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    American Eagle Outfitters

    4.0 (2 reviews)

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    8 years ago

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    10 years ago

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    REI

    REI

    3.8
    (78 reviews)
    10.0 mi
    $$

    Placed an order, items were in stock online But when I went to pick them up only one of them was…read moreready and it was not obvious that the rest of my order would not be ready till next week. The employee helping me at the registern couldn't seem to care less and kept giving me attitude. Essentially putting the onus of blame on me, not the company. I then told him that I needed those pairs as soon as possible because the storm was coming tomorrow. He begrudgingly helped me find several other pairs to replace those and I thought everything would be kosher, I would pay the difference on what they were. He never mentioned that due to their policy he could not cancel the original order and I'd have to pay full price for the new pairs and then blindsided me with another $300 bill. I was visually upset by this to which he gave me more attitude and I said this is not my fault and then he said well. "It's not my our fault either, "you can just not show up next and it will be refunded." We can avoid picking those up and you won't be charged. Again placing the problem on me. Never once apologizing about the situation just continuously giving me attitude. The customer service would be a zero if I could give it that. Zero understanding of my situation. Zero respect for me just clearly wanted to leave and as soon as we were done he walked to the back room complaining about his day. Why he kept blaming me and acting like I was the nuisance, is beyond me. I get it, the day was very busy and long. Clearly he had it, also not my fault and no reason to treat me that way. Never apologizing about the situation the online system created. Never expressing any understanding for my poor experience. Never warning me that I'd have to pay twice and wait over a week for my money to be returned. Just blaming me and behaving very poorly. Oh, and the dude was going to throw away my receipt and I had to ask for it. What a PR*** I will go to KoP and avoid this location moving forward. Oh, the gentleman in the shoe section who helped me, he was fantastic.

    Been here numerous times and always impressed by the level of customer service. I always find that…read morethey are extremely knowledgeable on the products and really educate you on what might be best for what you're looking for. Great items here and all decent prices too!

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    REI
    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.4
    (67 reviews)
    78.4 mi
    $$

    This is a huge Dick's store located in Paramus on NJ-17 Northbound. Pretty for all of our sports…read moregoods shopping in person, we have to rely on this store. It has sporting goods for almost all popular American sports including fishing, camping, cycles, shoes, apparel, and equipments. It is very clean and tidying always. Our most recent visit to was to get T-ball bat, helmet, gloves, pants, bags and shoes. We found all items except the shoes. Was really happy with variety of brands, options and sizes that were available. All items were on display within the same area, so it was easy get one item after another. The prices were decent, comparable prices I saw online from places like Amazon. Multiple associates offered to help. One of them assisted us with getting access to fitting room. When we asked about T-ball shoes, there was a huge confusion among them, the question got relayed between four of associates in three different areas before we found they don't have it. LOL!! But the checkout process was fast and easy. Multiple registers were open, so line was moving quickly.

    Place sucks. After spending well over $1000.00 at the Paramus store for my 2 grandkids the past…read morefew years, this is what occurred this morning...... My grandson's street hockey stick broke this morning during a game. I received a 20% discount coupon in an email a few days ago and called the store today and asked if I can use the coupon today because the coupon said it was for Feb 27 -Mar. 2. I was told emphatically "No"; that the store would Not accept the coupon and I would have to wait 6 days in order for it to be accepted. This after being a very good and loyal customer for several years. I will now order the stick though Amazon, pay less for it and have it here in 24-48 hours. Good-bye Dick's. Your Customer Service "sucks". Grandpa D.S.

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    American Eagle Outfitters - sportswear - Updated July 2026

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