Good Morning; I had an issue with my furnace making…read morenoise. Called a company I had dealt with in the past. Hinkle had purchased the company. Tom with Hinkle came out the next afternoon. Diagnosed the problem. Would have to order part. Came back 30 minutes later. Had located part. Installed part. Definitely would recommend Hinkle. Great customer service. Gary McHugh .

AC unit was not blowing out cold air (bad capacitor). These guys showed up within an hour and fixed…read moreit. Reasonably priced as well. Would definitely use again.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.

We are long term customers and Chris has done good by us. First for my mother until her passing…read moreand now us after we acquired the house form her estate.

Chris has saved the day several times for us. We had an appointment scheduled for him to look at…read moreour AC that wasn't working this weekend... woke up today to our hot water heater spewing water, Chris came to look at the AC (fixed that problem) and saved the day again with replacing our water heater on the spot. I wish there were more stars to give because he deserves all of them!! He is honest, professional and beyond helpful. Please give Chris a call,,, you won't be sorry!!

Phil came out quickly. Identified the problem and fixed it at what seems like a fair price. He also…read moredidn't try to upcharge or offer other unnecessary stuff (like my last hvac company always did), and helpfully focused and fixed the issue at hand. I'll be calling them again next time I have an issue.

All I can say is WOW! Our AC failed all of a sudden this morning with no warning. I called J&M and…read morePhil Melito (the M of J&M) was at my house within three hours. He immediately determined the problem, fixed it, and charged a very reasonable price considering this was an urgent call. Highly recommended!

I had to get my AC/heat pump replaced. Unlike the other companies I got a quote from that involved…read morehigh pressure sales and trying to sell me something more than what I needed. They were low pressure and presented me with exactly what was best for my place, not their commission. On the day of the install 6 people arrived working on the outside heat pump and the indoor condenser at the same time. They arrived at 8am and were done by 3pm. I live in a condo on the second floor and the AC is located in the ceiling. In spite of all the dirt and debris, the hallway was immaculate. They even wrapped the condenser with two layers of insulation so it would not sweat and damage the ceiling tiles.

This company may very well have skilled workers but their communication skills stink. A technician…read more(Ethan) showed up at a rental property I own last Monday and according to the tenant was there for 5 minutes. I received no information or call back from Ethan. I waited a couple days and called their office again and was told they were writing a proposal and I would hear back shortly. I waited another 4 days and called again and got the same reply. So now it has been a week and the manager Chris finally called me back to say they were declining the job and they would refund my $89 estimate fee. No problem there but I really should have been informed at the start that their evaluation would take over a week. Communication is every bit as important as expertise

We were very fortunate to have our heating system break down, but able to be maintained heavily…read morewhile we shopped around with time on our side for a new system. We got 4 estimates in total. In all honesty, the prices were not super far off - the recommendations, or lack of were the biggest variable between all of our proposals. This is kind of long, but like others have mentioned, the experience was so good that I wanted to make sure to take the time to give this feedback. 1. Borden was the only one who recommended a chimney liner in our new system. Which is important in the newer 84% because the temps are not as high as they used to be. But even more important in the 90% model where the water heater would be an orphaned appliance. Which is actually a pretty serious safety concern. 2. Borden was also the only one who recommended a new expansion tank and offered to cut back to the steel one if we wanted to shave a little off of the price. A number of places i looked said that the amount of new installs they see using an older tank is mind boggling. And there are numerous benefits to the new style including eliminating air, rather than just controlling it. 3. Borden was the only one to add more options ala carte, especially the outdoor reset option. I really appreciate the flexibility your proposal offers. 4. Borden was the only one who actually opened the boiler to make sure they saw it was leaking etc. Everyone else heard "new boiler", saw dollar signs and that was about it. 5. Borden was also the only owner to come out! Which i think is extra important when it's one of these big jobs where you are not only trying to get the customer set up with a good system, but start a relationship for service and maintainability in the future. Mission Accomplished. Finally, they took tons of time with me explaining how each component would be installed, and a very thoughtful and insightful explanation into why you recommend those pieces. Not at all in a pushy sales way. I'm really excited about our new system and it just so happens today is the coldest day of the year and we have invaluable peace of mind! It also looks like a work of art - the company absolutely takes pride in their craft and it shows.

My wife and I bought a house in Havertown, PA while living in California. My local parents…read moreinformed me that the A/C was not working. My wife and I engaged with Borden as the unit is a Bosch and not all A/C companies service the brand. My wife gave the receptionist her credit card number and asked her to fix any issues and/or perform routine maintenance. She made this request because we did not trust my parents that the A/C was not working (user error more likely). We did not hear from Borden on the day of scheduled service. The next day my wife told me her credit card was billed $1200. Via text or email, the technician explained that my parents were using the wrong thermostat. The technician proceeded to place a float safety at the secondary drain pan and also recommended adding another return to the unit. He charged 300 dollars an hour for labor. His half hour drive was also billed at 300 dollars an hour. Let me be very clear. There was nothing wrong with the unit. My parents did not see a second thermostat. The technician then did 1200 dollars of work without consulting us. A float switch installation should not take 2 and a half hours by an expert. Three hundred dollars an hour is an expert wage. To top it off, a week or so later, our painter informed us the A/C was not working. My wife found a different company. That technician found that the float safety valve turned the unit off. The drain pan was full (good job Borden). When he purged the drain line, he found expected sludge and also PVC shavings and glue. So... Borden did a good job installing a float valve, but the shoddy workmanship contributed to a blockage. The new company charged $150 to clear the line. If I could give Borden zero stars, I would. I don't begrudge anyone trying to making a buck, but I certainly will never do business with them again.

There is such a difference when you have a plumbing company do your work and amateurs or do it…read moreyourself. Sometimes there is a short wait but it is worth it. Everyone is very friendly aside from being professional.

Outstanding customer service. Excellent work - so professional. They were thorough in diagnosing…read moreour issue and did a great job on the repair.

Steve quoted me a very reasonable price for a huge job in my new house. He was very difficult to…read moremanage and his delay in getting the job done caused me to have to push my move date by a week. He refused to provide to me an updated COI and I couldn't complete the township inspection process due to the lack of COI. Steve went radio silent for days when I discovered many issues with his work. I hired a reputable company to come in and inspect his work and fix the issues (to the tune on $3,500 additional) so I could get sign off on the inspection. I was at the point where I had to send him a daily punchlist of items to complete. Here's how he left things at the end. Sloppy work and no accountability.

He came out and looked At the job completed the job the same…read moreday great service and wonderful to work with