Quick service, straight forward pricing, very mindful of what solution would set me up for a better…read moreresult later. Was obvious that technician didn't want me to be unhappy. Easy to recommend.

Fantastic job. Very quick to respond and very thorough. Came out within 12 hours to fix an AC unit…read moreduring heat wave. Life saving. Highly recommend

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

I couldn't recommend Universal enough. I called in the morning about an AC issue - Tom offered a…read morequick solution first that wouldn't have even required him to come out. When that didn't work, I called back and he was here within an hour and a half. Diagnosed the problem right away; fixed it with an efficient, cost-effective solution; taught me along the way about what he was doing & why and other things I could do to help my AC unit. He was in & out in less than 15 minutes. And I'll be calling again in September for my heat!! Highly recommend!!

everyone told us the unit could not be repaired. gen 3 repaired it at a very reasonable price…read more Always happy with the results from Gen 3 Robert Keller

Our technician, Gordon, from Gen 3 was great: professional, informative and hardworking. We were…read moreextremely satisfied with Gen 3's services and thought their pricing was fair. Will definitely use again.

It was nothing but God that sent me in my basement to see my boiler was flaming from underneath…read more Usually there's a glow but this was different the flames were coming outside of the boiler, the parts and chute was covered in soot. I immediately called the gas company and they came and shut off the gas line. It's the dead of the winter and now I have no heat. I didn't know where to begin. I checked the internet but nothing jumped out at me. I went on yelp and began reading reviews and I ran across Lawrence heating & air. I called spoke to a woman who was very pleasant and told me a tech could come out to assess the boiler to see if it was still usable. Joe came and he looked at it and said it it's a hazard. With all the rust and corrosion and not to mention whatever was on fire. He said it needed replacing. He talked to me about the options and stated I would get an email from the owner of my options. 30 mins later the email was there and everything was included. All the info I needed to know about the unit, specs, warranty, parts/tubing for replacement, price. It was a proposal. I reached out to Lawrence with my questions and he answered right away. I also stated my elderly dad lives with me and elderly need service as soon as possible. That was no problem. He sent me payment options as well. Once I accepted the proposal and date was locked in and they techs came the next day on time. Randy showed up first, then Joe & Chaly. They immediately put down floor draping and loaded all of the supplies , pipes , boiler, etc. They opened all the radiators starting at the top. All of them were pleasant and very Knowledgeable about their job. Any questions I asked Randy explained. They cleaned up behind themselves and made sure everything was put back in place. Once they were done Randy told me about my new unit and what was removed and put in. This company made the entire stressful event so much more easier, like a weight had been lifted. My house is warm and cozy thanks to everyone involved .. Great teamwork ! I would definitely recommend !!! Thank you so much to everyone that played a part in getting me back up in running !!

Immediate response to my inquiry and service was available the next day. Air conditioner up and…read morerunning in 30 minutes- tech had the part in his truck. He also advised us on future maintenance and how to prep a/c system for sale of home. Tech was fantastic. Will be calling them again when needed!

Quick response, prompt repair at a fair price. I plan to use this company going forwardread more

Fast and clear response…read more Fast response time and follow up - I reached out on Saturday, Andrew came to diagnose the issue on Sunday, but needed a part to finish the job. He ordered it and had it delivered today (Monday), called to inform me he would be about an hour, and when he arrived he was able to fix our washer completely. Super grateful for the timely response and fantastic service - thank you!

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

I just paid and said goodbye to Alex, and I was so impressed with him and his work that I felt…read moreobligated to write a review right away. Last year, my heat stopped working. I called several places, but Alex was the first to respond. Over the coming days, as the callbacks came in, I was told that I'd need to schedule a consultation. In contrast, Alex asked if he could stop by that day or the next. Due to a hectic schedule, I asked a friend to be at the house. Alex was very flexible to coordinate with my stand-in. While I was away, knowing I was unable to talk, Alex texted me pictures of the problem and let me know he'd return shortly (something had frozen solid, so it needed t thaw). When he was done, he texted me that the unit was not leveled properly, and it would probably become a problem in the future. I opted not to have it fixed at that time. My bad. Jump ahead to this year... The AC stopped working again this summer. I called Alex on Sunday of Memorial Day weekend, and he got right back to me, offering to come Monday (Memorial Day) morning. Again, I scheduled for a stand in, and Alex made himself available right away. He observed something simple and fixed it right away. He also did a full system check up to make sure all levels were fine and everything was working properly. A few weeks later, there was a completely different problem. It related to the system sitting off-kilter. At this point, he offered a fairly expensive fix, but he said it may work or it may be more of a band aid, as the system will need to be replaced in the coming years anyway because 1) it's run its course, and 2) the type of system will become obsolete in 2020. I was skeptical, so I called my brother who is a contractor in Central PA and has a good HVAC guy. That HVAC guy does work all over the east coast, so he'd have some sense of what's what in Philadelphia. He gave some numbers and ideas, and said that Alex was spot-on with his estimate and the info about the system being obsolete in 2020. Alex was all booked up for the week, so he offered to make the quick fix Monday morning at no cost to hold the system over until he was available the following week to replace the unit. Due to a cancelation, he was able to come today. In addition to the normal work, he had to remove a banister to get the unit to the basement, then he found some 60 gallons of water had condensed and filled some part of the unit, and then he built up an area to make sure the new unit was balanced. He did so much extra work, and then he cleaned it all up. AND THEN, because I was at work, he was able to stop by my workplace on his way home for me to pay him. Really incredible work, incredible availability, and incredible communication. And my brother's guy said he was surprised that the price was as low as it was for being in the city. I expect Alex will get too busy for all of that in the near future, but he's my go to now, and I know I can trust him. Further, he's just really nice. I have enjoyed our communication, and I'm really happy to direct business his way.

Alex installed mini splits in our house and they are excellent. He first came out to assess our…read moreductwork and decided mini splits were the best option for us. The mini splits are quiet and work really well, even on our previously very hot 3rd floor. He began work as soon as we had the necessary masonry completed and was very professional and prompt with communication. I will be recommending his services to all of my friends!