Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

I had originally booked a 6 week car rental at John Wayne Airport, and the rate was very cheap. On…read morethe Sunday morning I had planned to pick up the car, I had learned that I only needed the car for about 5 days as my new car would arrive sooner than I had expected. Hertz at the airport was going to charge me $440 for a 5-day rental, which did not make me happy and in my view, was price gouging. I needed to find a rental car close by that was cheap, and Stop-N-Go was half the price. Ultimately, the car worked fine although the brakes were terrible and the ride nothing to write home about, but it got me where I needed to go until I picked up my new car. Overall, it was a very positive experience.

Try to call the number at 9am on a Friday. Went to a voicemail that said they are not taking…read moremessages and try to call back later.

We will keep this one short and sweet. Have used this place four times and every time it was like…read morebutter on a pancake nice and smooth. The owner is awesome and goes out of his way to make life as easy as possible. Every time I have used them they start you on a full tank and ask that it comes back the same way but doesn't everyone. I just like the fact it starts at full. Used it twice for a grad knight to universal studios from Anaheim, and use less than a tank of gas for the round-trip. To take a group of kids to their eighth grade promotion dinner. and once we use them to take a mission trip to Mexico. So if you are looking for intercountry travel, I'm supposing they will route to you.

Dropped off earlier today. The front counter rep was friendly & efficient. The check in and check…read moreout process was very easy. Shuttle drive to the airport was also a quick process. Overall, I had a satisfying car rental experience.

This business is so completely unprofessional. I parked in front of their storefront and a parking…read morelot that has many different stores in it. A lot of the other stores have little signs in front of them, asking you not to park in front of theirs or just putting the company name just right in front of the parking spot pulled in front of a spot that didn't have one of those. And this guy came out asking me to please move my truck after I unloaded all four of my children. My wife have my hands full and I have two kids with medical needs and I told him I couldn't just load everybody back up into my suburban and that there's no sign in front of it and I wasn't going to move my car. And then another heavier set man comes out to my car more aggressive, telling me I'd better move my car as apparently he was Mr. parking police. Do you think that I parked in front of his house at his driveway? It was so extra he looked like a giant man baby, coming out crying over me parking in front of the store front. I told him I had kids with medical needs and I wouldn't be able to load them all back up right now. I had to be somewhere so I was walking out and he threatened me that he goes. Oh, you're gonna be like that you're gonna be sorry. Still not sure what Sorry, for was as we're walking away. We see him run inside to drag out his little store sign because obviously this is the main important thing for him in his life is being a parking police, although his business only has a 3.8 rating, which means you suck already. I walk all the way across the parking lot drop off my kids with with the party we were meeting. Came walking back over to move my truck since he's threatening me. He comes out to meet me walking up and I'm just like how could you even talk to me like that in front of my kids I asked him if he was a father. He said yes I called him a pussy because he is one as he waddle back into the store acting like he was gonna hit me being a female over a parking space. It takes a real man to come get a woman's face over a parking space. He obviously needs psychological help. I wouldn't rent shit from these people. Big giant man babies don't park in my space cry, cry , cry. They can improve by being professional, not taking life so seriously not thinking they're gonna need to throw blows over a parking space whether they have a parking space in the front row or not is clearly not adding anything to their customer service with a 3.8 rating now I shall call corporate.

Moe was great, helped with everything I needed for my daughters prom then booked another van for my…read morefamily trip down to big Bear he made it real Easy . Probably the fastest and real people ever met

If you're looking for stress, a headache, and misleading information, this is the place…read more My 12 younger cousins and I pooled money to rent a van for a Christmas trip. Within the first few hours of the rental--and after driving fewer than 10 miles--the van developed issues. The roof was leaking (napkins had already been stuffed into the area), and a tire pressure warning appeared. I called the company immediately to ask how to proceed. I was instructed to take the van to Pep Boys for a tire repair and was explicitly told that I would be reimbursed upon returning the receipt. I asked for these instructions to be sent to me via email, but no email was ever sent. When I returned the van, I was told the repair would not be reimbursed. I was also given a name that later turned out not to correspond to any employee and was told to wait for a callback that never resolved the issue. The employee who accepted the vehicle claimed the van had no leak despite the napkins present and stated the tires were "brand new." Despite multiple attempts to resolve this matter in person, by phone, and through email, the company has chosen to deny the authorization that was given and refuse reimbursement. If you read the lower or filtered reviews, you'll find similar experiences reported by other customers. I regret choosing this company and would not rent from them again.

Rented a Huracan Evo. The car was in excellent condition, clean exterior/interior, and mechanically…read morespot on. Huge thanks to Ali for an outstanding experience. I highly recommend them to anyone looking to rent a supercar. 5/5 stars!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

We contacted them after our Turo fell through and I'm so happy we did. Very organized, easy and…read moreconvenient with the van being at the airport. Would 100% recommend and I'm looking forward to our next Disney trip we will definitely be renting through them again!

BEWARE!!! My husband…read moreand I rented a 2025 Ford Transit Passenger Wagon from United Van Rentals' Irvine location (July 10-12, 2026) for a desert trip to Arizona. Before booking, we told the rep, the van would be used for a Bach trip to AZ. On 7/10, a little over an hour into our drive, the A/C stopped blowing cold air. We called and Tracy brushed it off as just being hot outside. When we pushed back, he told us to get it checked and said the company would cover a recharge if needed. We diverted to a shop in the next city - Blythe, CA. Thankfully, we found a shop that stayed open passed 5 pm for us. But they found that the car needed a compressor -- not a recharge. 11 people stuck in Blythe after 5 pm - no parts or shops open until the next day. Since then United Van Rentals stopped responding to our calls - we even emailed and called the Las Vegas location who said they'd get back to us - NOTHING. We were left to figure out how to get everyone to Scottsdale, pay for the repair, and travel in temperatures over 110 degrees with no a/c. We called numerous times after we got to Scottsdale, and still no answer, no call back, no response. I'm absolutely baffled. We complied with our contract, returned the vehicle last night, and this company still hasn't responded. They are blatantly in breach. We're out of pocket for diagnostic, taxi, substitute transportation in AZ, extended lodging, the rental fee for unusable days -- with zero communication despite repeated attempts. It truly ruined our trip, we weren't able to make our evening reservations either. We gave United Van Rentals every chance to make this right before posting. The silence after a safety issue we'd flagged is what prompted this review. Update - we finally got a response on Monday at 2 pm, after we sent a demand letter. He claims to have called me but somehow, I have no record of a call, and no voicemail.

This place is amazing! It is really cheap! You can rent a standard car with insurance and unlimited…read moremileage for...$199 for a whole week! This was also the only place that actually let me rent a car even though I was under 21. I did get charged an extra $100, which was fine because I got the car for $199 the whole week. (it would have been $99 because I have my own insurance and if it wasn't for me being 2 months away from 21). The customer service was perfect and the whole experience was terrific. I was in and out of there in 30 mins max. I would gladly do this again... without me getting into a car accident again lol :) BTW, check out all the reviews on yellowpages.com, they could be some help :)

The worst customer service ever. Not sure what the other reviews are about but this lady was…read moreobnoxious , unwilling to share pertinent information about the vehicles and continued to try to up sell me on the rental. In fact the very first question that was asked was if I gave a major credit card . How are these people in business ?!???

although you have to go across the street to the atriam hotel to get your car, it is well worth the…read morefew steps, no long lines like in the other rental place, and way cheaper for the same cars. the staff is nice and they will pick you up at the uber wait to get your car. i just like to walk there as it is just across the street.

We travel a lot for sports and this was the worst rental car experience I have ever had. First,…read morethey told us there was a 24 hour shuttle to take us to the rental car. We arrived at the airport in Texas and was told the shuttle stops at 10pm. We had to pay $30 for a taxi to take us to get our rental car. We arrived at the rental car company, and it took over 2 hours to get me the right car. They gave us a much smaller SUV then I rented. Told me it would be $135 more to get a bigger SUV. Then they charged us a $450 dollar fine for smoking in the car. Apparently, smoke was detected in the car for 25-30 seconds on 1 day, that's it. Believe me if I smoked it wouldn't have been for 25-30 seconds one day in week! This most likely happened when we were sitting in a parking lot and someone outside vaped right outside. The4y said we are responsible for any smoke in the car. THiS is CRAZY TO ME!!