I was nervous about depositing $30 of 20c peices as haven't banked any coin for years. Brodie was…read moreextremley helpful & patient showing me the procedure using the ATM. I feel I can do it my myself next time.

How many people can claim that they had the longest table tennis rally of their lives in a bank?…read moreWell I can. I literally just popped into the bank to convert some GBP into AUD and was instantly taken aback by the attire of the tellers. I could not find one that was dressed in a dull suit - they were all sporting pink shirts, some complete with glittering hats. Then it dawned on me - they were spreading awareness for breast cancer. I joined a short queue and was asked by one of these glittering hatters about the nature of my visit and she informed me that it'll be a few minutes' wait. So she challenged me to a game of table tennis while I waited. My opponent had clearly played more than one game that day, as it was a tough rally, which I eventually won. Firing myself up for a re-match, I was informed that the teller was ready to see me. Begrudgingly, I tore myself away from the game and had my currency converted by a very friendly teller. Never have I had a more enjoyable banking experience. Definitely check this place out if you're a NAB customer, require services beyond online banking or are just a keen table tennis enthusiast.

Take a ticket and wait. That's just how easy it is. It's funny how so many banks can stuff this…read morewhole process up. I've been to a lot of banks, and always came back to my ANZ. I have been with ANZ since I was a yelping wee little thing and for a reason. I take my customer service really seriously. I am one of those people who don't appreciate the fake hello's and sarcastic looks tellers give me and my kids running amuck. This Mt Ommaney branch has a little section in the waiting area for kids to muck around, and I have never in the 20+ years I have been going there had a non-genuine smile. It's OK to be grumpy people! Dolores, who helped us with our home loan, Natasha who kindly offered to meet with me to review my accounts and see if there was anything she could do to save me more money, Renee who is the branch manager, always ready to answer the phone. The ladies and gentleman in this branch are testament to why this branch, this bank is my favourite one to go to. I've always been greeted with genuine kindness and sometimes concern. I've never had to wait for a long period of time and they have always gone above and beyond to help me out. If there were 20 people in line, they would still be happy to chat to you about other options even after your transaction. Can't speak more highly of the staff here.

Of all banks I've had in my life, this ANZ feel more like an extension of the family. This is our…read morelocal branch and for different reasons I've come to this bank time and time again. Not just for the same home loan, but plenty of other enquiries too. I know a few staff on first-name-basis now and when they see me walk in there a little nod of acknowledgement. If you get a ticket to see the Teller, that doesn't take too long, however, you could be there awhile waiting to speak to someone in regards to your enquiries especially from 11am through to 3pm on weekdays. Bring your favourite magazine or a book as there isn't much to do as you wait. This is the only frustrating thing at this ANZ. It's almost as if there aren't enough staff for this busy branch. Other than that, when you do get seen, it reminds me of why I keep coming back. The service is akin to non. All questions are answered and explained and they go above and beyond to make sure you've got the most out of your time with them. It's full of professional and friendly staff- great bank!

This is the bank I've gone to since I was born, and is also the main reason it took me so long to…read moreget onto internet banking. I love the fact that, as a regular, the staff know who you are: I honestly wouldn't know how to use a bank where they don't know you (do you show ID? is there a retinal scan? IS IT SAFE?!). Staff are extremely efficient and friendly, and there is nothing quite like knowing your bank manager to know you're being taken care of. And, really, you can't avoid the bank when you have physical money to deposit. In the end, I did get internet banking, but I still come here pretty regularly, because it's much nicer to hear your balance is $10 from someone you've known half your life than on some computer screen.

U can bank 7 days a week very friendly and helpful and very clean and good location to get to the…read morebank 4 ATM to use

A review for a bank? Yawn-fest? Negative dear Yelpers. Since switching my clams over to Westpac…read moreI've been endlessly impressed by the old-fashioned service I receive in branch. I mean, it's that good it kind of makes me want to forget internet banking (Not really). But seriously, whether by design or just by hiring super friendly folks, this branch is one where you're met with a smile and friendly face ready to answer any of your questions and banking needs. Pro Tip: For all those coin collectors out there. They have a coin deposit machine in the branch making it easy to deposit them straight into your account.

Absolutely delightful experience with the branch staff with a follow up phone call from them to…read moreconfirm what was happening. Phoned them back when my card arrived and they walked me through their online banking setup and process with passwords etc. They couldn't more helpful. Recommend ANZ Capalaba for your banking needs

Now you might think that every Commonwealth Bank would pretty much be the same but I think its…read moreimportant to note that the Commbank on campus at the University of Queensland is a pretty darn good one. The service here is great and they are tailored to univeristy students, giving great advice on loans and all things study related. They know what it is like for us poverty stricken uni student and it seems like they genuinly care about us. There are two ATMs outside the branch and you will often find quite a line for them, especially around lunch time. There is also another two Commonwealth ATMs hiding near the Student Centre that many people don't realise are there, so if you want to avoid the line I recommend these. On a whole, this Commbank is definitely one of the nicer ones I have been to.

Conveniently located within a central location at the university, this is where I opened the…read moreCommonwealth account that I use to this day. I found the staff very helpful and willing to give me the best possible info about student account options, having as they did thorough knowledge of how important it is to 'pinch pennies' as a student (if only I had fee free banking still!). The only slight downside here is that during peak times the queue for the ATMs gets quite long. But hey, maybe that's a sensible savings enforcing measure: "Do I really need that $20 to go the pub?" I think not.

Although I don't really want to write about a bank branch, I feel like the Toowong Commonwealth…read moredeserves a special mention purely based on amazing customer service. Being a Commonwealth customer I have stopped off at many branches around Brisbane and none of them rate anywhere close to the Toowong tellers. Even if I were halfway across the city, I would gladly make the effort to visit their branch fr my banking needs, especially if I were having a bad day. The staff are helpful, chatty (and not in an innate way) and very polite. I can't commend them enough for turning what could have potentially been a horribly stressful trip to the bank in to a really easy borderline delightful experience. My only grievance is that they are not open on weekends, unlike their sister branch at Indooroopilly.