve and maintain a healthy, confident smile for years to come in Bernardsville, NJ.

Fantastic dentist! Been using her for 2 decades, the new office makes cleanings take a lot less…read moretime. She has been wonderful whether I've gone to her for routine work, fillings, or veneers which look amazing.

Patti is a terrible dentist and a liar. After having many thousands of dollars worth of work I…read moreexperienced many problems. I have letters from oral surgeons and other dentists clearly stating the work done was not only unnecessary but terribly executed. Dr. Patti refused to make any type of restitution. I have filed a complaint with the Nj board of dentistry.

Dr Bruzzechesi is a wonderful practitioner so far 6 months into my treatment plan. However, the…read moreoffice is disorganized, doesn't focus on the patient and the schedule and pacing of treatment necessary to keep on track with treatment; and nor are they courteous - frequently talking over you and not listening to what is being shared. Patient needs are secondary to the office staff scheduling process and approach to customer service. They could easily improve their service based on what the patient needs, rather than sticking to a tired scheduling routine that does not optimize treatment cadence. There are no emergency appointments built into their schedule ("they don't do that"). The current practices have caused me to have a treatment delay of over 6 weeks on a 14-month treatment plan - for which I am absorbing the time loss, cost and inefficiencies. Also, once you have paid your bill, you are left to deal with the insurances and reimbursements on your own without the aid of the billing department. The communication and partnership could certainly be improved, details shared, appointment protocol relayed ahead of time and next appointments made in advance or when it is urgent to get a patient their next step in treatment, timely. This team needs a lesson in customer service, efficiency, planning and communication/listening skills - to make it easier on their clients (who ultimately pay their salaries and are their reason for having employment). I hope things improve and fast.

I have ZERO trust in this office and NO peace of mind of my money there. I totally regret using…read moretheir service, and would NOT recommend them to anyone. Without my census, they took away my money from my credit card for a treatment completed in 2021 and paid off per their financial manager back then. They never sent us a bill or note to pay until March this year, a new financial manager called me saying I owed them money. They also messed up the bills of my two other children multiple times and overcharged us monthly fees until I caught it. They moved the credit on their accounts to the account closed 3 yrs ago without notifying me until I caught it. Moreover, they constantly ignored me, not responding my call as they promised or ignoring my questions/providing wrong balance of my accounts in their response to my emails. After immense amount of time and effort and with my insurances' help to dig the history, I found out Dr. B's office failed to file to my insurances correctly for the treatment completed 3 yrs ago. They also got denied from one plan due to incorrect info they provided, but did not fix the mistake and re-file within the active filing window (they only re-filed in May this year after I challenged them). I emailed and called them to not withdraw from my credit card due to the dispute and investigation. I also said I will pay if they show me all the paperwork and prove they did all the filing correctly. However, they just went ahead and took away $925 from my credit card without notifying me. Communicating with their office has been extremely painful because they constantly ignored my calls/emails. I've spoken to 7 different financial managers in the past 2+ yrs plus Dr. B's wife. Just in the past 8 months (March to Nov 2024), they have changed 4 different financial managers. This also costed me huge amount of time and effort since I had to explain the history all over again to each one of them, which shouldn't even be my responsibility. In Aug 2024, they had a new financial manager (the one who talked to me in May already left). She was nice enough to at least listen to me and had a 3-way phone call with me and the insurance agent, but all in a sudden her line was disconnected during the call, and I was not able to find her anymore- she never responded my follow-up calls/emails. I found out a month later she also left the office. The succeeding financial manger never even responded my call. I thought escalating to the boss, Dr. B, might help facilitating the communication, but I was wrong. The previous financial manager and Dr. B's wife have denied my requests to talk to him saying that he is a clinician and does not know insurance. Last week on 11/14/24, when I was in his office for one of my children's appointment, I asked Dr. B if I could talk to him for a few minutes and I said it was not about insurance. He agreed and told me to wait for a few minutes after he finished a patient. I ended up waiting for 1.5 hours until 6:30 pm when no patient was there. When I finally got to see him, before I even said anything, he insisted taking money from my credit card without my consensus was justified and they didn't do anything wrong, without even listening to me. Also when I was right there, his wife agreed to send me the insurance filing history right away and the financial manager promised me to do research of my accounts and call me back the next day- as usual, none of these happened.

From the beginning to the end, this dental office made me feel confident that my jaw would be…read morere-aligned and my teeth straightened! Dr Banasiak and his staff are so kind and gave me the best quality of care during my entire journey. Thank you!

I highly recommend using Dr. Banasiak for orthodontic services. He and his team of professional and…read moreservice oriented support staff were a pleasure to work with and delivered outstanding results! Before starting my treatment he conducted a thorough analysis of my needs to create a proposal for addressing them. He also recommended I see periodontist before starting to ensure there wouldn't be any unforeseen issues. My lower teeth were very crowded and the outcome of perfectly straight teeth is almost miraculous.

Very unprofessional office. I do NOT recommend. My child had an appointment for braces. When we…read morearrived at the office, the receptionist was on the phone. We waited several minutes for her to finish her call and acknowledge that we were even there. When I gave my child's name, she said he wasn't on the schedule. I couldn't believe my ears. I said he's scheduled for braces and showed her the appointment card that was given to me when we had the initial consult. She disappeared in the back. When she finally came out she handed me a Dunkin Donuts gift card and said there's a glitch in the system and that it happened to other people too. I said keep your gift card. I then saw the woman who initially made the appointment standing in the hallway looking like a deer in the headlights. She didn't come out to speak with me or apologize. The receptionist then said, "We can squeeze you in at 1:15". I didn't want my son "squeezed" in for braces. The dr. then came out and I thought for sure he'd apologize. Nope, he did not apologize and went right to looking at the computer. Things happen, I get it, but at the very least be apologetic!! It was very inconvenient to take the day off and we wanted to get this done before school starts. We left with my check in hand to give business to someone else.

I specifically and politely asked for a x-ray free exam per my neurologist. I was asked immediately…read moreif I was pregnant. Okay, fair. Then, I could hear loud voices in the hallway saying "oh! no x-ray!? is she knocked up?"... look, I was a college sorority girl but seriously, at my age (40s) that is beyond socially awkward. I left AND paid the "patient fee" while I was never actually seen. A lot of mistakes if you ask me. Also, not a clean environment. I'm sorry but I saw what I saw.

SCAM! I am reporing this dentist to NJ State Board of Dentistry. You should too! Please go to other…read moreplaces! Agreed with all of you, this is a horrible place to be. I was billed for $3,000 for treatment over 10 min, and the dentist claimed it is a success. She brushed some filling on to the surface of my teeth. I am asking my money back! Other dentist saw the treatment and it was a SCAM! They charge $99 to see my broken temporary crown! Did not put back! I am going to a reputable dentist to do the crowns. I am filing complaints against this malprace to Board of Dentistry. The dentist just want to make money, with no heart nor interest in helping patients. She mis-diagnosed my pain, and scam me into so called treatment plan none of which works until I had a root canal, which should have been diagnosed in the first place and get treated first. I wanted to give them a zero star!