Great pick up and drop off in CA. I travel out here often,…read morebut this time, LAX had be delayed and had to do a last minute into Santa Ana airport. With the last second change from the other National, the agents accommodated me. My car was ready in the new airport without any additional penalties for drop off at another airport - LAX. LAX is always good to me, but this National is my new goto. Thanks!

Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

Had a decent rental experience…read more They suggested the VW Atlas 7-seater SUV versus the Dodge Durango, and it was a good idea. Price was reasonable (about $260 all inclusive for 3 days) and service friendly. Since this is a congested suburban area, getting gas and finding the rental car return facility is not intuitive. Pro-tip: - Get gas on Bristol, where Irvine turns into Campus Drive. - Then drive north on Campus, staying left to get into John Wayne airport. - Drive slowly and look for rental car return signs. - The Alamo return is a long way inside the underground rental car facility, so drive slowly and carefully as you follow the signs. Have fun!

I find them to be quick, straightforward, and my charges never exceed my estimate unless I take an…read moreexpress lane by mistake. Then it's a hefty house fee on top of standard toll. The house fee was over double the price of the toll. That sucks. But otherwise if you can avoid accidentally taking an express lane on freeway then you should pay what they estimate.

By far the BEST rental car experience ever!…read more Reserving the car online was super easy..... The full payment was due at the counter which was awesome meaning that I could cancel up to the day of. Upon getting to the counter, the whole process did not take more than 10 mins! The best part of it was the Luxury car that I rented had Unlimited mileage which was a sweet deal since I was planning to put at least 2k miles on it for the duration of 7 days. The price was a little over $1k which was an amazing deal! This will not be my last time renting from them. See you Very Soon!

I've rented from Enterprise at John Wayne about three times in the past 4 months and each time it…read morehas been flawless. Easy to book, no line, my reservation and car are there when they should be and it's fast since I've already checked in ahead of time online. The entire process is less than 5 minutes and off I go. Returning the car at John Wayne is similarly a breeze - even when it's busy. Very little wait, quick interaction with the person receiving my car, and I have a receipt emailed to me proving I'm charged exactly what was agreed upon. So glad that Enterprise makes this whole process so streamlined and easy. Thank you to all who work here - I've had only good experiences. The cars are always clean and smell good! No mess, very little mileage, a dream to drive.

I was honestly a bit hesitant to go with Sixt after scrolling through all the mixed reviews, but I…read morefigured I'd give them a chance since I needed a premium car with prepaid fuel and insurance. The staff at pickup was really friendly and made the process smooth, which helped calm my nerves right away. The car was a nice ride and handled great for the most part. My only real complaint is that the tire pressure light and oil change service light stayed on the whole time. It got pretty distracting and had me questioning how well the car had been maintained for a "premium" option. Returning it was a little tricky to find the drop-off spot. They could make the signs clearer but it wasn't a huge deal. Overall, it was an okay experience. Nothing disastrous, and I'd consider renting from them again if the price is good, but I'd definitely ask them upfront to make sure the car doesn't have any warning lights first.

First time I used this company. i've seen it around and I was curious. I typically use Hertz,…read moreAvis and Budget. I've found those experiences not unremarkable (like I was cattle). (Granted, Hertz was a step above the others) This experience was customer friendly and felt like they were truly focused on customer care. The noticed my 6ft son and offered suggestion that he would be uncomfortable and suggested a different car. This was not a hard sell, just forthcoming and courteous advice. I appreciated it. I like the service... and it was cheaper :)

Shout out to my brother from another Mother --- Ali…read more---working rental returns at John Wayne airport, Santa Ana, CA. He was very helpful answering all my questions, finished the return in under 2 minutes. Very Kind & Professional. Thank You Ali

When I was making a reservation, I had a choice between Budget or Enterprise. I had to think twice…read morebefore choosing Budget. Why? Bad experience in the past. While I was in Honolulu, I chose Budget by mistake. I ended up getting a sedan that had 80,000 miles on it with bad suspension. I was driving a boat on H-1, huge boat at it. After that delightful experience, I think twice. Here I am. Cali, high gas price, why don't I get a Tesla. Awesome idea but followed with lot of regrets. Got the Tesla. 1. Dirty car. Yes, sticky residue here and there. Looks like just vacuumed bit nothing was wiped. 2. Service due on lot of the required service. Yes, the dashboard said lot of the things hasn't been looked at. 3. Squeaky brakes or faulty with regenerative braking system. Wow. It was a noisy car. 4. No charge adapter. There was no adp adapter and I couldn't charge it at non Tesla station. What a hassle. At the end, I was able to charge at the Tesla Super Charge Station but waisted so much time trying to resolve it. Tesla and Budget had easy convenient billing. Didn't habe to download any apps. Reminder: think trice before selecting Budget.

The staff was really lovely and helpful. Our car was in perfect shape and beautifully clean. Would…read moredefinitely rent from again.

I booked my reservation over a month in advance, only to wait in line for more than 30 minutes…read morebefore being told they had run out of cars. I was traveling with a small child and a lot of luggage, standing in an underground car rental facility with no place to sit or wait. The only assistance the staff offered was that they might get more cars in a few hours. There was no real support, no solution, and not even an apology. The experience turned what should have been a fun three-day Disneyland vacation into a chaotic and stressful ordeal from the very beginning. To make matters worse, I wrote to Dollar's corporate office after I returned home. It has now been over a month, and I have received no response. It's shameful how Dollar Car Rental treats its customers. I will never rent from them again and would not recommend them to anyone.

Had to add a driver because the individual offices are closed on Sundays . Easy in and easy out…read more Employees were helpful since we didn't know where to park and not picking up a car since we already had one . I noticed it costs a bit more to rent from here though compared to the individual offices but I'm sure it's for the convenience of having right there after arriving from your flight .

This was an extremely frustrating experience. I tried calling this Hertz location multiple times to…read moreget basic information about renting a car and checking availability, but I could not get anyone at the local branch to answer. Each time I tried to speak with someone directly, the call either went unanswered or felt like it was being disconnected. I understand places get busy, but not being able to reach anyone for simple rental information is unacceptable. Customer service matters, especially when people are relying on transportation. Based on this experience alone, I would rather take my business somewhere that actually makes customers feel valued. There needs to be better accountability for the level of service at this location.

although you have to go across the street to the atriam hotel to get your car, it is well worth the…read morefew steps, no long lines like in the other rental place, and way cheaper for the same cars. the staff is nice and they will pick you up at the uber wait to get your car. i just like to walk there as it is just across the street.

We travel a lot for sports and this was the worst rental car experience I have ever had. First,…read morethey told us there was a 24 hour shuttle to take us to the rental car. We arrived at the airport in Texas and was told the shuttle stops at 10pm. We had to pay $30 for a taxi to take us to get our rental car. We arrived at the rental car company, and it took over 2 hours to get me the right car. They gave us a much smaller SUV then I rented. Told me it would be $135 more to get a bigger SUV. Then they charged us a $450 dollar fine for smoking in the car. Apparently, smoke was detected in the car for 25-30 seconds on 1 day, that's it. Believe me if I smoked it wouldn't have been for 25-30 seconds one day in week! This most likely happened when we were sitting in a parking lot and someone outside vaped right outside. The4y said we are responsible for any smoke in the car. THiS is CRAZY TO ME!!

They stayed open until 11:00p, and the gentleman receiving the vehicle we turned in treated us…read morenicely.

Very disappointed with Avis at this location. They will not help you unless you are Preferred, even…read moreif we were waiting next in line. After several people that arrived after me got attended, I was helped by Linda. She was not friendly at all. She barely talked to me or explained the process. I was not asked about any extra items needed, or anything about the car. I even had to remind her that I had a free extra driver and she seemed annoyed that she had to add her. If I have to rent from this airport again, I would pick another company. Their lack of customer service does not make me want to work with them again!

To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer…read moreservice and are some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, instructions were to call Green Motion for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion (& Amir and Dorothy) for making our can rental experience convenient and easy!

Horrible Experience Car Rental reserved through…read moreBOOKING.COM $17 rental (very cheap) Added $43 recommended insurance All confirmed - emails stating "ready to go" and "all covered" Arrived for pick up - Green Motion would not release the car without "their insurance" Add $202 !! Deceitful marketing at least Some would suggest a scam But certainly miss leading Green Motion associate pretty much said "too bad and you're not getting a refund" and "not my problem you booked with an agent" Absolutely didn't give a s$$t