Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

I love this airport car rental location. Not sure why Yelp raters are so cruel. Super easy to get…read moreto. You just walk across the airport from baggage claim or take the elevator from arrivals on 3rd. No shuttles to take, no wait, no hassle. No wasted time. Unlike most Nationals, you need to check in with the staff to pick out a car and you don't get to choose within your status. They will tell you what they have available. Most likely this is due to the lack of space... But it's not a big deal bc it's a small and efficient airport (John Wayne SNA airport) so there's really no wait. Cars were very clean and the parking lot is the most organized and efficient I have ever seen in a parking lot for rental cars. There are numbered spots for cars so you find the exact car you have. And there are pedestrian walkway strips colored yellow to keep people safe and to let drivers know where they shouldn't drive.

Had a decent rental experience…read more They suggested the VW Atlas 7-seater SUV versus the Dodge Durango, and it was a good idea. Price was reasonable (about $260 all inclusive for 3 days) and service friendly. Since this is a congested suburban area, getting gas and finding the rental car return facility is not intuitive. Pro-tip: - Get gas on Bristol, where Irvine turns into Campus Drive. - Then drive north on Campus, staying left to get into John Wayne airport. - Drive slowly and look for rental car return signs. - The Alamo return is a long way inside the underground rental car facility, so drive slowly and carefully as you follow the signs. Have fun!

Quick and easy car rental. I would definitely recommend. Their Customer service is great and is…read morequick to find your booking. It's 2026, everyone has a booking before flying somewhere right? They have a great selection of cars and it is super easy to find the car, and drop off the car. Returning the car is very quick and takes no effort. You are always greeted by a nice staff member, and they show you any charges on their device prior to confirming final receipt. If you set up everything in your booking correctly, there shouldn't be any additional fees or charges when returning the car. Look forward to using Alamo in the future.

I spoke to Madeline on the phone. She was extremely helpful and went above and beyond.read more

Extremely Disappointed with Enterprise Rental Car…read more I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch--at least 10 different Enterprise locations--and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance? Customer service has been just as disappointing. I've called to explain my situation, asked for help, and requested callbacks, but no one has followed through. After being without a car for three days, I expected better communication, more urgency, and at least some effort to find a solution. I understand that inventory can be limited, but leaving customers stranded while offering no meaningful assistance is unacceptable. A reservation should mean something, especially when it's tied to an insurance claim. I hope Enterprise takes a closer look at how situations like this are handled because this experience has been incredibly stressful and has fallen far short of the level of service I expected. Note: Since I couldn't find a Yelp page for Enterprise's corporate headquarters, I chose this location to post my review. This review is not about this specific branch or its employees. My experience reflects my interactions with Enterprise as a company after calling approximately 10 different locations, speaking with customer service, and contacting corporate headquarters twice to file complaints.

We typically rent from Hertz or Enterprise, but neither was able to provide a seven-passenger…read morevehicle the last time we needed one, so we decided to give this company a try. I'm so glad we did. The rate was excellent, the vehicle was excellent, and the service was outstanding. Honestly, I couldn't tell any difference between this company and the larger, more recognizable brands. We will absolutely be renting from them again. A special shout-out to Richard T. at John Wayne Airport. He couldn't have been more helpful when we returned the vehicle and is a perfect example of the professionalism of this company's staff. Thank you for the great vehicle and the exceptional service. We'll definitely be returning customers.

I was honestly a bit hesitant to go with Sixt after scrolling through all the mixed reviews, but I…read morefigured I'd give them a chance since I needed a premium car with prepaid fuel and insurance. The staff at pickup was really friendly and made the process smooth, which helped calm my nerves right away. The car was a nice ride and handled great for the most part. My only real complaint is that the tire pressure light and oil change service light stayed on the whole time. It got pretty distracting and had me questioning how well the car had been maintained for a "premium" option. Returning it was a little tricky to find the drop-off spot. They could make the signs clearer but it wasn't a huge deal. Overall, it was an okay experience. Nothing disastrous, and I'd consider renting from them again if the price is good, but I'd definitely ask them upfront to make sure the car doesn't have any warning lights first.

When I was making a reservation, I had a choice between Budget or Enterprise. I had to think twice…read morebefore choosing Budget. Why? Bad experience in the past. While I was in Honolulu, I chose Budget by mistake. I ended up getting a sedan that had 80,000 miles on it with bad suspension. I was driving a boat on H-1, huge boat at it. After that delightful experience, I think twice. Here I am. Cali, high gas price, why don't I get a Tesla. Awesome idea but followed with lot of regrets. Got the Tesla. 1. Dirty car. Yes, sticky residue here and there. Looks like just vacuumed bit nothing was wiped. 2. Service due on lot of the required service. Yes, the dashboard said lot of the things hasn't been looked at. 3. Squeaky brakes or faulty with regenerative braking system. Wow. It was a noisy car. 4. No charge adapter. There was no adp adapter and I couldn't charge it at non Tesla station. What a hassle. At the end, I was able to charge at the Tesla Super Charge Station but waisted so much time trying to resolve it. Tesla and Budget had easy convenient billing. Didn't habe to download any apps. Reminder: think trice before selecting Budget.

FastBreak pickup is ridiculous here. Proceed to the garage where you have to wait in a long line…read morewith other customers who do not have FastBreak. The person in line ahead of me told me she had already been in line for 50 minutes. Other airport locations have separate lines for FastBreak customers, or have the keys ready, hanging on a board that is labeled with customer names.

The staff was really lovely and helpful. Our car was in perfect shape and beautifully clean. Would…read moredefinitely rent from again.

I booked my reservation over a month in advance, only to wait in line for more than 30 minutes…read morebefore being told they had run out of cars. I was traveling with a small child and a lot of luggage, standing in an underground car rental facility with no place to sit or wait. The only assistance the staff offered was that they might get more cars in a few hours. There was no real support, no solution, and not even an apology. The experience turned what should have been a fun three-day Disneyland vacation into a chaotic and stressful ordeal from the very beginning. To make matters worse, I wrote to Dollar's corporate office after I returned home. It has now been over a month, and I have received no response. It's shameful how Dollar Car Rental treats its customers. I will never rent from them again and would not recommend them to anyone.

Had to add a driver because the individual offices are closed on Sundays . Easy in and easy out…read more Employees were helpful since we didn't know where to park and not picking up a car since we already had one . I noticed it costs a bit more to rent from here though compared to the individual offices but I'm sure it's for the convenience of having right there after arriving from your flight .

This was an extremely frustrating experience. I tried calling this Hertz location multiple times to…read moreget basic information about renting a car and checking availability, but I could not get anyone at the local branch to answer. Each time I tried to speak with someone directly, the call either went unanswered or felt like it was being disconnected. I understand places get busy, but not being able to reach anyone for simple rental information is unacceptable. Customer service matters, especially when people are relying on transportation. Based on this experience alone, I would rather take my business somewhere that actually makes customers feel valued. There needs to be better accountability for the level of service at this location.

although you have to go across the street to the atriam hotel to get your car, it is well worth the…read morefew steps, no long lines like in the other rental place, and way cheaper for the same cars. the staff is nice and they will pick you up at the uber wait to get your car. i just like to walk there as it is just across the street.

​I am writing to share my frustrating experience with U-Save Car & Truck Rental in Irvine…read more ​I rented a vehicle over a month ago while in California, and two days ago, I was hit with a $55.00 service fee for a $2.24 toll. When I originally rented the vehicle, I explicitly told the agent that I had an I-PASS. She never bothered to mention that my transponder wouldn't work on California toll roads, even though it works across multiple states when I take road trips. ​To make matters worse, when I called about the charge, the representative named Jose stated my name and email address had been entered incorrectly in their system from the start, proving the original agent wasn't thorough. Jose corrected it. His customer service was terrible. He claimed there was nothing they could do about the fee and refused to let me speak to a manager. Charging a $55 administrative fee on a $2.24 toll due to their staff's lack of communication, while offering zero resolution or management escalation, is completely unacceptable. Save yourself the hassle and rent elsewhere.

Very disappointed with Avis at this location. They will not help you unless you are Preferred, even…read moreif we were waiting next in line. After several people that arrived after me got attended, I was helped by Linda. She was not friendly at all. She barely talked to me or explained the process. I was not asked about any extra items needed, or anything about the car. I even had to remind her that I had a free extra driver and she seemed annoyed that she had to add her. If I have to rent from this airport again, I would pick another company. Their lack of customer service does not make me want to work with them again!

Every time I come to town this is the rental car agency my company uses and out of rental car…read moreagencies I have the least issues with this one. The line is fairly quick for both drop off and pick-up. I never have to wait for more than a couple minutes. My car is always ready for me. Is it ever the car I actually book? No. But do I ever receive the car I book anywhere? No. I have come to the conclusion that when on business travel the selected car is a suggestion. As long as the vehicle is not large enough to fit an entire NFL team inside, including staff, I'll manage. The cars I've received have been clean. I haven't had the issues as others nor am I saying their experience isn't legit. I travel for business so I imagine there's an expectation on corporate clients. I haven't gotten dinged for any extra charges and my interaction with customer service has been very minimal.

To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer…read moreservice and are some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, instructions were to call Green Motion for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion (& Amir and Dorothy) for making our can rental experience convenient and easy!

Horrible Experience Car Rental reserved through…read moreBOOKING.COM $17 rental (very cheap) Added $43 recommended insurance All confirmed - emails stating "ready to go" and "all covered" Arrived for pick up - Green Motion would not release the car without "their insurance" Add $202 !! Deceitful marketing at least Some would suggest a scam But certainly miss leading Green Motion associate pretty much said "too bad and you're not getting a refund" and "not my problem you booked with an agent" Absolutely didn't give a s$$t