I needed a suit for an out of state wedding on Saturday…read more
I went to the Warrington, PA location on Monday and asked if they could have a suit for me by Friday. The manager assured me they could.
After the manager picked out a suit a shirt and a tie, and took my measurements, I went up to pay. The manager kept ringing things up, concealing the printouts in his hand, then crumpling them up and throwing them in the trash. Eventually, he printed out a receipt and told me my total was over $600. I was surprised, since I typically get suits at Jos A Banks in Princeton for $200-$300 range.
I shrugged it off, assuming I was getting raped, but what's a few hundred between friends? I left with my receipt and an assurance my suit would be ready on Friday. (As an aside, I work in Warminster, PA, but live in Princeton, NJ.)
On Wednesday, the manager texted me on my cellphone to tell me the suit, which had to be shipped, did not arrive, was somewhere in NJ, and he had changed the shipping to have it delivered to my house in Princeton. I would need to drive it to him when it arrived (1.5 hours each way) so he could have it altered.
I kindly told him he was out of his mind. He then told me he would arrange to get the same suit from Philadelphia himself and I just needed to bring the suit (which was coming to my house) to him on Friday.
On Friday, I brought the delivered suit to work, then took my lunch break to bring the suit to the Warrington store to pick up my ready suit for the wedding on Saturday. I didn't have time to try the suit on, but foolishly assumed it would be fine.
I drove to Virginia Friday night with the suit, planning to wear it at the wedding the next day.
When I got to the hotel, I tried on the suit, only to find one pant leg an inch too short and the other pant leg MORE THAN AN INCH SHORTER. (Photo included).
I was horrified with the situation and texted the manager (on the same number he had been texting me) to pretty much tell him how royally screwed up this was. His response was, "Sir, this is my PRIVATE PHONE. If you aren't satisfied, bring the suit back on Monday for a refund."
I, of course, apologized for how badly I mistreated him.
The next morning, I called the closest Jos A Bank to where I was. The manager in Arlington, VA had me come right over. He tsk tsked at the horror that was my suit-pants and said they were cut WAY too short to even be altered to fit me.
Amazingly, he had the same pants in my size. He had them fitted and tailored while I waited. He then did an even exchange for the pants I brought and refunded the difference between PA taxes and VA taxes.
I made it to the wedding with a decent suit that didn't make me look like an idiot.
In summary, Jos A Bank in Warrington, PA: really bad. Jos A Bank in Arlington, VA: OUTSTANDING.